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The Westin Resort & Spa Puerto Vallarta

4.0 star property
Resort with private beach and full-service spa

Choose dates to view prices

Photo gallery for The Westin Resort & Spa Puerto Vallarta

2 outdoor pools, pool umbrellas
Front of property
Minibar, in-room safe, desk, laptop workspace
2 restaurants, international cuisine
Check-in/check-out kiosk
Reviews
8.8

Excellent

Popular amenities

  • Hot tub
  • Pet-friendly
  • Spa
  • Pool
  • On private beach
  • Breakfast availableBreakfast availableBreakfast available

Check out the area

Map
Paseo De La Marina Sur 205, Puerto Vallarta, 48354
  • Popular LocationInternational Convention Center15 min walk
  • Popular LocationCruise Ship Terminal5 min drive
  • Popular LocationMalecon8 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)10 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Partial Ocean View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
Separate bath and shower
  • 54 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Partial Ocean View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
Separate bath and shower
  • 54 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
Separate bath and shower
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
Separate bath and shower
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
Separate bath and shower
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
Separate bath and shower
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Pool View

Suite, 2 Bedrooms, Pool View

Suite, 2 Bedrooms, Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 102 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Pool View

Family Studio, 1 King Bed with Sofa bed, Pool View

Family Studio, 1 King Bed with Sofa bed, Pool View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View

Beach/ocean view

Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Ocean View

Beach/ocean view

Suite, 1 Bedroom, Ocean View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 68 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Panoramic Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Beach/ocean view

Panoramic Suite, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Ocean View

Beach/ocean view

Junior Suite, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Non Smoking, Ocean View

Beach/ocean view

Junior Suite, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Ceiling fan
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Beach/ocean view

Presidential Suite, 1 King Bed with Sofa bed, Ocean View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 270 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Marriott Puerto Vallarta Resort & Spa
Pool
Hot tub
All-inclusive
Spa
4.4 out of 5, Excellent, (1002)
The price is AU$373
for 1 night
includes taxes & fees
30 May - 31 May
Marriott Puerto Vallarta Resort & Spa

About the area

Puerto Vallarta

A family-friendly stay in Puerto Vallarta awaits you at The Westin Resort & Spa Puerto Vallarta. Within just a 10-minute stroll, you'll find Marina Vallarta Golf Club and El Faro Lighthouse. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, facials and aromatherapy. The restaurant, El Palmar, serves international cuisine. La Cascada Lobby Lounge is the resort's own lobby lounge. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site gym and kids' club. 16899 square feet (1570 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a hot tub. Buffet breakfast is available daily between 7 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this Marina Vallarta resort include Cruise Ship Terminal and Malecon.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Marina Vallarta Golf Club - 10 min walk
  • International Convention Center - 15 min walk
  • Puerto Mágico - 4 min drive
  • Cruise Ship Terminal - 5 min drive
  • Malecon - 8 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 10 min drive

Restaurants

  • La Terrazza Di Roma - 9 min walk
  • El Faro Bar - 11 min walk
  • Fajita Banana - 10 min walk
  • Los Mariachiles - 4 min walk
  • Chappy's Sports Bar - 9 min walk

About this property

The Westin Resort & Spa Puerto Vallarta

Resort with private beach and full-service spa
Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. At The Westin Resort & Spa Puerto Vallarta, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Beaux Arts resort also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available.

This Puerto Vallarta resort is smoke free.

  • 280 guestrooms or units
  • 14 levels
  • 3 buildings
  • 2 dining venues
  • Conference rooms
  • 16899 sq ft of conference space
  • 1570 sq. m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
The Westin Resort & Spa Puerto Vallarta offers 280 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, spring water baths, dressing gowns and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:30 AM for a fee: USD 21 for adults and USD 11 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arrecifes
  • El Palmar
  • La Cascada Lobby Lounge

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Spa tub
  • Volleyball
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,899 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (213 centimetre wide door)
  • Pool hoist on site
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 14 floors
  • 3 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from 9 September 2023 to 30 September 2024 (completion date subject to change). The following areas are affected:
  • Hallway
  • Selected guestrooms
  • Hot tub

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.7 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.20 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 21 for adults and from USD 11 for children
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Puerto Vallarta Westin Resort
Westin Puerto Vallarta
Westin Resort Puerto Vallarta
The Westin Resort Spa Puerto Vallarta
The Westin & Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort
The Westin Resort & Spa Puerto Vallarta Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort Puerto Vallarta

Frequently asked questions

What is the cancellation policy at The Westin Resort & Spa Puerto Vallarta?

The Westin Resort & Spa Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Resort & Spa Puerto Vallarta?

As of 16 May 2024, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa Puerto Vallarta on 29 May 2024 start from AU$252.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Resort & Spa Puerto Vallarta?

Yep, The Westin Resort & Spa Puerto Vallarta has a free self car park.

