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Westin Trillium House, Blue Mountain

4.0 star property
Family-friendly slopeside fun with golf course

Photo gallery for Westin Trillium House, Blue Mountain

Private beach nearby, sun-loungers, beach umbrellas, beach towels
Lobby lounge
Exterior
Outdoor pool
Outdoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Gym
The current price is AU$323
includes taxes & fees
14 Sept - 15 Sept

Explore the area

View map
220 Gord Canning Drive, The Blue Mountains, ON, L9Y 0V9
  • Blue Mountain Ski Resort
    ‪2 min walk‬
  • Scandinave Spa Blue Mountain
    ‪3 min drive‬
  • Collingwood Scenic Caves
    ‪4 min drive‬

Room options

View all photos for Suite, 3 Bedrooms

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 3 Bedrooms

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Living area

Suite, 3 Bedrooms

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 8
  • 3 Double Beds

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(66 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Kitchenette
Mini-fridge
Dishwasher
LED TV
  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 Queen Bed with Sofa bed, Non Smoking

9.0 out of 10
Wonderful
(81 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Kitchenette
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 38 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Suite, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 6
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Kitchenette
Dishwasher
LED TV
  • 60 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms, Non Smoking

Family Suite, 2 Bedrooms, Non Smoking

Family Suite, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Living area

Suite, 2 Bedrooms, Non Smoking

8.6 out of 10
Excellent
(17 reviews)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 93 sq m
  • Mountain view
  • Sleeps 6
  • 2 Double Beds

About the area

The Blue Mountains

A family-friendly stay in The Blue Mountains awaits you at Westin Trillium House, Blue Mountain. Within a short 5-minute stroll, you'll find Blue Mountain Ski Resort and Ridge Runner Mountain Coaster. Highlights at this beach hotel include a golf course, a nearby private beach and a restaurant. .The family restaurant, Oliver and Bonacini, serves American cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. With ski-in ski-out access, there's more time for downhill skiing and snowboarding and you'll find skiing lessons on site. 8000 square feet (743 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include limo/town car service. Additionally, you'll find an outdoor swimming pool, free Wi-Fi in public areas and a 24-hour gym. Full breakfast is available daily between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 4-property class The Blue Mountains hotel, you'll be 2.3 km (1.4 mi) from Scandinave Spa Blue Mountain and 3.3 km (2 mi) from Collingwood Scenic Caves.

What's nearby

  • Plunge Aquatic Center - 1 min walk - 0.0 km
  • Blue Mountain Ski Resort - 2 min walk - 0.2 km
  • Ridge Runner Mountain Coaster - 5 min walk - 0.5 km
  • Scandinave Spa Blue Mountain - 3 min drive - 1.5 km
  • Collingwood Scenic Caves - 4 min drive - 3.6 km

Getting around

  • Toronto, ON (YYZ-Pearson Intl.) - 115 min drive

Restaurants

  • ‪Side Launch Brewing Co - ‬7 min drive
  • ‪Northwinds Brewpub & Craft Beer Store - ‬4 min walk
  • ‪Montana’s BBQ & Bar - ‬9 min drive
  • ‪Starbucks - ‬4 min walk
  • ‪Rusty's at Blue - ‬3 min walk

About this property

Westin Trillium House, Blue Mountain

Family-friendly slopeside fun with golf course
Unwind on the private sandy beach, located just 5 kilometres away. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Westin Trillium House, Blue Mountain, where you can play a round of golf at the golf course and enjoy amenities such as a complimentary children's club and an outdoor pool.

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a 24-hour fitness centre, a sauna and a garden. Parking is available for a fee.

This 4-star The Blue Mountains hotel is smoke free.

  • 228 guestrooms or units
  • 5 levels
  • Conference rooms
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 2005
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Westin Trillium House, Blue Mountain offers 228 air-conditioned accommodations with fireplaces and DVD players. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 43-inch LED televisions come with cable channels and pay-per-view films. Microwaves and coffee/tea makers are provided. Bathrooms include bathrobes and complimentary toiletries.

