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Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

5.0 star property
Adults-only beachfront hotel with 4 outdoor pools

Photo gallery for Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

4 outdoor pools, pool cabanas (surcharge), pool umbrellas
The Penthouse North + $200 Daily Resort Credits | View from room
Kayaking
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Housekeeping
  • Room service
The current price is AU$1,071
includes taxes & fees
5 May - 6 May

Explore the area

Map
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270
  • Garza Blanca Beach
    ‪8 min walk‬
  • Los Arcos
  • Playa Gemelas
    ‪7 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪42 min drive‬

Room options

View all photos for Two bedroom Master Suite South + $200 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two bedroom Master Suite South + $200 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Premium bedding
  • 241 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite two Double Beds South + $50 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite two Double Beds South + $50 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton bed sheets
  • 99 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Two Suite South Connected + $125 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Suite South Connected + $125 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Premium bedding
  • 198 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for The Penthouse North + $200 Daily Resort Credits

The Penthouse North + $200 Daily Resort Credits

The Penthouse North + $200 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Kitchen
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 265 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite North + $50 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite North + $50 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton bed sheets
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite South + $75 Daily Resort Credits

Ultra Suite South + $75 Daily Resort Credits

Ultra Suite South + $75 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Premium bedding
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Two Double Beds North + $50 Daily Resort Credits

Suite Two Double Beds North + $50 Daily Resort Credits

Suite Two Double Beds North + $50 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton bed sheets
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Corner North + $60 Daily Resort Credits

Corner North + $60 Daily Resort Credits

Corner North + $60 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton bed sheets
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Ultra Suites South Connected + $125 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Two Ultra Suites South Connected + $125 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Premium bedding
  • 198 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Suite North + $75 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite North + $75 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Premium bedding
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite South + $50 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Suite South + $50 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton bed sheets
  • 99 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite South + $90 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Corner Suite South + $90 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Ceiling fan
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Suite South + $60 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Corner Suite South + $60 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Ceiling fan
Egyptian cotton bed sheets
  • 99 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite Two Double Beds South + $75 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite Two Double Beds South + $75 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Ceiling fan
  • 99 sq m
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Ultra Suite North + $75 Daily Resort Credits

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Ultra Suite North + $75 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Premium bedding
  • 142 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Corner Suite North + $90 Daily Resort Credits

View from room

Ultra Corner Suite North + $90 Daily Resort Credits

Highlights

Balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Premium bedding
  • 126 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Casa Velas Adults Only All Inclusive

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  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.8 out of 5, Exceptional, 486 reviews
The price is AU$947
includes taxes & fees
17 May - 18 May
Casa Velas Adults Only All Inclusive

About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only. Within just a 15-minute stroll, you'll find popular places like Garza Blanca Beach and Bay of Banderas. Highlights at this all-inclusive hotel include 9 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Spa Imagine can include massages, body wraps and body scrubs along with access to the sauna and hot tub. With 4 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and 24-hour gym. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free buffet breakfast is offered between 7:00 AM and noon. There's also free valet parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 5-property class South Zone hotel include Malecon and Playa Gemelas.

What's nearby

  • Garza Blanca Beach - 8 min walk - 0.7 km
  • Playa Palmares - 16 min walk - 1.4 km
  • Playa Gemelas - 7 min drive - 3.3 km
  • Playa Mismaloya - 10 min drive - 4.9 km
  • Playa de los Muertos - 21 min drive - 7.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 42 min drive

Restaurants

  • ‪Playa Mismaloya - ‬6 min drive
  • ‪Blanca Blue Restaurant & Lounge - ‬11 min walk
  • ‪BocaDos STK - ‬4 min walk
  • ‪Noi - ‬1 min walk
  • ‪Hiroshi - ‬4 min walk

About this property

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Adults-only beachfront hotel with 4 outdoor pools
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers outdoor tennis courts, a health club and a rooftop terrace. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Puerto Vallarta hotel.

  • 145 guestrooms or units
  • 2 buildings
  • 9 dining venues
  • 4 bars by the pool
  • 2 swim-up bars
  • 5 bars or lounges
  • Conference rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • 1 conference room
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers 145 accommodations with outdoor private hot tubs and iPod docking stations. Rooms open to balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch flat-screen televisions come with DVD players and pay-per-view films. Espresso makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and toilets with an electronic bidet.

