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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property
Beachfront property with 4 restaurants and 3 outdoor pools

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Superior Room, 1 King Bed, Beachfront | View from room
5 bars/lounges, poolside bar, beach bar
Buffet
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar
  • 24/7 front desk
The current price is AU$597
includes taxes & fees
10 Nov - 11 Nov

Explore the area

View map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • Place, Nuevo Vallarta Beach
    ‪8 min drive‬
  • Place, Playa Bucerías
    ‪8 min drive‬
  • Place, El Tigre Golf at Paradise Village
    ‪10 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Daily housekeeping
Air-conditioning
Rollaway/extra beds (free)
Blackout drapes/curtains
Hair dryer
Private bathroom
Free minibar items
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

8.2 out of 10
Very good
(40 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

8.2 out of 10
Very good
(30 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

7.8 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

8.0 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Balcony
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(20 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

8.2 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Separate dining area
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Separate dining area
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

7.0 out of 10
Good
(2 reviews)

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Separate dining area
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior with Sea View

Balcony
Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 40 sq m
  • Sea view
  • Sleeps 4

View all photos for Room Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard

Air-conditioning
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Free minibar items
  • 28 sq m
  • Sleeps 2

View all photos for Room Deluxe with Garden View

Bathroom

Room Deluxe with Garden View

Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 34 sq m
  • Sleeps 3

View all photos for Room Deluxe with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Deluxe with Sea View

Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 34 sq m
  • Sea view
  • Sleeps 3

View all photos for Double Suite Classic with Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Classic with Pool View

Balcony
Air-conditioning
Blackout drapes/curtains
Hair dryer
Private bathroom
Free minibar items
  • 40 sq m
  • Sleeps 4

View all photos for Double Suite Junior with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Junior with Sea View

8.0 out of 10
Very good
(1 review)
Balcony
Air-conditioning
Blackout drapes/curtains
Hair dryer
Private bathroom
Free minibar items
  • 40 sq m
  • Sea view
  • Sleeps 4

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe with Garden View

Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 34 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe with Sea View

Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 34 sq m
  • Sea view
  • Sleeps 4

View all photos for Double Suite Premium with Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Premium with Pool View

Air-conditioning
Heating
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
  • 40 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

Bathroom

Suite Premium with Pool View

Air-conditioning
Blackout drapes/curtains
Bathrobes
Hair dryer
Private bathroom
Free minibar items
  • 40 sq m
  • Sleeps 3

View all photos for Suite Junior with Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Junior with Ocean View

Balcony
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
  • 55 sq m
  • Ocean view
  • Sleeps 3

View all photos for Family Room -5 guests- Standard with Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Room -5 guests- Standard with Garden View

Air-conditioning
Blackout drapes/curtains
Hair dryer
Private bathroom
Free minibar items
Cable channels
  • 34 sq m
  • Sleeps 5

View all photos for Family Room

Family Room

Family Room

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Private bathroom
Hairdryer
Daily housekeeping
Air-conditioning
Rollaway/extra beds (free)
Blackout drapes/curtains
Hair dryer
Private bathroom
Free minibar items
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Large Twin Sofa Bed

About the area

Nuevo Nayarit

An all-inclusive stay in Nuevo Vallarta awaits you at Krystal Grand Nuevo Vallarta – All Inclusive. You'll be within a 5-minute walk of Bay of Banderas and 2.6 km (1.6 mi) from Nuevo Vallarta Beach. Highlights at this beachfront property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Hacienda El Mortero, serves Mexican cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a children's swimming pool. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Nuevo Vallarta property include Playa Bucerías and Nayar Vidanta Golf.

What's nearby

  • Nuevo Vallarta Beach - 8 min drive - 2.3 km
  • Playa Bucerías - 8 min drive - 2.7 km
  • El Tigre Golf at Paradise Village - 10 min drive - 3.5 km
  • Nayar Vidanta Golf - 19 min drive - 11.1 km
  • Vallarta Adventures - 20 min drive - 11.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • ‪Don Rafael - ‬19 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Reflect Krystal Sky Bar - ‬1 min walk
  • ‪La Botana - ‬18 min walk
  • ‪Villa Bar - ‬14 min walk

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Beachfront property with 4 restaurants and 3 outdoor pools
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include a shower and hairdryers. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

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  • Pool
  • Breakfast included
  • All-inclusive
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4.2 out of 5, Very good, 3,480 reviews
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • High chair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Nuevo Vallarta – All Inclusive?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Nuevo Vallarta – All Inclusive on 10 Nov 2025 start from AU$597.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, Krystal Grand Nuevo Vallarta – All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Nuevo Vallarta – All Inclusive?

The closest beach to Krystal Grand Nuevo Vallarta – All Inclusive is Playa Bucerías (2.3 km).

Is there a spa on site at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, there is an onsite spa at Krystal Grand Nuevo Vallarta – All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a pool?

Yep, and guests recommend it! Krystal Grand Nuevo Vallarta – All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with free minibar items and room service.

Is Krystal Grand Nuevo Vallarta – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that Krystal Grand Nuevo Vallarta – All Inclusive is a hit with families.

