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Hard Rock Hotel Vallarta - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Hard Rock Hotel Vallarta - All Inclusive

Relax by the serene pool surrounded by palm trees and lounge chairs.
Relax in this stylish living room with a curved sofa, bar area, and flat-screen TV.
Relax by the central pool or one of the smaller pools surrounded by lush greenery and palm trees, with lounge chairs and umbrellas providing shaded seating areas.
Relax in comfort under shaded sun loungers, arranged for ample space to unwind.
Relax by the ocean with a stage for live performances and a pool area for lounging.

Popular amenities

  • Pet-friendly
  • Hot tub
  • Bar
  • All-inclusive
The current price is AU$603
includes taxes & fees
11 Aug - 12 Aug

Explore the area

Map
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY, 63732
  • Vallarta Adventures
    ‪16 min walk‬
  • Nayar Vidanta Golf
    ‪3 min drive‬
  • Nuevo Vallarta Beach
    ‪3 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room Double Beds

7.4 out of 10
Good
(10 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Partial Ocean View King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Family Partial Ocean View (Two Bedrooms)

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Family Partial Ocean View (Two Bedrooms)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 69 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

ROCK SUITE OCEAN VIEW (TWO BEDROOM) WITH TELEPHONE CONCIERGE

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View King

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Ocean View King

8.0 out of 10
Very good
(18 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Partial Ocean View Double Beds

7.8 out of 10
Good
(7 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double Beds

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Ocean View Double Beds

8.2 out of 10
Very good
(35 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room King Bed

Deluxe Room King Bed

Deluxe Room King Bed

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Diamond Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Diamond Ocean View King Bed

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King Bed

2 bedrooms, Egyptian cotton sheets, premium bedding, down duvets

Rock Royalty Ocean View King Bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Nuevo Vallarta

You'll be connected to the convention centre at Hard Rock Hotel Vallarta - All Inclusive, and within a 30-minute stroll of Bay of Banderas and Vallarta Adventures. Highlights at this luxury property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body scrubs along with access to the sauna. The buffet restaurant, The Market, serves international cuisine. With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 2 hot tubs and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Nuevo Vallarta property include Nayar Vidanta Golf and Nuevo Vallarta Beach.

What's nearby

  • Vallarta Adventures - 16 min walk - 1.3 km
  • El Tigre Golf Club - 2 min drive - 1.6 km
  • Nayar Vidanta Golf - 3 min drive - 2.3 km
  • Mayan Palace Nuevo Vallarta Golf Course - 3 min drive - 2.3 km
  • Nuevo Vallarta Beach - 3 min drive - 2.0 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Kabah Sushi Bar - ‬7 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Copán Sunset Sky Bar - ‬10 min walk
  • ‪Tulum Restaurant - ‬1 min drive
  • ‪Ciao - ‬3 min walk

About this property

Hard Rock Hotel Vallarta - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Some rates at Hard Rock Hotel Vallarta - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury property also offers a complimentary children's club, a children's pool and a health club.

This 4.5-star Nuevo Vallarta property is smoke free.

  • 362 guestrooms or units
  • 8 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Cooked-to-order breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Hard Rock Hotel Vallarta - All Inclusive offers 362 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 49-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

The on-site spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Ipanema
  • The Market
  • Zen

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Designer stores
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Pickleball
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 buildings
  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 3000 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1000 per person (return)
  • Airport shuttle fee per child: MXN 1000 (return), (from 4 to 17 years old)
  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All inclusive Hard Rock Hotel
Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Vallarta
Vallarta Hard Rock Hotel
Hard Rock Vallarta
Hotel Hard Rock Hotel Vallarta Nuevo Vallarta
Hotel Hard Rock Hotel Vallarta
Hard Rock Hotel Vallarta Nuevo Vallarta
Hard Rock Hotel Vallarta All inclusive
Hard Rock Hotel
Hard Rock
Hard Rock Hotel Vallarta All Inclusive
Hard Rock Hotel Vallarta All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Hotel All Inclusive
All-inclusive property Hard Rock Hotel Vallarta - All Inclusive
Hard Rock Hotel Vallarta - All Inclusive Nuevo Vallarta
Hard Rock Hotel Vallarta
Hard Rock Vallarta Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Vallarta - All Inclusive?

As of 3 Aug 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Vallarta - All Inclusive on 11 Aug 2025 start from AU$603.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hard Rock Hotel Vallarta - All Inclusive?

The closest beach to Hard Rock Hotel Vallarta - All Inclusive is Nuevo Vallarta Beach (0.6 km).

Is there a spa on site at Hard Rock Hotel Vallarta - All Inclusive?

Yep, there is an onsite spa at Hard Rock Hotel Vallarta - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hard Rock Hotel Vallarta - All Inclusive have a pool?

Hard Rock Hotel Vallarta - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Hard Rock Hotel Vallarta - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Vallarta - All Inclusive?

Hard Rock Hotel Vallarta - All Inclusive features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Hard Rock Hotel Vallarta - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Vallarta - All Inclusive.

Is Hard Rock Hotel Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hard Rock Hotel Vallarta - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Vallarta - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel Vallarta - All Inclusive serve breakfast?

Yep, free cooked-to-order brekkie is served daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hard Rock Hotel Vallarta - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hard Rock Hotel Vallarta - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hard Rock Hotel Vallarta - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Vallarta - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Vallarta - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Vallarta - All Inclusive?

There is a golf course next to Hard Rock Hotel Vallarta - All Inclusive.

Hard Rock Hotel Vallarta - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 575 out of 1087 reviews
Rating 8 - Good. 269 out of 1087 reviews
Rating 6 - Okay. 143 out of 1087 reviews
Rating 4 - Poor. 47 out of 1087 reviews
Rating 2 - Terrible. 53 out of 1087 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Narinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ivette Marie Ortiz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes opciones para comer y buenas bebidas. La musica necesita ser mas rock y tener mas vibe de hard rock music.

