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The Black Swan - The Inn Collection Group

4.0 star property

Photo gallery for The Black Swan - The Inn Collection Group

Front of property – evening/night
Property video
Bar (on property)
Desk, iron/ironing board, free WiFi, bed sheets
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Bar
The current price is AU$216
includes taxes & fees
9 June - 10 June

Explore the area

View map
Market Place, Helmsley, York, England, YO62 5BJ
  • Place, North York Moors National Park
    ‪1 min walk‬
  • Place, Helmsley Castle
    ‪4 min walk‬
  • Place, Hemsley Walled Garden
    ‪7 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪68 min drive‬

Room options

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

8.0 out of 10
Very good
(5 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

7.4 out of 10
Good
(3 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

8.6 out of 10
Excellent
(10 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room with Bunks

Family Room with Bunks

Family Room with Bunks

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed
  • Free Wi-Fi

About the area

Helmsley

At The Black Swan - The Inn Collection Group you'll be within steps of North York Moors National Park and Helmsley Arts Centre. Highlights at this hotel include free daily breakfast, a restaurant and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas and coffee/tea in a common area. Free full breakfast is available daily between 7:30 AM and 10:00 AM. .Within a 30-minute drive of this 4-property class York hotel, attractions include Flamingo Land Theme Park and Zoo and Castle Howard.

What's nearby

  • North York Moors National Park - 1 min walk - 0.1 km
  • Duncombe Park - 3 min walk - 0.3 km
  • Cleveland Way - 3 min walk - 0.3 km
  • Helmsley Castle - 4 min walk - 0.4 km
  • Hemsley Walled Garden - 7 min walk - 0.7 km

Getting around

  • Thirsk Station - 22 min drive
  • Durham (MME-Teesside Intl.) - 56 min drive

Restaurants

  • ‪The Black Swan - ‬8 min drive
  • ‪The Feathers Hotel - ‬1 min walk
  • ‪Byland Abbey Inn - ‬12 min drive
  • ‪The Fairfax Arms - ‬8 min drive
  • ‪Feathers Beer Garden - ‬1 min walk

About this property

The Black Swan - The Inn Collection Group

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

The business-friendly The Black Swan - The Inn Collection Group also features multilingual staff, a garden, and coffee/tea in common area. Free self parking is available.

This 4-star York hotel is smoke free.

  • 45 guestrooms or units
  • Full breakfast (free)
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Black Swan - The Inn Collection Group offers 45 accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This York hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Similar properties

2 bars/lounges
The Feathers Hotel, Helmsley, North Yorkshire
York
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.7 out of 5, Exceptional, 484 reviews
The price is AU$169
includes taxes & fees
14 June - 15 June
The Feathers Hotel, Helmsley, North Yorkshire

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No lift

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 15 per pet, per day
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

What is the cancellation policy at The Black Swan - The Inn Collection Group?

The Black Swan - The Inn Collection Group offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Black Swan - The Inn Collection Group?

As of 4 June 2026, prices found for a 1-night stay for 2 adults at The Black Swan - The Inn Collection Group on 9 June 2026 start from AU$216, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Black Swan - The Inn Collection Group?

Yep, The Black Swan - The Inn Collection Group has a free self car park.

Does The Black Swan - The Inn Collection Group serve breakfast?

Yeah, free full breakfast is served daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at The Black Swan - The Inn Collection Group?

No, The Black Swan - The Inn Collection Group does not offer an airport shuttle service.

Is there a bar or restaurant at The Black Swan - The Inn Collection Group?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Black Swan - The Inn Collection Group?

Check-in begins at 3:00 PM. Check-out time is 10:30 AM.

The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 222 out of 419 reviews
Rating 8 - Good. 131 out of 419 reviews
Rating 6 - Okay. 50 out of 419 reviews
Rating 4 - Poor. 13 out of 419 reviews
Rating 2 - Terrible. 3 out of 419 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities
Beautiful hotel. Clean and really comfortable. Staff were very pleasant and professional Food was excellent.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room, free parking, great staff
Stayed 1 night in Oct 2025
Verified

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the whole experience
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Room was brilliant,food great,staff and everything else 1st class
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berg good hotel, great service breakfast was excellent
Stayed 1 night in Nov 2025
Verified

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean room. Lovely breakfast included and a good price Thank you
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel in Helmsley

We went to celebrate our 40th wedding anniversary lovely hotel and great staff
Stayed 1 night in Aug 2025
Verified

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and bathroom, parking is a problem compared with the distant past. Breakfast and housekeeping staff very pleasant and helpful
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to be back again . Staff were awesome !
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

We had a good stay in every way and will certainly stay there again
Stayed 1 night in May 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel will definitely return 👌 👍
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, room was spacious and meals where good.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Very clean , friendly staff , excellent breakfast, highly recommended
Stayed 1 night in Jul 2024
Verified

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue to stay at, close to local amenities.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely horel
Stayed 1 night in Sep 2025
Verified

8/10 Good

Alan

Liked: Cleanliness
Disliked: Property conditions & facilities
An OK stay, common areas are a little tired, first morning we waited 20 mintes for someone to bring a menu and take our order, second morning was better. Great location with easy access to North York Moors.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay. Happy with the room and a lovely breakfast - would definitely recommend it.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little village hotel
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Richard

Lovely hotel and very dog friendly
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good no complaints. Nice ambiance and great location.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely beer garden with the option to eat meals in the beer garden Parking was a bit hit and miss as there are a lot of rooms and not a lot of parking spaces Staff were very friendly and meals very good Accommodation was very comfortable and rooms were quiet Highly recommended
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was easy and the staff friendly.
Stayed 1 night in Jun 2023
Verified

8/10 Good

David

Liked: Cleanliness, staff & service
Room was clean and spacious but lacking in a few softer touches like cushions, pictures on blank walls etc. Coffee making facilities were basic compared to similar 4* standard hotels I've stayed in for work. Bathroom was cold even with towel radiator permanently on. Staff seemed very busy in the restaurant probably not enough of them.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in Apr 2023