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Holiday Inn & Suites Virginia Beach North Beach by IHG

3.0 star property
Family fun on the beach, with 3 outdoor pools, near Virginia Beach Boardwalk

Photo gallery for Holiday Inn & Suites Virginia Beach North Beach by IHG

Swim surrounded by a natural rock formation in our indoor pool, set beneath a high ceiling with exposed beams.
Enjoy stunning ocean views from this beachfront balcony, featuring a table and chairs under shaded umbrellas.
Exterior
Relax in a stylish room with two single beds, a flat-screen TV, and a desk for work or relaxation.
Spacious room with a large bed, bedside table, and wardrobe, offering a city view and a desk for work or dining.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast available
  • Parking available
The current price is AU$473
includes taxes & fees
7 Aug - 8 Aug

Explore the area

Map
3900 Atlantic Avenue, Virginia Beach, VA, 23451
  • Virginia Beach Boardwalk
    ‪2 min walk‬
  • Pacific Avenue
    ‪2 min walk‬
  • Neptune Statue
    ‪12 min walk‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility)

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Oceanfront

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Oceanfront

8.8 out of 10
Excellent
(25 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mobility Accessible (Mobility)

1 bedroom, desk, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom, Mobility Accessible (Mobility)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

View from room

Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Balcony (Mobility)

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible, Balcony (Mobility)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Ocean View

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Ocean View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Pool View

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Oceanfront

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed with Sofa bed, Oceanfront

8.6 out of 10
Excellent
(64 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed - double
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility)

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Pool View

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront

8.4 out of 10
Very good
(23 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed - double
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Oceanfront

Suite, Multiple Beds, Oceanfront

Suite, Multiple Beds, Oceanfront

8.4 out of 10
Very good
(58 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed - double
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Oceanfront

View from room

Standard Room, 2 Queen Beds, Oceanfront

8.8 out of 10
Excellent
(37 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Ocean View

Standard Room, 2 Queen Beds, Ocean View

Standard Room, 2 Queen Beds, Ocean View

7.8 out of 10
Good
(56 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, desk, iron/ironing board, free cots/infant beds

Standard Room

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Single Bed

About the area

Virginia Beach

A family-friendly stay in Virginia Beach awaits you at Holiday Inn & Suites Virginia Beach North Beach by IHG. Within steps you'll find Pacific Avenue and Virginia Beach Boardwalk within a short 5-minute stroll. Highlights at this beachfront hotel include 3 restaurants, 3 outdoor swimming pools and an indoor swimming pool. .The restaurant, Isle of Capri Restaurant, is open for dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 8000 square feet (743 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a lazy river and a hot tub. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class Northeast Virginia Beach hotel include First Landing State Park and Virginia Beach Convention Center.

What's nearby

  • Virginia Beach Boardwalk - 2 min walk - 0.2 km
  • Pacific Avenue - 2 min walk - 0.2 km
  • Neptune's Park - 10 min walk - 0.9 km
  • Neptune Statue - 12 min walk - 1.0 km
  • Virginia Beach Convention Center - 4 min drive - 3.4 km

Getting around

  • Virginia Beach Station - 3 min drive
  • Norfolk, VA (ORF-Norfolk Intl.) - 27 min drive

Restaurants

  • ‪Catch 31 - ‬12 min walk
  • ‪Mellow Mushroom Virginia Beach - ‬5 min walk
  • ‪Murphy’s Irish Pub - ‬16 min walk
  • ‪Ray Ray's at the Mayflower - ‬8 min walk
  • ‪Pocahontas Pancake House - ‬6 min walk

About this property

Holiday Inn & Suites Virginia Beach North Beach by IHG

Family fun on the beach, with 3 outdoor pools, near Virginia Beach Boardwalk
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Holiday Inn & Suites Virginia Beach North Beach by IHG for summer fun including 3 outdoor swimming pools, a complimentary children's club and a lazy river.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This beach hotel also offers a children's pool, a seasonal outdoor pool and a hot tub. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Virginia Beach hotel is smoke free.

