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Ann’s Volcanic Motel

2.5 star property

Photo gallery for Ann’s Volcanic Motel

Terrace/patio
Classic Studio, Patio | Private kitchen
Garden
Reception
Family Suite, 2 Bedrooms, Jetted Tub | Living room

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View map
107 Malfroy Road, Rotorua, 3010
  • Place, Rotorua Central Mall
    ‪10 min walk‬
  • Place, Polynesian Spa
    ‪2 min drive‬
  • Place, Eat Street
    ‪3 min drive‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Classic Studio, Patio

Blackout curtains, soundproofing, cots/infant beds, free WiFi

Classic Studio, Patio

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Accessible

Suite, 1 Bedroom, Accessible

Suite, 1 Bedroom, Accessible

  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Executive Studio, Kitchenette

Blackout curtains, soundproofing, cots/infant beds, free WiFi

Executive Studio, Kitchenette

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 Bedroom, Jetted Tub

Deluxe Suite, 1 Bedroom, Jetted Tub | In-room dining

Deluxe Suite, 1 Bedroom, Jetted Tub

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Jetted Tub

Family Suite, 2 Bedrooms, Jetted Tub | In-room dining

Family Suite, 2 Bedrooms, Jetted Tub

  • 90 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Bedrooms, Accessible

Standard Room, 2 Bedrooms, Accessible

Standard Room, 2 Bedrooms, Accessible

  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Bedrooms

Blackout curtains, soundproofing, cots/infant beds, free WiFi

Deluxe Suite, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

About the area

Rotorua

Ann’s Volcanic Motel places you in the centre of Rotorua, connected to a shopping centre and within just a 15-minute stroll of Waimangu Cauldron and Rotorua Central Mall. Highlights at this motel include in-room free WiFi and furnished patios. .This smoke-free motel offers free WiFi in public areas, a terrace and a garden. Other amenities include a hot tub and spa services. There's also free self parking, along with the convenience of an airport shuttle. .Near this Victoria motel, you'll find Redwoods Whakarewarewa Forest.
View more Motels in RotoruaOpens in a new window

What's nearby

  • Rotorua Central Mall - 10 min walk - 0.8 km
  • Kuirau Park - 13 min walk - 1.1 km
  • Polynesian Spa - 2 min drive - 1.8 km
  • Government Gardens - 2 min drive - 1.8 km
  • Eat Street - 3 min drive - 2.2 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Columbus Coffee - ‬12 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Thai Central Restaurant Rotorua - ‬17 min walk
  • ‪Jp’s On Jervis - ‬16 min walk
  • ‪Pantry D'or - ‬17 min walk

About this property

Ann’s Volcanic Motel

As a guest of Ann’s Volcanic Motel, you'll find a hot tub, spa services, and a terrace. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Barbecue grills, tour/ticket assistance, and a garden are also featured at Ann’s Volcanic Motel. Free self parking is available.

This Rotorua motel is smoke free.

  • 1 floor
  • 12 guestrooms or units
  • Built in 1997
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
Ann’s Volcanic Motel offers 12 accommodations with coffee/tea makers and a hairdryer. Rooms open to furnished patios. Flat-screen televisions come with digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Breakfast available for a fee: NZD 10 per person

Things to do

  • Hot tub

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • Spa services

Accessibility

  • No lift

More

  • 1 floor
  • Built in 1997
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for NZD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately NZD 10 per person
  • Airport shuttle fee: NZD 20 per person (return)
  • Crib (infant bed) fee: NZD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Ann’s Volcanic Motel
Ann’s Volcanic Motel Rotorua
Ann’s Volcanic Rotorua
Ann’s Volcanic Motel Motel
Ann’s Volcanic Motel Rotorua
Ann’s Volcanic Motel Motel Rotorua

Frequently asked questions

What is the cancellation policy at Ann’s Volcanic Motel?

Ann’s Volcanic Motel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Ann’s Volcanic Motel?

Yep, Ann’s Volcanic Motel has a free self car park.

Is there a spa on site at Ann’s Volcanic Motel?

There's no onsite spa, but this property does offer spa services.

What makes Ann’s Volcanic Motel a romantic place to stay?

1 hot tub, plus private patios in the guestrooms, help set the scene for a romantic weekend at Ann’s Volcanic Motel.

Is Ann’s Volcanic Motel family-friendly?

You bet! With amenities such as a BBQ and a picnic area, as well as cots/infant beds in the guestrooms, it's no surprise that Ann’s Volcanic Motel is a hit with families.

Is there a free airport shuttle available at Ann’s Volcanic Motel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Ann’s Volcanic Motel?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Ann’s Volcanic Motel?

No, only service animals are allowed.

Is there a golf course on site at Ann’s Volcanic Motel?

