The Westin Resort & Spa Puerto Vallarta

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for The Westin Resort & Spa Puerto Vallarta

2 outdoor pools, pool umbrellas
Property video
2 restaurants, international cuisine
Minibar, in-room safe, desk, laptop workspace
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$305
includes taxes & fees
11 Mar - 12 Mar

Explore the area

View map
Paseo De La Marina Sur 205, Puerto Vallarta, 48354
  • Place, El Faro Lighthouse
    ‪9 min walk‬
  • Place, Vallarta Casino
    ‪10 min walk‬
  • Place, Cruise Ship Terminal
    ‪4 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪4 min drive‬

Room options

Two Double Room with Ocean View

  • Sleeps 4

King Room With Ocean View

  • Sleeps 2

Junior Suite, 2 Double, Partial ocean view

8.6 out of 10
Excellent
(38 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Partial sea view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King, Sofa bed, Partial ocean view

9.0 out of 10
Wonderful
(44 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Partial sea view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 2 Double, Ocean view

8.6 out of 10
Excellent
(23 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King, Sofa bed, Ocean view

8.0 out of 10
Very good
(32 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 2 Double, Ocean view, High floor

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King, Sofa bed, Ocean view, High floor

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Sky Pool, Junior Suite, 2 Double, Ocean view, High floor

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Sky Pool, Junior Suite, 1 King, Sofa bed, Ocean view

7.2 out of 10
Good
(7 reviews)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Heavenly Pool Panoramic, Suite, 1 King, Sofa bed, Ocean view

Highlights

Balcony or patio
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Heavenly Penthouse, 1 Bedroom Bi-level Suite, 1 King

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • Ocean view
  • 68 sq m
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 1 King, Ocean view, High floor

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private rooftop hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • Ocean view
  • 270 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior King Suite with Ocean View

  • Sleeps 2

Presidential King Suite with Ocean View

  • Sleeps 4

King Room with Partial Ocean View

  • Sleeps 2

Two Double Room with Partial Ocean View

  • Sleeps 4

Heavenly Panoramic, Suite, 1 King, Sofa bed, Ocean view

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
  • Ocean view
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Wholesome Family, Studio, 1 King, Sofa bed, Pool view

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Wholesome Family, 2 Bedroom Suite, Pool view, Laundry Room

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
  • 102 sq m
  • Sleeps 6
  • 2 Double Beds

Heavenly One Bedroom Suite with Pool View

  • Sleeps 4

Signature Level Heavenly, Suite, 1 King, Ocean view

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Signature Level, Junior Suite, 2 Double, Ocean view

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Ceiling fan
Blackout curtains
Bathrobes
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Signature Level, Junior Suite, 1 King, Sofa bed, Ocean view

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Swim Up Pool-Adults Only, Junior Suite, 2 Double

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
Separate bath and shower
  • Sleeps 4
  • 2 Double Beds

Swim Up Pool-Adults Only, Junior Suite, 1 King, Sofa bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Ceiling fan
Bathrobes
Separate bath and shower
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

High Floor King Room with Ocean View

  • Sleeps 4

High Floor King Room With Ocean View And Whirlpool

  • Sleeps 2

High Floor Two Double Room with Ocean View

  • Sleeps 4

High Floor Two Double Room with Ocean View and Whirlpool

  • Sleeps 4

Heavenly, 2 Bedroom Suite, Pool View

  • Sleeps 6

Ambassador, 1 Bedroom Bi-Level Suite, 1 King, Sofa Bed

  • Sleeps 4

Wellness, Suite, 1 King, Sofa Bed, Ocean View, High Floor

  • Sleeps 4

Swim Up Pool-Junior Suite, 1 King, Sofabed

  • Sleeps 2

Swim Up Pool-Junior Suite, 2 Double

  • Sleeps 4

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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at The Westin Resort & Spa Puerto Vallarta. Within just a 15-minute stroll, you'll find Marina Vallarta Golf Club and El Faro Lighthouse. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools and a private beach. .The restaurant, El Palmar, serves international cuisine. La Cascada Lobby Lounge is the resort's own lobby lounge. Enjoy the gym, kids' club, outdoor tennis court and Hot tub. 16899 square feet (1570 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Each morning buffet breakfast is served between 7 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 5-property class Marina Vallarta resort include Cruise Ship Terminal and Malecon.

What's nearby

  • El Faro Lighthouse - 9 min walk - 0.8 km
  • Vallarta Casino - 10 min walk - 0.9 km
  • Marina Vallarta Golf Club - 12 min walk - 1.1 km
  • Cruise Ship Terminal - 4 min drive - 2.7 km
  • Hotel Zone Beach - 4 min drive - 2.7 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 11 min drive

Restaurants

  • ‪Fajita Banana - ‬10 min walk
  • ‪La Terrazza Di Roma - ‬9 min walk
  • ‪Mesón Ibérico - ‬11 min walk
  • ‪El Faro Bar - ‬11 min walk
  • ‪Chappy's Sports Bar - ‬9 min walk

About this property

The Westin Resort & Spa Puerto Vallarta

Luxury resort on the beach, with 2 outdoor pools
Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Bring your whole family to The Westin Resort & Spa Puerto Vallarta for summer fun including 2 outdoor swimming pools, a children's pool and outdoor tennis courts.

