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Best Western Plus Hacienda Hotel Old Town

3.0 star property
Suburban hotel with free airport shuttle and fitness centre

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, pool loungers
Property preview
Lobby
Daily buffet breakfast (USD 12.95 per person)
Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$199
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
4041 Harney St, San Diego, CA, 92110
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Presidio Park
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(63 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Shower/bath combination
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(71 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Shower/bath combination
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Shower/bath combination
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.2 out of 10
Very good
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Shower/bath combination
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

8.8 out of 10
Excellent
(48 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Shower/bath combination
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Private bathroom
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Shower/bath combination
Hairdryer
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Shower/bath combination
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Shower/bath combination
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Shower/bath combination
  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed - double
Shower/bath combination
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

8.8 out of 10
Excellent
(49 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Accessible)

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

San Diego

At Best Western Plus Hacienda Hotel Old Town you'll be 2.9 km (1.8 mi) from Mission Bay and 2.7 km (1.7 mi) from Marine Corps Recruit Depot. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free airport shuttle. .The restaurant, Old Town Tequila Factory, serves Mexican cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and pool loungers. 3003 square feet (279 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. Buffet breakfast is available daily between 6:00 AM and 9:30 AM. There's also self parking, along with the convenience of free train pick-up service. .Attractions within a 10-minute walk of this 3-property class Old Town San Diego hotel include Old Town San Diego State Park and within 30 minutes you'll find University of San Diego.

What's nearby

  • Mormon Battalion Historic Site - 1 min walk - 0.0 km
  • Heritage Park - 1 min walk - 0.1 km
  • Whaley House Museum - 3 min walk - 0.3 km
  • Presidio Park - 3 min walk - 0.3 km
  • Old Town San Diego State Park - 7 min walk - 0.6 km

Getting around

  • Morena - Linda Vista Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego, CA (SAN-San Diego Intl.) - 15 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪Miguel's Cocina - ‬2 min walk
  • ‪Old Town Saloon - ‬1 min walk
  • ‪Cousin's Candy Shop - ‬4 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

Suburban hotel with free airport shuttle and fitness centre
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 3003 square feet (279 square metres) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. A roundtrip airport shuttle during limited hours, A cruise ship terminal shuttle and A train station pick-up shuttle are free. For a fee, parking is available.

This 3-star San Diego hotel is smoke free.

  • 197 guestrooms or units
  • 8 buildings
  • Conference rooms
  • 3003 sq ft of conference space
  • 279 sq. m of conference space
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and free newspapers. 40-inch flat-screen televisions come with pay-per-view films. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a weekly basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Free train station drop-off
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 12.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the cruise terminal, airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 8.95 for children
  • Self-parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Frequently asked questions

Is parking available at Best Western Plus Hacienda Hotel Old Town?

Yep, Best Western Plus Hacienda Hotel Old Town has a self car park with in/out privileges for USD 25 per day. A self car park is also available, for a fee.

How much does it cost to stay at Best Western Plus Hacienda Hotel Old Town?

As of 26 Dec 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Hacienda Hotel Old Town on 4 Jan 2026 start from AU$198.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Plus Hacienda Hotel Old Town?

The closest beach to Best Western Plus Hacienda Hotel Old Town is Mission Beach (5.8 km).

Does Best Western Plus Hacienda Hotel Old Town have a pool?

Best Western Plus Hacienda Hotel Old Town has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Best Western Plus Hacienda Hotel Old Town family-friendly?

You bet! With amenities such as children's meals and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Best Western Plus Hacienda Hotel Old Town is a hit with families.

Does Best Western Plus Hacienda Hotel Old Town serve breakfast?

You bet, buffet breakfast is offered daily between 6:00 AM and 9:30 AM.

Is there a free airport shuttle available at Best Western Plus Hacienda Hotel Old Town?

Yep, there's a free airport shuttle that runs from 6:30 AM - 10:00 PM.

Is there a bar or restaurant at Best Western Plus Hacienda Hotel Old Town?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Plus Hacienda Hotel Old Town?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Plus Hacienda Hotel Old Town?

No, only service animals are allowed.

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1058 out of 1869 reviews
Rating 8 - Good. 389 out of 1869 reviews
Rating 6 - Okay. 228 out of 1869 reviews
Rating 4 - Poor. 109 out of 1869 reviews
Rating 2 - Terrible. 85 out of 1869 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Rosa Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were great. The restaurant at the hotel, not so much. The food was mediocre but the waiter left a lot to be desired.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good, but it is difficult to go to rooms. There are many stairs
Stayed 2 nights in Aug 2025

10/10 Excellent

Jacob

Stayed 1 night in Aug 2025

4/10 Poor

Donald

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This Hotel is old and run down. Not worth the price they’re charging. We couldn't even park in the parking garage because it was full. The air conditioner was making a load noise when on. I very disappointed in my stay.
Stayed 1 night in Sep 2025

