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Aparthotel

Refugio del Mar

3.5 star property
Bayside aparthotel with 3 outdoor pools and rooftop terrace

Photo gallery for Refugio del Mar

3 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Apartment | Living area
Apartment | Outdoor dining
Apartment | Interior
Apartment | Private kitchen

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • Laundry

Explore the area

View map
Benito Juárez #51, Esq Francisco I Madero, Col. Dorada, Bucerías, NAY, 63732
  • Playa Bucerías
    ‪5 min walk‬
  • El Tigre Golf at Paradise Village
    ‪12 min walk‬
  • Nuevo Vallarta Beach
    ‪7 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪21 min drive‬

Room options

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Kitchen
Fridge
Flat-screen TV
Washer/dryer
Clothes dryer
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Kitchen
Fridge
Flat-screen TV
Washer/dryer
Clothes dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
Washer/dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 191 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Sofa Beds

View all photos for Suite

Suite

Suite

Highlights

Separate dining area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Flat-screen TV
Washer/dryer
Clothes dryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Flat-screen TV
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 12 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
Clothes dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
Washer/dryer
Clothes dryer
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Separate dining area
Private pool
Air conditioning
Free cots/infant beds
Kitchen
Flat-screen TV
Washer/dryer
Renovated in 2020
  • Sleeps 2
  • 1 King Bed

About the area

Bucerías

At Refugio del Mar you'll be within just a 10-minute stroll of Bay of Banderas and Playa Bucerías. Highlights at this aparthotel include 3 outdoor swimming pools, and in-room kitchens and free WiFi. .You can enjoy a flat-screen TV with satellite channels, and each apartment features a dining area, a coffee/tea maker and a ceiling fan. In-room dining is convenient with amenities like a kitchen and room service. Nice touches to enhance your stay include free toiletries and premium bedding. A microwave, a safe and a hairdryer are also available. Change of towels is available on request .The aparthotel's restaurant is a nice spot to grab a bite. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Cooked-to-order breakfast is available daily between 8:30 AM and noon. There's also limited parking, along with the convenience of airport pick-up service. .Places within a 15-minute drive of this 3.5-property class Zona Dorada aparthotel include Flamingos Golf Club and Nayar Vidanta Golf.
View more Aparthotels in BuceríasOpens in a new window

What's nearby

  • Art Walk Bucerias - 2 min walk - 0.2 km
  • Playa Bucerías - 5 min walk - 0.5 km
  • El Tigre Golf at Paradise Village - 12 min walk - 1.1 km
  • Nuevo Vallarta Beach - 7 min drive - 5.4 km
  • Nayar Vidanta Golf - 14 min drive - 11.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 22 min drive

Restaurants

  • ‪Bistro Cobojo - ‬4 min walk
  • ‪Cervecería Buclas - ‬10 min walk
  • ‪Meet Meat - ‬2 min walk
  • ‪Karen's Place - ‬2 min walk
  • ‪Encore - ‬4 min walk

About this property

Refugio del Mar

Bayside aparthotel with 3 outdoor pools and rooftop terrace
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. Refugio del Mar offers its guests 3 outdoor swimming pools. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A rooftop terrace, barbecue grills, and multilingual staff are also featured at Refugio del Mar. The aparthotel can provide concierge services and wedding services. A complete renovation of Refugio del Mar was completed in September 2020.

Smoking is allowed in designated areas at this 3.5-star Bucerías aparthotel.

