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Aparthotel

Porto Playa Condo Hotel & Beachclub

4.0 star property
Family-friendly aparthotel with 2 restaurants and 2 outdoor pools

Photo gallery for Porto Playa Condo Hotel & Beachclub

Front of property – evening/night
Family Penthouse, 3 Bedrooms, Terrace | View from room
Exclusive Penthouse, 2 Bedrooms, Terrace | Private kitchen
Family Penthouse, 3 Bedrooms, Terrace | Terrace/patio
Exclusive Penthouse, 2 Bedrooms, Terrace | Living area

Reviews

9.2 out of 10
Wonderful

Popular amenities

The current price is AU$257
includes taxes & fees
31 Oct - 1 Nov

Explore the area

View map
1 Avenida Norte Esquina 16 Norte Bis, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Exclusive Condo, 1 Bedroom

Exclusive Condo, 1 Bedroom | View from room

Exclusive Condo, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Condo, 2 Bedrooms, Garden View

Family Condo, 2 Bedrooms, Garden View | Balcony view

Family Condo, 2 Bedrooms, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Kitchen
  • 96 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Exclusive Penthouse, 2 Bedrooms, Terrace

Exclusive Penthouse, 2 Bedrooms, Terrace | Terrace/patio

Exclusive Penthouse, 2 Bedrooms, Terrace

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
  • 140 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Family Penthouse, 3 Bedrooms, Terrace

Family Penthouse, 3 Bedrooms, Terrace | Terrace/patio

Family Penthouse, 3 Bedrooms, Terrace

Highlights

Furnished patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private rooftop hot tub
Air conditioning
  • 205 sq m
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 1 King Bed, 1 Double Bed and 2 Twin Beds

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About the area

Playa del Carmen

A family-friendly stay in the heart of Playa del Carmen awaits you at Porto Playa Condo Hotel & Beachclub. Within steps you'll find popular attractions like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this aparthotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .Each apartment is soundproofed and features an LED TV with cable channels, along with free WiFi, a balcony and a dining area. A kitchen comes with a fridge, a microwave and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include free toiletries and premium bedding. A living room, a coffee/tea maker and in-room childcare are also available. Housekeeping is available on request. .A relaxing visit to Maya Spa can include deep-tissue massages and Swedish massages along with facials, body treatments and aromatherapy. The restaurant, ASI, is open for breakfast, brunch and lunch. Enjoy the gym, Hot tub, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 7:30 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a short walk of this 4-property class Downtown Playa del Carmen aparthotel include Mamitas Beach and within a 15-minute walk you'll find Playa del Carmen Maritime Terminal.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 km
  • Quinta Alegría Shopping Mall - 1 min walk - 0.0 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Aldea Corazón - ‬2 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬3 min walk

About this property

Porto Playa Condo Hotel & Beachclub

Family-friendly aparthotel with 2 restaurants and 2 outdoor pools
There are 2 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. Porto Playa Condo Hotel & Beachclub offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a fitness centre. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. A children's pool, spa services, and a terrace are also featured at the family-friendly Porto Playa Condo Hotel & Beachclub. The aparthotel can provide concierge services and wedding services. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 1 building
  • 21 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Built in 2005
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Porto Playa Condo Hotel & Beachclub offers 21 accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes dining tables and kitchen islands. Beds feature Egyptian cotton sheets and premium bedding. 48-inch LED televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Maya Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is open selected days.

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El Taj Oceanfront & Beachside Condo Hotel
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.5 out of 5, Wonderful, 999 reviews
The price is AU$274
includes taxes & fees
26 Oct - 27 Oct
El Taj Oceanfront & Beachside Condo Hotel

Property amenities

Beach

  • Sandy beach nearby
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot tub
  • Pool loungers
  • Pool umbrellas
  • Sports massages
  • Swedish massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Theme park shuttle (surcharge)
  • Car hire
  • Free covered self parking on site

Family friendly

  • Childcare (surcharge)
  • Children stay free (see details)
  • Children's pool
  • Cot: USD 10 per night

Restaurants on site

  • ASI
  • KOBMA

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen island
  • Microwave
  • Paper towels
  • Spices
  • Toaster oven
  • Water dispenser

Dining

  • Daily full breakfast available 7:30 AM to noon for a fee: USD 20 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Dining table
  • Minibar

Bedrooms

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Rollaway/extra bed: USD 15 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 48-inch LED TV with cable channels

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Upper floors accessible by stairs only
  • Designated smoking areas

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Free local calls
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Meal delivery service
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a shopping district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre
  • Near the ocean

Things to do

  • Children's pool
  • Fitness classes
  • Gym
  • Mountain biking
  • Scuba diving
  • Snorkelling
  • Yoga classes
  • Casino nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Theme park nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 21 units
  • 3 floors
  • At least 80% lighting from LEDs
  • Bed sheets changed on request
  • Built in 2005
  • Double-glazed windows
  • Garden
  • Housekeeping (on request)
  • Humane treatment of captive wild animals
  • Individual decor
  • Individual furnishings
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Towels (changed on request)
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
The check-in location differs from the property location; go to: [El Taj Oceanfront & Beachside Condo Hotel]
Guests will receive an email within 72 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The property will be renovating from 14 July 2025 to 15 November 2025 (completion date subject to change). The following areas are affected:
  • Exterior

