Hyatt Ziva Puerto Vallarta - All-inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Hyatt Ziva Puerto Vallarta - All-inclusive

Children’s activities
Poolside bar
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

The current price is AU$562
includes taxes & fees
26 Sept - 27 Sept

Explore the area

View map
Carretera Barra de Navidad, Km. 3.5 Zona Hotelera Sur, Puerto Vallarta, 48390
  • Playa de los Muertos
    ‪2 min drive‬
  • Los Muertos Pier
    ‪3 min drive‬
  • Malecon
    ‪4 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪13 min drive‬

Room options

Ocean Front King

8.2 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • Sleeps 3

Ocean View Balcony Double

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

Ocean Front Double

7.4 out of 10
Good
(22 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

Club Ocean View Suite King

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
  • 65 sq m
  • Sleeps 4

Club Ocean View Suite Double

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
  • 65 sq m
  • Sleeps 5

Ocean View Double

8.8 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

Ocean View King

7.8 out of 10
Good
(31 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • Sleeps 3

Club Ocean Front Hot Tub King

9.0 out of 10
Wonderful
(20 reviews)

Highlights

Private hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
  • 65 sq m
  • Sleeps 4

Club Ocean Front Hot Tub Double

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Private hot tub
Air conditioning
Club Lounge
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
  • 65 sq m
  • Sleeps 5

Swim Up King(18+only)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • Sleeps 3

Swim Up Double(18+only)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • Sleeps 4

Double

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • Sleeps 4

Ocean View Balcony King

8.8 out of 10
Excellent
(40 reviews)

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

One Bedroom Plunge Pool Suite King

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Separate bedroom
Hairdryer
Rainfall showerhead
Bathrobes
  • 116 sq m
  • 1 bedroom
  • Sleeps 3

Club Ocean View Swim up Suite Double (18+ only)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds and 1 Queen Sofa Bed

King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
Private bathroom
  • 44 sq m
  • Sleeps 3

Club Ocean View Swim Up Suite King (18+only)

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Hairdryer
Rainfall showerhead
Bathrobes
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

Puerto Vallarta

A luxury stay in Puerto Vallarta awaits you at Hyatt Ziva Puerto Vallarta - All-inclusive. You'll be 1.8 km (1.1 mi) from Playa de los Muertos and 4.2 km (2.6 mi) from Malecon. Highlights at this all-inclusive property include 5 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Vita Mar Spa can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The theme restaurant, Casa Grande, serves Mexican cuisine and is open for dinner. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and Hot tub. 12296 square feet (1142 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Plus you'll find a children's swimming pool, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Conchas Chinas property include Cruise Ship Terminal and Bay of Banderas.

What's nearby

  • Conchas Chinas Beach - 7 min walk - 0.6 km
  • Playa de los Muertos - 2 min drive - 1.6 km
  • Los Muertos Pier - 3 min drive - 2.0 km
  • Malecon - 4 min drive - 3.5 km
  • Garza Blanca Beach - 6 min drive - 6.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 34 min drive

Restaurants

  • ‪The Top Sky Bar - ‬2 min drive
  • ‪Pureza - ‬2 min walk
  • ‪Blue Chairs Beach Resort Hotel - ‬3 min drive
  • ‪The Porch - ‬3 min drive
  • ‪Sapphire Ocean Club | Bistrot Local - ‬3 min drive

About this property

Hyatt Ziva Puerto Vallarta - All-inclusive

Luxury property on the beach, with 4 outdoor pools
Hyatt Ziva Puerto Vallarta - All-inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Hyatt Ziva Puerto Vallarta - All-inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. This all-inclusive property also offers a children's pool, a hot tub and a fitness centre. Self parking is free.

This 4.5-star Puerto Vallarta property is smoke free.