There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Beaux Arts resort also offers a hot tub, a sauna and a fitness centre. Free self parking is available.

This 5-star Puerto Vallarta resort is smoke free.

  • 280 guestrooms or units
  • 14 levels
  • 3 buildings
  • 2 dining venues
  • Conference rooms
  • 16899 sq ft of conference space
  • 1570 sq. m of conference space
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
The Westin Resort & Spa Puerto Vallarta offers 280 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, spring water baths, bathrobes and complimentary toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:30 AM for a fee: USD 21 for adults and USD 11 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arrecifes
  • El Palmar
  • La Cascada Lobby Lounge

Things to do

  • 2 outdoor pools
  • Basketball
  • Boat tours
  • Children's club
  • Children's pool
  • Free bicycle rentals
  • Golf driving range
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Playground
  • Sauna
  • Scuba diving
  • Surf lessons
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,899 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (213 centimetre wide door)
  • Pool hoist on site
  • Raised toilet seat
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 14 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Spring water bathtub
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 15 2025 to April 30 2026 (dates subject to change):
  • One of the dining venues
The property will be renovating from 20 November 2025 to 28 February 2026 (completion date subject to change). The following areas are affected:
  • Spa
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • In-room bottled water
  • Newspaper
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 21 for adults and from USD 11 for children
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Puerto Vallarta Westin Resort
Westin Puerto Vallarta
Westin Resort Puerto Vallarta
The Westin Resort Spa Puerto Vallarta
The Westin & Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort
The Westin Resort & Spa Puerto Vallarta Puerto Vallarta
The Westin Resort & Spa Puerto Vallarta Resort Puerto Vallarta

Frequently asked questions

What is the cancellation policy at The Westin Resort & Spa Puerto Vallarta?

The Westin Resort & Spa Puerto Vallarta offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Resort & Spa Puerto Vallarta?

As of 9 Feb 2026, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa Puerto Vallarta on 11 Mar 2026 start from AU$276.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Resort & Spa Puerto Vallarta?

Yep, The Westin Resort & Spa Puerto Vallarta has a free self car park.

Are there any beaches close to The Westin Resort & Spa Puerto Vallarta?

The closest beach to The Westin Resort & Spa Puerto Vallarta is Nuevo Vallarta Beach (6.1 km).

Does The Westin Resort & Spa Puerto Vallarta have a pool?

The Westin Resort & Spa Puerto Vallarta has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at The Westin Resort & Spa Puerto Vallarta?

The Westin Resort & Spa Puerto Vallarta features a private beach, 2 outdoor pools and 1 hot tub. All guestrooms come with spring water tubs and 24-hour room service.

What makes The Westin Resort & Spa Puerto Vallarta a romantic place to stay?

1 hot tub and a private beach, as well as spring water baths and private balconies in the guestrooms, help set the scene for a romantic weekend at The Westin Resort & Spa Puerto Vallarta.

Is The Westin Resort & Spa Puerto Vallarta family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that The Westin Resort & Spa Puerto Vallarta is a hit with families.

Are there hot tubs in the rooms at The Westin Resort & Spa Puerto Vallarta?

No, but there are spring water baths in the guestrooms.

Does The Westin Resort & Spa Puerto Vallarta serve breakfast?

Yeah, buffet brekkie is on offer daily between 7 AM and 11:30 AM.

Is there a free airport shuttle available at The Westin Resort & Spa Puerto Vallarta?

No, The Westin Resort & Spa Puerto Vallarta does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Resort & Spa Puerto Vallarta?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? One of the dining venues will be unavailable from October 15 2025 to April 30 2026 (dates subject to change).

What time are check-in & check-out at The Westin Resort & Spa Puerto Vallarta?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Westin Resort & Spa Puerto Vallarta?

Dogs are welcome at The Westin Resort & Spa Puerto Vallarta, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 15 kg per pet.

Is there a golf course on site at The Westin Resort & Spa Puerto Vallarta?

There isn't one on site, but Marina Vallarta Golf Club is a short 10-minute walk away.

