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Krystal Grand Nuevo Vallarta – All Inclusive

4.0 star property
Family-friendly fun on the beach, with 3 outdoor pools

Photo gallery for Krystal Grand Nuevo Vallarta – All Inclusive

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Superior Room, 1 King Bed, Beachfront | View from room
On the beach, beach umbrellas, beach bar
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Couples treatment room(s), sauna, body treatments, aromatherapy

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • 24/7 front desk
The current price is AU$482
includes taxes & fees
5 May - 6 May

Explore the area

Map
BLVD. COSTERO #800, COL. FLAMINGOS, Nuevo Vallarta, NAY, 63732
  • El Tigre Golf at Paradise Village
    ‪6 min drive‬
  • Nuevo Vallarta Beach
    ‪6 min drive‬
  • Playa Bucerías
    ‪8 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪19 min drive‬

Room options

View all photos for Junior Double Room, 2 Double Beds, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Double Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Balcony, Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Bed

Standard Queen Bed

Standard Queen Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
Iron/ironing board
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room, 2 Double Beds, Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Sea View

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 1 King Bed, Pool Access, Ground Floor

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Superior Room, 1 King Bed, Beachfront

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 55 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Free rollaway/extra beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
Iron/ironing board
  • 34 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed OR 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Luxury Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Pool Access, Ground Floor

Free minibar, in-room safe, blackout curtains, iron/ironing board

Club Room, 2 Double Beds, Pool Access, Ground Floor

Highlights

Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Blackout curtains
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Garden View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Classic With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Classic With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Superior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Free minibar, in-room safe, blackout curtains, iron/ironing board

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Suite Junior With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Suite Premium With Pool View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe With Sea View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

About the area

Nuevo Vallarta

An all-inclusive stay in Nuevo Vallarta awaits you at Krystal Grand Nuevo Vallarta – All Inclusive. You'll be within a 5-minute walk of Bay of Banderas and 2.6 km (1.6 mi) from Nuevo Vallarta Beach. Highlights at this beachfront property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Hacienda El Mortero, serves Mexican cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a children's swimming pool. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Nuevo Vallarta property include Playa Bucerías and Nayar Vidanta Golf.

What's nearby

  • Flamingos Golf Club - 2 min drive - 2.3 km
  • El Tigre Golf at Paradise Village - 6 min drive - 3.8 km
  • Nuevo Vallarta Beach - 6 min drive - 2.6 km
  • Playa Bucerías - 8 min drive - 1.8 km
  • Nayar Vidanta Golf - 8 min drive - 7.6 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 19 min drive

Restaurants

  • ‪Don Rafael - ‬17 min walk
  • ‪La Botana - ‬18 min walk
  • ‪Riu Palace Piano Bar - ‬1 min walk
  • ‪Kulinarium - ‬19 min walk
  • ‪Rodizio - ‬4 min drive

About this property

Krystal Grand Nuevo Vallarta – All Inclusive

Family-friendly fun on the beach, with 3 outdoor pools
Krystal Grand Nuevo Vallarta – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Krystal Grand Nuevo Vallarta – All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

There are 8 meeting rooms available. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Krystal Grand Nuevo Vallarta – All Inclusive. Free self parking is available.

This 4-star Nuevo Vallarta property is smoke free.

  • 480 guestrooms or units
  • 4 dining venues
  • 5 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Nuevo Vallarta – All Inclusive offers 480 air-conditioned accommodations with MP3 docking stations and free minibar items. 50-inch LED televisions come with cable channels. Bathrooms include a shower and hairdryers. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
The on-site spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda El Mortero
  • Restaurante "O"
  • The Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Highchair
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • Free stocked minibar
  • Room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Nuevo Vallarta – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Nuevo Vallarta
Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Nuevo Vallarta – All Inclusive?

As of 3 May 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Nuevo Vallarta – All Inclusive on 5 May 2025 start from AU$482.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, Krystal Grand Nuevo Vallarta – All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Nuevo Vallarta – All Inclusive?

The closest beach to Krystal Grand Nuevo Vallarta – All Inclusive is Playa Bucerías (2.3 km).

Is there a spa on site at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, there is an onsite spa at Krystal Grand Nuevo Vallarta – All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Krystal Grand Nuevo Vallarta – All Inclusive have a pool?

Yep, and guests recommend it! Krystal Grand Nuevo Vallarta – All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Krystal Grand Nuevo Vallarta – All Inclusive?

