8/10 Good
Anna
Travelled with family
16 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night in a lake view spa room after an upgrade which was simply lovely and very cosy. The room was fabulous and the spa a real treat.
Staff on check in were very helpful and quick and the staff on the phones were also very helpful.
Just a couple of minor downsides - the room service menu was not working through their new online system which they did warn me about, but it took me having to ring up and ask for it to be fixed which could only be done by emailing me a link which did work but given its the Hilton and the price one pays to stay here you do expect these things to be seamless.
Sidenote: Note just for Hilton but all Hotels having travelled with my elderly father I also think its unfair to ask elderly guests to HAVE to utilise these systems at all, my Dad simply couldn't figure it out anyway. In room menu should always be provided.
Another small thing occurred at the breakfast buffet, where after we were seated by the "head waitress" at a table, another waitress came over and said, oh i need to move you, with no explanation. We said, ah no we were told to sit here and it was an awkward situation. We had already placed our food on the table and were about to eat. This could have been handled better. Both very small things but for Hilton I do expect very high quality I guess.
The location however is simply stunning and the grounds make for wonderful views and the food service is top notch!
Anna
Stayed 1 night in May 2024