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Carlton Hotel

3.0 star property

Photo gallery for Carlton Hotel

Desk, laptop workspace, iron/ironing board, free WiFi
Reception
Exterior
Breakfast area
Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
82/86 Osborne Road, Jesmond, Newcastle-upon-Tyne, England, NE2 2AP
  • Place, Jesmond Dene Park
    ‪7 min walk‬
  • Place, University of Newcastle-upon-Tyne
    ‪16 min walk‬
  • Place, St. James' Park
    ‪7 min drive‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

View from room

Standard Room

  • City view
  • 35 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Room

  • City view
  • 42 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

View from room

Standard Room

  • City view
  • 46 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

View from room

Family Room

  • City view
  • 29 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Small Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Small Double Room

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Newcastle-upon-Tyne

At Carlton Hotel, you'll be connected to the convention centre and 1.3 km (0.8 mi) from Jesmond Dene Park. Highlights at this hotel include free in-room WiFi. .Spy Bar is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and dry cleaning/laundry services. There's also the convenience of limited parking. .With a stay at this 3-property class Jesmond hotel, you'll be 2.6 km (1.6 mi) from St. James' Park and 3 km (1.8 mi) from Quayside.

What's nearby

  • Jesmond Dene Park - 7 min walk - 0.7 km
  • Exhibition Park - 14 min walk - 1.3 km
  • University of Newcastle-upon-Tyne - 16 min walk - 1.4 km
  • Northumbria University - 4 min drive - 1.7 km
  • St. James' Park - 7 min drive - 2.9 km

Getting around

  • Manors Station - 4 min drive
  • West Jesmond Station - 7 min walk
  • Newcastle (NCL-Newcastle Intl.) - 15 min drive

Restaurants

  • ‪Dabbawal Jesmond - ‬9 min walk
  • ‪Pizzeria Francesca - ‬5 min walk
  • ‪ARLO Bistro & Cafe - ‬7 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪97 & Social - ‬1 min walk

About this property

Carlton Hotel

Carlton Hotel offers its guests complimentary newspapers in the lobby, dry cleaning/laundry services, and a front desk safe. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge.

This 3-star Newcastle-upon-Tyne hotel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 3 levels
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
Carlton Hotel offers 36 accommodations with complimentary bottles of water and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Citysteps Hotels Newcastle West
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  • Free Wi-Fi
  • Housekeeping
4.3 out of 5, Excellent, 68 reviews
The price is AU$87
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Limited on-site parking

Food and drink

  • A bar/lounge

Restaurants on site

  • Spy Bar

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

Property is also known as

Carlton Hotel Newcastle-upon-Tyne
Carlton Newcastle-upon-Tyne
Carlton Hotel Hotel
Carlton Hotel Newcastle-upon-Tyne
Carlton Hotel Hotel Newcastle-upon-Tyne

Frequently asked questions

What is the cancellation policy at Carlton Hotel?

Carlton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Carlton Hotel?

Onsite parking is limited.

Are there any beaches close to Carlton Hotel?

The closest beach to Carlton Hotel is Longsands Beach (11.9 km).

Is there a free airport shuttle available at Carlton Hotel?

No, Carlton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Carlton Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Carlton Hotel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Carlton Hotel?

No, only service animals are allowed.

Carlton Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 209 reviews
Rating 8 - Good. 96 out of 209 reviews
Rating 6 - Okay. 36 out of 209 reviews
Rating 4 - Poor. 14 out of 209 reviews
Rating 2 - Terrible. 9 out of 209 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Basic but well worth the money

The Carlton is in the process of being renovated. The alternative accommodation across the road was an excellent replacement. Very well presented, clean funky and functional more than adequate for a brief visit. Right in the heart of Jesmond,
Stayed 1 night in Oct 2020
Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel well situated on Osborn Road, good value trying hard under difficult Covid 19 conditions.
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay. Freshly decorated and comfortable.
Stayed 1 night in Aug 2020
Verified

6/10 Okay

Tulio

Disliked: Staff & service

Not again thank you

On arrival you have to take lucky dip on parking If you dont want to be bloked in you need to take up 2 spaces or block someone else in There is no lifts so handicap or disabled guest dont go as no disable accessibility The breakfast is a joke 1 apple, Orange 1 alpen Bar 1 peice of cheese I peice of pastrie 1 little pot of Jam This is in a bag in reception And if you are an early bedder then its noisy out side as the hotel is surrounded by pubs/bars
Stayed 5 nights in Aug 2020
Verified

4/10 Poor

Arastoo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not good!!

