"Lots of pros and lots of cons.
Pros
Breakfast was fresh and we could order eggs how we liked them
Breakfast staff were friendly and got to know ou
...
"
More
A luxury stay in Nusa Dua awaits you at VOUK Hotel & Suites - CHSE Certified. You'll be 0.9 km (0.6 mi) from Geger Beach and 3.3 km (2.1 mi) from Nusa Dua Beach. Highlights at this family-friendly hotel include in-room free WiFi, balconies, and Smart TVs.
The restaurant, Rasa Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. Splash Bar is the hotel's own bar. Enjoy the outdoor swimming pool, free kids' club, gym, and kids' swimming pool. Business amenities include a conference center and a meeting room. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also free self parking, along with the convenience of a free area shuttle.
Places within a 15-minute drive of this 4.5-star Sawangan hotel include Pandawa Beach and Waterblow.
VOUK Hotel & Suites - CHSE Certified ratings based on 7 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for VOUK Hotel & Suites - CHSE Certified
Everyone (3)Couples (3)Family (1)
5 out of 5
Posted by Robert on 25 May 2023
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Comment from Hotel Management
1 Jun. 2023
by Riza Restu Aji, E-Commerce Supervisor
Dear Robert,Thank you so much for taking your time to give VOUK Hotel & Suites Nusa Dua review during your holiday in Bali.We are happy to know that your are pleased with our service and facilities.We surely looking forward for your next stay in future.Have a good day.
3 out of 5
Lots of pros and lots of cons.
Pros
Breakfast was fresh and we could order eggs how we liked them
Breakfast staff were friendly and got to know our order which was a nice touch
Upgraded to suite
No one else around the pool all day, we had the choice of lounger
Gardens were always very presentable and well looked after by staff
The hotel was generally clean.
Fresh fruit bowl, bottled water and mini bar in room
Pasek who worked at the bell desk would take you to the beach/shops whenever you wanted to
Cons
Huge renovations to the lobby, walkway and one of the restaurants which we were not made aware of before or after booking
Hot molten metal dripping through the roof of the breakfast dining area because of building work above
Pillows on the sofa in the suite had stains on them and were discoloured
The shower would not drain and flooded the bathroom once and then nearly a 2nd time even after staff had ‘cleared’ the issue
Being woken up by 6 buses, shouting drivers, reverse beepers and keeping the engines running every morning to take all the Chinese guests on day trips
We were the only western guests and this can be a pro and a con at the same time.
Once the hotel was full of people, our toilet began to smell.
All other staff who worked at the bell desk wouldn’t take you anywhere on the shuttle because it wasn’t the right time in the schedule. Even though no one else was around to use it?
Posted by Stephanie on 1 Oct. 2019
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Comment from Hotel Management
15 Feb. 2020
by Best Regards, VOUK Hotel and Suites - Management
Dear Our Valued Guest, Greetings from VOUK Hotel and Suites, On behalf of management, we are sorry to hear that your stay with us was unpleasant. Your review is very important to us, from which we are able to re-evaluate and improve our services to make your staying experience better in the future. We will keep them in mind for improvement of the hotel. As a 5-star hotel, we have implemented some hotel regulations for the comfort of all guests staying in the hotel. We hope we will have another opportunity to serve you better when you return to our property in the future comes. Should you need any further assistance, please do not hesitate to contact us. Thank you for your kind attention.
4 out of 5
close to the beach,
Pros:close to the beach, pool
Cons:Gym, the air conditioning was not working & it was hotter in here than outside!!!!!!!!
a bit outdated! but good condition & very clean
Location:beach
traveled with kids. kiddie friendly pool but nice & relaxing for adults too. Free tuk tuk service to beach & back every hour, at beach free lounges & umbrella's for guests. Can buy massage drinks & food at beach too.
Staff super friendly and helpful with things to do. My child was sick in entrance after a tour, this was no trouble for them to clean up, they even called room later to ask if she is was OK & even offered advise for her recovery, very sweet.
breakfast hot food changed daily.
Posted by lesley, from Melbourne , aus on 6 Oct. 2015
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4 out of 5
Good experience
My hubby and I, along with our 11mth baby stayed here for three days. We had a great experience. Staff were helpful and nothing was ever a prob.
Food was great, buffet breakfast everyday and we also had a buffet BBQ dinner the night we arrived, it was amazing!
We both went to Chakra Spa, very good massage and facial, slightly more expensive than treatments in town.
