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Hyatt House Richmond / Short Pump

3.0 star property

Photo gallery for Hyatt House Richmond / Short Pump

Bar (on property)
Terrace/patio
Lobby
Executive Suite, 1 King Bed, Bathtub, Corner
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$207
includes taxes & fees
3 May - 4 May

Explore the area

View map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, Virginia Commonwealth University
    ‪24 min drive‬
  • Place, Kings Dominion
    ‪31 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪41 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(25 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(76 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(20 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Richmond

At Hyatt House Richmond / Short Pump, you'll be connected to a shopping centre and within steps of Short Pump Town Center. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour gym. .H Bar is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 1755 square feet (163 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. .Attractions within a 20-minute drive of this 3-property class Short Pump hotel include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 km
  • University of Richmond - 19 min drive - 16.0 km
  • Virginia Commonwealth University - 24 min drive - 24.2 km
  • Greater Richmond Convention Center - 26 min drive - 26.6 km
  • Kings Dominion - 31 min drive - 40.4 km

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬6 min walk

About this property

Hyatt House Richmond / Short Pump

You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 6 levels
  • Conference rooms
  • 1755 sq ft of conference space
  • 163 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Corner/local shop
  • Lift
  • No smoking on site
  • Bar or lounge
Hyatt House Richmond / Short Pump offers 134 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

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3 May - 4 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

What is the cancellation policy at Hyatt House Richmond / Short Pump?

Hyatt House Richmond / Short Pump offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of 27 Apr 2026, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on 3 May 2026 start from AU$207, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt House Richmond / Short Pump?

Yep, Hyatt House Richmond / Short Pump has a free self car park.

What makes Hyatt House Richmond / Short Pump a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt House Richmond / Short Pump.

Does Hyatt House Richmond / Short Pump serve breakfast?

Yeah, visitors highly rate the free buffet brekkie here! Served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt House Richmond / Short Pump?

No, Hyatt House Richmond / Short Pump does not offer an airport shuttle service.

What time are check-in & check-out at Hyatt House Richmond / Short Pump?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hyatt House Richmond / Short Pump?

No, pets are not allowed.

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1004 reviews
Rating 8 - Good. 198 out of 1004 reviews
Rating 6 - Okay. 74 out of 1004 reviews
Rating 4 - Poor. 45 out of 1004 reviews
Rating 2 - Terrible. 36 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Virginia, Manakin Sabot

Stayed 1 night in Jan 2026

10/10 Excellent

Lynden

Travelled with family
Liked: Cleanliness, staff & service, amenities
I've stayed at this hotel on several occasions when visiting my daughter in Richmond, and it's always been a pleasant experience. The room with the kitchen is functional. The hotel is conveniently located near the Short Pump Mall. And I will definitely book for a future stay.
Stayed 2 nights in Jan 2026

4/10 Poor

Cathy

Liked: Staff & service
Disliked: Amenities
First, I was not informed during the booking process or on the phone call of the renovation. I would have chose somewhere else to stay. We had to ride on an elevator in the process of renovation. Dust everywhere. There was a foul sewer odor on the fourth floor when we got off the elevator. The banging, hammering noise first thing in the morning was the icing on the cake. I will never stay there again. Definitely not worth the price. We came to celebrate my husbands birthday at the funny bone and stay one night close by but the hotel was a great disappointment. The breakfast was pretty good. Kudos to the chef for that. If you’re going to give residence less than the quality they expect to pay for, then you need to reduce your cost and allow people to choose to accept those terms.
Stayed 1 night in Jan 2026

6/10 Okay

Michael, Littleton

Business traveller
Liked: Cleanliness, amenities
Construction at 8am.
Stayed 1 night in Jan 2026

8/10 Good

Angela

Stayed 1 night in Jan 2026

10/10 Excellent

Marquis

Travelled with group
Liked: Cleanliness, staff & service
Staff was really nice and very welcoming. And the room was amazing and very clean.
Stayed 1 night in Jan 2026

2/10 Terrible

Wanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel under construction! No one mentioned that when booking..Rooms are old and outdated..I will never book here again!
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

4/10 Poor

Mehmet, Richmond

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Jazmyn

Stayed 2 nights in Jan 2026

10/10 Excellent

Fazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our go to place in Henrico! It's like a home away from home. Big shout out to Shari the bartender! She's the BEST!!!
Stayed 2 nights in Dec 2025

2/10 Terrible

Vada

Business traveller
Disliked: Cleanliness
Bed was uncomfortable. One elevator working. Breakfast was terrible. Food was old, what little there was, and much of it empty. Construction dust all over.
Stayed 1 night in Jan 2026

10/10 Excellent

Grant

Stayed 1 night in Dec 2025

2/10 Terrible

Zema

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not clean. The elevator was especially concerning—it appeared dirty and had not been cleaned or disinfected for at least seven days, making it feel like a breeding ground for germs. When concerns were raised, most employees took them personally and became defensive instead of addressing the issues. The most serious incident occurred one night when other guests entered our room while we were getting dressed. They somehow had a working key to our room. We never received a phone call or any explanation from management. Instead, a bartender came to our door with a new set of keys, saying the front desk sent them. This situation was alarming and completely unacceptable. Eggs were overcooked, you can slice it with knife. The coffee was extremely poor quality—basically warm, colored water where you could see the bottom of the cup. The general manager never contacted us to address any of these issues. The only person who genuinely showed care and professionalism was Connor at the front desk. Overall, this stay was disappointing and raised serious concerns about cleanliness, safety, and management response.
Stayed 7 nights in Dec 2025

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is under construction. The staff was efficient and responsive. I had 3 rooms the rooms were clean.
Stayed 1 night in Dec 2025

8/10 Good

Lisa

Stayed 1 night in Dec 2025

4/10 Poor

Teri

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in that afternoon we were told that the water would be cut off at 10 the next morning. Tried showering that night but there was no hot water. Wouldn’t recommend. Won’t return.
Stayed 1 night in Dec 2025

8/10 Good

Christopher

Stayed 1 night in Dec 2025

8/10 Good

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The room was nice, very spacious, and clean. I would say they should make sure 3rd parties notify you that they’re undergoing renovations.
Stayed 1 night in Dec 2025

10/10 Excellent

Katy

Stayed 2 nights in Nov 2025

10/10 Excellent

Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Christy

Stayed 1 night in Dec 2025

10/10 Excellent

Stacy

Stayed 3 nights in Nov 2025

10/10 Excellent

Lynden

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Convenient
Stayed 3 nights in Dec 2025