  • 238 guestrooms or units
  • 7 levels
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Terrace
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Holiday Inn & Suites Virginia Beach North Beach by IHG offers 238 air-conditioned accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Virginia Beach hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English

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4.1 out of 5, Very good, 1,003 reviews
The price is AU$345
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 10 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 15 to 25 per person
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Isle of Capri Restaurant
  • The Greenery Café
  • The Square Whale

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Indoor pool
  • Lazy river
  • Shopping

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • 8,000 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the boardwalk/promenade
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • 2 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 to 25 per person
  • Covered self-parking fee: USD 10.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 01 March and close on 01 October.
  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Virginia Beach North Beach
Holiday Inn Virginia Beach North Beach
Virginia Beach North Beach Holiday Inn
Holiday Inn Virginia Beach North Beach Hotel
Holiday Inn North Beach Hotel
Holiday Inn North Beach
& Suites Virginia By Ihg
Holiday Inn Suites Virginia Beach North Beach

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Virginia Beach North Beach by IHG?

Holiday Inn & Suites Virginia Beach North Beach by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Virginia Beach North Beach by IHG?

As of 15 July 2025, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Virginia Beach North Beach by IHG on 7 Aug 2025 start from AU$473.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Virginia Beach North Beach by IHG?

Yep, Holiday Inn & Suites Virginia Beach North Beach by IHG has a covered self car park with in/out privileges for USD 10.00 per day. Onsite parking is limited.

Are there any beaches close to Holiday Inn & Suites Virginia Beach North Beach by IHG?

Yep, Holiday Inn & Suites Virginia Beach North Beach by IHG is a short 3-minute walk from Resort Beach. Fun beach activities include windsurfing, body boarding and parasailing. You can also find boat tours.

Does Holiday Inn & Suites Virginia Beach North Beach by IHG have a pool?

Yep, and guests love it! Take your pick from 3 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM (Seasonal outdoor pool open from March 01 to October 01).

Does Holiday Inn & Suites Virginia Beach North Beach by IHG have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Holiday Inn & Suites Virginia Beach North Beach by IHG?

Holiday Inn & Suites Virginia Beach North Beach by IHG features 3 outdoor pools, an indoor pool and 1 hot tub.

What makes Holiday Inn & Suites Virginia Beach North Beach by IHG a romantic place to stay?

1 hot tub and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Holiday Inn & Suites Virginia Beach North Beach by IHG.

Is Holiday Inn & Suites Virginia Beach North Beach by IHG family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Virginia Beach North Beach by IHG is a hit with families.

Does Holiday Inn & Suites Virginia Beach North Beach by IHG serve breakfast?

You bet, buffet breakfast is on offer on weekdays from 6:30 AM to 10:00 AM and weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Virginia Beach North Beach by IHG?

No, Holiday Inn & Suites Virginia Beach North Beach by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Virginia Beach North Beach by IHG?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn & Suites Virginia Beach North Beach by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn & Suites Virginia Beach North Beach by IHG?

No, pets are not allowed.

Holiday Inn & Suites Virginia Beach North Beach by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 452 out of 1006 reviews
Rating 8 - Good. 255 out of 1006 reviews
Rating 6 - Okay. 146 out of 1006 reviews
Rating 4 - Poor. 92 out of 1006 reviews
Rating 2 - Terrible. 61 out of 1006 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There indoor pool was not working which is the only reason we picked this hotel we asked to be transferred to their other location they said the pool will be fixed in the morning that would not be necessary. The next day they offered a free pizza like that would fix anything, again not letting us transfer, also asked for a refund so we could go next door since their pool was working they refused. Also our room was not very clean, the kids play room was closed and locked the whole time. One staff member was so high he could not even talk straight.
Stayed 2 nights in Apr 2025

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My view of the beach was obstructed by trees and they would not relocate us. We had to turn on the shower and sink for 10 mins for hot water. Called maintenance twice and they confirmed this was the on ly way for us to have hot water. The restaurant food was not good at all ,however, the servers were very nice. The front staff was very unfriendly. The beds were hard as bricks. The carpet in fron of hvac was very wet due to a leak from hvac system. Over priced and under delivered.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel is extremely outdated to the point where furniture and carpeting do not seem clean.
Stayed 2 nights in Apr 2025

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

My monthly visit in Virginia

Front desk service was great. Responsive, friendly and caring. The room was unclean, there was a clump of hair stuffed in the groove and in between where the shower door meets the shower frame. It was disgusting. I had to get up in the middle of the night and wiggle the handle on the toilet, because it ran non stop. The heater is loud and also woke me up several times throughout the night. I pick hotels because my husband wants a pool and hot tub, well neother was functional, except the outside pool which it was to cold to use and seemed to have a film on the top of the water. They were giving pizza on lieu of the pool noz working which i didnt want the pizza, so the waived the parking, which again helped my rating some, since the customer service was responsive. I will not stay at this hotel again.
Stayed 2 nights in Apr 2025