This Puerto Vallarta hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Imagine has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

4 outdoor pools, free pool cabanas, pool umbrellas

Hotel Mousai Puerto Vallarta Adults Only

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, 937 reviews
The price is AU$659
includes taxes & fees
5 May - 6 May
Hotel Mousai Puerto Vallarta Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free beach shuttle
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 swim-up bars
  • 4 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • DAO - ChineseContemporary
  • Hiroshi - Japanese
  • NOI - Italian Cuisine
  • The Rooftop
  • The Terrace

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Art gallery
  • Basketball
  • Beach volleyball
  • Designer stores
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Paddleboard
  • Piano
  • Racquetball/squash
  • Shopping
  • Snorkelling

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On the bay
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift (150 centimetre wide door)
  • Smooth flooring in public areas

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV
  • DVD player
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2600 per vehicle (return, maximum occupancy 5)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mousai Puerto Vallarta Adults Only
Hotel Mousai Puerto Vallarta All Inclusive
Hotel Mousai Puerto Vallarta Adults Only All Inclusive
Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Hotel

Frequently asked questions

What is the cancellation policy at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

As of 3 May 2025, prices found for a 1-night stay for 2 adults at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only on 5 May 2025 start from AU$1,070.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only has free valet parking.

Are there any beaches close to Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is a short 8-minute walk from Garza Blanca Beach. Fun beach activities include volleyball, snorkelling and kayaking. You can also find motor boats and boat tours.

Is there a spa on site at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, Spa Imagine is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only have a pool?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only features 4 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only.

Is Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only family-friendly?

No, Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Yep, all rooms come with private hot tubs.

Does Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only serve breakfast?

Yeah, complimentary buffet brekkie is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Relax with a coldie at the 4 poolside bars or 5 lounge bars, and grab a meal at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only's 9 restaurants.

What time are check-in & check-out at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only?

No, only service animals are allowed.

Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 94 out of 128 reviews
Rating 8 - Good. 12 out of 128 reviews
Rating 6 - Okay. 6 out of 128 reviews
Rating 4 - Poor. 4 out of 128 reviews
Rating 2 - Terrible. 12 out of 128 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roxana

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Melissa

Stayed 6 nights in Jan 2025

10/10 Excellent

Lindsey Dee

Stayed 5 nights in Dec 2024

2/10 Terrible

john

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
they try to sell you on becoming a member. if you say no they treat you very poorly.

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Everyone was so happy, helpful, had a smile on their face. The FOOD was amazing was not like the all inclusive generic food you usually get at all the hotels. Rooms were cleaned and turned down nightly with chocolates lights dime and soft music. This hotel is definitely well worth every penny spent to stay there. Definitely will stay there again.
Stayed 5 nights in Dec 2024

8/10 Good

Emil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is very rocky which makes it really hard to swim. There is a lot of walking from the room to the beach and to the other restaurants such as the steak house. You constantly have to wait for the tram/bus to take you from one location to the other.
Stayed 4 nights in Jan 2025

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty
Stayed 5 nights in Jan 2025

10/10 Excellent

LAURA

Travelled with partner
Liked: Cleanliness, amenities
Beautiful
Stayed 5 nights in Dec 2024

10/10 Excellent

bruce roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t go wrong here! Quite, modern, outstanding service and great food!
Stayed 7 nights in Dec 2024

10/10 Excellent

anita

Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mousai is an amazing hotel. It was so clean and pristine. The grounds were beautiful and lush. It felt as though Hotel Mousai thought of everything you could want in a hotel stay. Room: 5 stars The room was very spacious and beautiful. The mini bar was always well stocked. Our balcony had an amazing view of the ocean and the mountains. The hammock and hot tub were perfect to end the night in or watch the sunset. The room came with an iPad that controlled the lights, drapes (A for the blackout drapes) and music. We loved that the room came with a speaker system. You could Bluetooth your own music or play music already loaded onto the iPad. Most nights we would come back to the room and the beds would be turned down, lights would be dimmed, and soft music playing. It was a lovely touch and Thank you to Luz for taking care of our room all week. The bidet if you’ve never tried it, is great! Food: 5 stars The food was delicious everywhere we went. From Dao, Bocados, Blanca Blue it was 5 stars always. Even the food by the pool was delicious. Often times, food at an all inclusive is not the best but this food was absolutely delicious. Staff and service: 4 stars The staff was so friendly and accommodating everywhere we went. Omar at the pool was the best. Carlos our butler helped us with all our reservation needs. The only downside was the concierge trying to convince us to attend their demonstration. It felt pushy at times. Besides that, this hotel was hands down the best
Stayed 4 nights in Dec 2024

