Courtyard Orlando Lake Buena Vista in the Marriott Village

3.0 star property
Family-friendly hotel with 2 restaurants, near Orlando Vineland Premium Outlets

Photo gallery for Courtyard Orlando Lake Buena Vista in the Marriott Village

Indoor pool, 3 outdoor pools, open 7:00 AM to 10 PM, pool umbrellas
Creator video - submitted by JetsettingJabber
Property amenity
2 restaurants, breakfast, lunch, dinner served; American cuisine
Room, 2 Queen Beds, Pool View (Balcony) | Pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$149
includes taxes & fees
24 Feb - 25 Feb

Explore the area

View map
8623 Vineland Avenue, Orlando, FL, 32821
  • Place, Lake Bryan
    ‪6 min walk‬
  • Place, Orlando Vineland Premium Outlets
    ‪17 min walk‬
  • Place, Disney Springs™
    ‪2 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪20 min drive‬

Room options

Suite, 1 Bedroom, Balcony

8.6 out of 10
Excellent
(10 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-in Shwr)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Pool View (Balcony)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Pool View (Balcony)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed with Sofa bed, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Pool View

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(54 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds

8.8 out of 10
Excellent
(98 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Orlando

A family-friendly stay in Orlando awaits you at Courtyard Orlando Lake Buena Vista in the Marriott Village. You'll be 1.4 km (0.9 mi) from Orlando Vineland Premium Outlets and 3.2 km (2 mi) from Disney Springs™. Highlights at this hotel include 2 restaurants, 3 outdoor swimming pools and an indoor swimming pool. .The bistro, The Bistro, serves American cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 4 hot tubs, 24-hour gym and kids' swimming pool plus access to a playground. 2866 square feet (266 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also self parking, along with the convenience of a free theme park shuttle. .Places within a 15-minute drive of this 3-property class Orlando hotel include Epcot® and Disney's Hollywood Studios®.

What's nearby

  • Lake Bryan - 6 min walk - 0.6 km
  • Little Lake Bryan - 11 min walk - 0.9 km
  • Mary Queen of the Universe Shrine - 17 min walk - 1.4 km
  • Orlando Vineland Premium Outlets - 17 min walk - 1.5 km
  • Disney Springs™ - 2 min drive - 2.0 km

Getting around

  • Orlando Station - 18 min drive
  • Orlando International Airport (MCO) - 25 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Chick-fil-A - ‬14 min walk
  • ‪Golden Corral - ‬3 min walk
  • ‪Wendy's - ‬10 min walk
  • ‪Starbucks - ‬13 min walk

About this property

Courtyard Orlando Lake Buena Vista in the Marriott Village

Family-friendly hotel with 2 restaurants, near Orlando Vineland Premium Outlets
As a guest of Courtyard Orlando Lake Buena Vista in the Marriott Village, you'll find 3 outdoor swimming pools and 4 hot tubs along with an indoor pool, a 24-hour fitness centre, and a children's pool. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 2866 square feet (266 square metres) and includes conference space. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly Courtyard Orlando Lake Buena Vista in the Marriott Village. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Orlando hotel.

  • 312 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 coffee shops
  • 2866 sq ft of conference space
  • 266 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Courtyard Orlando Lake Buena Vista in the Marriott Village offers 312 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Beds feature premium bedding. 50-inch Smart televisions come with premium cable channels and Netflix. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Orlando hotel provides wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Free theme park shuttle
  • Parking on site (USD 25 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 17.99 for adults and USD 12.99 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Starbucks
  • The Bistro
  • Village Food Hall

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • 4 hot tubs
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fenced pool
  • Free rollaway/extra bed
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,866 square feet of conference space
  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (61 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: USD 50.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 5.63 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 17.99 for adults and from USD 12.99 for children
  • Fee for in-room wireless Internet: USD 0.00 per day (rates may vary)
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Orlando Lake Buena Vista
Courtyard Marriott Village
Courtyard Marriott Village Hotel
Courtyard Marriott Village Hotel Orlando Lake Buena Vista
Courtyard Orlando Lake Buena Vista Marriott Village
Marriott Courtyard Orlando Lake Buena Vista
Marriott Orlando Lake Buena Vista
Marriott Village
Marriott Village Courtyard
Village Marriott
Courtyard Orlando Lake Buena Vista Marriott Village Hotel
Courtyard Lake Buena Vista Marriott Village Hotel
Courtyard Lake Buena Vista Marriott Village
Orlando Courtyard
Courtyard Orlando Lake Buena Vista in the Marriott Village Hotel

Frequently asked questions

What is the cancellation policy at Courtyard Orlando Lake Buena Vista in the Marriott Village?

Courtyard Orlando Lake Buena Vista in the Marriott Village offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Courtyard Orlando Lake Buena Vista in the Marriott Village?

As of 5 Feb 2026, prices found for a 1-night stay for 2 adults at Courtyard Orlando Lake Buena Vista in the Marriott Village on 24 Feb 2026 start from AU$141.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Courtyard Orlando Lake Buena Vista in the Marriott Village?