Are there any beaches close to The Westin Resort & Spa Puerto Vallarta?

The closest beach to The Westin Resort & Spa Puerto Vallarta is Nuevo Vallarta Beach (6.1 km).

Is there a spa on site at The Westin Resort & Spa Puerto Vallarta?

Yep, there is an onsite spa at The Westin Resort & Spa Puerto Vallarta. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps and facials, as well as deep-tissue massages.

Does The Westin Resort & Spa Puerto Vallarta have a pool?

Yep, and guests recommend it! The Westin Resort & Spa Puerto Vallarta has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Westin Resort & Spa Puerto Vallarta?

The Westin Resort & Spa Puerto Vallarta features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with spring water tubs and 24-hour room service.

What makes The Westin Resort & Spa Puerto Vallarta a romantic place to stay?

1 hot tub and a private beach, as well as spring water baths and private balconies in the guestrooms, help set the scene for a romantic weekend at The Westin Resort & Spa Puerto Vallarta.

Is The Westin Resort & Spa Puerto Vallarta family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Westin Resort & Spa Puerto Vallarta is a hit with families.

Are there hot tubs in the rooms at The Westin Resort & Spa Puerto Vallarta?

No, but there are spring water baths in the guestrooms.

Does The Westin Resort & Spa Puerto Vallarta serve breakfast?

Yeah, buffet brekkie is on offer daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at The Westin Resort & Spa Puerto Vallarta?

No, The Westin Resort & Spa Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Resort & Spa Puerto Vallarta?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Resort & Spa Puerto Vallarta?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Westin Resort & Spa Puerto Vallarta?

Dogs are welcome at The Westin Resort & Spa Puerto Vallarta, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 15 kg per pet.

Is there a golf course on site at The Westin Resort & Spa Puerto Vallarta?

There isn't one on site, but Marina Vallarta Golf Club is a short 10-minute walk away.

The Westin Resort & Spa Puerto Vallarta Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 84 out of 1003 reviews" "
Rating 4 - Poor. 51 out of 1003 reviews" "
Rating 2 - Terrible. 28 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Veda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful
Stayed 4 nights in Feb 2024

6/10 Okay

Arturo

Liked: Cleanliness, staff & service
Tuve que esperar más de 30 minutos para que me asignaran habitación. Ya en la misma, la mesa con amenidades del bar tenía latas y paquetes abiertos. Tuve que reportar a la recepción. Finalmente, al momento de la ducha, los dispensadores de jabón estaban vacíos. Nuevamente tuve que solicitar al camaristo que los llenara. El área de Playa no cuenta con las suficientes sombrillas por lo que es prácticamente imposible permanecer ahí y el servicio de bar prácticamente inexistente en esta zona
Stayed 5 nights in Feb 2024

10/10 Excellent

Juan Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is doing some maintenance but great location and wonderful stay!
Stayed 3 nights in Feb 2024

6/10 Okay

Lawrence Victor, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool and Fitness center were great. Hotel is noisy because they allow late parties at the pool area. The whole hotel needs a serious renovation. All very tired.
Stayed 5 nights in Jan 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room with ocean view was great. The staff were friendly and quick to respond to our requests. Loved the pool area and beach hut. I would highly recommend this Westin
Stayed 11 nights in Jan 2024

8/10 Good

Sultanali

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location, pool and staff were great. Unfortunately, as the reception area was being redecorated, the makeshift check-in area was a bit chaotic. However, upon our departure, the usual reception area was back. We have stayed at this hotel over the NYE for the last two years and hope to return back for the next Xmas/NYE
Stayed 13 nights in Dec 2023

2/10 Terrible

Eva

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful!
Stayed 8 nights in Jan 2024

8/10 Good

John

Travelled with partner
Disliked: Amenities
This is our Second stay here and we can notice the difference because of the construction and changes being made. I’m sure it will return to the glory it was. I think just extra signage about temporary changes go a long way. Pros: We were lucky to get a renovated room. You have improved the bathroom lighting tremendously! Thank you! The glass is very nice and we do appreciate the safe in the room. Room #506 housekeeping was excellent. The breakfast buffet has sustained its excellence. Juan is so friendly and accommodating. The pool area is still lovely and the beach hut is excellent. Pool waiter Carlos is attentive and friendly. Cons: Within 15 min of us checking into our room, another couple walked in on me !!!! They clearly had keys to the room. I was shocked as well as frightened- as were they. We immediately had our room rekeyed and the front desk apologized but could not explain how that happened. I’ve worked in the hotel industry my whole career and double booking a room is a cardinal sin! An apology from a manager would have gone a long way. I understand the hotel is in transition mode but the cleanliness of the floors and windows and outside of the resort looked really bad. The waterfall in front was not operating our entire stay, yet no one was working on it either. All the shops were closed and being used for storage. Can a mini shop be opened in another location just to get by for toiletries and snacks?
Stayed 7 nights in Jan 2024