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Marival Emotions All-Inclusive Resort by Mercure

4.0 star property

Photo gallery for Marival Emotions All-Inclusive Resort by Mercure

4 outdoor pools, pool loungers
Interior
On the beach, beach towels, beach massages, surfing
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Parking included
The current price is AU$486
includes taxes & fees
4 June - 5 June

Explore the area

View map
Blvd. Paseo Cocoteros, S/N, Nuevo Nayarit, Nayarit, 63732
  • Place, Nuevo Vallarta Beach
    ‪2 min walk‬
  • Place, Nuevo Vallarta Rivera Farmer's Market
    ‪11 min drive‬
  • Place, Paradise Plaza Shopping Center
    ‪12 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony (Ocean front. Balcony or Terrace)

  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, 2 Bathrooms (Ocean front. Balcony or Terrace)

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Balcony (1 Bedroom. Balcony or Terrace)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Double Beds, Balcony (1 Bedroom. Balcony or Terrace)

  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Club Room, 1 King Bed, Balcony

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony

Club Room, 2 Double Beds, Balcony

Club Room, 2 Double Beds, Balcony

7.8 out of 10
Good
(14 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 1 King Bed, Balcony

8.2 out of 10
Very good
(20 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Grand Room, 2 Double Beds, Balcony

7.8 out of 10
Good
(48 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, 2 Bathrooms (Ocean Front)

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Balcony

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 2 Bedrooms, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Balcony (Ocean Front)

Free minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite, 3 Bedrooms, Balcony (Ocean Front)

  • Ocean view
  • Sleeps 8
  • 3 Queen Beds

About the area

Nuevo Nayarit

An all-inclusive stay in Nuevo Nayarit awaits you at Marival Emotions All-Inclusive Resort by Mercure. Within just a 10-minute stroll, you'll find popular attractions like Bay of Banderas and Nuevo Vallarta Beach. Highlights at this beachfront property include 6 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and mani/pedis. The buffet restaurant, Casa Bella, is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find beach club on site, and enjoy the on-site nightclub and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. Each morning free buffet breakfast is offered between 7:00 AM and noon. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Nuevo Nayarit property include Nayar Vidanta Golf and VidantaWorld.

What's nearby

  • Nuevo Vallarta Beach - 2 min walk - 0.2 km
  • Nuevo Vallarta Rivera Farmer's Market - 11 min drive - 2.3 km
  • Paradise Plaza Shopping Center - 12 min drive - 2.7 km
  • VidantaWorld - 13 min drive - 6.9 km
  • Nayar Vidanta Golf - 15 min drive - 6.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 21 min drive

Restaurants

  • ‪Tacos De Birria Balta - ‬14 min walk
  • ‪Somaru - ‬7 min walk
  • ‪Casa Bella - ‬1 min walk
  • ‪La Pérgola - ‬4 min walk
  • ‪Bounissimo - ‬13 min walk

About this property

Marival Emotions All-Inclusive Resort by Mercure

Marival Emotions All-Inclusive Resort by Mercure is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Marival Emotions All-Inclusive Resort by Mercure offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a hot tub. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. A children's pool, a nightclub, and a fitness centre are also featured at the family-friendly Marival Emotions All-Inclusive Resort by Mercure. Self parking is free.

This 4-star Nuevo Nayarit property is smoke free.

  • 495 guestrooms or units
  • 6 dining venues
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Marival Emotions All-Inclusive Resort by Mercure offers 495 air-conditioned accommodations with free minibar items and a safe. 32-inch LED televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.

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  • Pool
  • Breakfast included
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4.2 out of 5, Very good, 3,718 reviews
The price is AU$285
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Amalfi
  • Casa Bella
  • La Bamba
  • La Pergola
  • Las Palomas

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach club
  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Playground
  • Surfing/bodyboarding
  • Table tennis
  • Tennis
  • Tennis lessons
  • Volleyball
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Note from host: Non Smoking in Room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Marival
Marival All Inclusive
Marival Nuevo Vallarta
Marival Nuevo Vallarta All Inclusive
Marival Resort
Marival Resort Nuevo Vallarta
Marival Resort Nuevo Vallarta All Inclusive
Marival Resort Vallarta Inclusive
Marival Vallarta Inclusive
Nuevo Vallarta Marival
Marival Resort All Inclusive
Marival Hotel Nuevo Vallarta
Marival Resort And Suites
Marival Emotion Resort All Inclusive Nuevo Vallarta
Marival Emotion Resort All Inclusive
Marival Emotion All Inclusive Nuevo Vallarta
Marival Emotion All Inclusive
Marival Emotions All Inclusive Nuevo Vallarta
Marival Emotions Resort All Inclusive Nuevo Vallarta
Hotel Marival Emotion Resort & Suites All Inclusive
Marival Emotion Resort & Suites All Inclusive Nuevo Vallarta
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions Resort All Inclusive
Marival Emotions All Inclusive
Hotel Marival Emotions Resort & Suites All Inclusive
Marival Emotions Resort & Suites All Inclusive Nuevo Vallarta
Marival Emotion Resort Suites All Inclusive
Marival Resort Suites Nuevo Vallarta All Inclusive
Marival Emotions All Inclusive
Marival Emotions Resort Suites All Inclusive
Marival Emotions Resort All Inclusive Future Mercure

