6/10 Okay
Beverly
13 Feb 2024
Liked: Room comfort
3 to 3.5 Star Resort at Best.
We travelled from Feb 8-11, 2024.
Pros:
- Adult pool was lovely; comfy chairs there
- Beach Party Dinner was nice to eat outside
- Breakfast buffet was decent.
- Ate at Las Palamos - good food
- Martini bar upstairs - best mezcal hibiscus margarita - favourite drink of the stay.
- Location on the beach was great, as expected with any resort in Nuevo.
Cons:
- We did not see ANY AED machines here. And frankly, the resort was full of retirees. When we asked, we were told that they had a nurse there but no AED on site.
- Buffet food at lunch and dinner were far from desirable.
- The resort services a cruise ship day excursion on the Sunday we were there. This created HUGE line ups everywhere. The buffet staff were overwhelmed; service was terrible/non-existent; Pools were overcrowded.
- Rooms are dated.
- Sink in the room smelled of sewage when the taps ran.
- Coffee maker and mugs provided in the room - NO COFFEE provided;
- "Mini bar" was two beer and two Pepsis
- Check in was confusing; wrong room given; no orientation of where anything was or how to book the a la carte.
- the "Magic Show" on Saturday turned out to be a Kids Karaoke Night.
- Gym needs a serious update and was dusty and dirty. FYI - there is no wifi in the gym - so plan in advance if you were going to stream a workout to follow there (i.e. Peloton) - looks NOTHING like the photos.
- Staff and customer support was underwhelming to say the least.
Beverly
Stayed 3 nights in Feb 2024