There isn't one on site, but Springfield Golf Club is a short 19-minute walk away.

Ann’s Volcanic Motel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 58 out of 163 reviews
Rating 8 - Good. 45 out of 163 reviews
Rating 6 - Okay. 28 out of 163 reviews
Rating 4 - Poor. 19 out of 163 reviews
Rating 2 - Terrible. 13 out of 163 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Rolf

Die Zimmer waren großzügig und sauber. Samuell der Motel Manager war freundlich und hilfsbereit. Der Außenbereich ließ zu wünschen übrig.
Stayed 5 nights in Nov 2018
Verified

8/10 Good

Amanda

Liked: Cleanliness, staff & service, room comfort

Comfortable Stay

Location was great, rooms were in need of some updated decor but still comfortable enough. Enjoyed having our own spa. Beds were comfortable. Great service from front of house staff. Felt it was a bit overpriced for the quality of the room but I guess the bonus of your own personal spa makes up for it.
Stayed 3 nights in Oct 2018
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Not as expected

Dirty sink, dirty lightshades, stains on carpet, stains on bedding. Beds feel about 10years too old and need replacing. Old sticky plaster out by the spa bath. Outside table looks like it's been picked up at a roadside collection. Caused a bit of smoke whilst cooking and smoke alarms don't work. Door handle feels like it's going to fall off. Nit the worst but wouldn't go back.
Stayed 2 nights in Jul 2018
Verified

2/10 Terrible

Michele

Disliked: Cleanliness, property conditions & facilities, room comfort

Old and Shabby

I arrived late (it was dark), and before I even drove in, I thought it looked very old and tired. If the company hadn't prepaid, I would have gone elsewhere. The room was very old and mismatched. 2 x Bar stools, 1 red plastic and 1 with animal print covering (and a hole in it). Only 1 x stained coffee cup in the room and 4 different glasses, no matching plates, no matching cutlery. The words that came to mind were very tacky and old. The TV was so small, I couldn't watch it without my reading glasses on. The bathroom had mouldy windowsills, rusty shower pipes and not very pleasant at all. Although I had the heat pump on 30 degrees, I couldn't feel any heat coming out of it (it's so old it probably needs replacing). The curtains were faded and needed some TLC. All in all, not a very pleasant room.
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family. Nice little courtyard. Kids loved the spa pool. Very quiet at night.
Stayed 1 night in Jun 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing,clean&convenient
Stayed 1 night in May 2018
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manage to handle my late arrival with style
Verified

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dump!!!!!!!

The place was a dump. No service at all. Stayed 2 nights and fought fly's and bugs the whole time. Bed was very bad. No utensils or bowls. No I'd never stay there again
Stayed 2 nights in Mar 2018
Verified

8/10 Good

yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice private motel

Nicely tucked away from the busy main road. Staff very friendly not nosey parkers at all. Excellent private courtyard with relaxing spa.
Stayed 1 night in Mar 2018
Verified

6/10 Okay

Rups

Liked: Cleanliness, staff & service
Good location. Needs updating as felt a bit old and tired.
Stayed 2 nights in Feb 2018
Verified

6/10 Okay

Theresa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was good although court yard had weeds growing out of paths.no provisions for outdoor smoking which meant no ash trays or covered areas to stand out of rain
Stayed 2 nights in Feb 2018
Verified

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities

Facility is tired, but staff were helpful

My stay was disappointing overall. The facility is looking pretty tired and the room was basic, though it was clean and tidy and the bed was reasonably comfortable. Internet was down while I was there (though I understand this was Vodafone's fault not the motel's) and the washing machine doesn't wash or rinse properly. The staff, however, were excellent - they gave me a discount and let me leave two days early with a refund despite a fully prepaid booking. They also posted some shorts to me that I left behind, which I very much appreciated.
Stayed 5 nights in Jan 2018
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cosey little Motel with everything you need.

Spent one night here and everything was just what we expected: Cosey, quiet and a nice atmosphere. One thing to note: if you get a room with a spa, it needs filling up (which we didn’t expect) so plan ahead and fill it up an hour before you want to use it.
Stayed 1 night in Jan 2018
Verified

10/10 Excellent

SANG HOE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

공간이 넓고, 교통이 편리하였으며, 관리자가 매우 친절했습니다.

