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Hotel Citadelle

3.0 star property
Hotel in Québec City with 24-hour front desk and coffee shop/cafe

Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed
Deluxe Apartment (8 people)
Breakfast meal
Lobby lounge
Deluxe Apartment (8 people)

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Place, Base de plein air de Sainte-Foy
    ‪2 min drive‬
  • Place, Laval University
    ‪5 min drive‬
  • Place, Château Frontenac
    ‪13 min drive‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(85 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
Cable channels
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

7.2 out of 10
Good
(23 reviews)

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Cable channels
Desk
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub

8.8 out of 10
Excellent
(5 reviews)

Highlights

Private hot tub
Air conditioning
Fridge
TV
Blackout curtains
Bathrobes
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
2 bedrooms
Blackout curtains
Hairdryer
Private bathroom
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed

8.0 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Fridge
TV
2 bedrooms
Blackout curtains
Hairdryer
Private bathroom
Cable channels
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen

Deluxe Apartment (8 people)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Fridge
TV
2 bedrooms
Blackout curtains
  • 2 bedrooms
  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

Economy Room

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
Cable channels
Desk
  • Sleeps 2
  • 1 Queen Bed

About the area

Québec City

At Hotel Citadelle you'll be 2.8 km (1.8 mi) from Carie Factory Amusement Center and 3.1 km (1.9 mi) from Recreofun Amusement Centre. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and free newspapers in the lobby. Additionally, you'll find a free manager's reception, a coffee shop/cafe and coffee/tea in a common area. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Les Rivières hotel include Laval University and Aquarium of Quebec.

What's nearby

  • Base de plein air de Sainte-Foy - 2 min drive - 3.0 km
  • Laval University - 5 min drive - 6.6 km
  • Quebec City Convention Center - 11 min drive - 11.4 km
  • Château Frontenac - 13 min drive - 12.5 km
  • Quebec Cruise Terminal - 14 min drive - 13.3 km

Getting around

  • Quebec Sainte-Foy Station - 11 min drive
  • Jean Lesage International Airport (YQB) - 11 min drive

Restaurants

  • ‪Tim Hortons - ‬4 min drive
  • ‪Québec Broue 2.0 - ‬16 min walk
  • ‪Tim Hortons - ‬6 min walk
  • ‪Tomas Tam - ‬10 min walk
  • ‪Ashton - ‬2 min drive

About this property

Hotel Citadelle

Hotel in Québec City with 24-hour front desk and coffee shop/cafe
There's a coffee shop/cafe on site. A free manager's reception is offered daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at Hotel Citadelle. Free self parking is available.

This 3-star Québec City hotel is smoke free.

  • 36 guestrooms or units
  • Manager's reception (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Hotel Citadelle offers 36 accommodations with free newspapers and a hairdryer. Televisions come with cable channels.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 063070, 2026-07-31

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Frequently asked questions

What is the cancellation policy at Hotel Citadelle?

Hotel Citadelle offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Citadelle?

Yep, Hotel Citadelle has a free self car park and free extended parking.

Is there a free airport shuttle available at Hotel Citadelle?

No, Hotel Citadelle does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Citadelle?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Citadelle?

No, pets are not allowed.

Hotel Citadelle Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 336 out of 1005 reviews
Rating 8 - Good. 335 out of 1005 reviews
Rating 6 - Okay. 181 out of 1005 reviews
Rating 4 - Poor. 80 out of 1005 reviews
Rating 2 - Terrible. 73 out of 1005 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Lise

Stayed 1 night in Sep 2025

8/10 Good

Lise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Eventhough it s an old building it was nice and the room was renovated with wood floor and it was very clean.the bathroom all new and very clean also.I did enjoy my stay.
Stayed 1 night in Sep 2025

6/10 Okay

Chuck

Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Amelia

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like a moldy old basement. It’s confusing on what you are getting on Expedia with this hotel. We would have paid more for a better room. The only thing we did enjoy was the “drive up to the door” option. Other than that, we will not stay again. Perhaps we will consider trying the “nice” part of the hotel. The staff were nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Marie-Vivienne

Stayed 1 night in Sep 2025

10/10 Excellent

Shannen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and the room was what we expected from what was advertised.
Stayed 1 night in Sep 2025

8/10 Good

Edic

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good for short term stay, price is affordable.
Stayed 1 night in Sep 2025

10/10 Excellent

Leonard

Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good room for a night
Stayed 1 night in Sep 2025

10/10 Excellent

Harmohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl on reception was very nice
Stayed 1 night in Sep 2025

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, inviting, room was clean and easy check in. Safety wise, the wired in smoke detector is non existent. For a hotel it is a 2, for a motel it is a 5
Stayed 1 night in Sep 2025

10/10 Excellent

KALIDAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay, humble staff
Stayed 2 nights in Sep 2025

6/10 Okay

Dominique

Business traveller
Stayed 1 night in Sep 2025

6/10 Okay

Troy, Shaunavon

Stayed 1 night in Aug 2025

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say
Stayed 2 nights in Aug 2025

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Expensive (235 one night), seen much better days, extremely small, no amenities, door to back parking wouldn’t lock security pretty poor, won’t return, look for another spot or you’ll be disappointed.
Stayed 1 night in Aug 2025

6/10 Okay

Jay

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was okayish. Don’t expect much out of it. No question about cleanliness. the property is bit old. The AC was too loud. Sounded like a tractor engine is running in your room all night. Which works on auto mode even though you set on manual mode. Since it was too late and i was tired i didn’t complaint. However, i gave my feedback to a woman at the reception while check-out but she didn’t budge at all. She was like okay. She acted as if she doesn’t care at all.
Stayed 1 night in Aug 2025

8/10 Good

ZAYNAB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice place
Stayed 1 night in Aug 2025

8/10 Good

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities
was a good stay for an overnight. it is a bit out dated but not bad to stay. The AC needs to be updated for sure, room had a bit of musty smell. bed was comfy though
Stayed 1 night in Aug 2025

6/10 Okay

David

Bed was really soft and room could use some TLC. Room was clean but beat up
Stayed 1 night in Aug 2025

4/10 Poor

Karol Lily

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The price of the room booking online is different from what was charged when checking in the hotel. Air conditioning was very noisy, bathroom light was not working properly.
Stayed 1 night in Aug 2025

8/10 Good

guoping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chianne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Aug 2025