  • 335 guestrooms or units
  • 11 levels
  • 2 buildings
  • 5 dining venues
  • 6 bars or lounges
  • 12296 sq ft of conference space
  • 1142 sq. m of conference space
  • Built in 1969
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Ziva Puerto Vallarta - All-inclusive offers 335 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Vita Mar Spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Blaze
  • Casa Grande
  • Melanzane
  • Pureza
  • Vivaz Buffet

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,296 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Coworking space

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 1969
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Hyatt Ziva Puerto Vallarta All Inclusive All-inclusive property
Hyatt Ziva Puerto Vallarta
Hyatt Ziva
Hyatt Ziva Puerto Vallarta In

Frequently asked questions

What is the cancellation policy at Hyatt Ziva Puerto Vallarta - All-inclusive?

Hyatt Ziva Puerto Vallarta - All-inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Ziva Puerto Vallarta - All-inclusive?

As of 25 Sept 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Puerto Vallarta - All-inclusive on 26 Sept 2025 start from AU$561.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Ziva Puerto Vallarta - All-inclusive?

Yep, Hyatt Ziva Puerto Vallarta - All-inclusive has a free self car park.

Are there any beaches close to Hyatt Ziva Puerto Vallarta - All-inclusive?

Yep, Hyatt Ziva Puerto Vallarta - All-inclusive is on Playa Estaca, which travelers give top marks. Fun beach activities include yoga, volleyball and jet skiing. You can also find motor boats.

Is there a spa on site at Hyatt Ziva Puerto Vallarta - All-inclusive?

Yep, Vita Mar Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hyatt Ziva Puerto Vallarta - All-inclusive have a pool?

Hyatt Ziva Puerto Vallarta - All-inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hyatt Ziva Puerto Vallarta - All-inclusive?

Hyatt Ziva Puerto Vallarta - All-inclusive features 4 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with 24-hour room service and free minibar items.

What makes Hyatt Ziva Puerto Vallarta - All-inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hyatt Ziva Puerto Vallarta - All-inclusive.

Is there a free airport shuttle available at Hyatt Ziva Puerto Vallarta - All-inclusive?

No, Hyatt Ziva Puerto Vallarta - All-inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Ziva Puerto Vallarta - All-inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Ziva Puerto Vallarta - All-inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hyatt Ziva Puerto Vallarta - All-inclusive?

No, only service animals are allowed.

Reviews

Hyatt Ziva Puerto Vallarta - All-inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 864 out of 1336 reviews
Rating 8 - Good. 261 out of 1336 reviews
Rating 6 - Okay. 113 out of 1336 reviews
Rating 4 - Poor. 62 out of 1336 reviews
Rating 2 - Terrible. 36 out of 1336 reviews

Reviews

10/10 Excellent

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Tasha Ann

Stayed 6 nights in Jun 2025

8/10 Good

Devon

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property is beautiful. The swimmable beach is so much fun. Jesus and Fermin at the Playa beach bar were phenomenal and never let our glasses empty. The spa is nice but had to listen to construction noise during my visit. Amalia is an amazing massage therapist though. Would definitely recommend this resort.

6/10 Okay

Raul Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Colleen

Stayed 3 nights in Jun 2025

10/10 Excellent

Luis Fernando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome beach access. The sand is literally a few steps from the elevator. The food is really good and overall is a good deal for an all inclusive. Notable mention, for their customer service to: Delia. Hostess from the buffet. Azael and Saira from the Daily Cafe. Naomy from Guest Services. Thanks Hyat Ziva. We will be back. Naomi from Guest Servicess.
Stayed 5 nights in Jun 2025

10/10 Excellent

Calleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We go every year❤️
Stayed 4 nights in Jun 2025

2/10 Terrible

Taira

Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed on the 20th floor, had 1 elevator that took forever, then the elevator stopped working so everyone had to use service elevator, it took almost 15-20min to get downstairs. I didn’t have hot water for 3 days. Did not care for management attitude. Its tons of construction going on, so couldn't sleep in. It was so many other things. Overall didn’t care for this resort.
Stayed 7 nights in Jun 2025

