See all properties
Save

Hyatt House Richmond / Short Pump

3.0 star property
Hotel connected to a shopping centre in Richmond with free parking

Photo gallery for Hyatt House Richmond / Short Pump

Bar (on property)
Terrace/patio
Lobby
Executive Suite, 1 King Bed, Bathtub, Corner
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$228
includes taxes & fees
2 Feb - 3 Feb

Explore the area

View map
11800 W Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪1 min walk‬
  • Place, University of Richmond
    ‪12 min drive‬
  • Place, Greater Richmond Convention Center
    ‪17 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(23 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(76 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Sofa bed
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Premium bedding
Hairdryer
Private bathroom
Shower/bath combination
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Executive Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

9.8 out of 10
Exceptional
(15 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Sofa bed
  • 39 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • City view

You may also like

Ad
Interior entrance

Wingate by Wyndham Richmond Short Pump

Short Pump
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,812 reviews
The price is AU$175
includes taxes & fees
1 Feb - 2 Feb
Wingate by Wyndham Richmond Short Pump

About the area

Richmond

At Hyatt House Richmond / Short Pump, you'll be connected to a shopping centre and within steps of Short Pump Town Center. Highlights at this hotel include a complimentary breakfast, free self-parking and a 24-hour gym. .H Bar is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 1755 square feet (163 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a gym and laundry facilities. .Attractions within a 20-minute drive of this 3-property class Short Pump hotel include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 1 min walk - 0.0 km
  • University of Richmond - 12 min drive - 14.6 km
  • Virginia Commonwealth University - 15 min drive - 23.6 km
  • Greater Richmond Convention Center - 17 min drive - 25.6 km
  • Kings Dominion - 24 min drive - 44.8 km

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Cook Out - ‬13 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Burger King - ‬11 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel connected to a shopping centre in Richmond with free parking
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 1755 square feet (163 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and laundry facilities are also featured at the business-friendly Hyatt House Richmond / Short Pump. Free self parking is available.

This 3-star Richmond hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 6 levels
  • Conference rooms
  • 1755 sq ft of conference space
  • 163 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front desk safe
  • Corner/local shop
  • Lift
  • No smoking on site
  • Bar or lounge
Hyatt House Richmond / Short Pump offers 134 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

Similar properties

Terrace/patio
Home2 Suites by Hilton Richmond Short Pump
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.6 out of 5, Wonderful, 617 reviews
The price is AU$236
includes taxes & fees
20 Feb - 21 Feb
Home2 Suites by Hilton Richmond Short Pump

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • One child aged 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

What is the cancellation policy at Hyatt House Richmond / Short Pump?

Hyatt House Richmond / Short Pump offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of 26 Jan 2026, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on 2 Feb 2026 start from AU$227.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt House Richmond / Short Pump?

Yep, Hyatt House Richmond / Short Pump has a free self car park.

What makes Hyatt House Richmond / Short Pump a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hyatt House Richmond / Short Pump.

Does Hyatt House Richmond / Short Pump serve breakfast?

Yeah, visitors highly rate the free buffet brekkie here! Served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hyatt House Richmond / Short Pump?

No, Hyatt House Richmond / Short Pump does not offer an airport shuttle service.

What time are check-in & check-out at Hyatt House Richmond / Short Pump?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hyatt House Richmond / Short Pump?

No, pets are not allowed.

Hyatt House Richmond / Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 648 out of 1004 reviews
Rating 8 - Good. 197 out of 1004 reviews
Rating 6 - Okay. 78 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rhonda

Stayed 1 night in Oct 2025

10/10 Excellent

elise

Stayed 1 night in Oct 2025

10/10 Excellent

Robert Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and the area is very convenient for shopping and dining.
Stayed 2 nights in Sep 2025

10/10 Excellent

Montserrat

Stayed 2 nights in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and room were comfortable and quiet. Very satisfied with the cleanliness of the room. Bed and pillows were very comfortable; slept well.
Stayed 1 night in Oct 2025

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room! Easy check in and very comfortable. So happy to be so close to the short pump shopping center. My card was put to good use!
Stayed 3 nights in Oct 2025

10/10 Excellent

DEBRA, Harrisonburg

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, stay and suite was wonderful.
Stayed 1 night in Oct 2025

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very acceptable and accommodating. Very Pleased
Stayed 2 nights in Oct 2025

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at the Hyatt. Rooms are spacious and the amenities are great. And especially like the location.
Stayed 2 nights in Oct 2025

4/10 Poor

CHRISTINA

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Charles J, Lithia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly rooms were clean and breakfast was delicious. I will definitely stay here again.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marcia S

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, spacious, clean
Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with great dining options, outdoor mall, and always available parking near the entrance.
Stayed 2 nights in Oct 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean and quiet.
Stayed 3 nights in Oct 2025

6/10 Okay

Mendy

Stayed 2 nights in Oct 2025

6/10 Okay

Ingrid, Edina

Stayed 2 nights in Sep 2025

6/10 Okay

gerald

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Location is the reason to stay. Hotel elevators are extremely slow. Furniture in room is not the most comfortable and room shows age. The hallway carpets need to be changed on the 6 floor
Stayed 3 nights in Oct 2025

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the carpet..it was very clean.
Stayed 1 night in Sep 2025

10/10 Excellent

Reina

Stayed 4 nights in Sep 2025

2/10 Terrible

Craig

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Kenneth

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
We called ahead to ask if they had cribs for our two daughters. They said they did, and had them in the room ready for us. Problem was, they weren’t cribs. They were travel pack n plays, which if you have kids you know are two VERY different things. We truly would have booked somewhere else that had cribs available if we knew. In addition, there were some ants in the room and some small stains on the sheets. Cleanliness wasn’t terrible but it didn’t feel as clean as it should. The staff was really nice and attentive, and the breakfast was solid. It’s really convenient to the short pump mall. Definitely wouldn’t recommend it, though. We expected a bit more from a Hyatt.
Stayed 3 nights in Sep 2025