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Hotel Las Golondrinas

Property class: 3.5

Photo gallery for Hotel Las Golondrinas

A beach with clear turquoise water, palm trees, and a sandy shore.
A spacious lobby with a high ceiling, a decorative chandelier, and a reception desk in the background.
A swimming pool with lounge chairs and a table in the center, surrounded by greenery and a wooden deck.
A courtyard with a wooden pathway, a stone statue, and lush greenery.
A spacious lobby with a high ceiling, stone walls, and modern lighting fixtures. There are potted plants and a seating area with a table and chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Av. Constituyentes, No. 178 Esq. calle 20, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Room

A hotel room with a bed, a ceiling fan, a wall-mounted artwork, a bedside table with a phone, and a door leading to an outdoor area.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a red and white bedspread, a gold headboard, and a wardrobe with floral carvings.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room Deluxe

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room Deluxe

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with two beds, each with white bedding and orange pillows, a wooden headboard, and a nightstand with a lamp.

Deluxe Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with two beds, a dining area with chairs, a table, and a painting on the wall.

Standard Room

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite

A hotel room with a large bed, a red and white bedspread, a red pillow, and a gold ornate headboard.

Suite

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Standard Room (1)

A hotel room with two beds, each with white bedding and orange pillows, a wooden headboard, and a nightstand with a lamp.

Standard Room (1)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed OR 2 King Beds
  • Free Wi-Fi

View all photos for Honeymoon Room

A modern bathroom with a large bathtub, marble tiles, a small window, and a handrail.

Honeymoon Room

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Playa del Carmen

A family-friendly stay in the heart of Playa del Carmen awaits you at Hotel Las Golondrinas. Within just a 10-minute stroll, you'll find Quinta Avenida and Mamitas Beach. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include a children's swimming pool, a garden and express check-out. Each morning full breakfast is served between 7:00 AM and 11:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 3.5-property class Gonzalo Guerrero hotel include Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 9 min walk - 0.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬4 min walk
  • ‪La Vagabunda - ‬7 min walk
  • ‪El Fogón - ‬3 min walk
  • ‪Señor Frogs - ‬5 min walk
  • ‪Aldo's - ‬6 min walk

About this property

Hotel Las Golondrinas

There's a restaurant on site. Public spaces have free WiFi. Hotel Las Golondrinas offers its guests 2 outdoor swimming pools and a children's pool. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Hotel Las Golondrinas. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 66 guestrooms or units
  • 4 levels
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Dining venue
Hotel Las Golondrinas offers 66 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Beds feature down duvets. LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: MXN 260 for adults and MXN 260 for children
  • A restaurant

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • In-room full-sized refrigerator/freezer

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Las Golondrinas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MXN 260 for adults and from MXN 260 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 008-007-006499/2025

We should mention

  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Las Golondrinas
Hotel Las Golondrinas Playa del Carmen
Las Golondrinas Playa del Carmen
Hotel Las Golondrinas Riviera Maya/Playa Del Carmen, Mexico
Las Golondrinas l Carmen
Hotel Las Golondrinas Hotel
Hotel Las Golondrinas Playa del Carmen
Hotel Las Golondrinas Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Las Golondrinas?

Hotel Las Golondrinas offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Las Golondrinas?

Yep, Hotel Las Golondrinas has a free self car park.

Are there any beaches close to Hotel Las Golondrinas?

Yep, Hotel Las Golondrinas is a short 10-minute walk from Playa del Carmen Main Beach.

Does Hotel Las Golondrinas have a pool?

Hotel Las Golondrinas has 2 outdoor swimming pools and a kids' pool.

Is Hotel Las Golondrinas family-friendly?

You bet! With amenities such as a children's pool and babysitting services, it's no surprise that Hotel Las Golondrinas is a hit with families.

Does Hotel Las Golondrinas serve breakfast?

Yeah, full brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Las Golondrinas?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Las Golondrinas?

Yep, you can grab a meal at Hotel Las Golondrinas's onsite restaurant.

What time are check-in & check-out at Hotel Las Golondrinas?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Las Golondrinas?

No, pets and service animals are not allowed.

Hotel Las Golondrinas Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 99 out of 273 reviews
Rating 8 - Good. 99 out of 273 reviews
Rating 6 - Okay. 48 out of 273 reviews
Rating 4 - Poor. 12 out of 273 reviews
Rating 2 - Terrible. 15 out of 273 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centric place and always clean and very pretty. Staff are always friendly and accommodating. One of my favourite stays in playa del Carmen. Also includes plenty of parking.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

alberto

Liked: Cleanliness, amenities, property conditions & facilities
Everything it was perfect from this guy it was helpful.
Stayed 6 nights in Feb 2026
Verified review

8/10 Good

Marcial

Liked: Cleanliness
Nice location..hotel looks old..good overall
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Fransisca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cheap stay very clean
Stayed 5 nights in Mar 2023
Verified review

