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Citysteps Hotels Newcastle West

Property class: 2

Photo gallery for Citysteps Hotels Newcastle West

A bedroom with two beds, a desk, and a window with curtains.
A pool table in a room with a dark blue wall, a clock, and a television.
A hallway with framed pictures on the walls, a door, and a window with a brick wall and graffiti.
A coffee station with a coffee machine, a display of coffee pods, and a sign for Newcastle Hotel & Bar.
A billiards table in a room with a dark ceiling, a clock on the wall, and a refrigerator with beverages.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Housekeeping
The current price is AU$81
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
157 Elswick Rd, Newcastle-upon-Tyne, England, NE4 6SQ
  • Place, Chinatown
    ‪17 min walk‬
  • Place, St. James' Park
    ‪19 min walk‬
  • Place, Utilita Arena Newcastle
    ‪19 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Double Room

A neatly made bed with a dark headboard, a bedside table with a lamp, and a window providing natural light.

Standard Double Room

8.6 out of 10
Excellent
(8 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room-Shared

A modern bedroom with a bed, bedside table, TV, and a mirror.

Standard Double Room-Shared

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Studio

A bedroom with a bed, a bedside table, a chair, a window with curtains, and a wall with a picture.

Standard Double Studio

  • 11 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quad Room

A hotel room with two beds, a desk, and a chair.

Standard Quad Room

7.4 out of 10
Good
(3 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Quad Room-Shared

A bedroom with two beds, a desk, and a window with curtains.

Standard Quad Room-Shared

  • 11 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Single Room-Shared

A modern bedroom with a large bed, a bedside table, and a window.

Standard Single Room-Shared

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

A modern bedroom with two beds, a large window with curtains, a small bedside table, and a ceiling light.

Standard Triple Room

8.0 out of 10
Very good
(1 review)
  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room-Shared

A modern hotel room with two beds, a desk, and a chair.

Standard Twin Room-Shared

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard family of 5 room

A hotel room with two beds, a desk, and a wardrobe.

Standard family of 5 room

10.0 out of 10
Exceptional
(1 review)
  • 11 sq m
  • 1 bedroom
  • Sleeps 5
  • 5 Single Beds

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About the area

Newcastle-upon-Tyne

At Citysteps Hotels Newcastle West you'll be within a 20-minute stroll of Chinatown and O2 Academy Newcastle. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas. .Near this Elswick hotel, you'll find St. James' Park.

What's nearby

  • Chinatown - 17 min walk - 1.5 km
  • St. James' Park - 19 min walk - 1.6 km
  • Utilita Arena Newcastle - 19 min walk - 1.7 km
  • University of Newcastle-upon-Tyne - 5 min drive - 2.3 km
  • Northumbria University - 7 min drive - 2.9 km

Getting around

  • St James Station - 3 min drive
  • Manors Station - 5 min drive
  • Newcastle (NCL-Newcastle Intl.) - 18 min drive

Restaurants

  • ‪Tipsy Cow - ‬15 min walk
  • ‪Fuochi - ‬15 min walk
  • ‪Brighton Oriental Food Store - ‬12 min walk
  • ‪Greggs - ‬16 min walk
  • ‪Chaiiwala - ‬17 min walk

About this property

Citysteps Hotels Newcastle West

Public spaces have free WiFi.

This Newcastle-upon-Tyne hotel is smoke free.

  • 26 guestrooms or units
  • Front desk (limited hours)
  • No smoking on site
Citysteps Hotels Newcastle West offers 26 accommodations with complimentary slippers. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower. This Newcastle-upon-Tyne hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered on a daily basis and change of towels can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Citysteps Newcastle West Hotel
Citysteps Newcastle West Newcastle-upon-Tyne
Citysteps Newcastle West Hotel Newcastle-upon-Tyne

Frequently asked questions

Are there any beaches close to Citysteps Hotels Newcastle West?