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Private entrance

Pets

  • Pets and service animals are not allowed at Porto Playa Condo Hotel & Beachclub

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 20.00 per person
  • Airport shuttle fee: USD 130 per vehicle (return, maximum occupancy 3)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Porto Beachclub
Porto Condo Hotel Beachclub
Porto Playa
Porto Playa Beachclub
Porto Playa Condo Hotel
Porto Playa Condo Hotel & Beachclub
Porto Playa Condo Hotel And Beachclub
Porto Playa Condo Hotel Beachclub Playa del Carmen
Porto Playa Condo Hotel Beachclub
Porto Playa Beachclub Playa del Carmen
Porto & Beachclub Del Carmen
Porto Playa Condo Hotel Beachclub
Porto Playa Condo Hotel & Beachclub Aparthotel
Porto Playa Condo Hotel & Beachclub Playa del Carmen
Porto Playa Condo Hotel & Beachclub Aparthotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Porto Playa Condo Hotel & Beachclub?

Porto Playa Condo Hotel & Beachclub offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Porto Playa Condo Hotel & Beachclub?

As of 25 Oct 2025, prices found for a 1-night stay for 2 adults at Porto Playa Condo Hotel & Beachclub on 31 Oct 2025 start from AU$256.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Porto Playa Condo Hotel & Beachclub?

Yep, Porto Playa Condo Hotel & Beachclub has a free self car park.

Are there any beaches close to Porto Playa Condo Hotel & Beachclub?

Yep, Porto Playa Condo Hotel & Beachclub is a short 4-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Porto Playa Condo Hotel & Beachclub?

Yep, Maya Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as sports massages.

Does Porto Playa Condo Hotel & Beachclub have a pool?

Yep, and guests love it! Porto Playa Condo Hotel & Beachclub has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at Porto Playa Condo Hotel & Beachclub?

This property features 2 outdoor pools, as well as premium bedding and a living room.

What makes Porto Playa Condo Hotel & Beachclub a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Porto Playa Condo Hotel & Beachclub.

Is Porto Playa Condo Hotel & Beachclub family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise that Porto Playa Condo Hotel & Beachclub is a hit with families.

Does Porto Playa Condo Hotel & Beachclub serve breakfast?

Yeah, full brekkie is offered daily from 7:30 AM to noon.

Is there a free airport shuttle available at Porto Playa Condo Hotel & Beachclub?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Porto Playa Condo Hotel & Beachclub?

Yep, you can grab a meal at Porto Playa Condo Hotel & Beachclub's onsite restaurant that serves breakfast, brunch and lunch.

What time are check-in & check-out at Porto Playa Condo Hotel & Beachclub?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Porto Playa Condo Hotel & Beachclub?

No, pets and service animals are not allowed.

Porto Playa Condo Hotel & Beachclub Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 290 out of 412 reviews
Rating 8 - Good. 87 out of 412 reviews
Rating 6 - Okay. 22 out of 412 reviews
Rating 4 - Poor. 8 out of 412 reviews
Rating 2 - Terrible. 5 out of 412 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

sheldon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fantastic stay
Stayed 4 nights in Jul 2025

8/10 Good

Joseph, Commerce Township

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the space in the condo and the free coffee as well as all the needs for us. Also, really loved the pool and hot tub!
Stayed 7 nights in Jul 2025

8/10 Good

Lyndell

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

4/10 Poor

Sethi Kalin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Several issues. 1 tired travelers have to walk down the street to the concierge office. 2 no accommodations or complimentary service for pool being out of service. 3 laundry service didn't wash our clothes. Only folded and returned dirty. 4 Security tried bribing our party for money, stating we we're too loud and he'll take some money not to report the issue!
Stayed 7 nights in Jun 2025

4/10 Poor

Jennifer

Stayed 5 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Anywhere else would be very expensive

This is my third time staying at this property. It's great location. If this 2 bedroom apartment was located anywhere else, it would be at least triple the cost. But here in playa, we have a really nice place close to everything. Highly recommend it.
Stayed 2 nights in Jun 2025

8/10 Good

Ariadna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very good location.
Stayed 5 nights in Jun 2025

10/10 Excellent

Brendy, Chino Hills

Liked: Cleanliness, property conditions & facilities
Loved the place. I liked the private terrace and spa. We could see the Main Street from the spa.
Stayed 6 nights in Jun 2025

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great beautiful place, next to 5th Avenue, only downside there was loud music you can hear from one of the bars on 5Th Avenue until 3AM Pretty good singer but if you are a light sleeper it might bother you.
Stayed 4 nights in Jun 2025

10/10 Excellent

William Charles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the room. Everything was exceptionally clean, there was a water cooler, oven, etc. for anything needed. The A/C worked wonderfully and the hot tub on the top of the property wasn't actually too hot.
Stayed 6 nights in Jun 2025