Located in a great area, however, the room was noisy and next to the restaurant ventilation system which make the room extremely smelly.
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Ken

Liked: Staff & service, property conditions & facilities, room comfort

north east road trip

Great stay Good location A little noisy at times Excellent base from which to explore the area
Stayed 3 nights in Jul 2020
Verified

8/10 Good

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities

Good location

Great staff, bed wasn't the best especially the pillows
Stayed 3 nights in Mar 2020
Verified

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Carlton staff very friendly and helpful..
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very satisfied

This is a budget hotel and, as such was very impressive. The staff were pleasant and friendly and the room clean, warm and comfortable. Situated in a lively area, which we liked, we were not disturbed in any way. We would definitely stay again.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy - don’t come to rest!!

This hotel is really noisy From the bar below until 11pm and then it all turns off. The noise kicked off again about 1am until 3am with disorderly guests running around the corridors. Had I managed to get some sleep it would have been good value for money as clean and comfortable and perfectly placed central to all Jesmonds amenities and close to transport links .
Stayed 1 night in Feb 2020
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recently refurbished in the heart of studentland

Room looked nothing like the photograph but the hotel looks like it has been recently refurbished. The hotel is in th heart of student land and there is a busy bar downstairs. Perhaps if you had a room at the front of the hotel then the noise would be an issue, but our room was at the back so it was quiet. Breakfast was disappointing, but for 40 quid a night we couldn't really complain.
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Stayed 1 night in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place... value for the money...would highly recommend...
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff very helpful, happy & polite. Loved the mini bar & the fact there was a fan, hair dyer, iron & ironing board.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, very helpful if you need anything centrally located with shops restaurants and bars within walking distance. We managed to park 2 cars on the hotel car park but we left them there and used taxis or buses if we wanted to go into town. All 3 rooms were great. Really good sizes. Would stay again.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice inside The room we received faced the back alley so not a pleasant few. We tried to have the window open but to noisy. The women working the front desk was very nice and helpful! Really the only positive part of the stay. Parking lot was full and seemed like chaos. Had to park on the street till 8am. Not a huge deal. Bar downstairs was noisy, sounded like a good time if we were there to drink. The bar closed at 11pm. Bit loud till midnight. Breakfast was not good. Orange juice tasted funny. Not much left to eat but toast. Croissants and yogurt. My father and I both got ill about two hours after breakfast. Think it was the OJ. We weren’t able to eat for 2.5 days after that and threw up a lot. Put a damper on the rest of our trip. Location. Room were fine. For one night would maybe stay again if no other options but would not touch the food/drinks.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Easy check in no problem parking.comfortable bed .nice clean room.staff very good .defo would stop here again.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort

Enjoyable

Enjoyable, staff friendly and helpful .
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best little hotel in Jesmond

Cannot fault this gem of a hotel.....Staff are so friendly and helpful. When we walked into our room, we were shocked by how big it was...so much floorspace. Beds were extremely comfortable and the room was decorated beautifully. Had a fridge in our room which we found very useful as I use oat milk, so had somewhere to store it instead of having to flit to/from reception whenever I want to have a cuppa. Lovely touch having free bottles of water, cartons of orange juice and a kit kat for us all !! Located in a really good area, shops and places to eat within easy walking distance. Very short walk to the metro station too which is a real bonus. We will be staying here every time we visit the area. Really looking forward to it too
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Bellpiero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms and very clean. Great trendy bar downstairs and in a good location. Only 5 mins from the city centre.
Stayed 2 nights in Nov 2019
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities

Overall good

Happy with everything apart from very noisy guest next door, tv on loudly at 1am when I have work the next morning was not appreciated
Stayed 1 night in Nov 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was nice and clean spacious but during night too noisy bar down stairs and went on till 11 ish
Stayed 1 night in Nov 2019
Verified

8/10 Good

I-Kang

Liked: Cleanliness, property conditions & facilities, room comfort
The room is a little bit small if one travels with large luggage, but it is a very compact one you can find every thing you need in the room. There is also a bar just at groundf loor
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is near to the West Jesmond Metro station (only 7 minutes by walk), right opposite to the Waitrose, very close to the Jesmond Dene... that's all we need for our 5 night stay in Newcastle. At first I was worry about the noise come from the bars at ground floor, but turned out our room was quiet, you could not hear anything from the road at all. Staffs were quite nice, only sometimes we have to ask for more tea since I dont really drink coffee at room. Apsolutely I will book here again if needed.
Stayed 5 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my requirements perfectly. Good value and welcoming
Stayed 1 night in Oct 2019