10/10 Excellent

Gilberto

Good location, safe and quiet
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Cassandra l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very close to everything
Stayed 3 nights in Mar 2023
Verified review

8/10 Good

Korey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, rooms were clean. No complaints for the price. Kids liked the pools. Would definitely stay there again.
Verified review

10/10 Excellent

LARISA FRINE JARDON

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. You can walk to the beach and to the ADO bus station. The hotel is cosy and it's got charm. The buffet breakfast could be better, but the staff is nice.
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 3 nights in Feb 2023
Verified review

6/10 Okay

Maria

Liked: Amenities, property conditions & facilities
The rooms were a little too small but clean, the bathroom was clean but the toilet seat was rusty, very well situated, the areas outside was amazing it looks like a jungle, the staff was nice.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Staff is friendly and helpful. Walking distance to shops, restaurants, beaches. Skip the breakfast at the attached breakfast bar ... there's a nice little Mexican restaurant on the same block with excellent breakfast menu.
Stayed 9 nights in Feb 2024
Verified review

6/10 Okay

Emilia

Everything was ok
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice, it is very well located. It has very good connections to transportation and food. The only thing that needs to be improved is the reception inside the internet rooms and there are no places where there is no good reception. In general, it is very good.
Stayed 7 nights in Dec 2024
Verified review

8/10 Good

Anna Tari

Liked: Cleanliness, staff & service
This hotel is in a perfect location. Close the grocery store and 5th! Close to restaurants that were priced much better then on 5th. The lush gardens are great however if you want to tan it covers like a canopy and hardly any sun comes through, but beautiful to read and relax by the pool. Staff amazing!
Stayed 10 nights in Feb 2023
Verified review

8/10 Good

Hikari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I has everything I needed. Perhaps even more than I did. I had a full tub and spacious bathroom. Perfect sized room for 1-2 people. Front desk were always accommodating. Great stay!
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Kevin William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great traditional atmosphere

Very nice hotel in a great location just a few blocks away from 5th. Staff was fantastic and helpful with all our needs. Atmosphere is very tradition with the courtyard. The only negative was lack of water pressure in the shower but it was sufficient to get the job done. Would stay hear again. Few doors down was a great latin fast food joint which have great portions. Ate there twice. Location on main street and extremely safe.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Elaine

Liked: Staff & service, amenities, property conditions & facilities
In general good,and fair price,however why i didnt rate as 5 star, because bathroom is stinky,smell like pee, really strong odor. Thats my only bad review in general is a nice hotel and convenient everything is around!!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2023
Verified review

6/10 Okay

Verified traveller

Disliked: Staff & service

It was just Ok… would not stay again.

The hot water was out for 2 days. The safe didn’t work because they said the battery was probably out. They gave me a lock with key to use for the box, but that didn’t work. It was clean and great location. I sent an email asking about private transportation from airport, they said take the ADO bus.
Stayed 4 nights in Dec 2023
Verified review

8/10 Good

Ralf

Liked: Cleanliness
The room was equipped with both a fan and an AC. Unfortunately there was construction work ongoing at the indoor pool and the outdoor pool was closed. The breakfast was quite nice with a good selection of warm and cold dishes, but there were no fresh juices. There is no coffee machine in the normal rooms. The gents at the reception were not proactive, you had to ask for everything. The promoted Beach Club is not too far away and if you want to enjoy the beach you need to go to one of those. Transfer to the airport is easy and straightforward from the ATO Bus terminal (250m away).
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Agustín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación está excelente, tienes cerca la 5ta avenida, renta de carros, tiendas de auto servicios, restaurantes…, la habitación cuenta con lo necesario para la estancia, está limpia, tiene un refrigerador mediano, el personal muy atento, mi estancia fue por 7 días
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

ABIGAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante cómodo y bonito el hotel. Únicamente no le da sol a la alberca pero todo perfecto.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

ABIGAIL

Liked: Cleanliness, amenities, property conditions & facilities
Habitación limpia El lugar está cuidado Hay varios restaurantes alrededor Está como a 6 cuadras de la quinta avenida
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

JORGE

Liked: Cleanliness, staff & service, room comfort

Buena relación precio/calidad

El check-in estuvo muy estresante. La reserva no estaba en sistema del hotel porque indebidamente, 2 días antes de mi llegada, alguien de Hotels.com el 19 de Febrero canceló la reserva aunque ya estaba pagada. De no ser por DIANA una de las encargadas de reservas del Hotel Las Golondrinas, que investigó y resolvió el caso hablando a Hotels.com, yo hubiera tenido que pagar otra vez para hospedarnos en el hotel. Gracias Diana por tu alto sentido de servicio al cliente. Es la tercera vez que nos hospedamos en éste hotel, siempre todo bien excepto en ésta ocasión donde alguien externo (un tercero) metió la pata. Yo sí recomiendo éste hotel, buena relación precio/calidad, muy buena ubicación, tiene estacionamiento gratis, restaurant comida muy rica, el recepcionista muy atento y servicial.
Stayed 7 nights in Feb 2025