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Hotel Citadelle

3.0 star property
Hotel in Québec City with 24-hour front desk and coffee shop/cafe

Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed
Deluxe Apartment (8 people)
Lobby lounge
Breakfast meal
Deluxe Apartment (8 people)

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Parking included

Explore the area

View map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Les Galeries de la Capitale
    ‪4 min drive‬
  • Place, Laval University
    ‪6 min drive‬
  • Place, Vidéotron Centre
    ‪8 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(85 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Cable channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

7.2 out of 10
Good
(23 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.0 out of 10
Good
(6 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Cable channels
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
2 bedrooms
Private bathroom
Hairdryer
Cable channels
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen

Deluxe Apartment (8 people)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Fridge
TV
Blackout curtains
2 bedrooms
  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

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About the area

Québec City

At Hotel Citadelle you'll be 2.8 km (1.8 mi) from Carie Factory Amusement Center and 3.1 km (1.9 mi) from Recreofun Amusement Centre. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and free newspapers in the lobby. Additionally, you'll find a free manager's reception, a coffee shop/cafe and coffee/tea in a common area. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Les Rivières hotel include Laval University and Aquarium of Quebec.

What's nearby

  • Les Galeries de la Capitale - 4 min drive - 5.2 km
  • Laval University - 6 min drive - 5.5 km
  • Laurier Quebec - 6 min drive - 6.3 km
  • Aquarium of Quebec - 6 min drive - 8.0 km
  • Vidéotron Centre - 8 min drive - 10.7 km

Getting around

  • Quebec Sainte-Foy Station - 11 min drive
  • Jean Lesage International Airport (YQB) - 11 min drive

Restaurants

  • ‪Tim Hortons - ‬4 min drive
  • ‪Québec Broue 2.0 - ‬16 min walk
  • ‪Tim Hortons - ‬6 min walk
  • ‪Tomas Tam - ‬10 min walk
  • ‪Ashton - ‬2 min drive

About this property

Hotel Citadelle

Hotel in Québec City with 24-hour front desk and coffee shop/cafe
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

  • 36 guestrooms or units
  • Manager's reception (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Hotel Citadelle offers 36 accommodations with free newspapers and a hairdryer. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 063070, 2026-07-31

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Frequently asked questions

What is the cancellation policy at Hotel Citadelle?

Hotel Citadelle offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Citadelle?

Yep, Hotel Citadelle has a free self car park and free extended parking.

Are there any beaches close to Hotel Citadelle?

The closest beach to Hotel Citadelle is Baie de Beauport (10.7 km).

Is there a free airport shuttle available at Hotel Citadelle?

No, Hotel Citadelle does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Citadelle?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Citadelle?

No, pets are not allowed.

Reviews

Hotel Citadelle Reviews

7.6

Good

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 332 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 183 out of 1000 reviews
Rating 4 - Poor. 81 out of 1000 reviews
Rating 2 - Terrible. 72 out of 1000 reviews

Reviews

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Très bien
Stayed 1 night in Aug 2025

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

W Joanne

Travelled with family
Clean, comfortable
Stayed 6 nights in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Electric outlet in bathroom doesn't work - missing smoke detector in room - very clean. Windows are a bit dirty. Grounds need a touch up. Overall pretty decent.
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
It was not expensive it was easy to find close to restaurants
Stayed 1 night in Aug 2025

10/10 Excellent

Musabuddin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2025

2/10 Terrible

Kwok

Stayed 1 night in Aug 2025

10/10 Excellent

Feng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, easy parking, checking in and out. We enjoyed our stay.
Stayed 1 night in Jul 2025

8/10 Good

Marie-Chantal

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bien pour un stop ou un court séjour à prix modique. Le personnel à l’accueil a été très courtois et serviable . Chambre propre, vieillotte, mais lit confortable. La base sans plus mais c’est tel qu’annoncé. Une alternative aux hôtels hors de prix à Québec en haute saison.
Stayed 1 night in Aug 2025

6/10 Okay

Mike

Travelled with family
Room was old hotel was old. But room size was big and suprsing comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Myriam

Travelled with partner
Disliked: Amenities, property conditions & facilities
Noisy air conditioner and small room
Stayed 1 night in Aug 2025

2/10 Terrible

Shanthi Sara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not at all clean. For the amount we paid, we expected some basic facilities. The towels and bedsheets had stains and dirt.
Stayed 3 nights in Aug 2025

2/10 Terrible

Sabbir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In my reservation, I had requested for a 2nd floor or above room. It was not met. The room was dirty do were the towels. Had to use stairs. No elevator or ramp. It was a bad experience.
Stayed 1 night in Aug 2025

6/10 Okay

Cinthia

Liked: Cleanliness, staff & service
The property was in a good location as long as you have a vehicle. Some food options are within walking distance not too far (and 15 minute drive) to old Quebec. The room was very clean and the man at reception very helpful. The room itself was in the basement and felt quite dark and gloomy. Bed was quite soft. No coffee or phone in room. Some of the rooms on the main floor had a door to the outside so be sure to ask for that type of room to avoid a lower level room.
Stayed 2 nights in Aug 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. About 25 minutes from Old Quebec. Very convenient.
Stayed 1 night in Aug 2025

8/10 Good

Deepjyot

Business traveller
Liked: Cleanliness, amenities
It was a good stay . But no phone to connect to reception. No complimentary water bottle ,
Stayed 1 night in Aug 2025

6/10 Okay

Jamie Lee

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice place easy to find and decent price
Stayed 1 night in Aug 2025

8/10 Good

Andrianina Christina

Travelled with partner
Liked: Property conditions & facilities
Good
Stayed 1 night in Aug 2025

6/10 Okay

Brian

Travelled with family, Travelled with partner
Disliked: Amenities
Tims, mcds close
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and peaceful
Stayed 2 nights in Jul 2025

6/10 Okay

Huidong

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Too many stairs if you have luggage, No baggage help, terrible smell, Dirty room AC vent, room gave off Bates Motel vibes!! Will not be spending another night.
Stayed 1 night in Aug 2025