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The Charles Hotel

4.0 star property
Victorian inn with 24-hour front desk and restaurant

Photo gallery for The Charles Hotel

Front of property
Exterior
Terrace/patio
Reception
Breakfast, lunch, dinner served; international cuisine, garden views

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
The current price is AU$259
includes taxes & fees
2 Feb - 3 Feb

Explore the area

View map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Place, Niagara-on-the-Lake Golf Club
    ‪5 min walk‬
  • Place, Royal George Theatre
    ‪5 min walk‬
  • Place, Shaw Festival Theatre
    ‪15 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪48 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(48 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking

8.4 out of 10
Very good
(19 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

Premium Room

Premium Room

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Niagara-on-the-Lake

At The Charles Hotel you'll be within a short 5-minute stroll of Niagara River Gorge and Royal George Theatre. Highlights at this boutique inn include a restaurant, free self-parking and a bar/lounge. .The fine-dining restaurant, HobNob Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning cooked-to-order breakfast is served between 8:00 AM and 10:30 AM. There's also the convenience of limited parking. .Sights within a 10-minute walk of this 4-property class Old Town Historic District inn include Niagara-on-the-Lake Golf Club and Lake Ontario.
View more Inns in Niagara-on-the-LakeOpens in a new window

What's nearby

  • Niagara River Gorge - 1 min walk - 0.0 km
  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.5 km
  • Royal George Theatre - 5 min walk - 0.5 km
  • Simcoe Park - 8 min walk - 0.7 km
  • Shaw Festival Theatre - 15 min walk - 1.3 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪The Garrison House - ‬3 min drive
  • ‪11Th Post On Queen - ‬4 min walk
  • ‪Tim Hortons - ‬12 min walk
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪Starbucks - ‬6 min walk

About this property

The Charles Hotel

Victorian inn with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake inn is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down duvets. Digital televisions are provided. Bathrooms include designer toiletries and hairdryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Property entrance
The Shaw Club Hotel
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 1,003 reviews
The price is AU$256
includes taxes & fees
20 Jan - 21 Jan
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1832
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 35 for adults and from CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

What is the cancellation policy at The Charles Hotel?

The Charles Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Charles Hotel?

As of 19 Jan 2026, prices found for a 1-night stay for 2 adults at The Charles Hotel on 2 Feb 2026 start from AU$258.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Charles Hotel?

Yep, The Charles Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to The Charles Hotel?

The closest beach to The Charles Hotel is Lakeside Park Beach (16.3 km).

What makes The Charles Hotel a romantic place to stay?

Al fresco dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Charles Hotel.

Does The Charles Hotel serve breakfast?

You bet, cooked-to-order breakfast is served daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at The Charles Hotel?

No, The Charles Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Charles Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Charles Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Charles Hotel?

No, only service animals are allowed.

Is there a golf course on site at The Charles Hotel?

There isn't one on site, but Niagara-on-the-Lake Golf Club is a short 6-minute walk away.

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 587 reviews
Rating 8 - Good. 145 out of 587 reviews
Rating 6 - Okay. 59 out of 587 reviews
Rating 4 - Poor. 22 out of 587 reviews
Rating 2 - Terrible. 12 out of 587 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Kimber

Stayed 1 night in Oct 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room
Stayed 1 night in Oct 2025

4/10 Poor

Anja

Travelled with partner
Disliked: Property conditions & facilities
The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.
Stayed 1 night in Oct 2025

6/10 Okay

Neil

Liked: Cleanliness, staff & service
Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beverley, Brampton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. All rooms different. Bed was excellent. Had a great night in Charles Hotel & I would go back
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Randy, Cayuga

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.
Stayed 3 nights in Sep 2025

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
The main attraction for this hotel is its location right down the shopping street.
Stayed 2 nights in Sep 2025

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is quaint and charming, a very comfortable and cozy environment with multiple lovely verandas on which to sit and enjoy the surrounding gardens and interior spots to tuck in and enjoy a beautiful meal or a cocktail. Thoroughly enjoyable.
Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Stayed 1 night in Sep 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Raymond, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite place in NOTL
Stayed 1 night in Sep 2025

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious and well appointed; the bed was very comfortable. The shower was beautiful and I appreciated the heated floor.
Stayed 1 night in Sep 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very nice even though the battery for the smoke alarm went off in the middle of the night. We were moved to a different room for the night, and the hotel comped our breakfast the next morning.
Stayed 2 nights in Sep 2025

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2025

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing :)
Stayed 1 night in Sep 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, amenities
Small hotel with great service. Nicely located to downtown. I would highly recommend!
Stayed 2 nights in Aug 2025

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picturesque town.
Stayed 1 night in Aug 2025

10/10 Excellent

kathleen

Stayed 2 nights in Jul 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite place to stay, close to everything downtown.
Stayed 1 night in Aug 2025

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to everything

A very comfortable hotel and we had a lovely spacious room. Very close to the city core and the theatres. Staff were all friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Loved the uniqueness of the property,very clean,staff are excellent
Stayed 1 night in Aug 2025