Frequently asked questions

What is the cancellation policy at Marival Emotions All-Inclusive Resort by Mercure?

Marival Emotions All-Inclusive Resort by Mercure offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marival Emotions All-Inclusive Resort by Mercure?

As of 6 May 2026, prices found for a 1-night stay for 2 adults at Marival Emotions All-Inclusive Resort by Mercure on 4 June 2026 start from AU$486, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marival Emotions All-Inclusive Resort by Mercure?

Yep, Marival Emotions All-Inclusive Resort by Mercure has a free self car park.

Are there any beaches close to Marival Emotions All-Inclusive Resort by Mercure?

Yep, Marival Emotions All-Inclusive Resort by Mercure is a short 8-minute walk from Nuevo Vallarta Beach. Fun beach activities include body boarding and kayaking.

Is there a spa on site at Marival Emotions All-Inclusive Resort by Mercure?

Yep, there is an onsite spa at Marival Emotions All-Inclusive Resort by Mercure. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Marival Emotions All-Inclusive Resort by Mercure have a pool?

Yep, and guests recommend it! Marival Emotions All-Inclusive Resort by Mercure has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Marival Emotions All-Inclusive Resort by Mercure have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Marival Emotions All-Inclusive Resort by Mercure?

Marival Emotions All-Inclusive Resort by Mercure features 4 outdoor pools, a full-service spa and a nightclub.

What makes Marival Emotions All-Inclusive Resort by Mercure a romantic place to stay?

1 hot tub, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Marival Emotions All-Inclusive Resort by Mercure.

Is Marival Emotions All-Inclusive Resort by Mercure family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Marival Emotions All-Inclusive Resort by Mercure is a hit with families.

Does Marival Emotions All-Inclusive Resort by Mercure serve breakfast?

Yep, free buffet breakfast is on offer daily from 7:00 AM to noon.

Is there a free airport shuttle available at Marival Emotions All-Inclusive Resort by Mercure?

No, Marival Emotions All-Inclusive Resort by Mercure does not offer an airport shuttle service.

Is there a bar or restaurant at Marival Emotions All-Inclusive Resort by Mercure?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Marival Emotions All-Inclusive Resort by Mercure?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Marival Emotions All-Inclusive Resort by Mercure?

No, pets are not allowed.

Marival Emotions All-Inclusive Resort by Mercure Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 575 out of 1214 reviews
Rating 8 - Good. 322 out of 1214 reviews
Rating 6 - Okay. 170 out of 1214 reviews
Rating 4 - Poor. 83 out of 1214 reviews
Rating 2 - Terrible. 64 out of 1214 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hannah

Liked: Cleanliness, property conditions & facilities
Very accessible, great food!
Stayed 7 nights in Jan 2026

8/10 Good

Lulseged

Stayed 1 night in Jan 2026

10/10 Excellent

Ismael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were great, food great! Rooms may need to update at some point.
Stayed 4 nights in Jan 2026

10/10 Excellent

David Andrew

Stayed 10 nights in Jan 2026

8/10 Good

Rikki

Stayed 2 nights in Jan 2026

10/10 Excellent

Christina

Stayed 1 night in Jan 2026

10/10 Excellent

BRADY JAMES

Liked: Cleanliness, amenities, property conditions & facilities
Resort and rooms were clean and comfortable. Staff was friendly, efficient and helpful! We especially loved how much is done just for the little kids - Kids Buffet, Beach Party and entertainment made for a wonderful family vacation!
Stayed 7 nights in Jan 2026

8/10 Good

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Resort very nice, staff friendly and helpful!
Stayed 6 nights in Jan 2026

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
Such a great stay- beautiful beach and pools, great food, excellent entertainment. We came with our 2.5 year old and it was fantastic. This is our second year coming and we’ll be back again!
Stayed 7 nights in Jan 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Fun events, clean rooms, great pools
Stayed 8 nights in Jan 2026

