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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property

Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, steam room, body treatments
2 outdoor pools, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, down duvets, free minibar
5 bars/lounges, 2 poolside bars, swim-up bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Breakfast included
  • Pet-friendly
The current price is AU$518
includes taxes & fees
11 May - 12 May

Explore the area

View map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Nayarit, NAY, 63732
  • Place, Paradise Plaza Shopping Center
    ‪5 min walk‬
  • Place, Nuevo Vallarta Beach
    ‪10 min drive‬
  • Place, Vallarta Adventures
    ‪11 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪21 min drive‬

Room options

View all photos for Deluxe Partial Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View King Bed

9.2 out of 10
Wonderful
(10 reviews)
  • Partial sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Room Double Beds

7.8 out of 10
Good
(13 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds (Rock Royalty Ocean)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Room, 2 Double Beds (Rock Royalty Ocean)

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Rock Royalty Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Rock Royalty Ocean View King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Diamond Ocean View King Bed

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Diamond Ocean View King Bed

9.6 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Ocean View Double Beds

8.2 out of 10
Very good
(42 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room King Bed

Deluxe Room King Bed

Deluxe Room King Bed

9.0 out of 10
Wonderful
(24 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom (Rock)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Suite, 1 Bedroom (Rock)

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Partial Ocean View Double Beds

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Partial Ocean View Double Beds

7.8 out of 10
Good
(8 reviews)
  • Partial sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

  • Ocean view
  • 195 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Ocean View King

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(24 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Bedrooms, Pool View (Deluxe)

Egyptian cotton sheets, premium bedding, down duvets, free minibar

Family Room, 2 Bedrooms, Pool View (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

About the area

Nuevo Nayarit

You'll be connected to the convention centre at Hard Rock Hotel Vallarta - All Inclusive, and within a 30-minute stroll of Bay of Banderas and Vallarta Adventures. Highlights at this luxury property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body scrubs along with access to the sauna. The buffet restaurant, The Market, serves international cuisine. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 hot tubs and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Nuevo Nayarit property include Nayar Vidanta Golf and Nuevo Vallarta Beach.

What's nearby

  • Nuevo Vallarta Rivera Farmer's Market - 3 min walk - 0.3 km
  • Paradise Plaza Shopping Center - 5 min walk - 0.5 km
  • Nuevo Vallarta Beach - 10 min drive - 2.0 km
  • Vallarta Adventures - 11 min drive - 2.0 km
  • Nayar Vidanta Golf - 14 min drive - 4.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 21 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Copán Sunset Sky Bar - ‬4 min drive
  • ‪Eddie's Place Nopal Beach - ‬4 min drive
  • ‪Tulum Restaurant - ‬4 min drive
  • ‪JUDE Bistro & Bar - ‬8 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

Some rates at Hard Rock Hotel Vallarta - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a health club.

This 4.5-star Nuevo Nayarit property is smoke free.

  • 362 guestrooms or units
  • 8 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Hard Rock Hotel Vallarta - All Inclusive offers 362 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

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Hotel Riu Palace Pacifico - Adults Only - All Inclusive
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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.6 out of 5, Wonderful, 4,079 reviews
The price is AU$431
includes taxes & fees
25 May - 26 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • The Market
  • UMO
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 buildings
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 20 July 2026 to 17 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (return)
  • Airport shuttle fee per child: MXN 1000 (return), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Vallarta - All Inclusive?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Vallarta - All Inclusive on 11 May 2026 start from AU$518, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hard Rock Hotel Vallarta - All Inclusive?

The closest beach to Hard Rock Hotel Vallarta - All Inclusive is Nuevo Vallarta Beach (0.6 km).

Is there a spa on site at Hard Rock Hotel Vallarta - All Inclusive?

Yep, there is an onsite spa at Hard Rock Hotel Vallarta - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hard Rock Hotel Vallarta - All Inclusive have a pool?

Hard Rock Hotel Vallarta - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel Vallarta - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Hard Rock Hotel Vallarta - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Vallarta - All Inclusive.

Is Hard Rock Hotel Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hard Rock Hotel Vallarta - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Vallarta - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel Vallarta - All Inclusive serve breakfast?

Yep, free cooked-to-order brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel Vallarta - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Vallarta - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hard Rock Hotel Vallarta - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Vallarta - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Vallarta - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Vallarta - All Inclusive?

There is a golf course next to Hard Rock Hotel Vallarta - All Inclusive.