  • 21 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2016
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Refugio del Mar offers 21 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchens with microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Bucerías aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 55-inch flat-screen televisions come with premium satellite channels. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

3 outdoor pools

Los Picos Hotel & Suites Bucerias

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 148 reviews
The price is AU$143
includes taxes & fees
22 Sept - 23 Sept
Los Picos Hotel & Suites Bucerias

Property amenities

Beach

  • Sandy beach nearby
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • 3 outdoor pools
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 10 metres
  • Street parking available
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Car not required
  • Limited on-site parking

Family friendly

  • Highchair

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave

Dining

  • Daily cooked-to-order breakfast available 8:30 AM to noon for a fee: USD 9 for adults and USD 4 for children
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Limited room service

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Books

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area
  • Rooftop terrace

Laundry

  • Laundry facilities

Work spaces

  • Coworking space

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas (fines apply)

Services and conveniences

  • Change of towels on request
  • Concierge services
  • Electrical adapters
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In a village
  • In an entertainment district
  • Near a health/beauty spa
  • Near a hospital
  • Near the sea
  • On the bay

Things to do

  • Bicycle parking
  • Bicycle storage
  • Casino nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Swimming nearby
  • Whale watching nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 21 units
  • 3 buildings
  • 3 floors
  • Bicycle parking
  • Bicycle storage
  • Built in 2016
  • Garden
  • Renovated - September 2020
  • Towels (changed on request)
  • Traditional architecture

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 9 for adults and from USD 4 for children
  • Airport shuttle fee: USD 65 per vehicle (maximum occupancy 6)
  • Airport shuttle fee per child: USD 65 (up to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Refugio Mar Aparthotel Bucerias
Refugio Mar Aparthotel
Refugio Mar Bucerias
Refugio Mar
Refugio del Mar Bucerías
Refugio del Mar Aparthotel
Refugio del Mar Aparthotel Bucerías

Frequently asked questions

Is parking available at Refugio del Mar?

Onsite parking is limited.

Are there any beaches close to Refugio del Mar?

Yep, Refugio del Mar is a short 6-minute walk from Playa Bucerías. Fun beach activities include swimming.

Does Refugio del Mar have a pool?

Refugio del Mar has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Refugio del Mar?

This property features 3 outdoor pools, as well as premium bedding and a dining area.

What makes Refugio del Mar a romantic place to stay?

Couples dining, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Refugio del Mar.

Is Refugio del Mar family-friendly?

You bet! With amenities such as 3 outdoor pools and laundry facilities, as well as highchairs in the guestrooms, it's no surprise that Refugio del Mar is a hit with families.

Does Refugio del Mar serve breakfast?

Yeah, cooked-to-order brekkie is on offer daily between 8:30 AM and noon.

Is there a free airport shuttle available at Refugio del Mar?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Refugio del Mar?

Yep, you can grab a meal at Refugio del Mar's onsite restaurant.

What time are check-in & check-out at Refugio del Mar?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Refugio del Mar?

No, only service animals are allowed.

Is there a golf course on site at Refugio del Mar?

There isn't one on site, but El Tigre Golf at Paradise Village is a short 19-minute walk away.

Refugio del Mar Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 159 out of 192 reviews
Rating 8 - Good. 27 out of 192 reviews
Rating 6 - Okay. 5 out of 192 reviews
Rating 4 - Poor. 0 out of 192 reviews
Rating 2 - Terrible. 1 out of 192 reviews

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Clare

Travelled with partner
Liked: Cleanliness, amenities
Great location near the beach, restaurants and convenience stores. We had a studio that opened onto the shared pool, which was nice to have in June heat. Housekeeping staff did an excellent job. The only minor issues were a couple of wooden doors, one in the bathroom that kept swinging in the way and the other the door into the studio that didn’t seem to close securely. Checking in was a little confusing as there are three different buildings, but staff were helpful in guiding us down the street to our entrance.
Stayed 2 nights in Jun 2025

10/10 Excellent

Gordon

Liked: Cleanliness, room comfort

Great experience!

