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Wyndham Alltra Punta Cana All-Inclusive Resort

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Sirenis Aquagames Water Park

Photo gallery for Wyndham Alltra Punta Cana All-Inclusive Resort

Lobby
2 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Lobby
Club Suite, 2 Bedrooms, Partial Ocean View | Living area
7 bars/lounges, swim-up bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
The current price is AU$387
includes taxes & fees
16 June - 17 June

Explore the area

Map
Playas Uvero Alto, Provincia La Altagracia, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪8 min drive‬
  • Macao Beach
    ‪14 min drive‬
  • Cana Bay Golf Club
    ‪22 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Accessible, Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Accessible, Tropical View)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds (Family, Tropical View)

Junior Suite, Multiple Beds (Family, Tropical View)

Junior Suite, Multiple Beds (Family, Tropical View)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Club Suite, 2 Bedrooms, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Club Suite, 2 Bedrooms, Partial Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LCD TV
  • 84 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 1 King Bed (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Tropical View)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Tropical View)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds (Tropical View | Club)

View from room

Junior Suite, Multiple Beds (Tropical View | Club)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LCD TV
  • 57 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite, Multiple Beds (Club Family, Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds (Club Family, Tropical View)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
  • 54 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed (Tropical View | Club)

Junior Suite, 1 King Bed with Sofa bed (Tropical View | Club)

Junior Suite, 1 King Bed with Sofa bed (Tropical View | Club)

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LCD TV
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed (Tropical View | Pool Walk Out)

Standard Room, 1 King Bed (Tropical View | Pool Walk Out)

Standard Room, 1 King Bed (Tropical View | Pool Walk Out)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed (Tropical View)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds (Tropical View)

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
Free minibar items
LCD TV
Blackout curtains
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Punta Cana

A family-friendly stay in Punta Cana awaits you at Wyndham Alltra Punta Cana All-Inclusive Resort. You'll be 2.7 km (1.7 mi) from Sirenis Aquagames Water Park and 8.9 km (5.5 mi) from Macao Beach. Highlights at this beachfront resort include 7 restaurants, 2 outdoor swimming pools and a free water park. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with reflexology and mani/pedis. The restaurant, COSTA AZUL, serves seafood. With 7 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and lazy river. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4-property class Uvero Alto resort include Cana Bay Golf Club and Punta Blanca Golf Course.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Sirenis Aquagames Water Park - 8 min drive - 3.6 km
  • Macao Beach - 14 min drive - 10.2 km
  • Cana Bay Golf Club - 22 min drive - 17.4 km
  • Punta Blanca Golf Course - 22 min drive - 18.7 km
  • Arena Gorda Beach - 28 min drive - 20.4 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 35 min drive

Restaurants

  • ‪Carnival - ‬9 min walk
  • ‪Spoon - ‬15 min walk
  • ‪Wink - ‬15 min walk
  • ‪Scores Sports Bar - ‬8 min walk
  • ‪Tamarindo - ‬15 min walk

About this property

Wyndham Alltra Punta Cana All-Inclusive Resort

Family fun on the beach, with 2 outdoor pools, near Sirenis Aquagames Water Park
Some rates at Wyndham Alltra Punta Cana All-Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Wyndham Alltra Punta Cana All-Inclusive Resort offers its guests a complimentary water park, 2 outdoor swimming pools, a lazy river, and a waterslide. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

There are 3 meeting rooms available. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Wyndham Alltra Punta Cana All-Inclusive Resort. Free self parking and valet parking are available.

This 4-star Punta Cana resort is smoke free.