This The Blue Mountains hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, Spanish

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4.4 out of 5, Excellent, 4,205 reviews
The price is AU$291
includes taxes & fees
2 Sept - 3 Sept
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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Parking on site (CAD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: CAD 20 to 40 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Oliver and Bonacini

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Beach volleyball
  • Bicycle repair station
  • Bicycle storage
  • Bicycles
  • Downhill skiing
  • Free children's club
  • Golf carts
  • Golf clubs/equipment
  • Hiking/biking trails
  • Ice skating
  • Mini golf
  • Mountain biking
  • Optional golf privileges
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Ropes course
  • Sauna
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Snow tubing
  • Snowboarding
  • Snowshoeing
  • TV in common areas

Family friendly

  • DVD player
  • Free children's club
  • In-room microwave
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Late-night room service
  • Microwave
  • Toaster

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Fireplace
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 50.00 per accommodation, per night, plus a deposit of CAD 50 per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 per person
  • Fee for in-room wireless Internet: CAD 15 per night (rates may vary)
  • Self-parking fee: CAD 20.00 per night (in/out privileges)
  • Pet deposit: CAD 50 per night
  • Pet fee: CAD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Blue Mountain Trillium House
Blue Mountain Westin Trillium
Trillium House
Trillium House Blue Mountain
Trillium Westin House Blue Mountain
Westin House Blue Mountain
Westin Trillium House
Westin Trillium House Blue Mountain
Westin Trillium House Hotel
Westin Trillium House Hotel Blue Mountain
Collingwood Westin
Westin Collingwood
Westin Trillium Hotel Blue Mountain
Westin Trillium House Blue Mountain Blue Mountains, Ontario
Westin Trillium House Blue Mountain Hotel Blue Mountains
Westin Trillium House Blue Mountain Hotel
Westin Trillium House Blue Hotel
Westin Trillium House Blue
Westin Trillium House Blue Mountain Hotel Mountains
Westin Trillium House Blue Mountain Mountains Ontario
Westin Trillium House Blue Mountain Hotel The Blue Mountains
Westin Trillium House Blue Mountain The Blue Mountains
Westin Trillium House Blue Mo
Westin Trillium House, Blue Mountain Hotel
Westin Trillium House, Blue Mountain The Blue Mountains
Westin Trillium House, Blue Mountain Hotel The Blue Mountains

Frequently asked questions

What is the cancellation policy at Westin Trillium House, Blue Mountain?

Westin Trillium House, Blue Mountain offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Westin Trillium House, Blue Mountain?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Westin Trillium House, Blue Mountain on 14 Sept 2025 start from AU$323.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Westin Trillium House, Blue Mountain?

Yep, Westin Trillium House, Blue Mountain has a self car park with in/out privileges for CAD 20.00 per night.

Are there any beaches close to Westin Trillium House, Blue Mountain?

The closest beach to Westin Trillium House, Blue Mountain is Blue Mountain Beach (7.1 km).

Does Westin Trillium House, Blue Mountain have a pool?

Westin Trillium House, Blue Mountain has an outdoor pool.

What makes Westin Trillium House, Blue Mountain a romantic place to stay?

A lounge bar and late-night room service, as well as pillowtop beds and fireplaces in the guestrooms, help set the scene for a romantic weekend at Westin Trillium House, Blue Mountain.

Is Westin Trillium House, Blue Mountain family-friendly?

You bet! With amenities such as a free children's club, a playground and on-site mini golf, it's no surprise that Westin Trillium House, Blue Mountain is a hit with families.

Does Westin Trillium House, Blue Mountain serve breakfast?

You bet, full brekkie is available daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Westin Trillium House, Blue Mountain?

No, Westin Trillium House, Blue Mountain does not offer an airport shuttle service.

Is there a bar or restaurant at Westin Trillium House, Blue Mountain?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Westin Trillium House, Blue Mountain?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Westin Trillium House, Blue Mountain?

Dogs are welcome at Westin Trillium House, Blue Mountain, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 18 kg per pet.

Is there a golf course on site at Westin Trillium House, Blue Mountain?