Great room, very clean, and the front office was very pleasant and helpful. The proximity to some fine restaurants and the beach could not be beat!
Stayed 4 nights in Apr 2025

8/10 Good

Sylvianne

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Kristi

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was amazing would definitely stay here again
Stayed 4 nights in Mar 2025

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, great spacious apartment with lots of amenities and great location.
Stayed 4 nights in Mar 2025

8/10 Good

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! The pool area was like a secret garden and the rooms were clean, spacious, and comfortable. My only complaints were that our room was located across the street from a restaurant that was loud at night and that we were unable to relax at the pool for half of our stay since other guests reserved the lounge chairs for the whole day.
Stayed 4 nights in Mar 2025

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom apartment we stayed at for 5 days was spacious with a big kitchen, fully equipped with a microwave, oven, coffee maker, dishes. It also had 2 large terraces for lounging and entertaining and a huge king sized bed in each bedroom with its own full shower and a washer/dryer. Everything you could ask for plus a living room and kitchen table. We loved it. We stayed at "Casa Mini"
Stayed 5 nights in Jan 2025

10/10 Excellent

Gale

Liked: Cleanliness
Stayed 7 nights in Jan 2025

10/10 Excellent

Penny

Liked: Cleanliness, property conditions & facilities
Excellent location
Stayed 2 nights in Jan 2025

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the property! It was quiet, clean, luxurious and close to everything! The pool was very nice and the bed was so comfortable...I could go on! Amazing place! We will return!
Stayed 2 nights in Dec 2024

8/10 Good

Roswold

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have already booked a return trip staying at the Refugio del mar
Stayed 8 nights in Nov 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the area it was in and the room was really comfy. There was water provided for us and the shower was amazing!
Stayed 2 nights in Nov 2024

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was a pleasant stay at Refugio Del Mar, from staff, friends and area close to everything we needed. Thank you and would definitely stay here again. Loved our stay❤️
Stayed 9 nights in Oct 2024

8/10 Good

Monica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Mayra Jasmin

Liked: Cleanliness, amenities, property conditions & facilities
Property is a beautiful clean place and local shops are nearby. The beach is just walking distance. Amazing staff.
Stayed 4 nights in Jun 2024

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Rufugio del Mar was a beautiful property. We stayed in building 2 which only had 7 units. They all had their own kitchen and bedroom/s. The staff were super friendly and the pool and gardens were immaculate. I would recommend staying on the second floor if possible as the lower units can be a little dark and do absorb a bit of noise from the above units. The location is 2 blocks from the beach and the property includes free beach chairs and umbrellas. They also provide free top of the line bikes. It wasn’t very busy when we were there so everything was readily available. Jorge, the owner is attentive and super helpful. We had an amazing stay.
Stayed 8 nights in Apr 2024

10/10 Excellent

Ernest

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely place to stay
Stayed 8 nights in Apr 2024

10/10 Excellent

Saray

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and central to everything. It was a very comfortable stay. We will definitely stay there in the future.
Stayed 3 nights in Apr 2024

8/10 Good

Verenice

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
The place is a small exquisite place that I really liked. Beach and eateries were close. Because I was injured and couldn’t walk upstairs I was very disappointed that the elevators were not working because I couldn’t enjoy my time the family on the roof jacuzzi or pool :( Also, the place came equipped with plates, cups, utensils etc but were not supplied with soap/sponge to wash dishes or napkins. Some complimentary coffee/tea would have been much appreciated. Other than this, we enjoyed our time in this beautiful place.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jason

Stayed 3 nights in Mar 2024

10/10 Excellent

jesse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a wonderful stay!
Stayed 5 nights in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

poor communication

After leaving we were told Jorge would send an email. 4 days - 8 emails, 3 chats, 2 FB messages, 8 phone callsand no response. BAD communication!!!!! no response to multiple attempts over various platforms. Good location, nice rooms. they have beach chairs, beach umbrellas and bikes. Refugio has great restaurants around -
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

William Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, quiet, close to beach and good dining options. Outstanding staff. Bottom units can be a little dark, not a lot of natural sunlight...but we did not spend much time in the room other than sleeping.
Stayed 7 nights in Dec 2023

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very secure and safe buildings, very organized and helpful staff. We had a great time at our stay. While the pool's aren't anything extravagant, they are nice, well taken care of and offer nice privacy. Each building has its own pool as well so they're never busy. We would definitely stay here again, the staff went above and beyond to help us enjoy our stay in bucerias. Great place to stay
Stayed 2 nights in Dec 2023