8/10 Good

Ferdinard

Stayed 5 nights in Jun 2025

4/10 Poor

Jemima

Forget about getting your deposit back. They accused us of leaving marks on the kitchen stove when we didn't even touch it or cook anything. Was very disappointed.
Stayed 5 nights in Apr 2025

10/10 Excellent

Sintia

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Jesus

Travelled with family
Liked: Amenities, property conditions & facilities
The property is fine and is an excellent location. The staff is friendly and very accommodating. Parking the vehicles was very challenging but manageable. I would stay here again.
Stayed 7 nights in Jun 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
We had the family penthouse which was very large. My kids loved it. All I can say is that the penthouse is 4 flights so if stairs are a difficulty be warned. My husband and I stayed in a bedroom on the first floor which was fine for us but the kitchen is on the 2nd floor and master bedroom on the 3rd floor. We couldn’t have made that.
Stayed 5 nights in May 2025

8/10 Good

Farhad

Liked: Cleanliness, property conditions & facilities
This property unfortunately as beautiful as it is, is located near either a sewage treatment plant or an area, where they ship all the smelly seaweed. Because the moment you open up the door to go outside, the smell of sewage overwhelms you.
Stayed 2 nights in May 2025

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort
Great visit
Stayed 1 night in May 2025

10/10 Excellent

Pete

Travelled with family
Liked: Cleanliness, room comfort

Best vacation ever

So amazing! Staff was very friendly and attentive. Within walking distance to everything
Stayed 5 nights in May 2025

8/10 Good

Daisy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love staying here, everything is nice and clean.
Stayed 5 nights in May 2025

8/10 Good

Robert J

Travelled with family
Liked: Cleanliness, room comfort

Great Intro to Playa del Carmen and Cancun area

Very good location, convenient and comfortable, many restaurants and stores very nearby, great to have on-site parking, is close to Xcarret park which is a MUST SEE location and well worth the trip and the cost. The town is a bit commercial but not over the top for a beach resort, with a safe and secure vibe that was most welcome. Staff at the hotel and in all restaurants etc were friendly, accommodating and helpful and made our trip very delightful. Spanish language is helpful but not critical as ENGLISH seemed widely spoken and understood.
Stayed 3 nights in May 2025

2/10 Terrible

Sophia

Liked: Room comfort
Disliked: Cleanliness

AVOID - UNSAFE & DIRTY POOL!

This hotel is a health hazard. To be clear, the accommodation is lovely- comfortable and very well equipped, however the pool filtration system is broken and therefore the pool is a health hazard. We noticed that the water was warm, completely still, the waterfalls were off, there was scum around the edges and on the surface of the pool. From closer inspection it appeared that the filtration system was broken and as such the pool was essentially a pond with no chemical treatments and therefore liable for disease and illness. We raised this with the hotel staff and we were just lied to. I have managed properties with swimming pools so I know what the process is and that they are happy to risk their guests safety was not acceptable. We checked out once they confirmed we would get a refund. They then refused with hotels.com to refund us. Fortunately I had the promise of a refund in writing and sent this to my credit card company who then sorted it. The management are liars. We were offered their sister hotel which is next to the sea and smells like fish with a pool mostly in shade, and was a downgrade from what we had booked. We were told the pool has a leak and needs a full drain down however this hasn’t been booked in- why not? At cost to ourselves and losing a day of our holiday to move we just wanted to leave. If the pool was working, this would be a great place to stay; until then, avoid at all costs.
Stayed 7 nights in May 2025

8/10 Good

Mahesh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location, walking distance to beach, shopping and restaurants. Too noisy with loud music playing every night. Checkin process a bit complicated.
Stayed 5 nights in Apr 2025

10/10 Excellent

Juve

Liked: Cleanliness, property conditions & facilities
We had the 3 bedroom penthouse, 3 flights of stairs, 3rd flight is the rooftop patio that has an excellent view of Cozumel and the beach.. 5th avenue is right outside the property which makes it so much better when looking for food, drinks or just a nice stroll on the town.. seems like they only turn on the fountains for the pool on weekend which helped water get colder. Water was warm in pool Monday-Thursday. Overall I really enjoyed our stay here. Staff and cleaning lady were great!
Stayed 5 nights in Apr 2025

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property needs some updates, but it is located in a wonderful area. Tons of activities within walking distance. Averaged 13k steps a day and still didn’t go everywhere. Downtown Playa is the best place to go in Mexico.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely, patient, helpful staff. Good water pressure. AC works well! Water cooler with cool water. Shaded parking. Room darkening curtains. Very spacious. Huge master bath. Clean. We frequently stay at condo in beach areas-the floors were much cleaner than most. The interior courtyard is filled with nice plants and an interesting twisting pool. There is a larger pool on an upper level where it would get more sun and large enough to swim. Little french bakery steps from entrance. You can hear loud club music outside, but not to much inside the condo. The fitness center is next door in a actual stand alone fitness center. You will need to get a entry ticket from the front desk. If you are a runner, I would prefer a morning run by 8:00 on 5th Ave before it is sunny and crowded. Has a fun retro feel. Would defy stay there again. Best yet, they never asked me to write a review!
Stayed 1 night in Apr 2025