공간이 넓고, 교통이 편리하였으며, 관리자가 매우 친절했습니다.
Stayed 3 nights in Jan 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
run down motel considering the proce at 170 a night....
Stayed 3 nights in Jan 2018
Verified

2/10 Terrible

BJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice if your a prostitute

The "executive suite" did not live up to its billing, I think the photo of the room was taken many many years and possibly a owner or two ago. My suggestion to the owner is ...sell...sell..sell. This way new clients will actually get a fair deal and a liveable place to stay. The shower pole was coming off the wall and the drain was blocked...I had a quick look but the amount of other peoples hair in the drain scared me off a repair job. I don't think the people next door ( a lady of the night gauging by the foot traffic throughout the night) would have appreciated the water flowing from the wall by the shower coming through into their bathroom. A quick spray around with air freshener before the punters turn up only lasts about a half an hour before the stench of mould and cigarette smoke returns. It was pleasing to see that the used toilet paper that was wrapped around the toilet brush was not encrusted with the previous punters excrement...tho I didn't get too close to actually confirm this.
Stayed 1 night in Jan 2018
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not happy

Was a mix up with room so the kids shared a single and we were compensated for that which is fine. Room slept 3 but only have 2 of everything- towels cups plates etc. Mold in bathroom and generally unclean in bathroom. Pretty disappointing Was a cheap room so expect basic but this was just yuck.
Stayed 1 night in Dec 2017
Verified

2/10 Terrible

Ahsan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

it was the worst experience of my life

It was worst experience of my life in a hotel
Stayed 2 nights in Dec 2017
Verified

8/10 Good

Nicola

Liked: Cleanliness, staff & service

Excellent stay

We had an excellent 2 night stay - we were not due to arrive until late in the evening and the manager had phoned us to let us know that reception would be closed, but they would leave the key under the door of our unit. Excellent service. Upon arrival we didn't have enough towels, and the single bed base was broken, but they fixed this the next morning and delivered more towels. Overall a great location near Rotorua High School (where we had a graduation function) and Room 1 & 1A was perfect for our family of 5. Particularly enjoyed the private outdoor courtyard out the back.
Stayed 2 nights in Dec 2017
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They rang me the day before and asked me to cancel

They rang me the day before I was due to stay and asked me to cancel as they had not received my booking. I was offered no help to find another room elsewhere and Rotorua was very busy that weekend. I found the staff quite rude and very unhelpful.
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Swapnil Bhate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

fantastic place for family

very nice location, close to city and gondola, owner of the property Ms Katrina gifted me bottle of wine for my birthday and their manager Winnie was very helpful throughput our stay. will visit again
Stayed 3 nights in Oct 2017
Verified

10/10 Excellent

tee

Liked: Staff & service, property conditions & facilities, room comfort

Spa with every room was a nice touch

My partner and I enjoyed our stay, we booked for 4 nights. We chose this room because of the private spa and how cheap it was. Eventhough there were a lot of bad reviews we settled for the spa and hoped for the best. The staff was very helpful, gave us a tour of the room first, explained everything and what Rotorua had to offer (activities) and made sure we felt comfortable. The spa was nice you fill it up like a bath tub and can adjust the temperature and if you want bubbles or not. The master bedroom is actually in the sitting room and the TV was closer to the back door, so not in reach for the wifi which sucked because we weren't able to use our chromecast. Plus the TV was on a really low table, higher table would have been nice to lie down to. Curtains were really dusty and dirty also shower had a little bit of mound on edges. Really tiny fridge so had to buy food daily and backyard could've been more better maintained with all the grass growing in different cracks of the concrete. All beds had electric blankets so that was a nice touch after being in the spa. 2min drive from everything, it was litterly in the middle of everything. You get your own private parking infront of the room and the area is very quiet. Out of 10 I'd give it an 8.5 we did very much enjoy our stay overall.
Stayed 4 nights in Sep 2017
Verified

6/10 Okay

Maria

Liked: Room comfort
Disliked: Staff & service

チェックイン

チェックインする際にフロントの方が電話をしていたのでしばらく待っていました。他の言語だったので何を言っていたか、あんまりわからないですが、私用で話をしてる様な感じでした。何も言われないまま15分が経ち、あと何分くらい待てばいいの？と聞くと、今電話中だから、2分待ってと言われ、そのまま40分程待ちました。 こちらの怒りの雰囲気をきにせず話したまんま。 何をしても無視。客を優先するべきでは？と思います。
Stayed 2 nights in Jul 2017
Verified

6/10 Okay

louise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Dated and uncomfortable bed

Unfortunately the property is very dated and the bed exceptionally uncomfortable. That being said, very clean and tidy with extremely helpful staff. If you're looking for a cheap place to stay its fine, little bit out of the way if you don't have a car.
Stayed 3 nights in May 2017
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the same!

Stayed at Ann's about 8 years or so ago and loved it, was disappointed by new management not the same place, painting the walls does not make it new. Fittings need up dating and some furniture broken, miss mash if kitchen utensils. Service could be brushed up, no one at reception on checking out, dropped key in box. Would take a lot to get me back.
Stayed 2 nights in May 2017