8/10 Good

Frank, Concord

Liked: Cleanliness, amenities
Stayed 6 nights in Jun 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely LOVED our stay. The staff was so friendly and helpful, the beach was gorgeous, the food and drinks were great, so many good dining options, great pools, view from the room was great... can't say enough good things about this place. Would absolutely recommend it for anyone traveling to Puerto Vallarta
Stayed 4 nights in Jun 2025

10/10 Excellent

Antonio

Stayed 4 nights in Jun 2025

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach and all the dining options at this resort. Beautiful swim up bar and so many pools to choose from. Gorgeous ocean views and not overly crowded.
Stayed 4 nights in Jun 2025

10/10 Excellent

FRANK

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our family enjoyed our stay very much.
Stayed 5 nights in Jun 2025

10/10 Excellent

Laura

Stayed 3 nights in Jun 2025

4/10 Poor

Payam, houston

Stayed 3 nights in Jun 2025

10/10 Excellent

Grethel, Los Angeles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service, food and super clean hotel
Stayed 1 night in Jun 2025

8/10 Good

Daniel Frias

Travelled with partner
We love our room. Food not so much, very few options.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly a remarkable resort. They have security at the entrance gate which makes it feel safe. The resort is stunning and well taken care of. We booked an ocean front hot tub on the balcony king room. It did not disappoint. The bartenders were very social and made perfect cocktails. The head chef of the Italian restaurant was a 10/10 when it came to customer service. He was doing table touches and went out of his way to make our evening very special. The beach is private so very little vendors bugging all day. Book the trip, you won’t regret it.
Stayed 3 nights in Jun 2025

8/10 Good

Luis Ramon

Liked: Cleanliness, staff & service
Instalaciones aceptables, clima del cuarto insuficiente, colchon malo por lo demas bien en general
Stayed 3 nights in Jun 2025

2/10 Terrible

MOUSA

Stayed 4 nights in Jun 2025

10/10 Excellent

Arvin

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, wonderful hospitality from the staff and incredible food made with love. The hotel is private, secluded, and absolutely amazing. 10/10 would recommend!
Stayed 4 nights in Jun 2025

10/10 Excellent

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I usually don’t do reviews on any of my trips but I had to! I’ve been to Mexico so many times and by far this is the best hotel I’ve ever been to. The rooms were so nice, clean and beautiful. My boyfriend proposed to me on our stay and the staff that were involved were so nice and welcoming and made the experience so much better I couldn’t ask for anything more. All the staff at the bar, restaurants and front desk were the best!! Especially Natalio the bartender at the pool bar he was awesome!! I’m definitely going back especially now we have the memory of getting engaged there :) I highly recommend this resort. The food was really good too you can’t go wrong for the price.
Stayed 5 nights in Jun 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing, would definitely cone back. I lost my phone in a waterproof case in the ocean and staff recovered it 2 days later with no issues. All staff are super nice, warm, welcoming, and honest. Rooms are clean and have strong air conditioning.
Stayed 4 nights in Jun 2025

6/10 Okay

Myriam

Liked: Cleanliness, staff & service, room comfort
El elevador descompuesto, tuvimos que usar el elevador de servicio Mucho ruido por zonas en reparación , máquinas ruidosas. Deberían de avisar que están en relación antes de reservar .
Stayed 3 nights in Jun 2025

6/10 Okay

Janele

Travelled with family
Liked: Cleanliness, staff & service, amenities
One of the big reasons I am giving this rating was because for the duration of our stay, we were bombarded with construction noise! I wish they had a construction notice when we booked. I had asked to be transferred but they were giving me a downgrade of my present room. I had my mother with me and she would take naps in the afternoon but ended up being so loud. Elevator was down and we were using the service elevator which was taking forever and hot! Otherwise every staff was so warm and accommodating. We love the hospitality. I felt very secured and facilities are great!
Stayed 4 nights in Jun 2025