The Westin Resort & Spa Puerto Vallarta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1004 reviews
Rating 8 - Good. 227 out of 1004 reviews
Rating 6 - Okay. 100 out of 1004 reviews
Rating 4 - Poor. 64 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Farisha

Stayed 8 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness
Clean room great service
Stayed 4 nights in Oct 2025

10/10 Excellent

meri, San Jose

Travelled with family
Liked: Cleanliness, amenities
great staff at pool. - Angel Cibrian treated us with care and professionalism anticipating our needs. Lifeguards were vigilant and gracious
Stayed 4 nights in Oct 2025

4/10 Poor

Ruben Emmanuel

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are old and staff is not friendly, also restaurant prices within the hotel are really expensive, my room was dirty and mossy
Stayed 3 nights in Oct 2025

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice champagne welcome drink. Beautiful property. Lovely ocean view from the room. Comfy beds and pillows. Great housekeeping. Nice and mild signature hotel scent. Friendly staff. Would have liked more varied breakfast, lunch and dinner options. The chaise lounges on the beach were very dirty and worn. The chaise lounges around the pool were not much better. It was unclear how to get an umbrella and lounge chair to relax on the beach. Perhaps several should have been set up early in the day. We had to get our own chaise lounges and there were no umbrellas around.
Stayed 4 nights in Oct 2025

8/10 Good

Jesus

Liked: Staff & service
Stayed 4 nights in Oct 2025

10/10 Excellent

Everado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was just beautiful the whole open air concept was amazing. Staff was superb.
Stayed 3 nights in Oct 2025

4/10 Poor

emilia

Travelled with family and small children
Liked: Staff & service, amenities
Very noisy, construction wakes you up very early and it’s nonstop till late afternoon. There’s no relaxing in this hotel! Rooms need more attention on cleaning and upkeep
Stayed 3 nights in Sep 2025

10/10 Excellent

David, Sg Buloh

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Legitimate 5 star hotel. Staff were very good. Meals so so but timely. The Marina district is good if you are a walker or runner. Easy, clean and feels safe.
Stayed 5 nights in Sep 2025

6/10 Okay

HEE HYOUNG

Stayed 5 nights in Sep 2025

4/10 Poor

Manuel

Disliked: Property conditions & facilities
They moved me out of the hotel for 1 day to due to rooms being fixed
Stayed 6 nights in Sep 2025

10/10 Excellent

JOSE YADIR, SAN YSIDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean Hotel, very friendly staff and the foot quality. It was Very Good definitely I will come back. The pools was amazing clean even this is old property. The Maintenance done to the property. Make it feel like it’s a New property. Definitely Enjoy My Stay There.
Stayed 4 nights in Sep 2025

10/10 Excellent

AILIN

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel! The last night of my stay was filled with loud young adults running around the hotel though and had to get staff involved to quiet them down but they did. The staff were all sooo nice and helpful!
Stayed 4 nights in Apr 2025

10/10 Excellent

Teodros

Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
My family and I stayed at the Westin for 6 nights at the begging of August. Our stay was amazing. From the moment we checked in to the moment we checked out, the staff was nothing short of amazing. They exceeded our expectations. The resort itself is in need of some TLC. They are in the middle of renovations which explains a lot. However, the rooms were clean and comfortable during our stay. The food at the breakfast buffet was amazing!!! Some of the best food we’ve had at a resort. Our compliments to the chef! The location is great. Walking distance to the marina and an OXXO. We would definitely come back!
Stayed 5 nights in Aug 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! First, its close to the airport, and there is a marina across the street which has several different food options and money exchange services. Close to most touristy places. The service was truly the best ive ever had in Mexico! The hotel was very nice and clean! I recommend 100% the staff was amazing! Very friendly!
Stayed 7 nights in May 2025

6/10 Okay

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hot Pools and Mosquitos

Could be a great property but the pools were hot and the common areas had lots of mosquitoes.
Stayed 3 nights in Jul 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Leslie Nicoln Jimenez

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The Westin resort is super beautiful, the staff is extremely friendly and helpful. The restaurants inside are super yummy. However it is not worth the money you pay. They don’t include free breakfast or dinner which is the minimum that a resort should offer. The housekeeper did not clean our room or replace the items needed. We had to request something as simple as toilet paper. There’s no AC in the lobby or hallways only in the bedroom. I would have to think twice about coming back to this resort. It’s also pretty far from the city.
Stayed 7 nights in Aug 2025

10/10 Excellent

Gayle Burnett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is always top notch!!
Stayed 3 nights in Aug 2025

8/10 Good

Shada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The service was excellent and staff was so helpful and kind, but the property is in desperate need of an update. I understand that work is being done to make that happen, but it’s years before it gets to what it’s claimed to be on the website. Nonetheless, we had a great time. Just don’t expect to show up at a 5 star hotel, because it is not that. And DO NOT forget to bring your mosquito repellent, unless you want to be eaten alive.
Stayed 6 nights in Jul 2025

10/10 Excellent

Eddie

Stayed 2 nights in Aug 2025

6/10 Okay

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Place is Paradise in Mexico. Beautiful Hotel. Staff was great and felt modern and well built. My only problem, the place was under construction and the constant noise was a deal breaker. Even on Sunday the jack hammer and pounding of hammers ruined our entire stay. Far from all the night life. By May of 2026 it will be an all inclusive hotel.
Stayed 4 nights in Aug 2025

8/10 Good

Anthony

Stayed 4 nights in Jul 2025