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4.5 out of 5

"The beds were soooo comfortable, and two different sorts of pillows, just lovely. Room was excellent. " More

By a verified traveller on Sat 19 Sep 2020

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Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Multiple Beds, Non Smoking, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed, Accessible, Non Smoking (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Hotel Description

A luxury stay in Rotorua awaits you at Holiday Inn Rotorua. Within steps you'll find Whakarewarewa Hot Springs and Whakarewarewa: The Living Maori Village. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 203 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and in-room childcare. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Additionally, coffee/tea makers, free local calls, and safes are available.

The restaurant, Chapman Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center and spa tub. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of a free shopping center shuttle.

Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Polynesian Spa and Skyline Rotorua.

Holiday Inn Rotorua ratings based on 226 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Rotorua

Everyone (137) Couples (21) Family (56)
5 out of 5
The beds were soooo comfortable, and two different sorts of pillows, just lovely. Room was excellent.

Posted by , from Christchurch on 19 Sep. 2020

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5 out of 5
We will be coming back!!! Loved it here. Location, facilities, staff all top notch

Posted by , from Northland on 4 Sep. 2020

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Comment from Hotel Management

6 Sep. 2020 by Maureen

Hi Kate Thanks for making Holiday Inn your accommodation choice in Rotorua. Regards

4 out of 5
Nice comfortable and clean room with view out over the big heated swimming pool. Price was reasonable considering a full breakfast was included. We think they have done very well considering the difficulties of contending with fewer numbers due to Covid 19.

Posted by , from Auckland on 8 Aug. 2020

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Comment from Hotel Management

9 Aug. 2020 by Maureen

Hi Stella Thanks for your support. Regards Maureen

5 out of 5
Very clean and comfortable rooms. Lots of seating and waiting room in the lobby/reception area. My kids loved the heated pool. Hotel is in a nice quiet area away from the hustle & bustle of the main road. Would definitely stay here again.

Posted by , from NZ on 1 Aug. 2020

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Comment from Hotel Management

2 Aug. 2020 by Maureen

Hi Sarah Thanks for sharing your experience. Regards Maureen

4 out of 5
Great to have a storage room for cycle bikes. Rooms tidy and clean. Spa and heated pool were great.

Posted by , from Whakatane on 31 Jul. 2020

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Comment from Hotel Management

2 Aug. 2020 by Maureen

Hi Aidan Thanks for choosing to stay with us at Holiday Inn Rotorua. We appreciate your feedback. Regards

3 out of 5
Due to covid restrictions there was very little in hotel room. The restaurant buffet was very expensive but had few choices.

Posted by , from whangarei on 14 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Maureen

Hi Bryce Thanks for choosing Holiday Inn for your visit to Rotorua. I'm sorry that you found the buffet lacking in choices, with seafood, salads, soups, hot dishes, and a great dessert selection there is something to suit most diners. Regards Maureen

5 out of 5
Lovely place to stay, couldn't fault it, lovely staff too

Posted by , from Auckland on 13 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Maureen

Thanks Melissa We appreciate your support. Regards Maureen

4 out of 5
Loved the kids treasure hunt Friendly staff that were very helpful

Posted by , from Auckland on 13 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Maureen

Hi Sarah You must have stayed with us during the school holidays, we try to have a few unexpected activities for our family guests like the treasure hunt. Regards Maureen

4 out of 5
Room service was amazing. Great size portions. Our room wasn't cleaned daily

Posted by , from Auckland on 10 Jul. 2020

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Comment from Hotel Management

12 Jul. 2020 by Maureen

Hi Eugene We appreciate your feedback. Daily cleaning is currently on request only to maintain social distancing. I am sorry if this wasn't made clear during your stay. Regards

5 out of 5

Posted by on 7 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Maureen

Thanks Maureen

Property Features

Holiday Inn Rotorua offers its guests an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 651 square feet (60 square meters) and includes a conference center. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the luxury Holiday Inn Rotorua. Self parking is free. This 4.5-star Rotorua hotel is smoke free.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 651 sq ft of conference space
  • 60 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.5 km / 5.3 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Rotorua offers 203 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Rotorua hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Chapman Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property uses geothermal energy. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • Renewable energy source - geothermal
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 25 and NZD 30 per person (approximately)
  • Rollaway bed fee: NZD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Rotorua
  • Holiday Inn Rotorua
  • Rotorua Holiday Inn
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Hotel Rotorua
  • Holiday Inn Rotorua Hotel
  • Holiday Inn Rotorua Rotorua
  • Holiday Inn Rotorua Hotel Rotorua

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.