Krystal Grand Nuevo Vallarta – All Inclusive features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with free minibar items and room service.

Is Krystal Grand Nuevo Vallarta – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that Krystal Grand Nuevo Vallarta – All Inclusive is a hit with families.

Does Krystal Grand Nuevo Vallarta – All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is on offer daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Krystal Grand Nuevo Vallarta – All Inclusive?

No, Krystal Grand Nuevo Vallarta – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Nuevo Vallarta – All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Nuevo Vallarta – All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Nuevo Vallarta – All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Krystal Grand Nuevo Vallarta – All Inclusive?

There is a golf course next to Krystal Grand Nuevo Vallarta – All Inclusive.

Krystal Grand Nuevo Vallarta – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 513 out of 1160 reviews
Rating 8 - Good. 313 out of 1160 reviews
Rating 6 - Okay. 179 out of 1160 reviews
Rating 4 - Poor. 82 out of 1160 reviews
Rating 2 - Terrible. 73 out of 1160 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Caylee

Disliked: Staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

6/10 Okay

Dick Martin

Travelled with family
Disliked: Staff & service
The food was good, hotel is overall average. Our room was very small, not a queen bed like mentioned, it was a double bed, no balcony, overlooked the hotel next door, listening to their fan motors humming all the time. One the the staff members in the Altitude lounge was not letting us book al la carte restaurants for the weekend, telling us that they are all full and to come back monday morning. We were a group of 4 people with black and gold bracelets. In 7 days, we had eaten at 1 al la carte. Totally unacceptable. I heard her tell others the same thing. Black bracelet people were told they can have an al la carte every night if they wanted. The other issue was saving lounge chairs around the pool, people having to get up at 4 or 5 am to reserve. They have signs that reserve chairs are forbidden, however, they did not enforse it. Overall average, would not stay again.
Stayed 10 nights in Jan 2025

8/10 Good

Shawn Anthony

Travelled with partner
Liked: Cleanliness
Very little night life
Stayed 6 nights in Jan 2025

8/10 Good

Derek

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, well maintained. Staff was friendly.Wish they could get rid of plastic bottles & update to refilled purified water stations.. All that plastic waste is unnecessary
Stayed 22 nights in Jan 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2025

10/10 Excellent

Gretchen Ann, BERLIN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Tere

Nice property. Loved the pools. Great service and good food.
Stayed 10 nights in Jan 2025

8/10 Good

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with beautiful pools and priced right. Would come again. More enforcement required for people that set towels on chairs and lounges leave them empty for hours.
Stayed 7 nights in Jan 2025

8/10 Good

Marsha Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2025

10/10 Excellent

Edna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josefina was very pleasant, friendly & helpful. We were upgraded to excellent accommodation. Marco was also pleasant & helpful. Very nice resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kimberley Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time here. The staff are awesome and the property is beautiful. Good food and shows. Very good price. Will return again and highly recommend.
Stayed 11 nights in Dec 2024

6/10 Okay

Jason

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The grounds were well kept and lush with palm trees and fauna. The adult pool was nice with a great location right on the beach. However, it was nearly impossible to get a chair at the pools because mostly the older snowbirds would go out at 5am and place their towels or clips to hoard all the chairs. The rules clearly stated that if a chair is unoccupied for more than 45 minutes you lose the chair, but this was not enforced. More than half the chairs would be empty until mid-afternoon when the snowbirds would show up to claim their prize (I guess after their morning round of golf). Really just a bunch of inconsiderate a-holes.The bartenders were usually great, but drinks mostly watered down and made with sugary syrup. Buffet food was mostly lousy and restaurants were just ok if you managed to get a reservation. Cleaning of our room was very lacking and basically consisted of making the beds but not much else. Under the beds was filthy and included a dirty sock that didnt belong to us. Our bathroom towels were literally refolded and put back dirty instead of fresh towels being provided (this was the most shocking part), and we even left a tip for the cleaning staff almost every day. Our room also had a strong smell of fresh varnish or wood stain that was overpowering (they probably thought a fresh coating of whatever wouid hide the dirt and obvious mold). I guess you kind of get what you pay for, but you still expect a minimum level of service. We wouldn't stay here again.
Stayed 7 nights in Jan 2025

6/10 Okay

taliia, Gardena

Stayed 3 nights in Jan 2025

10/10 Excellent

evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wish the pools closed more late
Stayed 2 nights in Jan 2025