The closest beach to Citysteps Hotels Newcastle West is Longsands Beach (15 km).

How much does it cost to stay at Citysteps Hotels Newcastle West?

As of 2 Oct 2026, prices found for a 1-night stay for 2 adults at Citysteps Hotels Newcastle West on 12 Oct 2026 start from AU$81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Citysteps Hotels Newcastle West?

No, Citysteps Hotels Newcastle West does not offer an airport shuttle service.

What time are check-in & check-out at Citysteps Hotels Newcastle West?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Citysteps Hotels Newcastle West?

No, pets are not allowed.

Citysteps Hotels Newcastle West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 49 out of 96 reviews
Rating 8 - Good. 27 out of 96 reviews
Rating 6 - Okay. 6 out of 96 reviews
Rating 4 - Poor. 7 out of 96 reviews
Rating 2 - Terrible. 7 out of 96 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and very friendly, everything we needed for our stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff lovely place / property
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and helpful staff. 20 minute walk to downtown Newcastle but was nice to be away from the traffic. Would stay again
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money and very nice apartments
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, affordable and friendly
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room lovely and clean, staff very friendly and helpful shops nearby and a lovely walk into city. No parking but parked on a side street just near the hotel. No kettle in room but free tea and coffee downstairs. Lovely place
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Staff were great and helpful. You get what you pay for basically. Rooms smell of smoke slightly
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
For the price this hotel was fantastic. Clean, with fresh towels, shampoo, body wash and coffee tea facilities in reception to use for free. Staff were very helpful and friendly. Location was around £6-10 in an Uber to main nightlife. We would stay here again for the price.
Reception area.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but basic. Ideal for us and felt really safe
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Lovely comfortable bed. Great shop across the road. Staff friendly and helpful
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room spotless, staff friendpy and efficient
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
Corner shop next door, plus only 20 mins walk into town
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Staff & service
Stayed for one night . Slept really good . It was noisy from the street on the beginning and corridor but was fine later on .Small room and shower but it was fine for us for one night. Could do with some tea and milk in the room . Shops nearby. Not far walk from train station , approximately 25 minutes.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff and good amenities
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Newcastle to visit my niece, who is at university here. This hotel is incredible value for money. Location is great, room has everything you need and the bed is so comfy! Shower was powerful, everything very clean. One bedroom wall had scuffed paint, and I would have liked a cup or glass in the room for water at night, but none of this affected my stay. For the price of the room, I absolutely cannot fault it! Friendly staff, easy check-in and check-out, well stocked little shop downstairs. 1000% would stay here again - thank you so much!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised for the price we payed. Staff were friendly and helpful. Nothing was to much trouble. Rooms clean and spacious. Although no tea and coffee facilities in the room. These were available in the reception area at no extra cost. I was able to park at the back of the hotel but parking is limited. Will definitely stay here again and recommend Cost of an uber was approx £6 to Newcastle town centre.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Bit out of the way but the room was very comfortable
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Clean very close to many shops 12mins walk to town Centre. Regular bus services and very cheap Cab prices. Staff were very welcoming amd available onsite. Convenient shop onsite
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good shops nearby
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room spotlessly clean. Staffs very professional and friendly
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This is an affordable hotel for a family short stay, clean, appears to be recently refurbished, located in a muslim neighbourhood near a mosque not far from the city centre. Friendly staff. It doesn't have a parking place but they gave us a spot to leave our car overnight. It is good in general if you are looking for a cheap family room for a night or two.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place, will recommend to anyone
Stayed 1 night in May 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately there was no accessibility for prams so not really family friendly, no lift available either. I wouldn't recommend if you have young kids. Staff was friendly and polite but our room wasn't like we expected for the price we paid to be honest, overall cleaned and tidy. The area was a little rough.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time, got upgraded and the rooms were lush very clean and big. Would definitely stay again, thank you!
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room clean easy access to centre for local transport.
Stayed 1 night in Oct 2025