  • 620 guestrooms or units
  • 3 levels
  • 9 buildings
  • 7 dining venues
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Wyndham Alltra Punta Cana All-Inclusive Resort offers 620 accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. 42-inch LCD televisions come with premium cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • BELLA
  • BRASAS
  • COSTA AZUL
  • UMI
  • VENTANAS

Things to do

  • 2 outdoor pools
  • Children's pool
  • Evening entertainment
  • Free water park
  • Gym
  • Kayaking
  • Lazy river
  • Paddleboard
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Free water park access
  • Lazy river
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • 3 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Magnifying mirror
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurants a la carte.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams All Inclusive Punta Cana
Dreams Punta Cana
Dreams Punta Cana Resort All Inclusive
Dreams Resort All Inclusive
Dreams Resort Punta Cana All Inclusive
Punta Cana All Inclusive Dreams
Punta Cana Dreams All Inclusive
Punta Cana Dreams All Inclusive Resort
Punta Cana Dreams Resort All Inclusive
Punta Cana Resort Dreams
Dreams Dominican Republic
Dreams Punta Cana Hotel Punta Cana
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Punta Cana Resort Spa All Inclusive
Dreams Punta Cana All Inclusive
Dreams Punta Cana Inclusive

Frequently asked questions

What is the cancellation policy at Wyndham Alltra Punta Cana All-Inclusive Resort?

Wyndham Alltra Punta Cana All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Alltra Punta Cana All-Inclusive Resort?

As of 15 June 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Punta Cana All-Inclusive Resort on 16 June 2025 start from AU$386.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Alltra Punta Cana All-Inclusive Resort?

Yep, Wyndham Alltra Punta Cana All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Wyndham Alltra Punta Cana All-Inclusive Resort?

The closest beach to Wyndham Alltra Punta Cana All-Inclusive Resort is Macao Beach (5.4 km).

Is there a spa on site at Wyndham Alltra Punta Cana All-Inclusive Resort?

There's no onsite spa, but this property does offer services like body wraps, facials and body treatments, as well as sports massages.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have a pool?

Yep, and guests love it! Wyndham Alltra Punta Cana All-Inclusive Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 7:00 PM.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Wyndham Alltra Punta Cana All-Inclusive Resort?

Wyndham Alltra Punta Cana All-Inclusive Resort features 2 outdoor pools, 7 restaurants and 7 bars. All guestrooms come with 24-hour room service and free minibar items.

What makes Wyndham Alltra Punta Cana All-Inclusive Resort a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Wyndham Alltra Punta Cana All-Inclusive Resort.

Is Wyndham Alltra Punta Cana All-Inclusive Resort family-friendly?

You bet! With amenities such as a children's pool and free water park access, as well as free infant beds in the guestrooms, it's no surprise that Wyndham Alltra Punta Cana All-Inclusive Resort is a hit with families.

Does Wyndham Alltra Punta Cana All-Inclusive Resort serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Wyndham Alltra Punta Cana All-Inclusive Resort?

No, Wyndham Alltra Punta Cana All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Wyndham Alltra Punta Cana All-Inclusive Resort?

Yep, Wyndham Alltra Punta Cana All-Inclusive Resort has 7 restaurants.

What time are check-in & check-out at Wyndham Alltra Punta Cana All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Wyndham Alltra Punta Cana All-Inclusive Resort?

No, only service animals are allowed.

Wyndham Alltra Punta Cana All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 388 out of 658 reviews
Rating 8 - Good. 154 out of 658 reviews
Rating 6 - Okay. 61 out of 658 reviews
Rating 4 - Poor. 20 out of 658 reviews
Rating 2 - Terrible. 35 out of 658 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leolisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a quiet get away. Not too many activities set up, but it was a rebrand opening just 2-3 days in.
Stayed 5 nights in Mar 2025

10/10 Excellent

Tara J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at the property. Our room was nice and clean. Staff were friendly and helpful. Beautiful beach and pool area.
Stayed 4 nights in Mar 2025

6/10 Okay

Linda Bernice, Waldorf

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
You didn’t have to make reservations for the restaurants which was very convenient We tried a different restaurant each night. The rooms are very dated and there is no door to the bathroom which offers little privacy . We switched rooms twice. First room was on the second floor snd I have difficulty climbing stairs .The second room was very ragged. Paint splashed on walls and broken cabinets. The third room was satisfactory. During check in I informed them that i was celebrating my birthday. Freddy made note of it, but nothing was done. You had to get up before daybreak to secure a lounge chair as most all were claimed before the sun came up. I would not return here for a visit,
Stayed 4 nights in Mar 2024