4/10 Poor

Stephen

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Stayed 10 nights in Jan 2025

8/10 Good

Mark Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is much smaller than others we have stayed at, but we knew this in advance - and had a great trip. Lots of areas to get around and check out. Nice being able to walk up and down the beach as far as you want to go. Ate at all four a la carte restaurants, all of which were above average food in our opinion. Would say the Italian at the Grill was probably the best. Breakfast buffet was ok, best part by far were the fresh made tortillas. didn't go to the lunch or dinner buffets. For lunches we mostly made the 10-15 walk up the beach to Oye Henry's Beach Bar, which is definitely worth it for the coconut prawns and margaritas alone! Drinks in the resort aren't too bad, we paid the upgrade to Altitude club with premium liquors but high end stuff is pretty average compared to home (BC). Most bartenders and pool side servers were awesome. Not too many chairs on the beach and always none available, pretty much the same for all pools. The same issue as every other resort we've been to, with people reserving chairs all day but not using them, but the first resort we've actually seen staff move towels off empty chairs (but rarely). Adult infinity pool overlooking the beach is awesome for sure. Nightly entertainment was not bad, fire show was good but should be on the beach. Views from the resort and most rooms are fantastic (same goes for the sky bar). Overall a great trip, resort and rooms are a bit dated in places but would stay again.
Stayed 8 nights in Jan 2025

10/10 Excellent

Sarah

Stayed 9 nights in Jan 2025

6/10 Okay

Ashley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Pros: Staff was great. Food was pretty decent, breakfast was the best (omelet lady was amazing), bar drinks were good. Pool was nice but only one for you to use if you have kids or unless you upgrade to use exclusive (very small) pool. Cons: Dated rooms with mold on walls in bathroom. Poor housekeeping service, didn't change sheets once, didn't bring towels or TP one day and always sand on the floor. AC stopped working 2 nights. Majn floor room, latch didn't close well on patio door. Infinity pool only for adults. Have to be up early to get chair by pool or ocean.
Stayed 7 nights in Jan 2025

4/10 Poor

Brian

Travelled with group
Disliked: Amenities, property conditions & facilities
Disappointed describes many aspects of our stay. - The pool areas (although large pools) do not accommodate the number of people staying in both the hotel and AbNB condos….limited seating around the pools and beach area. People would reserve the chaise lounges by leaving a towel & returning hours later. Guests were reserving seats generally between 5-7 am. Signage around the pool stated no reserving but was never enforced even when you inquired to staff. Several days we could not even sit outside or get a seat. - Our services such as check in, check out and making dinner reservations were all handles in this small basement room….Dinner reservations were very difficult to obtain. We could not make a dinner reservation until our 3rd night…Resulting in the only option being the buffet room which was packed breakfast, lunch & dinner…not handy! The only inside bar area open in the evening hours was a minimal lobby bar with a total of 14 chairs. The rooftop bar had poor lighting and very little seating. - We required 3 visits from Maintenance to get the room safe operable. Reported our inroom phone did not work upon arrival, it was never fixed during a 10 day stay. The staff was friendly but did not look very happy as I think guests were complaining about the above issues. -The front desk & concierge desk were not helpful and would send you to the little room in the basement. Seem like the Concierge desk only wanted to sell timeshare sales visits or excursion purchases.
Stayed 10 nights in Jan 2025

8/10 Good

JINHUI

Liked: Cleanliness, staff & service, property conditions & facilities
It was an old building but pretty clean.
Stayed 5 nights in Nov 2024

2/10 Terrible

Angelica

Stayed 2 nights in Jan 2025

10/10 Excellent

Song Ji

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there was super friendly and nice. Me and my family really enjoyed our stay. Would go back !
Stayed 6 nights in Jan 2025

8/10 Good

Lisa

Liked: Cleanliness
Stayed for 9 night enjoyed the daytime was very fun. The pool and beach were great loved our waiter Adrienne he was great. Night life is very quit at this resort but overall would stay again. Also had VIP so that was a great bonus.
Stayed 9 nights in Jan 2025

10/10 Excellent

America

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great. Lots of pool space and so many ways to relax and enjoy.
Stayed 2 nights in Jan 2025

4/10 Poor

Jeffrey Harold

Travelled with group
Liked: Staff & service
Property is not proportionate. Way too many people for the amenities. No nightlife or after dinner sitting areas.
Stayed 7 nights in Jan 2025