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3.8 out of 5

"good spaces and beds were good sparse ( not cushions) on lounge kitchen utensils very light on gas/over ill equiped and dirty/old mould on ceiling; n ... " More

By a verified traveller on Mon 06 May 2019

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Hotel Description

A luxury stay in Newcastle awaits you at this apartment. You'll be 0.6 km (0.4 mi) from Charlestown Square and 4.4 km (2.7 mi) from Westfield Kotara. Highlights at this property include free self parking, and in-room kitchens and washers/dryers.

The apartment is individually decorated and features a sofa bed, a living room, and a dining area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A private yard, a flat-screen TV, and a separate tub and shower are also available. Limited housekeeping is available.

This business-friendly apartment building offers a garden, express check-in, and express check-out. Plus you'll find laundry facilities and multilingual staff. There's also free parking nearby, along with the convenience of an airport shuttle.

Attractions within a 15-minute drive of this 4.5-star Charlestown property include Lake Macquarie and Newcastle Beach.

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max
AU$153* Per night/room 12 Dec. - 13 Dec.

Charlestown Terrace ratings based on 8 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Charlestown Terrace

Everyone (7) Family (2)
4 out of 5
good spaces and beds were good sparse ( not cushions) on lounge kitchen utensils very light on gas/over ill equiped and dirty/old mould on ceiling; not healthy silly bathroom design

Posted by on 6 May 2019

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5 out of 5
Clean and great location. Easy check in Bed was very comfy

Posted by on 10 Sep. 2018

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Comment from Hotel Management

13 Sep. 2018 by Carey

Hi Thank you for the feedback! Hope to have you stay again. Thank you Reservations

5 out of 5

Great apartment

This is the best apartment, it is like your own home.

Posted by , from NSW on 24 Apr. 2018

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Comment from Hotel Management

16 May 2018 by Central Reservations

Thank you. We are glad you enjoyed your stay with us. Kind Regards

4 out of 5

Not exactly 'executive' but a good place to stay

Overall very good. Nice quiet street. Good shopping mall and restaurants only a 5 minute walk. Only negatives... Garage is tiny, hard to park anything but a tiny car in it due to the tight angles to get in. It would have been nice to have some basic essentials in the cupboards, some cling wrap and tin foil, costs the owners peanuts and adds to the service.

Posted by , from Sydney on 4 Feb. 2018

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2 out of 5

Nice apartment, poor service dangerous furniture

The apartment is nice, good location and reasonably equipped. The issues we had were two broken chairs that were left there without warning that my mum fell off. Despite reporting this on day 1, it took nearly 2 weeks to do anything and then they simply bent back the broken legs and put them back to use. The same thing happened, you sat on them and they collapsed, very dangerous! We will be making a formal complaint, poor maintenance and poor service, very disappointing and a let down to a nice apartment!!

Posted by , from Valentine on 20 Jan. 2018

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Comment from Hotel Management

10 Feb. 2018 by Leanne

HI Neil Thank you for your feedback. We are sorry to hear you have had a bad experience while staying with us and we hope your mum is ok. We will take this matter up with our maintenance staff. Please do no hesitate to call us if you would like to discuss this further.

5 out of 5

Christmas visit

Pros: Space, facilities and convenience
Cons: Glass tables are easy to bump into
Location: Close to shops
We enjoyed the well appointed and conveniently located premises. Great to be able to use a dishwasher and have a good sized fridge/freezer. Spacious and comfy all round

Posted by , from Sydney on 26 Dec. 2017

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Comment from Hotel Management

10 Feb. 2018 by Leanne

HI Chris Thank you for your feedback and thank you for staying with us. We hope to see you again :)

3 out of 5

Within walking distance to a shopping centre.

Pros: Easy to get to. Close to the shops. Very convenient for what we needed.
Cons: Unit needs a good spring clean. The garden hasn't been maintained, grass very long & weeds everywhere in the enclosed outside area. Disappointed.
We stsyed in #2 for 2 nights & our stay was pretty comfortable, after we wiped over all sufaces including chairs etc as they were all grimy. Had to wash up everything before we used it. I think we left the unit a whole lot cleaner than we found it. The whole unit needs a good spring clean. Very disappointed for what you pay per night. The parking is ridiculous, so small. We only just, with a little juggling got our medium sized sedan into the garage. My son damaged his car one night when he came to visit trying to park because it was so tight. Every time we went outside we had to brush off the farmers friends off us cause the weeds are that tall. Not enough room in the enclosed outside area as it is overgrown with weeds. It would be a good place to stay if it was better maintained.

Posted by , from coffs harbour nsw on 18 Feb. 2017

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2 out of 5

close to charlestown square

Pros: nothing special
Cons: beds were very uncomfortable
Location: only fair location - rather dreary area.
unfortunately very hot weather and bedrooms upstairs and stifling at night - air conditioner draped on to bed ! adequate facilities but very clinical rather than comfortable.

Posted by , from melbourne on 29 Dec. 2016

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Property Features

As a guest of this apartment, you'll find multilingual staff, a garden, and laundry facilities. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. The luxury apartment also features express check-in and express check-out. Self parking is free.

  • 2 guestrooms or units
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Garden

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Parking

Free self parking , Free parking nearby

Transport

  • Train station: Kotara Station (4.6 km / 2.9 mi)
  • Property shuttles: Airport shuttle, area shuttle, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

This apartment offers 2 accommodations with washers/dryers and coffee/tea makers. These individually decorated and furnished accommodations have separate living rooms and include double sofa beds and desks. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Living room
  • Pull-out sofa bed
  • Private outdoor space
  • Flat-screen television
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours must contact this property in advance for check-in instructions. Guests will receive an SMS with access code.

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30 per night.
  • Cribs (infant beds) are available for AUD 15 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, and Diners Club. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available.

  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 75 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15 per night
  • Rollaway bed fee: AUD 30 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlestown Terrace Apartment
  • Charlestown Terrace
  • Charlestown Terrace Apartment
  • Charlestown Terrace Charlestown
  • Charlestown Terrace Apartment Charlestown

You should know

  • This apartment offers transfers from the cruise terminal, ferry terminal, and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.