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment and daily games were a lot of fun. The entertainers really did a great job. I would definitely be coming back.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nicole

Liked: Cleanliness
Stayed 5 nights in Apr 2025

10/10 Excellent

Sandy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, accommodating and helpful. I give them an A Food is good but not excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Sandy Hernandez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service gets A Food gets B Hotel is very clean and inviting. Love the museum style and guitar accents throughout the hotel.

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the location; this is a rundown old hotel that needs lots of work. the front and back of the house are somewhat rude and a few employees were outstanding and cared that you were actually there. The staff often stood around and spoke amongst themselves while guests waiting... Food was par, but mostly the dirty glass, pool concrete and the overall use of utensils had to really clean myself before eating
Stayed 6 nights in Apr 2025

10/10 Excellent

Tylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the all inclusive eating we never ran into issues with getting a seat but we did tend to eat a little earlier than everyone else it seemed which probably helped. The staff were very helpful and really wanted to make sure you were having a good time. Go to the free concerts/music events and hit up the Sun Bar for evening events. The city tour\tequila tasting was nice but was a long day of driving around so make sure to bring a water bottle. Overall a great experience and will definitely be looking to stay again.
Stayed 6 nights in Apr 2025

8/10 Good

Mar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, however it was very difficult to find a pool chair every day during our stay, most of the people reserves them at 7 am other than that it was good.
Stayed 3 nights in Apr 2025

6/10 Okay

Xin

Liked: Cleanliness
Disliked: Property conditions & facilities
Old hotel food is so so
Stayed 7 nights in Apr 2025

8/10 Good

Denisse

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the service, the food options, the activities, the teen's club, and some of the shows. I didn't like their pool it needs a lot of cleaning and or work. Also all lounge chairs around the pool area are always "taken" way too early by people who put their towels, so by the time we'd go there around 12pm there's no were to put our stuff.
Stayed 6 nights in Apr 2025

2/10 Terrible

Amydel

Stayed 6 nights in Apr 2025

8/10 Good

Juan P.

Stayed 3 nights in Apr 2025

8/10 Good

Scotti

Liked: Cleanliness, staff & service, property conditions & facilities
This is a really well-run hotel. There are so many guests and so many staff members, but you could see that convenience, cleanliness, and safety were a priority. The staff were helpful friendly (don't forget to tip! This is an important part of their earnings.) We went in late April, and it seemed like a really manageable level of busy for the facilties. There could have been more umbrellas available for the beach chairs, but we were able to find loungers either by the pool or on the beach without rushing every morning.
Stayed 6 nights in Apr 2025

10/10 Excellent

T'keyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to take a moment to express my appreciation for the excellent service provided during my recent stay at your establishment. I would like to commend Alma for her friendly demeanor and exceptional service in the pool area. Her warm hospitality truly enhanced my experience. Additionally, I was impressed by Moises, the waiter, who demonstrated a high level of professionalism and impeccable presentation throughout my visit. Thank you once again for maintaining such high standards of customer service. I look forward to returning in the future. Warm regards, Perla Mena
Stayed 4 nights in Apr 2025

6/10 Okay

Anna Man Ka Dalla, Burnaby

Travelled with group
Liked: Staff & service
Was a nice stay but the food quality and amenities did not match a 4 star resort more like a 3.5 star resort.
Stayed 3 nights in Apr 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that they have a dr. On site 24/7 my husband wasn't feeling well and the dr. was om point
Stayed 3 nights in Apr 2025

10/10 Excellent

Zonia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y excelente servicio
Stayed 3 nights in Apr 2025

8/10 Good

Juan Elias

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and helpful
Stayed 3 nights in Apr 2025

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and friendly. Easy and quick check in / check out. Exterior property and pool areas were clean and very nice. Many activities for the adults and kids. Pool slide was awesome and my child enjoyed it a lot! Beach area was also nice and clean and rented the boogie boards which was fun. Food, for the most part, was very good with multiple restaurants to choose (Freda was our favourite). Both Breakfast buffets had great options and beautiful views from the Ciao location. Enjoyed the wood fired pizza by the pool almost daily. Enjoyed the pool swim up bar. Room was okay, and could possibly use an update at some point; however the cleaners kept it clean. IMO they could do away with the in room jacuzzi tub for more room space, bed, couch, table, etc. we didn’t use the tub at all and just seemed like waisted space. Partial ocean view was nice. Convenient and close to shopping with a mall a couple blocks away and a few beach shops near by. Other attractions a quick Uber or Taxi ride away (Vallarta Adventures and Dolphin Discovery). All in all, was a pleasant vacation and stay.
Stayed 6 nights in Apr 2025

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Checkin took 30mins 2. Had 2bring pool towels back by 8pm. If my room/name were taken, why not the option to return in the morning 3. Wish i had a view of the beach from the pool, couldnt see due to high shrubs 4. Everyday, no seating at the main pool because of reserved seating!!! my family had to sit by the hamb/hot dog stand & trash can 5. I was placed on the 1st floor which seemed like a basement near the staff & their carts 6. If i have a wristband, i dont see the need to ask me what room im in EvErYwHEre i go in the hotel!!!!
Stayed 3 nights in Mar 2025

6/10 Okay

Chia Yu

Travelled with family
Liked: Amenities
One day there was brown water coming out from the faucet and it took a long time for the hotel to fix.
Stayed 4 nights in Apr 2025

6/10 Okay

Israel

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Apr 2025

8/10 Good

Gil

Liked: Cleanliness, staff & service, amenities
Didnt
Stayed 5 nights in Apr 2025