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4.5 out of 5

"Lack of ventilation in the room. No windows opened. No ducting for fresh air so much condensation. Couldn't operate bathroom light without noisy fan w ... " More

By a verified traveller on Wed 16 Jun 2021

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Hotel Description

A luxury stay in Whakarewarewa awaits you at Holiday Inn Rotorua, an IHG Hotel. Within steps you'll find Whakarewarewa Hot Springs and Whakarewarewa: The Living Maori Village. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 203 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Additionally, free local calls, safes, and hair dryers are available.

The restaurant, Chapman Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the fitness center and spa tub. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of a free shopping center shuttle.

Sights within a 15-minute walk of this Whakarewarewa hotel include Rotorua Golf Club and Te Puia New Zealand Maori Arts and Crafts Institute.

Standard Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$160* Per night/room 19 Sep. - 20 Sep.

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 Single Bed, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Holiday Inn Rotorua, an IHG Hotel ratings based on 219 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Rotorua, an IHG Hotel

Everyone (113) Couples (24) Family (67)
4 out of 5
Lack of ventilation in the room. No windows opened. No ducting for fresh air so much condensation. Couldn't operate bathroom light without noisy fan waking up those sleeping. Only one power point in living area. Be nice to have a separate subdued light in this room similar to main bedroom.

Posted by on 16 Jun. 2021

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Comment from Hotel Management

18 Jun. 2021 by Maureen

Thanks for your feedback. I'm sorry that our room design didn't meet your needs. Regards Maureen

5 out of 5
Great staff and fantastic pool.

Posted by on 27 May 2021

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Comment from Hotel Management

27 May 2021 by Maureen

Thanks for your review Cheers Maureen

5 out of 5
I really like the pools and I really liked the laundy, it was really affordable. The daily room service. The food was delicious. Everything was cool, I can't really fault it.

Posted by on 23 May 2021

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Comment from Hotel Management

23 May 2021 by Maureen

Thanks for your great review. Regards Maureen

2 out of 5
X

Posted by on 10 May 2021

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Comment from Hotel Management

11 May 2021 by Maureen

I'm sorry that your stay did not meet your expectations. I hope we were given an opportunity to make it right during your stay. Regards Maureen

5 out of 5
Cleanliness

Posted by on 8 May 2021

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Comment from Hotel Management

9 May 2021 by Maureen

We appreciate your feedback. Regards Maureen

4 out of 5
Quiet location. Lovely staff. Rooms a wee bit dated.

Posted by on 7 May 2021

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Comment from Hotel Management

9 May 2021 by Maureen

Thanks for providing a review of your recent stay. Regards Maureen

5 out of 5

Posted by on 18 Apr. 2021

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Comment from Hotel Management

28 Apr. 2021 by Raewyn

Greetings from Holiday Inn Rotorua Thank you for your score

4 out of 5
I wasn’t happy with the dining room. We had sent an email via the hotels in-house email system making a dinner booking. They couldn’t find it. It turned up in their scan folder. There was a choice of buffet or a la carte. We asked for the latter but were told there was a 40 minute wait. (We should have left then.) The buffet wasn’t appetising at all. A $100 for two people. Felt it was overpriced for a disappointing meal. We paid our bill on leaving instead of putting it on our hotel room bill. Next morning when we paid our hotel bill there was a dining room bill for $103 with our room number on it. They had mixed our room number up with someone else’s. Wish we never went there that night. Absolute disappointment for a big hotel. Won’t do that again.

Posted by on 19 Feb. 2021

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Comment from Hotel Management

21 Feb. 2021 by Maureen

Greetings from Rotorua Please accept my apology that errors occurred with your reservation and bill. Chapmans buffet offers salads, seafoods, a selection of hot dishes, and desserts, I'm sorry that you were disappointed. Regards Maureen

4 out of 5
Lovely staff. Good bike storage. Nice breakfast Pool always too crowded.

Posted by on 8 Feb. 2021

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Comment from Hotel Management

9 Feb. 2021 by Maureen

Thanks for your feedback. We have seen a definite increase in the number of people staying around the Hotel during the day to enjoy the pool and facilities compared to previous summers. Regards Maureen

5 out of 5
Excellent service, nice and clean Nice buffet restaurant

Posted by on 8 Feb. 2021

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Comment from Hotel Management

8 Feb. 2021 by Maureen

Thanks for sharing your experience. Regards Maureen

About the Holiday Inn Rotorua, an IHG Hotel

Location 10 Tryon Street, Whakarewarewa, Whakarewarewa, 3043

Property Features

Holiday Inn Rotorua, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 651 square feet (60 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the luxury Holiday Inn Rotorua, an IHG Hotel. Self parking is free. This 4.5-star Whakarewarewa hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 651 sq ft of conference space
  • 60 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Rotorua, an IHG Hotel offers 203 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Chapman Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, and cash. This property uses geothermal energy. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Renewable energy source - geothermal
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 28 and NZD 32 for adults, NZD 28 and NZD 32 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Rotorua
  • Holiday Inn Rotorua
  • Rotorua Holiday Inn
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Hotel Rotorua
  • Holiday Inn Rotorua
  • Holiday Inn Rotorua, An Ihg
  • Holiday Inn Rotorua an IHG Hotel
  • Holiday Inn Rotorua, an IHG Hotel Hotel
  • Holiday Inn Rotorua, an IHG Hotel Whakarewarewa
  • Holiday Inn Rotorua, an IHG Hotel Hotel Whakarewarewa

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.