See all properties
Save

Fiesta Americana Puerto Vallarta All Inclusive & Spa

4.0 star property
Family fun on the beach, with outdoor pool, near Cruise Ship Terminal

Photo gallery for Fiesta Americana Puerto Vallarta All Inclusive & Spa

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Sports facility
7 restaurants, breakfast, lunch, dinner served; Mexican cuisine
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

8.4 out of 10
Very good

Popular amenities

The current price is AU$624
includes taxes & fees
18 May - 19 May

Explore the area

Map
Av. Francisco Medina Ascencio 2179, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Cruise Ship Terminal
    ‪2 min drive‬
  • Malecon
    ‪4 min drive‬
  • Playa de los Muertos
    ‪15 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪14 min drive‬

Room options

View all photos for Family Room, 2 Double Beds, Non Smoking

View from room

Family Room, 2 Double Beds, Non Smoking

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Partial ocean view
  • 41 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Fiesta Club Penthouse, 2 Double

7 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Fiesta Club Penthouse, 2 Double

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking (Fiesta)

7 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Club Room, 2 Double Beds, Non Smoking (Fiesta)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Fiesta Club Penthouse, 1 King

7 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Fiesta Club Penthouse, 1 King

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Sea view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Superior Room, 1 King Bed, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Non Smoking

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite

7 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Honeymoon Suite

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

Minibar, in-room safe, desk, blackout curtains

Superior Room, 2 Double Beds, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Blackout curtains
Hairdryer
Eco-friendly toiletries
  • Partial ocean view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
Aerial view

Four Seasons Resort Punta Mita

Punta de Mita
  • On private beach
  • Pool
  • Hot tub
  • Spa
4.6 out of 5, Wonderful, 344 reviews
The price is AU$2,013
includes taxes & fees
1 June - 2 June
Four Seasons Resort Punta Mita

About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Fiesta Americana Puerto Vallarta All Inclusive & Spa. You'll be 1.8 km (1.1 mi) from Cruise Ship Terminal and 4.2 km (2.6 mi) from Malecon. Highlights at this beachfront property include 7 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering at Nakawe Spa can include beachside massages, body wraps and body scrubs along with access to the sauna and steam room. The fine-dining restaurant, El Mexicano, serves Mexican cuisine and is open for dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. 5274 square feet (490 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a gym and a children's swimming pool. Each morning free buffet breakfast is offered between 7 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Hotel Zone property include Playa de los Muertos and Vallarta Adventures.

What's nearby

  • La Isla - 6 min walk - 0.5 km
  • Hotel Zone Beach - 8 min walk - 0.7 km
  • Cruise Ship Terminal - 2 min drive - 1.8 km
  • Malecon - 4 min drive - 3.7 km
  • Playa de los Muertos - 15 min drive - 5.1 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 14 min drive

Restaurants

  • ‪Food Park PV - ‬4 min walk
  • ‪Deli Express - ‬1 min walk
  • ‪La Leche - ‬1 min walk
  • ‪The Market Sea Food - ‬8 min walk
  • ‪La Cantina Sports Bar - ‬2 min walk

About this property

Fiesta Americana Puerto Vallarta All Inclusive & Spa

Family fun on the beach, with outdoor pool, near Cruise Ship Terminal
Fiesta Americana Puerto Vallarta All Inclusive & Spa is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Fiesta Americana Puerto Vallarta All Inclusive & Spa such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a fitness centre and a garden. Self parking is free.

Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 291 guestrooms or units
  • 9 levels
  • 7 dining venues
  • 4 bars or lounges
  • Conference rooms
  • 5274 sq ft of conference space
  • 490 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fiesta Americana Puerto Vallarta All Inclusive & Spa offers 291 accommodations with minibars and a safe. Rooms open to balconies. 42-inch Smart televisions come with cable channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Nakawe Spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.5 out of 5, Wonderful, 1,002 reviews
The price is AU$567
includes taxes & fees
3 May - 4 May
Velas Vallarta Suites Resort All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Chulavista
  • El Mexicano
  • La Cevicheria
  • Rosato
  • The Grill

Things to do

  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Conference centre (5,274 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • 5 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (99 centimetre high)
  • Lift (132 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee for check-in between 6:00 AM and 11:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 2088 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 2088 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 6:00 AM and 11:00 AM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Americana Fiesta Puerto Vallarta
Americana Puerto Vallarta
Fiesta Americana Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta
Fiesta Puerto Vallarta
Puerto Vallarta Fiesta
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta Hotel Puerto Vallarta
Fiesta Americana All Inclusive Hotel
Fiesta Americana Puerto Vallarta All Inclusive
Puerto Vallarta Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Puerto Valla
Fiesta Americana Puerto Vallarta Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta Hotel All Inclusive
Fiesta Americana Hotel All Inclusive
Hotel Fiesta Americana Puerto Vallarta & Spa Hotel
Fiesta Americana Puerto Vallarta & Spa Hotel Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana Hotel
Fiesta Americana
Fiesta Americana Puerto Vallarta All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel All Inclusive
Fiesta Americana Puerto Vallarta Spa Hotel
Fiesta Americana Puerto Vallarta
Fiesta Americana Puerto Vallarta All Inclusive Spa Hotel
Fiesta Americana All Inclusive

Frequently asked questions

What is the cancellation policy at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Fiesta Americana Puerto Vallarta All Inclusive & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

As of 2 May 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Puerto Vallarta All Inclusive & Spa on 18 May 2025 start from AU$623.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Yep, Fiesta Americana Puerto Vallarta All Inclusive & Spa has a free self car park.

Are there any beaches close to Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Yep, Fiesta Americana Puerto Vallarta All Inclusive & Spa is a short 8-minute walk from Hotel Zone Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Yep, Nakawe Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa have a pool?

Yep, and guests recommend it! Fiesta Americana Puerto Vallarta All Inclusive & Spa has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Fiesta Americana Puerto Vallarta All Inclusive & Spa features a full-service spa, an outdoor pool and 7 restaurants.

What makes Fiesta Americana Puerto Vallarta All Inclusive & Spa a romantic place to stay?

Beachfront dining and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Fiesta Americana Puerto Vallarta All Inclusive & Spa.

Is Fiesta Americana Puerto Vallarta All Inclusive & Spa family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fiesta Americana Puerto Vallarta All Inclusive & Spa is a hit with families.

Does Fiesta Americana Puerto Vallarta All Inclusive & Spa serve breakfast?

Yeah, free buffet brekkie is served daily from 7 AM to 11:30 AM.

Is there a free airport shuttle available at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Americana Puerto Vallarta All Inclusive & Spa?

Dogs are welcome at Fiesta Americana Puerto Vallarta All Inclusive & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

Fiesta Americana Puerto Vallarta All Inclusive & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 710 out of 1320 reviews
Rating 8 - Good. 302 out of 1320 reviews
Rating 6 - Okay. 174 out of 1320 reviews
Rating 4 - Poor. 78 out of 1320 reviews
Rating 2 - Terrible. 56 out of 1320 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene una muy linda ambientacion y una piscina muy grande, la atencion en los restaurantes es excelente. Hay varias amenities a las que se acceden con un pago extra.
Stayed 6 nights in Jan 2025