Does Krystal Grand Nuevo Vallarta – All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Grand Nuevo Vallarta – All Inclusive?

No, Krystal Grand Nuevo Vallarta – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Nuevo Vallarta – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Nuevo Vallarta – All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Krystal Grand Nuevo Vallarta – All Inclusive?

There is a golf course next to Krystal Grand Nuevo Vallarta – All Inclusive.

Reviews

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 606 out of 1385 reviews
Rating 8 - Good. 377 out of 1385 reviews
Rating 6 - Okay. 212 out of 1385 reviews
Rating 4 - Poor. 97 out of 1385 reviews
Rating 2 - Terrible. 93 out of 1385 reviews

Reviews

10/10 Excellent

Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep stock of waters
Stayed 3 nights in Jun 2025

8/10 Good

Noemi

Stayed 3 nights in Jul 2025

6/10 Okay

Antonio Castrellon

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Property looks worn down. Pool tiles missing. Areas around pool get super slippery. Very very very limited umbrellas around pool and at the beach. Food is average at best. Reservations for restaurants are impossible to get and even if restaurant is empty they will not sit you or help you with a reservation. Ice cream machine only comes on for 1hour and they will cut you off when it is empty. Will not stay here again.
Stayed 7 nights in Aug 2025

2/10 Terrible

Javier

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel sucio en general, muy mal cuidado, dañado, mala atención, no había variedad de comida, habitaciones fatales había calor, el teléfono no funcionaba, no rellenaban el minibar, tengo tantas cosas malas para decir que ni terminaría jamás, la verdad demasiado malo todo
Stayed 2 nights in Aug 2025

8/10 Good

Irene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was surrounded by nature. I love it!
Stayed 5 nights in Jul 2025

2/10 Terrible

Faviola, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed!!! They need to update their pics in Expedia.
Stayed 8 nights in Jul 2025

6/10 Okay

Cesar

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom needs to be clean better, smells pee and sewer. About a la carte restaurant needs to provide more reservations to the guest. Buffet inside seating area is too hot, no AC available with 34°C.
Stayed 2 nights in Aug 2025

10/10 Excellent

Elisabet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice family friendly, there were plenty of options to choose from at the buffet. If you want the nicer restaurants make sure to make a reservation at least 24 hrs in advance, over all we had a great stay. Thank you!
Stayed 5 nights in Jul 2025

6/10 Okay

iliana

Liked: Cleanliness, property conditions & facilities
The property is pretty, but that is about it. They enforce rules regarding the dress code in the cafe. Now, before we booked we saw the reviews on food with people saying it was good. It was not. The food at the Asian restauraunt was delicious. The Grill was good but I was not fond with the italian food, that was decent. BUT it is hard to get a reservation. They tell you different times but they are released 24 hours in advance and it is hard for ppl to book. My friends had difficulty gettin reservatiions for a bigger group. Anywho, the food at the buffet was terrible. They mostly had pork, not many options in chicken at least. I think that this is a big point for me, we have gone to other places in the area where the food is great but here it disappointed. The soda drinks from the bar seemed watered down. The snack bar food was decent but then there the service was with attitude. I would not come back and if you are a foodie this is not the place.
Stayed 5 nights in Jul 2025

10/10 Excellent

alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I stayed 7 nights,The food in a la carte was always very good, we couldn't try the mexican restaurant because they closed it for the last 4 nights that we stayed there. Buffet was also good, they rotate menus and the quesadillas at breskast time are something you MUST try!! Drinks were good too and they were always willing to prepare upon request even if they didnt know how to prepare it... my dad would get a spresso from.the cafeteria and had the bartender prepare him a carajillo drink, for example. Staff were friendly and housekeeper was very nice too! Expedia advertises the hotel has yoga but I was told there were not doing yoga due to lack of people wanting to do it but if I wanted to do yoga they could have a class for me, and so they did!! My 8 yrs old son loved the kids club and the stuff was very caring! Overall was a good experience,. I do have some observations. There are no water sports like kayaking, paddle boarding or body surfing and that's something people going to the beach may be looking for. There are SMOKING AREAS but one of them is just right NEXT to the KID'S CLUB!! for kids health it should be moved, maybe by the beach/adults pool area would be a good locating. Rooms need to be updated and would be nice if there was a microwave in the room since either you have dinner early in order to be able to see the show or after the show. In our case we had to make reservations at 6:30 and by 11 that the buffet was closed my husband and my kids were hungry
Stayed 7 nights in Jul 2025

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
At first the guest staff was very nice but towards
Stayed 7 nights in Jul 2025

8/10 Good

Lourdes

Travelled with family
Liked: Cleanliness, staff & service
Overall, we had a great experience. The food was delicious and authentic as was the entertainment. The hotel is dated and needs updates. The beach was incredible. My kids loved the spa and I spoiled them with a service, treated myself too. I would stay here again in the future.
Stayed 5 nights in Jul 2025