Went for a look at Bali collection, we really liked the laid back atmosphere. Took the shuttle to Greger beach. This was good, not too busy, day beds and umbrellas, food available which directly contributes to Local economy rather than massive hotels.
Used laundry service, ended up with the cleanest clothes we've ever had. Very impressive.
Only negative feedback would be that they need to clean their showers better as there was mould in the corners.
Overall was a very satisfying stay here. Thanks to the awesome staff at Puri Nusa Dua. If u are looking for a laid back place to take your family, Nusa Dua is the place.
Posted by JaxNMana, from Australia on 21 Jul. 2015
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4 out of 5
Pros:Poolside and day spa.
Cons:Water pressure and hot water supply to bathrooms.
Location:Accessible
Facilities: Typical; Value: Moderate; Service: Friendly, Courteous; Cleanliness: Tidy;
Awesome rooftop Pavillion with views which was the setting for my sisters vow renewal reception.
Posted by Penny, from Australia - QLD - Gold Coast on 27 Feb. 2015
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5 out of 5
Pros:Really friendly, attentive staff.
Location:Great, Handy to great surf beach
Facilities: Modern, Great pool and restaurant; Value: Economical, Very good value ; Service: Go the extra mile, Really friendly staff; Cleanliness: Gleaming, Immaculate, Really clean;
Rooms are a lot bigger than most Bali hotels in this price bracket and well appointed.
Posted by Dave, from Australia - QLD - Sunshine Coast on 2 Dec. 2014
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Property Features
VOUK Hotel & Suites - CHSE Certified offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 431 square feet (40 square meters) and includes a conference center. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the luxury VOUK Hotel & Suites - CHSE Certified. A free area shuttle within 2 kilometers is available. Limited free parking is available on a first-come, first-served basis. This 4.5-star Nusa Dua hotel is smoke free.
176 guestrooms or units
3 levels
2 buildings
431 sq ft of conference space
40 sq m of conference space
Built in 2012
Deli
Kid's club (free)
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
Gift shop
Beauty salon
Computer for guest use
Newspapers in lobby (free)
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Free WiFi
Children's club (free)
Free area shuttle
Snack bar/deli
Laundry facilities
Arcade/game room
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Property shuttles: Free area shuttle within 2 kilometers
Parking: Free self parking
Room Amenities
VOUK Hotel & Suites - CHSE Certified offers 176 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. 42-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony
Minibar
In-room dining (24 hours)
Smart television
Digital channels
Coffee maker
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Bidet
Telephone
Desk
Blackout drapes
Exterior corridor access
Air conditioning
Wheelchair accessible
Toothbrush and toothpaste
Food & Drink
Rasa Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.
Splash Bar - This bar is located by the pool. Open daily.
24-hour room service is available.
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 5:30 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 6 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for IDR 800000.0 per night.
Pet Policy
Pets and service animals are not allowed at VOUK Hotel & Suites - CHSE Certified
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
Children stay free
Service animals not allowed
One child stays free
Debit cards
Car required
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Children stay free - maximum age 6
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 48 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: IDR 800000.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mantra Hotel Nusa Dua
VOUK
Nusa Dua Mantra
VOUK Hotel Nusa Dua
VOUK Hotel
VOUK Nusa Dua
VOUK Hotel & Suites Bali/Nusa Dua
VOUK Hotel Suites
VOUK Hotel Suites
Vouk & Suites Chse Certified
VOUK Hotel Suites CHSE Certified
VOUK Hotel & Suites - CHSE Certified Hotel
VOUK Hotel & Suites - CHSE Certified Nusa Dua
VOUK Hotel & Suites - CHSE Certified Hotel Nusa Dua
You should know
One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions
VOUK Hotel & Suites - CHSE Certified offers free cancellation on select room rates. Check out the cancellation policy for more info.
VOUK Hotel & Suites - CHSE Certified uses enhanced cleaning measures, offers contactless check-in, and has a gap period between guest stays. There is a shield between guests and staff in the main contact areas.
Yep, VOUK Hotel & Suites - CHSE Certified has a free self car park. Onsite parking is limited.
Yep, VOUK Hotel & Suites - CHSE Certified is a short 11-minute walk from Geger Beach.
VOUK Hotel & Suites - CHSE Certified has an outdoor pool and a kids' pool.
Poolside dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at VOUK Hotel & Suites - CHSE Certified.
No, VOUK Hotel & Suites - CHSE Certified does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?
Check-in begins at 3 PM. Check-out time is noon.
No, pets and service animals are not allowed.
There isn't one on site, but Bali National Golf Club is a short 18-minute walk away.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