Yep, Westin Trillium House, Blue Mountain has an 18-hole golf course. Mini golf, golf carts, golf clubs and a golf pro shop are also available.

Westin Trillium House, Blue Mountain Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1007 reviews
Rating 8 - Good. 202 out of 1007 reviews
Rating 6 - Okay. 68 out of 1007 reviews
Rating 4 - Poor. 25 out of 1007 reviews
Rating 2 - Terrible. 25 out of 1007 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shawaiz

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
The Westin Trillium is a beautiful hotel right in the Village of Blue Mountain. Just be sure to review what is open and or closed on the actual Blue Mountain app or confirm with the hotel as most things were closed the weekend I chose over Mother’s Day. Be aware that there is a resort fee, and extra municipal taxes on top of regular taxes charged and this fee is applicable off season even if most things listed in the fee are closed. Expedias room description was inaccurate and the fees shown at the time of booking appeared differently on my final invoice.
Stayed 2 nights in May 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay! Loved the room and view of the village! Everything was so clean, even the underground parking was super clean. Quick driving distance to everything we wanted to see. Friendly staff. Plan on going again.
Stayed 1 night in May 2025

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Great weekend, loved the heated pool/ hot tub plus blue mountain village experience. We will be back.
Stayed 1 night in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hub for a stay in Blue Mountain. Check in was easy and the room was incredible!
Stayed 2 nights in May 2025

10/10 Excellent

Susan White

Stayed 3 nights in May 2025

8/10 Good

H

Stayed 3 nights in May 2025

10/10 Excellent

James

Stayed 1 night in May 2025

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. Staff were very friendly and it was peaceful.
Stayed 2 nights in Apr 2025

10/10 Excellent

Beatrice

Travelled with partner, Travelled with group
Liked: Amenities
Stay was wonderful
Stayed 1 night in May 2025

10/10 Excellent

brooke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect stay! The room was clean and comfortable. We had a beautiful view of the village and the mountain. The pool, hot tubs, and sauna were wonderful. This time of year was nice and quiet but everything was still open in the village. The staff at the hotel were exceptional.
Stayed 1 night in Apr 2025

10/10 Excellent

ANDREA

Stayed 2 nights in Apr 2025

10/10 Excellent

PAK LONG, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Madelaine

Liked: Cleanliness, staff & service, property conditions & facilities
Location and amenities
Stayed 1 night in Mar 2025

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jaiwon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Grace

Stayed 1 night in Apr 2025

10/10 Excellent

Jon

Stayed 1 night in Apr 2025

8/10 Good

Shanelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great first introduction to Blue Mountain and I enjoy the walkability to and from the village.
Stayed 1 night in Apr 2025

10/10 Excellent

Salma

Stayed 1 night in Apr 2025

6/10 Okay

Jen

Travelled with partner
We went during low season and wish we had an upfront warning of certain situations before booking or even while checking in. During the low season majority of the village activities are closed from Tuesday - Thursday. We showed up on Monday and we're given wrist bands for two activities which was included within the resort fee. They failed to mention to us when checking in to ensure we used them that day as they will all be closed the following day of our stay, you'd think that would be something to mention. They did advise the heating pool and hot tub will be closed the next day for cleaning, additionally they also had a scheduled power outage on Tuesday from 11:00PM - 3Am. If we were made aware upfront we would have not stayed for Tuesday and gone home. This was all scheduled and should have been mentioned or advised up front. We enjoyed the room, it was spacious, comfortable and other than losing power at some point had everything we needed and was the highlight of the stay We ordered room service Tuesday morning, although extremely pricey is was delicious however, we left our tray outside by our door around 2pm and wasn't picked up until the following morning, same with a neighbor down the hallway and was collecting flies. Overall, this could have been a decent stay if we went when things were operating as you would expect. I recommend if you are going in low season to contact them, to confirm what will be open.Bring your own snacks and some food. Left disappointed.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Vacation

Great stay for family
Stayed 2 nights in Apr 2025

10/10 Excellent

reza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2025