8/10 Good
David
Travelled with group
26 Sept 2025
We loved our stay except we woke up after the firat night having barely slept in a very hot room. Our friends in a different room had the same issue. We told the front desk and was told they would look at it, which they never did. After another sleepless night in a very hot room with no air conditioning, we all went to talk to the front desk again. When we walked into the freezing cold office to let them know, and we were told thats just how the A/C feels. At the end of the day, we again went to the office. Luckily, a different gentleman helped us. He came up to our room, walked in, and immediately said, "Oh no, this isnt right!" He moved us into a very large suite with amazing air conditioning and we slept well the next 2 nights. Overall, the hotel is exquisite, has amazing food, amazing views, is in an unbelievable location close to food and shopping, and is even gluten friendly! But having to sleep 2 nights in the heat because someone was too snooty to pay attention, is not good. But let me assure you that every other employee of the hotel were very kind and friendly. We didn't let one bad apple ruin our trip and would definitely stay again. The hotel is truly a gem.
David
Stayed 3 nights in Sep 2025











