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 706 out of 1277 reviews
Rating 8 - Good. 299 out of 1277 reviews
Rating 6 - Okay. 171 out of 1277 reviews
Rating 4 - Poor. 50 out of 1277 reviews
Rating 2 - Terrible. 51 out of 1277 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Claudia Margarita

Liked: Cleanliness, staff & service, amenities
La habitación linda y limpia. Los alimentos buenos. La playa hermosa. El hotel en general muy bonito
Stayed 2 nights in Jan 2026

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was amazing!! GREAT SERVICE, AMAZING FOOD!!!! 100% PERFECT
Stayed 4 nights in Jan 2026

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a great stay at the Hard Rock Hotel Vallarta! We appreciated the service, food and amenities! Initially I had a minor problem that turned out to be a misunderstanding. There is a lot of staff everywhere and always happy to help. Had a great experience at the Spa. Great service from Chris and a fantastic massage from Janet!
Stayed 2 nights in Jan 2026

8/10 Good

Brian

Hotel was great, staff were great, grounds were great, food was just ok.
Stayed 7 nights in Jan 2026

10/10 Excellent

JORGE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Food had great quality, the staff make you feel comfortable
Stayed 2 nights in Jan 2026

10/10 Excellent

Talia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel- we have been here three times!
Stayed 5 nights in Dec 2025

10/10 Excellent

Kimberly

Stayed 4 nights in Jan 2026

10/10 Excellent

Kimberly

Stayed 8 nights in Jan 2026

10/10 Excellent

Jeffrey, Easley

Stayed 1 night in Jan 2026

4/10 Poor

Franjo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Prepaid for a round trip private hotel transfer only to stand in the heat for 45 mins while a hotel rep positioned himself in the taxi queue on our behalf while we watched from a few feet away. Upon arrival we were offered an ocean view upgrade, we declined and the front desk agent said “I’ll still give you the room”. She had already written the room number down on the card she handed us. Sad attempt to upsell. We were promptly harassed by our “vacation planner” who was really just trying to get us to attend a 90 minute sales presentation to join their vacation club. Every subsequent walk through the lobby, we were met by this agent offering to incentivize us with whale watching excursions and massages. It got to the point where we avoided the lobby at all costs to prevent awkward exchanges with him and consistently having to turn down his advances. We walked the property excited to indulge in the dinner offerings and were promptly disappointed to find that only two of the restaurants were open, as the property accommodated a large group hosting a sales award ceremony. This party was located outside in the event space directly below our room and the music and cheering didn’t subside until 10pm. The room was significantly smaller than advertised online as they had renovated and turned part of the room into an outdoor balcony with a single person bathtub. Not the private jetted tub inside the room as advertised. Prepare for sectioned off areas for “members only”
Stayed 4 nights in Jan 2026

2/10 Terrible

sergio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Popular
Stayed 2 nights in Jan 2026

2/10 Terrible

Shaghayegh

Disliked: Cleanliness, property conditions & facilities
Do NOT go to this hotel. It was dirty, poor service, our whole bathroom exploded from tiles up and poop was every where. Both my kids and I got skin infections from their dirty sheets and dirty pool water. Don’t be fooled by the pictures. Rooms are old and dirty. Even hallways dirt. The whole hotel looks like it has been through a beating and then someone pooped all over it. This is not exaggerating, it is the simple truth. DO NOT go here if you actually need to go on vacation. They changed our room 3 times.
Stayed 6 nights in Dec 2025

6/10 Okay

Karina H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine however the sales mentality of the staff was atrocious. They give you a colored bracelet that is also your room key that you can’t take off. The bracelet color ets staff know at a glance if you booked through Expedia, CostCo travel, etc. and they hound you about buying a vacation package directly with them. They offered me free tickets to a show if I met with a representative for no more than 45 minutes. It turned into a 5 hour ordeal AND they called me the next day to see offer another vacation package! The packages run upwards of $20,000 by the way. I felt like I was buying a car and not taking a much needed break from work. Not what I wanted to do in my vacation and I am very disappointed. The experience soured the rest of the vacation. I’m disappointed.
Stayed 4 nights in Jan 2026

8/10 Good

Mary

Stayed 4 nights in Jan 2026

8/10 Good

Vyacheslov

Travelled with partner
Liked: Cleanliness, staff & service
Fix electric outlets by bed stands please
Stayed 2 nights in Jan 2026

10/10 Excellent

Ana

Stayed 3 nights in Jan 2026

10/10 Excellent

Jorge

Stayed 1 night in Jan 2026

10/10 Excellent

Marcos

Stayed 3 nights in Jan 2026

10/10 Excellent

Gabriel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great food, great amenities, friendly staff. Pillows sucked. Everything else 10/10
Stayed 2 nights in Jan 2026

6/10 Okay

Sherry

Stayed 6 nights in Jan 2026

10/10 Excellent

Eliana

Stayed 6 nights in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Travelled with family
Liked: Staff & service
The best part of this hotel were the staff. They were helpful, prompt, and friendly. The hotel itself is a bit dated and is starting to show some wear and tear. I will be interested to see what it looks like after the renovations.
Stayed 7 nights in Jan 2026

8/10 Good

Radey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff and the pools are amazing
Stayed 7 nights in Jan 2026

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities
Super friendly staff, the Asian restaurant was by far the best dining, the bed and pillows were perfect! We will definitely come back!
Stayed 3 nights in Jan 2026