See all properties
Save

Rydges Rotorua

4.5 star property
Luxury hotel with fitness centre and 24-hour front desk

Photo gallery for Rydges Rotorua

View from room
Suite, 1 Bedroom, City View
Outdoor spa tub
Buffet
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$181
includes taxes & fees
1 Feb - 2 Feb

Explore the area

View map
10 Tryon Street, Whakarewarewa, Rotorua, Bay of Plenty, 3043
  • Place, Whakarewarewa: The Living Maori Village
    ‪1 min walk‬
  • Place, Redwoods Whakarewarewa Forest
    ‪7 min walk‬
  • Place, Whakarewarewa Thermal Reserve
    ‪7 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪10 min drive‬

Room options

View all photos for Deluxe King Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Accessible Queen Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Accessible Queen Room

  • Sleeps 2

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

7.8 out of 10
Good
(40 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

7.6 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Multiple Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, Multiple Beds

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 24 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Room, Multiple Beds, Pool View

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, Multiple Beds, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Valley View

View from room

Deluxe Room, 2 Queen Beds, Valley View

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 28 sq m
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Room amenity

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (City Facing)

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Room, 1 King Bed (City Facing)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bathrobes
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Shower/bath combination
  • 54 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, desk, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Shower/bath combination
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds

Superior Room, Multiple Beds

8.2 out of 10
Very good
(54 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for One Bedroom Suite City View

In-room safe, desk, iron/ironing board, free cots/infant beds

One Bedroom Suite City View

  • Sleeps 2

Superior Double Double Room

  • Sleeps 4

View all photos for Deluxe Queen Double Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Queen Double Room

  • Sleeps 4

View all photos for Deluxe King City Facing

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe King City Facing

  • Sleeps 2

View all photos for Deluxe King Pool View

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe King Pool View

  • Sleeps 2

View all photos for Deluxe Queen Double Pool View

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Queen Double Pool View

  • Sleeps 4

View all photos for Two-Bedroom Suite

Bathroom

Two-Bedroom Suite

  • Sleeps 4

View all photos for Deluxe King High Floor Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe King High Floor Room

  • Sleeps 2

View all photos for Deluxe Queen Queen Valley View

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Queen Queen Valley View

  • Sleeps 4

View all photos for Superior Queen Single Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Superior Queen Single Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3

View all photos for Deluxe Two Queen Room

In-room safe, desk, iron/ironing board, free cots/infant beds

Deluxe Two Queen Room

  • Sleeps 2

About the area

Rotorua

A luxury stay in Rotorua awaits you at Rydges Rotorua. Within steps you'll find Whakarewarewa: The Living Maori Village and Rotorua Golf Club within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Chapman Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and Hot tub. 651 square feet (60 square metres) of event facilities include meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 10 AM. .Attractions within a 10-minute drive of this 4.5-property class Whakarewarewa hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Whakarewarewa: The Living Maori Village - 1 min walk - 0.0 km
  • Rotorua Golf Club - 5 min walk - 0.4 km
  • Redwoods Whakarewarewa Forest - 7 min walk - 0.6 km
  • Whakarewarewa Thermal Reserve - 7 min walk - 0.6 km
  • Te Puia New Zealand Maori Arts and Crafts Institute - 10 min walk - 0.8 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 12 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬3 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Pataka Kai - ‬10 min walk
  • ‪Pantry D'or - ‬19 min walk
  • ‪Rotorua Club Inc - ‬3 min drive

About this property

Rydges Rotorua

Luxury hotel with fitness centre and 24-hour front desk
Rydges Rotorua offers its guests an outdoor pool, Access to hot tub, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 651 square feet (60 square metres) and includes a conference centre. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the luxury Rydges Rotorua. Self parking is free.

This 4.5-star Rotorua hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • Conference rooms
  • 651 sq ft of conference space
  • 60 sq. m of conference space
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Rydges Rotorua offers 203 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Indoor pool, a heated pool
Millennium Hotel Rotorua
  • Pool
  • Spa pool
  • Spa
  • Kids’ pool
4.1 out of 5, Very good, 1,004 reviews
The price is AU$237
includes taxes & fees
16 Jan - 17 Jan
Millennium Hotel Rotorua

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 35 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Chapman Restaurant

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference centre (651 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • High-pile carpet in room
  • Lift (173 centimetre wide door)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 2.00 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35 to 35 for adults and NZD 0 to 0 for children
  • Rollaway bed fee: NZD 60 per day
  • Credit card charges are subject to a surcharge of 2.00 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche and cash. This property uses geothermal energy. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Holiday Inn Hotel Rotorua
Holiday Inn Rotorua
Rotorua Holiday Inn
Holiday Inn Rotorua Hotel
Holiday Inn Rotorua Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Rydges Rotorua?

Rydges Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rydges Rotorua?

As of 13 Jan 2026, prices found for a 1-night stay for 2 adults at Rydges Rotorua on 1 Feb 2026 start from AU$180.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rydges Rotorua?

Yep, Rydges Rotorua has a free self car park.

Does Rydges Rotorua have a pool?

Yep, and guests love it! Rydges Rotorua has a heated pool and an outdoor pool.

What luxury perks are available at Rydges Rotorua?

Rydges Rotorua features a heated pool, an outdoor pool and 1 hot tub.

Is Rydges Rotorua family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Rydges Rotorua is a hit with families.

Does Rydges Rotorua serve breakfast?

You bet, buffet breakfast is on offer daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Rydges Rotorua?

No, Rydges Rotorua does not offer an airport shuttle service.

Is there a bar or restaurant at Rydges Rotorua?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Rydges Rotorua?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Rydges Rotorua?