2/10 Terrible

Kaitlin

Stayed 1 night in Apr 2025

4/10 Poor

Megan

Stayed 1 night in Apr 2025

10/10 Excellent

charles

Stayed 1 night in Mar 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maybe needs monitoring

Staff super kind! Indoor area was crazy with families and unsupervised kids
Stayed 1 night in Apr 2025

2/10 Terrible

Shannon

Liked: Staff & service
Disliked: Cleanliness
Room not being available
Stayed 2 nights in Apr 2025

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few minor things, ie light out in bathroom, frig didn't work, out of kleenex, curtains wouldn't close! Comfortable bed!
Stayed 1 night in Apr 2025

2/10 Terrible

Ashleigh N.

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1.had to book another hotel for my additional guest because the Sofa sleeper bed was disgusting. (Sofa appeared to extremely dated and well used. Needs to be burned ASAP. An unhoused individual would not lay on it even if were to be given to them) 2. Suite area smelled like a sewer and like something had crawled in it and died. 3. One of the elevators on the far end side did not work but there was no signage stating that. Waited 2 minutes before realizing that the doors only opened & closed. 4. Air conditioning did not work in the hallways on the far end side it was like a sauna and it only cause the sewerage smell to build. 5. Mold and mildew was so bad that it triggered my asthma and I had to go to my car and get my inhaler in order to breathe. 6. Since I booked with a third party. I was only offered a free breakfast for to compensate for the inconvenience of having to book another hotel because it was not safe for my extra guests to sleep in the suite area. 7. I requested a partial refund because, We utilized the bedroom portion (which was on bar, clean &updated)however, we were unable to use the suite portion because of the aforementioned issues& should not have been charged for the difference of the standard room and the suite pricing. Expedia and hotel both refused to issue a refund, stated that the other party had to approve it but adamantly denied being the responsible party to approve the partial refund. Extremely disappointed with the customer service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Check in and out was a breeze however upon check in I was not informed of the in house movies or the kids play area or the indoor pool I had to find out those things myself. Also only 2 outlets worked for plug ins and the shower door was broken but the water pressure was nice.
Stayed 3 nights in Apr 2025

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Was also clean. Kids enjoyed the pool. Within walking distance to everything and parking was easy. 7-eleven across the street. There is a theater that plays movies on certain nights as well.
Stayed 3 nights in Mar 2025

2/10 Terrible

Brandi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the indoor pool and lazy river
Stayed 2 nights in Apr 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay!! Loved the pool!!
Stayed 3 nights in Mar 2025

4/10 Poor

Courtney

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I think this hotel is over-rated. It needs a major update, the furniture and appearances are very outdated. The Bathroom sink faucet was broken, old carpet. The desk chair was wobbled, uneven. The furniture is very uncomfortable. They charge additional for breakfast and parking and there was not enough Parking either. There were ducks in the swimming pool too! If you're an IHG Member and you expect quality, forget it!
Stayed 2 nights in Mar 2025

6/10 Okay

K

My heater did put out heat but it was not blowing through the room. I can say after the 2nd call to the front desk someone come to check my heater and finally bring another blanket several hours later. The dresser and other furniture was cold to the touch. Thats how cold the room was and it didn't help that the temperature was 50 to 60 degrees my first to days there and windy I had to ask for an upgrade for the inconvenience. The up graded room needs some repairs. Rust on the shower rack and on the bathroom door. If you can't replace it please paint it or something. The rooms were not cleaned like they should be. Tables in the living area were not cleaned from the last person who stayed. I didn't like that the hot tub was in the same location as the kids pool. I did love the ocean view room that I asked to be upgraded to.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jessica

Stayed 3 nights in Dec 2024

4/10 Poor

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is dated and due for a renovation. The two elevators was slow and damage from being used was showing. The view from the rooms are great. The rooms however could use some TLC the wallpaper on the walls are starting to separate. Stains were on the sheets and towels. The lazy river was nice. However while we were in the pool area a child fell and hit his head. It took cleaning staff several hours and at least two people one being myself to tell them to came remove the bloody towels( used from the incident) that was on the side of the hot tub.
Stayed 2 nights in Mar 2025

8/10 Good

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn was clean and quiet with a comfortable bed. All staff from maintenance to front desk were super friendly and helpful.
Stayed 2 nights in Mar 2025