6/10 Okay

Lisa Marie

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is very old and needs a major updates. There are only three restaurants and no lunch or dinner buffets so after being there for eight days, we were pretty tired of the food. First four nights there every dinner that we ordered came to us ice cold. After we complained, they were better but not great. Honestly, they didn’t really seem like they cared. The Italian and the Asian restaurants were by far our favorite. The Mexican restaurant was terrible. They played music in the lobby bar every night until and it was extremely loud. The hotel next-door would also have a beach party every night that was right in front of our hotel that was also very loud and could be heard in all of the rooms. The highlight of our trip was Leo the pool bartender. He was phenomenal! Very personable and greeted us every morning when we came down to the pool. He was also the only bartender that really knew how to make a good drink. We have stayed at fiesta Americana‘s and other cities in Mexico and had great experiences, but that was not the case this time. When we checked out, they did not even ask us how our day was. They’re carefree, nonchalant non-caring, attitudes at this hotel were very disappointing. Needless to say, we will not be returning to this hotel the next time we visit Puerto Vallarta.
Stayed 8 nights in Jan 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Sad there was no transportation from airport. Sad there was a lot of construction going on. Suggest they limit construction to one area at a time.
Stayed 8 nights in Jan 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with the best house keeping and room service
Stayed 5 nights in Jan 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views! Amazing services
Stayed 6 nights in Jan 2025

10/10 Excellent

Joaquin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My day was very excellent. I love the room service love the clean mess, the safeness and the kindness of the workers.
Stayed 7 nights in Jan 2025

6/10 Okay

Maria de Pilar

Stayed 5 nights in Oct 2024

10/10 Excellent

David Cuevas

Liked: Staff & service
room bathroom smells all the time
Stayed 5 nights in Jan 2025

8/10 Good

Paul

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the hotel because it’s pet friendly, close to the airport and it’s convenient to get around town.
Stayed 4 nights in Jan 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hume is a warm capable head waiter. Patty is a superb barrista Tina is wonderful lobby host Coral & Karen are terrific lobby bar waitresses Margarito is a gifted omelette chef Ignacio and Rafael are great adult pool attendants Antonio is a great pool bartender We were disappointed in the food quality especially in the Mexican restaurant The loud music well into the night disturbed our sleep. We are now staying at a nearby resort which is less expensive and a better value.
Stayed 5 nights in Jan 2025

6/10 Okay

John, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Poor food quality in all three restaurants, including the Mexican restaurant where you’d expect better.
Stayed 6 nights in Dec 2024

2/10 Terrible

Francisco Javier De

Disliked: Cleanliness, property conditions & facilities
Food is not that good anymore. They persuade you to try and buy a share and if you decline the service is not the best.
Stayed 4 nights in Jan 2025

8/10 Good

Charles

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 6 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The service in the sonne club,Rafael and Nacho, was outstanding. The meals were good throughout the hotel, with italian being our favorite. There was some construction work going on and can't wait till our next visit to see itcompleted. The views from the room were outstanding, never a bad sunset.
Stayed 7 nights in Jan 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service
Ok
Stayed 7 nights in Jan 2025

10/10 Excellent

William Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great good, service, cleanliness., location.
Stayed 7 nights in Jan 2025

10/10 Excellent

Arturo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gusto en jeneral no tengo ninguna queja puedo volver a regresar sin duda alguna
Stayed 4 nights in Jan 2025

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

8/10 Good

Franklin, Nanaimo

Travelled with partner
Liked: Cleanliness, staff & service
The staff are wonderful nothing is too much trouble for them. Our room was always immaculately clean, the housekeeping always obliging. We were supposed to receive a free bottle of complimentary wine, which we did not get after many times asking about this. We did get two wine glasses in the room, but no wine!! We did listen to the talk on joining the All Access Club, which is not for us. We received a free day at the Adult Pool, which we were unable to use. We will not return sadly as the noise was unbearable. When nice listening music was played it relaxing, then about 10:00 AM, the volume went up, I had a headache most of the time. The property next door was a culprit of this, the sound carried from 7:15 am until almost 11:00 pm.
Stayed 14 nights in Jan 2025

8/10 Good

Treena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

6/10 Okay

Nancy

Disliked: Staff & service
The quality of the food can improve.
Stayed 4 nights in Oct 2024

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Maria, Gilroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent as always!!!! Yonni at the beach gave us excellent customer service 💜
Stayed 4 nights in Jan 2025