No, only service animals are allowed.

Is there a golf course on site at Rydges Rotorua?

There isn't one on site, but Rotorua Golf Club is a short 6-minute walk away.

Rydges Rotorua Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 504 out of 1078 reviews
Rating 8 - Good. 309 out of 1078 reviews
Rating 6 - Okay. 167 out of 1078 reviews
Rating 4 - Poor. 63 out of 1078 reviews
Rating 2 - Terrible. 35 out of 1078 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Stayed 1 night in Nov 2025

10/10 Excellent

tinia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our room and the staff were really helpful during our stay
Stayed 4 nights in Oct 2025

10/10 Excellent

Edward, Auckland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa were busy with people which is expected during the school holidays Staff were helpful especially in the area
Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, particularly the lovely heated pool & spa pools, nice to have gowns to wear to the pool area. The breakfast buffet was excellent, nice staff & great choice of food. Our room was clean, spacious & quiet. Overall would be happy to stay there again.
Stayed 3 nights in Oct 2025

6/10 Okay

Sheryl

Liked: Cleanliness, staff & service
Beds were a bit lumpy
Stayed 2 nights in Oct 2025

10/10 Excellent

li

Stayed 1 night in Oct 2025

6/10 Okay

Chrissy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean, but needs a re vamp. Chair was ripped. Curtains had large water stains, ceiling of part of roof was slats , you could see wiring, ceiling batts , aircon unit . Did not like shower over bath, was high to step into even with safety rubber bath mat this slipped as getting into it. Hall ways looked tired and shabby. I was disappointed as foyer and downstairs looked very nice. Also very noisey, people in rooms above banging and slamming doors a lot.
Stayed 1 night in Oct 2025

8/10 Good

Ingrid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, really spacious rooms... very nice, definitely recommend!
Stayed 1 night in Oct 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to attractions, but not to shopping. No complaints, except dining was a bit overpriced.
Stayed 2 nights in Sep 2025

6/10 Okay

Diana

Travelled with partner
Restaurant was excellent but hotel is very tired was disappointed.
Stayed 3 nights in Sep 2025

8/10 Good

sandip

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was a nice hotel to stay. Infrastructure looks slightly oldish and needing some care but amenities were good. It was clean, has free and easy parking, good pool, nice lobby, located next to whakarewarewa thermal village... Nothing to complain about.
Stayed 1 night in Sep 2025

10/10 Excellent

J

Stayed 1 night in Sep 2025

8/10 Good

adam

Travelled with family
Liked: Staff & service
Reception, bar and restaurant are all nice, but lots of other areas of the hotel are fairly tired looking. Rooms are a good size with comfy beds and decent enough standard. Buffet breakfast was good with lots of choice. Pool is good, but quite small for the size of the hotel so was packed when we were there. Not world class, but pretty good value for what we paid.
Stayed 1 night in Sep 2025

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort style location
Stayed 2 nights in Sep 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

8/10 Good

Brendan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel. Rooms are a bit average and small. Bike lockup room is awesome, charged the e-bikes without issue. Limited parking onsite, did have to park out on the road one night. Gym is functional and the pool is fantastic . Staff were friendly and happy to help.
Stayed 3 nights in Sep 2025

8/10 Good

Ruan

Business traveller
Liked: Cleanliness, staff & service, room comfort

Great hotel but need some TLC

I was located in the main building (room 422) and it is in desperate need of a refurb. The towel rail in the bathroom was so rusted and corroded that you couldn't even hang a towel on it (the one over the bath) - All in all it is a good hotel and I believe the new wing is really nice. I was just unfortunate to get one of the older rooms
Stayed 2 nights in Sep 2025

10/10 Excellent

Jared

Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Alysha

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed for my daughter’s birthday. The games room and buffet meals where the selling point to us. Staff were very friendly and helpful. This was. Mine and my 2 daughters first time staying at a hotel and were sadly very disappointed. Games room was a mess with most items broke. Or missing pieces so limited on what kids could play with. Buffet dinner was terrible. Meat was dry and chewy. A lot of items were unlabelled Dessert- chocolate fountain not even the kids would eat cheap and gross tasting. $75pp for dinner and we left still hungry. Very little extraction in bathroom so got very steamy. Floor was soaked after showers. Build up in toilet and sink and rubbish was under the bed. Reached out to voice my concerns but felt met with excuses and deflection. Sadly we won’t return in the foreseeable future. Maybe when the standard increases.
Stayed 1 night in Sep 2025

6/10 Okay

Malvika

Travelled with family
Liked: Staff & service
The bed was terrible
Stayed 2 nights in Sep 2025

2/10 Terrible

Melissa

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was mould in the fridge and in the shower
Stayed 2 nights in Sep 2025

2/10 Terrible

joceline

Disliked: Cleanliness, amenities, property conditions & facilities
My room had a paneled ceiling which had a huge gap in it so you could see up into the roof cavity with wiring and insulation coming through. Two of these pannels fell down into my room overnight. The roof cavity was large enough for someone to be up in so felt very unsafe. The TV was glitchy and the crome cast did not work, no body wash in the container. Filthy plug and outdated bathroom. I recieved a full refund but this is definitely not a 4 star hotel. I wouldnt even rate it a 2.
Stayed 1 night in Sep 2025

4/10 Poor

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay here again. The walls needed to be repainted, they are covered with marks and are dirty. The room was very small. It looked very different than the hotel website. I gave it two stars because there was an outdoor heated pool that my son liked.
Stayed 2 nights in Sep 2025

10/10 Excellent

Nam and Linh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything 😁👍
Stayed 1 night in Sep 2025