8/10 Good

George

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super clean and wekk kept up resort. Just the right size of not mega but still has variety of restaurants, pools, ambiance, and activities. A weakness is that the food is just okay. Main buffet is a whirlwind without a lot of options and often food was empty/running out. Not a lot of flavors. Overall the resort is a great family destination.
Stayed 4 nights in Jan 2026

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and hotel well maintained.
Stayed 5 nights in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2026

10/10 Excellent

Darrell Albert Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Everything about this stay was amazing!! Above and beyond hospitality!! I will definitely be back!!
Stayed 3 nights in Jan 2026

8/10 Good

Bhargav Hiteshbhai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall pretty good resort for families. Well maintained. Resort is on the beach which is pretty clean. Pools were great. Enough dining options but not too many, should be ok for not fussy eaters. We tried Italian restaurant and service in there was great. We tried Japanese restaurant and service in there was not great. Many people there do not speak English so at times can be difficult to find or get stuff. There is pizzeria open till 12 at night which is great. No dedicated cafe though on the resort and there was no good coffee anywhere on the resort. There is Starbucks on the resort. Decent value for money.
Stayed 5 nights in Jan 2026

10/10 Excellent

Richard

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very good. The food was OK but could improve.
Stayed 8 nights in Jan 2026

10/10 Excellent

Alexa

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was friendly, great breakfast buffet. The only thing is the lunch area by the pool mainly catered to kids - hamburger, pizza, hotdogs, etc. I with they had an area for tacos and other Mexican food items. Overall though, this resort is great for families.
Stayed 2 nights in Jan 2026

10/10 Excellent

andres navarro

Stayed 1 night in Jan 2026

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2026

8/10 Good

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Venía huyendo del Fiesta Americana de Nuevo Nayarit, y qué diferencia. La atención súper bien y cené delicioso en el restaurante italiano. Gracias.
Stayed 1 night in Jan 2026

4/10 Poor

Jela

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Pros: Heated kids pool Heated pool Grounds clean Cons: Customer service is terrible- no greetings, no smiles from most of the staff. Total 3 staff actually smiled the rest looked unhappy. Rooms are outdated The faucets were loose and squeeky Water pressure on the sink was weak Reservation process is inefficient where you have to book the day before and early in the morning. Food was not good Pool restaurant required you to be dry to enter so there is no food access until you're dry. Beds were hard.
Stayed 4 nights in Jan 2026

2/10 Terrible

Mauricio, Chino

Travelled with family
Disliked: Amenities, property conditions & facilities
If you are not a member or “socio” of their hotel their customer service is horrible. They have preference for their members- so you cannot enjoy 3 sections of the hotel if you are a non-member. Their check-in/out process is poor- only 1 or 2 receptionists available. They offer “day passes” thus an overflow of people in the resort. Not too much selection in their “buffet” area in addition to food was at room temperature. Rooms need to be updated- I stayed in building 10 ( per staff it’s one of their original buildings) which was attached to water pump room which always sounded like you were on an airplane. Lastly, we go to relax for our vacation-mowing the grass at 7 am?? Really?!!!
Stayed 5 nights in Jan 2026

4/10 Poor

ERNESTO

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Our stay was disappointing. Check-in took over 45 minutes with staff who seemed overwhelmed and unfriendly, followed by a very pushy membership sales pitch insisting everything is “basic” unless you upgrade. Although we arrived at 3:00 PM, we didn’t receive a room until after 9:00 PM. The first room assigned was still dirty from the previous guest, causing further delays. The resort felt overcrowded, the mattresses were old and uncomfortable, and noise levels were consistently high due to loud pool music and a wedding on the property. The photos on the website do not match the current condition of the resort. The property looks worn and outdated, as if the pictures were taken many years ago. Food was just okay. The only true positives were the nightly shows and the activities staff, who were genuinely engaging and enjoyable.
Stayed 3 nights in Jan 2026

8/10 Good

Brenda, Calgary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms were clean and comfortable, staff friendly and very helpful. Some confusion with booking restaurants… otherwise great:)
Stayed 8 nights in Jan 2026

6/10 Okay

Cheryl

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
The staff were not helpful when asked questions. One woman in particular did everything she could do to ignore people waiting in line. We took kids and they gave us an agenda of what was available. Our kids wanted to do the mini talent show. On the paper agenda, it said it was one day, but the online version said it was a different day. Either use a paper agenda or tell folks to use the online version. The room, especially the bathroom, was very dated, lots of stains on the counter. Our room was 1738. Some days the music was so loud at the kids' pool that we had to wear ear plugs to get any rest. The Amalfi restaurant was great and the staff in it were very helpful. e will definitely never go to this all inclusive again.
Stayed 11 nights in Dec 2025