2/10 Terrible
Chris
13 Dec 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Visit of All Time!
This place was without a doubt the worst hotel we have ever been to. We lasted about 15 minutes before having to change hotels. And Hotels.com is refusing to refund us. This place is not as advertised. It’s advertised as smoke free but they let their guests smoke throughout the hotel
From the moment we walked into the door we were hit with the smell of cigarette smoke. No one was at the front desk and the phone was ringing off the hook. We finally got our room key and went to our floor and the smell of cigs got so much worse. People were ripping cigs in multiple rooms on our floor. Children were screaming from inside different rooms. Lights were flickering. I felt like I entered the Twilight Zone.
Then we finally got to our room and the place was disgusting. There were bloody boogers on the wall. Gross white stains on the chair (yeah it was that type of stain). The ceiling was also disgusting with spider webs. And the bathroom still had someone else’s trash in it.
I’m actually considering never using hotels.com because of how poorly they handled this situation.
I wish anyone peace that stays a night at this cancer acceleration center.
Chris
Stayed 1 night in Dec 2025