4/10 Poor

Naidu

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Wi-Fi never worked. Our door card didn’t work the first 2 days which was such an inconvenience because we were in the 8th floor so we had to keep going downstairs. The QR code wasn’t working and when it did work it was impossible to make a reservation at the restaurants. The tour desk personnel-Patricia lied to my husband about getting a tour for a cheaper price if he signed up for a conference. The conference was a TIME SHARE conference. Not once did she mention TIME SHARE when she offered the tour. Me and her basically went back and forth about it for a while she told me we were obligated to go. When we showed up I told the other Time Share representative that Patricia obligated us to attend it at that point she told me we were free to go. Another thing that was bothersome was that the phone in our room was not working. We tried on & off for an hour to get room service and the phone sounded disconnected. Finally, if you want to get a good spot by the pool you have to go downstairs and put an item on the chair by 7 AM or else you won’t have a chair to sit on. I was extremely disappointed on this property and management.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There I no place to site see are if the area. You got to take a bus to go to the malecón. And to see the colonial town. Other than that. Place is great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Manuel

nice place an good service the staff extremely friendly !
Stayed 4 nights in Jul 2025

6/10 Okay

Tonya Rae

Liked: Cleanliness, staff & service
I liked this property for Nuevo. The beach was close to the property which we liked. The adult infinity pool was great. Things of concern was the pool bar cleanliness. The washing station was questionable as the bartenders were washing the cups with a sponge by hand and I never saw any soapy water or disinfectant type dips. It was a sketchy set-up on our opinion. The buffet is customary for mexico all inclusives. The restaurants were good
Stayed 5 nights in Jul 2025

6/10 Okay

Raul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
We were greeted by genuinely nice hosts but every building we were in it seemed like the AC’s were not working or on very low. I understand we were there in peak of summer, but every building lobby, restaurants/buffet were just as hot if not more than outside. Our rooms were not serviced (except for the beds being made). We were there 4 days/3nights. Only one day out of 4 we got clean towels. We had to ask for toilet paper hand soap and body wash. (That’s when the brought the clean towels). There were 4 drinks in the fridge when we were told there would be 10 daily (due to the package we paid for). I don’t think I should have to be asking for them, they know how to service each room and if they don’t they should. We ended up getting our own bottles of water and putting them in our fridge. Our coffee was never replenished, our cups were never picked up and new ones brought in. After paying for an exclusive package I felt we received the bare minimum. Would I stay at this hotel again, most likely not. I’ve stayed at La Estancia and never had an issue there. We decided to give this place a try, sorry, but for the same amount of money or just a little more I rather go somewhere else. This place is really not worth it. Most of the pool and some restaurant staff were genuinely very kind and helpful that was the best part of our stay.
Stayed 3 nights in Jul 2025

2/10 Terrible

Christopher

Travelled with partner
Disliked: Staff & service, property conditions & facilities
To Whom It May Concern, I am writing to express my extreme disappointment with my recent stay at the Krystal Grand Resort in Puerto Vallarta from July 23 to July 26. What was meant to be a relaxing birthday vacation turned into a series of unacceptable inconveniences and poor service that completely ruined my experience. Upon arrival, the first room had bugs, and the phone did not work, preventing us from easily contacting the front desk for assistance. We were moved to a second room, only to discover that the air conditioning did not work, and the shower was non-functional. When we informed the staff, we were told to wait 40 minutes for a third room or to shower in a dirty room—both options were unacceptable, especially as we had dinner reservations at 9:00 PM that we ultimately missed due to the delays and inconvenience. A manager apologized and attempted to make amends by offering to: Send a complimentary bottle of wine Move our dinner reservation to 10:00 PM However, when we arrived at the restaurant, we were informed they close at 10:00 PM, so no dinner was available. This was not only frustrating—it was deeply upsetting, as this night was meant to celebrate my birthday. After walking back to the front desk yet again and requesting further help, we were met with an unaccommodating attitude. We were left with only one dining option: room service. We had not eaten since lunch, and after waiting over an hour, we were told the food had been mistakenly deliv
Stayed 3 nights in Jul 2025

4/10 Poor

Enriqueta

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt unwelcome. Bathroom door old and shower moldy. There was no bar fridge, AC not working, no hair conditioner. No hand towels We have reservations for December 2025. I want to cancel after this bad experience
Stayed 3 nights in Jul 2025

6/10 Okay

Brian

Travelled with family and small children
Air conditioner never cooled after calling someone to fix it. Phone didn't work last 3 days asked continuously for someone to fix it but never did
Stayed 5 nights in Jul 2025

2/10 Terrible

Michael

Travelled with family, Travelled with partner
When checking in, we could not check in normal. We had to go down to the dark basement in a cramped loud room to check in. After traveling. The dining area had no fans and or A/C so it was so so hot. I will not ever go back there. Everything was out of date.
Stayed 4 nights in Jul 2025

6/10 Okay

Regina

Stayed 5 nights in Jul 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria Elena

Stayed 5 nights in Jul 2025

10/10 Excellent

Alicia, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the big pools
Stayed 7 nights in Jul 2025