2/10 Terrible

Daniel Gervais

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was the first time we booked through Expedia and most likely our last. We booked our trip on the 7th November 2023 after reviews for Jewel Punta Cana. After several weeks with we’re following a Facebook page informing people that the resort was closing on the 15 Jan 2024. This created some anxiety to us as we couldn’t not get any information through Expedia and the status of our trip. After several communication attempts through Expedia and Jewel Punta Cana and over $40.00 of phone call did we get information about our trip. It wasn’t before the 12th February did we get a new confirmation number as we were bumped from Jewel Punta Cana to Sunscape Coco Punta Cana and don’t believe we got the same type of quality resort for the price we paid Upon check-in at Sunscape Coco Punta Cana i noticed that the sign-in paperwork stated Jewel Palm Beach and not Sunscape Coco Punta Cana. When asking questions to the reception counter Angela she was rude and unprofessional in our concerns only to speak Spanish to her co-worker. Once we arrived at our room there were no lights at the end of the hallway for room 5302. This created even more anxiety. The Room had a musty smell as we entered the room. Overall the room was ok although cleanliness of shower area was unacceptable. We therefore Requested to change rooms and be upgraded to Sunclub. Requested to see the other room prior to moving and noticed the air conditioning was not working and room was at 25 Celsius, additional comments
Stayed 10 nights in Feb 2024

8/10 Good

maria

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great beach
Stayed 5 nights in Dec 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
I cannot review this resort as it was sold prior to our trip and we got bumped to the Sunscape Punta Cana which should not even be opened. Go see my and many other nightmare reviews over on Trip Advisor since I can't review it on Expedia. And as far as Expedia being a help when your resort gets sold, good luck with that, they were ZERO help until 5 days prior to our trip when they wanted to move us....AFTER I had called them NUMEROUS times for the 2 months prior to get NO help! Will NEVER EVER use Expedia again!!!
Stayed 8 nights in Feb 2024

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked Jewel, Punta, Cana, and they closed and moved us to Sunscape, Coco and place the other half of our group at Jewel Palm Beach. Two days after we arrived Sunscape Coco closed their main buffet and swimming pool.
Stayed 7 nights in Feb 2024

2/10 Terrible

Edna R, Onalaska

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was sold/closed two weeks before our stay. They moved us from a 5star to a 3.5 (at best) Sunscapes Coco. took 2.5 hrs for check in (we were 3rd in line) Didnt have hot water 4 of the 5 days, no towels for 2 days, no working phone in room, refrig froze/broke everything and made a huge mess, burnt out light bulbs. Food was subpar at best and the drinks were a watery mess. Have been using Expedia for years and this was a disaster with no help from them. Dirty beach area and furniture was in sad need of repair/replacement. Worst beach vaca I have ever been on. This is a travel group of 4 that books twice a yr.
Stayed 6 nights in Jan 2024

2/10 Terrible

Freddy

Stayed 3 nights in Jan 2024

2/10 Terrible

Léanne

Disliked: Cleanliness, staff & service, property conditions & facilities
No clear communication from the start. Upgrade not honored. Given the runaround; one moment saying they will facilitate a transfer to another resort, another moment dismissing any conversation and tossing our request. Top this up with a broken jacuzzi tub, no hot water. Never coming back and will discourage anyone from reserving here if I can.
Stayed 3 nights in Jan 2024

2/10 Terrible

Patrick

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This review is for Sunscape Coco. We booked Jewel, got bumped to Sunscape by text 4 days prior to arrival. I don't have knowledge of Jewel, other than they close for renovations. was told move was comparable. (would offer not comparable and/or over rated. definitely paid more than what this place was worth) When Arrived Sunscape had no record. took 3 hours to sort out, along with international expensive call to my booking agent. (as internet was not working. so lte call on my dime). 1st night had to change room due to infestation. many elevators not working, Facility (while it stated fully renovated, was 1/2 under construction/ portions unsafe) Poor food quality, not temp controlled properly. Water in rooms was at times not working, even no hot water one day. Custodial service/ room cleaning hit and miss/cleaning not good, and/or no towels left in room. One day, 4 contacts to concierge to get room towels. At restaurant, waited over hour for food only to learn the kitchen lost our order/ had to eat buffet. AC not working at times, rooms hot, ours 79F, had to change rooms again / mattresses very firm/hard. bars were running out of better drink options. While I would offer most of staff very courteous, and even the manager listen, little changed. Brights spots were the Wedding Service by Arisquelmy, Excellent, and the Best concierge, Gladys. If it weren't for these two, this trip would have been worthless. Was still di, but these two made it better/ bearable.
Stayed 10 nights in Jan 2024

