8/10 Good
Martin
Travelled with family
26 July 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly and attentive staff. Quick to assist with any questions. Location is great, with easy access to transit and walking to nearby neighbourhoods. Lots of great nearby eateries and convenience stores on every other block. The room is a good size, especially by Japanese standards.
The only issue was that we booked a room for 4 (2 adults and 2 kids), but the room only had 1 (king-sized) bed and 1 small sofa that converted to a bed that barely fit 1 kid. When we enquired at the front desk, they offered to either make up the sofa with sheets for 9,000 yen, or give us sheets for free. As bizarre as it seemed to have to pay extra for them to add sheets, it still didn't solve the problem of where our 2nd child was supposed to sleep. We asked them to deliver 2 sets of sheets, and we managed to create a makeshift bed on the floor. The hotel doesn't have cots or roll-away beds. It was very strange that they knew that we were travelling as a family of 4, but only provided bedding for 3 people. The next day they did offer us a 2 bedroom unit, but for a significantly higher rate than our King Executive room, and since we'd already unpacked, it didn't make much sense logistically or financially.
After we "Macgyver-ed" the sleeping arrangements, everything else was great. We would definitely consider this hotel again, but be prepared that their interpretation of how to sleep 4 guests might be off compared to other hotels. We had no such issues at Mimaru hotels previously.
Martin
Stayed 3 nights in Jul 2025