Yep, Courtyard Orlando Lake Buena Vista in the Marriott Village has a self car park with in/out privileges for USD 25 per night. A self car park is also available, for a fee.

Are there any beaches close to Courtyard Orlando Lake Buena Vista in the Marriott Village?

The closest beach to Courtyard Orlando Lake Buena Vista in the Marriott Village is Beachcomber Beach (8.9 km).

Does Courtyard Orlando Lake Buena Vista in the Marriott Village have a pool?

Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 10 PM.

What luxury perks are available at Courtyard Orlando Lake Buena Vista in the Marriott Village?

Courtyard Orlando Lake Buena Vista in the Marriott Village features 3 outdoor pools, 4 hot tubs and an indoor pool.

What makes Courtyard Orlando Lake Buena Vista in the Marriott Village a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Courtyard Orlando Lake Buena Vista in the Marriott Village.

Is Courtyard Orlando Lake Buena Vista in the Marriott Village family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Courtyard Orlando Lake Buena Vista in the Marriott Village is a hit with families.

Does Courtyard Orlando Lake Buena Vista in the Marriott Village serve breakfast?

Sure does, buffet brekkie is on offer daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Courtyard Orlando Lake Buena Vista in the Marriott Village?

No, Courtyard Orlando Lake Buena Vista in the Marriott Village does not offer an airport shuttle service.

Is there a bar or restaurant at Courtyard Orlando Lake Buena Vista in the Marriott Village?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Courtyard Orlando Lake Buena Vista in the Marriott Village?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Courtyard Orlando Lake Buena Vista in the Marriott Village?

No, only service animals are allowed.

Courtyard Orlando Lake Buena Vista in the Marriott Village Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 578 out of 1007 reviews
Rating 8 - Good. 200 out of 1007 reviews
Rating 6 - Okay. 105 out of 1007 reviews
Rating 4 - Poor. 60 out of 1007 reviews
Rating 2 - Terrible. 64 out of 1007 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities
Our go to Hotel when staying in Orlando. Room is always clean and staff is very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 3 nights in Oct 2025

8/10 Good

abeeha

Stayed 1 night in Oct 2025

10/10 Excellent

Kandace

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and friendly staff!
Stayed 1 night in Oct 2025

10/10 Excellent

Niurka

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the room, Lived the Hotel. The only thing was the bistro bar should stay open till later, because sometimes I use to get to the hotel early and go straight up and do nothing. But other than that I'll go back.
Stayed 4 nights in Oct 2025

10/10 Excellent

justin

Stayed 1 night in Nov 2025

8/10 Good

michelle

Business traveller
Liked: Cleanliness, amenities
clean
Stayed 1 night in Nov 2025

10/10 Excellent

Rahiyma

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the pool and hot tubs. The close dining options and walking distance to the outlets.
Stayed 1 night in Oct 2025

10/10 Excellent

Alison

Stayed 2 nights in Oct 2025

10/10 Excellent

Jamie

Stayed 2 nights in Oct 2025

10/10 Excellent

Thaiana

Stayed 1 night in Oct 2025

4/10 Poor

Marwan

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location is good but the staff is bad they do not help and the shutter for disney is bad. There is 3 hotels in the same area and only can fit 10 and it goes three time a day so do not depend on this hotel is bad
Stayed 5 nights in Oct 2025

10/10 Excellent

Patricia, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to check in and super clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Stayed 2 nights in Sep 2025

10/10 Excellent

Samantha

Stayed 2 nights in Jun 2025

8/10 Good

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Staff very friendly. Lovely pool.
Stayed 3 nights in Oct 2025

6/10 Okay

Tyler

Liked: Amenities
Disliked: Staff & service
Had to have clean sheets put on first night , as they had food stains on them
Stayed 4 nights in Oct 2025

10/10 Excellent

Maria

Stayed 1 night in Oct 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrea

Stayed 2 nights in Oct 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine Marriott always uphold their value, but the problem was Expedia never paid the Marriott hotel so I had to pay for it myself and through conversation with Expedia many many times they kept disconnecting me. They have a three minute window or you automatically get disconnected and they kept coming back and tell me we'll get back to you in 3 to 5 minutes Expedia I will never use again. I normally use them every single month I will never ever again
Stayed 3 nights in Oct 2025

8/10 Good

mark

Stayed 1 night in Oct 2025

10/10 Excellent

Pam

Stayed 1 night in Oct 2025

8/10 Good

Tiffany

Stayed 2 nights in Sep 2025

6/10 Okay

Marcos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We’ve stayed here before and had a great experience. This time not so much. Upon arrival we were greeted by staff that wasn’t very happy and didn’t inform us that we were received a room that we didn’t book. Not only was it not the room we booked, when we got there it smelled like mold. We had to go back to the lobby and ask for a different room. The next employee was able to switch rooms but still not to one we had booked with no real explanation as to why we weren’t getting the room we booked. It was already 10:30pm and we were exhausted from traveling all day. Not the best check in experience or room experience.
Stayed 2 nights in Oct 2025