2/10 Terrible

Paul J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not informed that this resort was closing down for repair. After arrived to the hotel we were transfered to a different one. No very happy about that. The room at the hotel was not wat we purchased.
Stayed 5 nights in Jan 2024

2/10 Terrible

Phayvanh

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

2/10 Terrible

Nakita

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were notified very rudely upon arrival that our reservation had been canceled with no explanation. After going back and forth they told us that Expedia canceled us. When I contacted Expedia I was told that the reservation was active. Then the Jewel employees told us that they were closing and called for a taxi to take us to another location. I fell like my money was taken from me I didn’t receive a refund or anything and didn’t get to stay where I paid to be at. The resort we stayed at doesn’t compare to the one I paid for. My experience was not a good one. I was mortified from the beginning when I was told my reservation was canceled. Very disappointed my first experience going out of the states and this happened.
Stayed 3 nights in Jan 2024

6/10 Okay

Kevin

Stayed 7 nights in Jan 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness
Disliked: Amenities
This property is being shut down and renovated. We were there the last few days they were open before renovations. Although it was still very busy, they started discontinuing services. Limited restaurants open at night. Pool bar closed easily. Italian restaurant took us 3 hours to dine. The saving grace of the resort was the great pool (although in need of repair) and the beach. Which was why we came to Punta Cana. The rooms had only one of two plug ins so we couldn’t charge all our devices at night. We did the spa but unfortunately there was drilling and jack hammering next door.
Stayed 7 nights in Jan 2024

8/10 Good

Daniel Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Great grounds and pool. Lots of amenities and activities.
Stayed 3 nights in Jan 2024

10/10 Excellent

okan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With one word “ Excellent “
Stayed 5 nights in Jan 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time with the wonderful staff!
Stayed 5 nights in Jan 2024

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds, pool, staff, shows and activities fantastic! Food on par with other all-inclusives. Rooms definitely in need of updating. Wi-Fi and phone in room did not work. I understand they're closing soon to do some of this work.
Stayed 5 nights in Dec 2023

10/10 Excellent

HASAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good palace
Stayed 7 nights in Dec 2023

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WoW! We had the BEST stay at Jewel Punta Cana! Each day started at the beach- so nice! Water was great. Beach/water shoes were not needed. We got our chairs early, often before 9. They fill up fast! I loved doing yoga each morning on the beach- AMAZING! We went up to the pool for lunch. Carlos usually did the grill next to the pool- he was AMAZING! BEST cheeseburgers! We did go back to the pizzeria once for lunch- a total mistake! Poor organization. Our room was "swim out," meaning we had ~10 feet from our patio to the pool. We had 2 lounge chairs that we laid on right by the water after lunch- PERFECT! It was right outside our room, not too far from the poolside bar, and a server came over to us a couple of days. The Italian restaurant was by far the BEST. The food was EXCELLENT, and Juan Francisco & staff were AMAZING! The grill also was very good, but lacked the attention to detail of Juan Francisco. The Asian restaurant was also very good. The buffet for breakfast was good too. We learned to ask to sit outside, which was nice, and Josselina was wonderful. The best bar was by far the lobby bar- AMAZING bartenders & Expresso martinis. I used the gym every morning- 3 working treadmills, 2 ellipticals, couple of stationary bikes plus weight machines. LOVED the Dominican painting activity & paddle board yoga in the pool. The spa was AMAZING- Ramona was excellent. I highly recommend hydrotherapy, too. NYE was incredible on the beach!!! So much fun! Fireworks too!
Stayed 6 nights in Dec 2023

6/10 Okay

eddy

Travelled with family
Liked: Staff & service, property conditions & facilities
my aunt, left her ny driver license in the safety, they put it in lost and found. when we contact them they said for to send somebody to pick it up or pay a ups shipping. ( lost license)
Stayed 3 nights in Dec 2023