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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
Suburban hotel with fitness centre and 24-hour business centre

Photo gallery for Holiday Inn Hotel and Suites Richmond West End by IHG

Terrace/patio
Exterior
Exterior
Outdoor pool
Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Gym
The current price is AU$176
includes taxes & fees
23 Sept - 24 Sept

Explore the area

View map
8008 W. Broad St, Richmond, VA, 23294
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • University of Richmond
    ‪8 min drive‬
  • Short Pump Town Center
    ‪9 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Shower/bath combination
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Richmond

Holiday Inn Hotel and Suites Richmond West End by IHG puts you in the centre of Richmond, 2 km (1.2 mi) from Virginia Hospital & Health and 3.7 km (2.3 mi) from Henrico Doctors' Hospital. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .Enjoy the outdoor swimming pool and gym. At the hotel's restaurant, you can grab a bite to eat. 1700 square feet (158 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Laurel hotel include University of Richmond and Short Pump Town Center.

What's nearby

  • Henrico Doctors' Hospital - 5 min drive - 3.4 km
  • Lewis Ginter Botanical Garden - 7 min drive - 6.9 km
  • University of Richmond - 8 min drive - 6.4 km
  • Short Pump Town Center - 9 min drive - 11.0 km
  • Virginia Commonwealth University - 12 min drive - 15.0 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 27 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Buffalo Wild Wings - ‬11 min walk
  • ‪Popeyes Louisiana Kitchen - ‬7 min walk
  • ‪Outback Steakhouse - ‬6 min walk
  • ‪Cafe & Sabor - ‬8 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Suburban hotel with fitness centre and 24-hour business centre
Holiday Inn Hotel and Suites Richmond West End by IHG offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. Business amenities include a 24-hour business centre and 2 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 1700 square feet (158 square metres) and includes conference space. A terrace, a vending machine, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Hotel and Suites Richmond West End by IHG. Self parking is free.

Smoking is allowed in designated areas at this 3-star Richmond hotel.

  • 1 building
  • 190 guestrooms or units
  • 6 levels
  • Conference rooms
  • 1700 sq ft of conference space
  • 158 sq. m of conference space
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Holiday Inn Hotel and Suites Richmond West End by IHG offers 190 accommodations with a safe and coffee/tea makers. LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Springhill Suites by Marriott Richmond Northwest

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  • Parking included
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, 1,006 reviews
The price is AU$171
includes taxes & fees
21 Sept - 22 Sept
Springhill Suites by Marriott Richmond Northwest

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Terrace

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults and USD 7.00 to 7.00 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

What is the cancellation policy at Holiday Inn Hotel and Suites Richmond West End by IHG?

Holiday Inn Hotel and Suites Richmond West End by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on 23 Sept 2025 start from AU$176.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Hotel and Suites Richmond West End by IHG?

Yep, Holiday Inn Hotel and Suites Richmond West End by IHG has a free self car park.

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a pool?

Holiday Inn Hotel and Suites Richmond West End by IHG has a seasonal outdoor pool.

Is Holiday Inn Hotel and Suites Richmond West End by IHG family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Hotel and Suites Richmond West End by IHG is a hit with families.

Does Holiday Inn Hotel and Suites Richmond West End by IHG serve breakfast?

Yeah, cooked-to-order breakfast is offered weekdays from 6:30 AM to 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, Holiday Inn Hotel and Suites Richmond West End by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn Hotel and Suites Richmond West End by IHG?

Yep, you can grab a meal at Holiday Inn Hotel and Suites Richmond West End by IHG's onsite restaurant.

What time are check-in & check-out at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Hotel and Suites Richmond West End by IHG?

No, pets are not allowed.