10/10 Excellent

jaime

Stayed 1 night in Sep 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was really impressed with this property. Me and my wife went on a little getaway for our anniversary to old town San Diego. The property was walking distance to all the restaurants and stores. What we loved about it was the cleanliness and it was really quiet. We will sure stay there again. No complaints.
Stayed 1 night in Sep 2025

8/10 Good

Jocelyn

Stayed 1 night in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
We had asked for a first floor. Because we booked with Expedia, they put us on the third floor.
Stayed 1 night in Sep 2025

6/10 Okay

Ronald

Stayed 2 nights in Sep 2025

2/10 Terrible

Hannah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is incredibly run down. The rooms smell like terrible mildew (we tried two rooms-hoping it was a singular room problem, but-no, it seems to be the whole place). It’s the kind of smell that makes you wonder where the mold is growing. They advertise an airport shuttle but it only runs on the hour-even though the airport is about a mile from the hotel. The state of the facility is very poor-the shutters are being held together with some sort of large staples it seems. The pillows are lumpy, the door to the bathroom doesn’t close, the door of the fridge doesn’t close. The television was broken. The ceilings are thin and you can hear every footstep of the guests above you. The staff was kind and mostly responsive except when we changed rooms, the person who walked us to the new room didn’t wait until we got inside to make sure everything was ok. She just pointed to the room and hurried off. The hotel is set up like a hacienda, making going back to the lobby for help incredibly complicated…..stairs, walkways, door ways and an elevator. But, bottom line, the worst part was the intense smell of rot in the rooms.
Stayed 1 night in Sep 2025

6/10 Okay

Joel

Travelled with family
Disliked: Staff & service
Called around 1230 noon to confirm our reservation. Was immediately put on hold for 14 minutes. Then they picked up and hung up. I immediately called back and was told they were busy attending guests and put me back on hold. I hung up. When we arrived at hotel at 5pm there was a line of guests out the door to check in. Only one person was at the front counter. It took us over 45 minutes to get checked in.
Stayed 1 night in Sep 2025

6/10 Okay

Alicia

Travelled with family
Liked: Staff & service, amenities
Took an hour to check in. Rooms were not ready. Key did not work. Rooms felt average. Good for a one night stay.
Stayed 1 night in Sep 2025

4/10 Poor

Marisela

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I recently stayed at the Best Western Plus Hacienda in Old Town San Diego and wanted to share a disappointing experience during check-in. Check-in was scheduled for 4:00 PM, but when we arrived, our room was not ready. I was initially told to wait 10 minutes, but when I returned, there was still a long line of guests in the same situation. After nearly two hours past the official check-in time, we were finally able to access our room—causing us to miss a dinner reservation we had planned. To make matters worse, when a staff member kindly attempted to honor the 10-minute promise and assist me, other waiting guests became upset, creating a tense and unsafe situation that left me shaken. While I understand that occasional delays can happen, the lack of communication and organization was unacceptable for a hotel of this caliber.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was easy. The staff was friendly. The rooms were clean. Pool was great and the convenience of all the shops and restaurants there were awesome.
Stayed 1 night in Sep 2025

10/10 Excellent

Ambrocia

Stayed 3 nights in Aug 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda Buena

The room was larger than expected, well equipped, a comfy bed/pillows, was quiet, the staff were friendly and the price was great got a quick weekend trip!
Stayed 2 nights in Sep 2025

6/10 Okay

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

4/10 Poor

Maira, Fullerton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a couple of rooms here, and this is by far the worst place I’ve ever stayed. The only positive is the location, as it’s conveniently situated in Old Town, if you care to be here. Issues include 1. TV had no sound. 2. Room key cards repeatedly stopped working, leaving us locked out multiple times. The worst instance was after dinner at the onsite Tequila restaurant. After walking down three flights of stairs (some areas have no elevators, which is not ADA compliant), we exited through a gate and had to re-enter another gated door about 15 feet away to get back into the hotel. We had to walk around the building, out to the Old Town street and into the main hotel entrance, just to have the key reprogrammed. Even then, it still didn’t work. After 2 more trips to lobby with bad keys we gave up. 3. Woken up at 6:45 AM by loud noise from a garbage disposal truck rucus 4. The hotel layout is confusing, both for parking and navigating the premises. Many visitors were heard complaining. 5. The bedroom had an old, rusty door facing a public parking lot, which made the room feel unsafe. 6. The property is not ADA compliant. Accessibile rooms are 4stories up. 7. The rooms felt dingy, old, and unsafe. 8. My significant other's parent's room was left open by housekeeping. We noticed this when we got back for the day at 6:30pm. This is ridiculously inappropriate and unsafe!! If I could give this hotel zero stars, or even subtract stars from their hotel ratings, I would.
Stayed 2 nights in Sep 2025

10/10 Excellent

Seana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Travelled with family
Liked: Staff & service
Over all great location!
Stayed 1 night in Sep 2025

2/10 Terrible

Mirleny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Jessica, El Cajon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kid friendly, great food.
Stayed 2 nights in Aug 2025

8/10 Good

Leslie

Stayed 1 night in Aug 2025

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025