2/10 Terrible

Ali

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
**Title: Terrible Experience at Hotel Mousai** I recently stayed at Hotel Mousai for four nights, and it was absolutely horrible. Our room was dirty throughout our stay, and despite multiple calls for room service, no one ever showed up. We were provided with only three towels for the entire stay, which is unacceptable at a resort with a pool—we had to bring towels from the pool area! Additionally, our experience at the steakhouse was incredibly frustrating. The manager, Ruben, was unprofessional and unhelpful. I have a shrimp allergy, which I communicated to the staff before ordering. Instead of taking our steak orders, they insisted on bringing us whatever they wanted, and we ended up with a seafood platter that included shrimp. When we pointed this out to Ruben, he dismissed our concerns and said they wouldn't take any more orders. We left the restaurant upset and hungry. I would not recommend Hotel Mousai based on this experience. Never will I return.
Stayed 4 nights in Nov 2024

2/10 Terrible

Farbod

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Our stay at hotel mousai was absolutely horrible. We planned our stay of 4 nights hoping to have a relaxing stay and Hotel Mousai. Our room was dirty for the entire stay. We called for room service multiple times but they never showed up. We had 3 towels for 4 nights. Imagine going to a resort with pool and don’t have towels. We had to bring our towels from the pool area!! Not to mention our terrible experience at the steak house. I never experienced such a thing. The manager at the steak house who named “Ruben” refused to served us properly. I have allergies to shrimp and mentioned it first thing to the waiters and staff before even sitting down at the table. First of all they refused to take our order for steaks and said we’d bring you whatever we want!! Then they served us a platter instead of a seafood including SHRIMP!! After we told the manager Rubin, that we didn’t ask for seafood, specifically no shrimp he sair this is what it is and they are not taking orders anymore so we left pissed and starving!!! Never will be back.

2/10 Terrible

Mahan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at this hotel again. From start to finish, it was a deeply disappointing experience. Upon arrival after a long flight, it took over an hour to check in because there were only two receptionists, both of whom were clearly new and inexperienced. When we finally got to our room, we found hair in the bathroom sink. That same evening, I noticed black footprints on the bed sheets. Shockingly, it took the staff two full days to replace them. The dining experiences were even worse. The restaurant staff didn’t provide menus, citing a preset menu for our group, which severely limited our options. At the Chinese restaurant, they didn’t bring enough main courses, leaving many of us unsatisfied. The Japanese restaurant was marginally better, but the steakhouse was an absolute disaster. At the steakhouse, the staff served one steak to be shared among the group, despite everyone wanting different temperatures. Worse, the steak was cold and overcooked. Instead of addressing our concerns, they kept bringing out chicken and shrimp, which we didn’t want. The manager, “RUBEN,” was incredibly rude. When one of my friends requested a properly cooked steak, he flat-out refused, saying, “No more food. We’ve served enough.” This was supposed to be a luxurious stay, and we paid a premium expecting quality service. Instead, it was an utter disaster. I’m especially embarrassed because I invited a newlywed friend to join us, traveling all the way from Dubai to Puerto Vallarta.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kimia

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately, we did not have a good experience as a group of 12 especially when we were dining at the restaurant, the service was terrible specially at the steakhouse. If you’re a group more than eight, they’re not gonna even provide you a menu at the restaurants and they’re gonna serve you what they call it family style and you don’t have options to choose no matter if you purchase it or get a all inclusive package we had an all-inclusive package and at the steakhouse they served us chicken octopus stream, and a little bit of very dried cold steak. However, we asked that we are not gonna eat shrimps and chicken. We were not able to choose our steak and they brought us some steak by their own choice, which was very cold and dried when they served it and when we ask our server to change it, they refuse to do it. I also mentioned to our server that I don’t like overcooked steak and I want my steak to be rare and he he said this is what it is and we are not gonna serve anymore as we already brought the(dry cold overcooked steak). I asked for the manager (Ruben) and also the manager came and he said if you have a problem, go talk to the general manager and I’m not able to do anything for you and I’m not gonna serve you guys.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel, Stoneham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above.
Stayed 5 nights in Nov 2024

10/10 Excellent

Amy, glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience as always!
Stayed 6 nights in Oct 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff, great service, great facility and great food
Stayed 5 nights in Oct 2024

2/10 Terrible

davit

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except finding the guy for our bill every time we wanted to leave the pool.
Stayed 4 nights in Oct 2024

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our room at this property!! The rooftop pools are spectacular! We read in the hammock and sat in our personal hot tub on the suites balcony! Will absolutely return!
Stayed 4 nights in May 2024

2/10 Terrible

James Ross

Stayed 7 nights in Sep 2024

10/10 Excellent

Randeep, surrey

Stayed 7 nights in Sep 2024