Reviews

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 164 out of 269 reviews
Rating 8 - Good. 52 out of 269 reviews
Rating 6 - Okay. 27 out of 269 reviews
Rating 4 - Poor. 13 out of 269 reviews
Rating 2 - Terrible. 13 out of 269 reviews

Reviews

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding experience with a truly amazing staff at the front desk!
Stayed 1 night in Jun 2025

4/10 Poor

Stanislav

Business traveller
Disliked: Room comfort
The room is tiny, so even a suitcase can only be opened on the bed. All TV channels work poorly and the picture freezes. The air conditioner works poorly and the room is stuffy.
Stayed 1 night in Jun 2025

10/10 Excellent

Ann

Liked: Property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Amanda

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The check in service was poor. The staff threatened to refuse service because my kids were not calm enough for her at check in. She was rude to me and to the kids. Also, it's very disappointing that the hotel does not offer complimentary coffee.
Stayed 1 night in Jun 2025

10/10 Excellent

Sakeya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Franklin

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel looked nice and staff were friendly enough but the building was odd. The main lobby didn’t have ac I saw staff had to use blowers to keep cool, also in my room and my brother’s room and another room I requested as well, all 3 had appliance issues. The refrigerators didn’t work and the coffee maker didn’t work either. Staff said they would have maintenance check it out but that never happened. I would suggest skipping this hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

tearra

Stayed 1 night in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is new and very nice. The sink outside the bathroom is a positive when trying to get ready.
Stayed 1 night in Jun 2025

4/10 Poor

Michael

Travelled with family
The room was tiny. There is mess than feet between the bed and the dresser, and no room between the second bed and the wall with the window. The bathroom was also very, very small. This was definitely stated to us when we booked.
Stayed 1 night in Jun 2025

6/10 Okay

martha

I think there was a camera installed in the fire alarm it would go really bright at night like someone was turning up the dimming almost like a flashlight but during the day it would blink on and off.
Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Great stay
Stayed 2 nights in May 2025

8/10 Good

Heaven

Travelled with family and small children
Liked: Property conditions & facilities
I had a good experience staying at this hotel and would definitely stay here again. The price was very reasonable, and the staff were all friendly and accommodating. The beds were super comfy, and the room had a nice TV and perfectly working air conditioning — which made for a very comfortable stay. When we first checked in, the microwave in our room wasn’t working, but the front desk quickly resolved the issue by moving us to another room. The only real downside was the cleanliness of the floors. They were quite dirty — the bottom of my socks turned black from walking on them, which was disappointing. Aside from that, everything else met or exceeded expectations, and I appreciated the overall value. With a bit more attention to cleaning, this would be an easy five-star stay.
Stayed 5 nights in Jun 2025

8/10 Good

Dana

Travelled with family and small children
Liked: Amenities
Fine for one night stay No tub for kids
Stayed 1 night in Jun 2025

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Facility was very clean and staff very friendly. But there was no 24 hour setup for coffee, tea, and hot chocolate like other Holiday Inns's we have stayed in. The room felt a bit cramped.
Stayed 3 nights in Jun 2025

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great! We only had one problem, my tv stop working call down to the front desk, and was told that I would had to wait for maintenence cause the guy at front desk could not help. I stated I'm leaving and will be out all day to make sure someone come to look at it. I also left a note in room as well for housekeeper. We came back that night and tv still was not working. I call back to front desk got Jennifer she was very helpful she told me what to do over phone apparently another guest had trouble as well. She was very helpful and got the tv working we troubleshoot over the phone. Thank you again to Jennifer only!
Stayed 3 nights in May 2025

10/10 Excellent

Latonya

Stayed 1 night in Jun 2025

10/10 Excellent

Geneive

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

My family and I enjoyed our stay at this location. The hotel was clean and had advanced security which allowed my family and I to feel safe. The staff was very welcoming from beginning to end.
Stayed 3 nights in Jun 2025

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean and helpful staff
Stayed 1 night in Jun 2025

10/10 Excellent

Kareem

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good overall experience
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jonda Bernice Johnson

Stayed 4 nights in Jun 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Rooms were very nice and clean. Have to pay for breakfast and coffee. Several restaurants around. Would stay again and recommend.
Stayed 1 night in Jun 2025

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room and grounds was very clean.
Stayed 2 nights in Jun 2025

8/10 Good

jorge

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice beds spacious rooms everything was clean . Only 1 person to take care of breakfast? That’s too much work
Stayed 2 nights in May 2025

4/10 Poor

Roberto

Stayed 1 night in May 2025