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Hotel Hayden

4.0 star property
Hotel with a 24-hour fitness centre, 6-minute walk to Madison Square Garden

Photo gallery for Hotel Hayden

Lobby sitting area
Property entrance
Suite, 1 King Bed (Chelsea) | Room amenity
Egyptian cotton sheets, premium bedding, in-room safe, desk
View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi
The current price is AU$232
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Sofa bed
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.4 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(109 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Designer toiletries
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Hotel Hayden puts you in the heart of New York, within just a 10-minute stroll of popular attractions like Madison Square Garden and 5th Avenue. Highlights at this hotel include a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include laundry facilities, concierge services and a 24-hour front desk. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 4-property class Manhattan hotel include Herald Square and Chelsea Hotel.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km
  • Broadway - 14 min walk - 1.2 km
  • Grand Central Terminal - 19 min walk - 1.6 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy International Airport (JFK) - 52 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪The Fleur Room - ‬3 min walk
  • ‪The Wilson - ‬4 min walk
  • ‪Chelton's Bar & Grille at Doubletree Hotel - ‬3 min walk
  • ‪Taqueria By El Prieto - ‬3 min walk

About this property

Hotel Hayden

Hotel with a 24-hour fitness centre, 6-minute walk to Madison Square Garden
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 20 levels
  • Built in 2008
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • 1 conference room
Hotel Hayden offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. At check-in, guests must provide a record of full COVID-19 vaccination.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Frequently asked questions

What is the cancellation policy at Hotel Hayden?

Hotel Hayden offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hayden?

As of 31 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Hayden on 23 Nov 2025 start from AU$166.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Hayden?

Yep, Hotel Hayden has a self car park for USD 50 per night.

Are there any beaches close to Hotel Hayden?

The closest beach to Hotel Hayden is Coney Island Beach (19.5 km).

Is there a free airport shuttle available at Hotel Hayden?

No, Hotel Hayden does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Hayden?

Check-in begins at 3:00 PM. Check-out time is noon.

Reviews

Hotel Hayden Reviews

7.2

Good

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 324 out of 1002 reviews
Rating 8 - Good. 249 out of 1002 reviews
Rating 6 - Okay. 208 out of 1002 reviews
Rating 4 - Poor. 107 out of 1002 reviews
Rating 2 - Terrible. 114 out of 1002 reviews

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Well located hotel

It’s a good location close to Madison square/ penn station. Lots of good local places to eat near it.The bathroom was very nicely remodeled, but the rest of the room leaves a lot to be desired. The bed was uncomfortable and very unstable. None of the usb outlets /most of the outlets did not work and the room had a bit of a smell. It was good for a quick night stay like we had, but if we stayed longer, I’d look elsewhere.
Stayed 1 night in Jul 2025

10/10 Excellent

Ivo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and transportation to all places in manhattan
Stayed 3 nights in Jul 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is Outstanding & Superb! I had the pleasure of Meeting and speaking with Greg the Director and his assistant. Outstanding doesnt cover it! Tyler at the front desk is amazing! Everyone at the hotel is just great! I wish i knew all their names to give them the praise they deserve! This is a great hotel because the staff makes it more than great!
Stayed 3 nights in Jul 2025

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent day, especially for the price!

Beautiful location in the flower district easy to walk too many locations as well as Subway stations close by. Staff was very kind and responsive very clean!
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Very nice place, for the value.

The staff were AMAZING! the bed was stiff, to me. The pillows, I felt, were too soft. Hand soap in the bathroom would have been helpful.
Stayed 1 night in Jul 2025

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a superb hotel and its location in Chelsea is ideal and it is 1 block to the #1 Train so it’s a 20 minutes to Battery Park and 30 minutes to Harlem. Highly recommend.
Stayed 3 nights in Jul 2025

8/10 Good

Ana, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay. Breakfast was lame. Okay was just blah. Staff was nice. Lots of the guest were loud and annoying. Tv channels were good. Room was quiet.
Stayed 3 nights in Jul 2025

6/10 Okay

Barton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

CARLOS

Travelled with family
Liked: Cleanliness, staff & service
Mattresses are so uncomfortable that I barely was able to sleep. Little table between beds about to break. “Breakfast” very limited all the time.
Stayed 4 nights in Jul 2025

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para alojarse en la ciudad
Stayed 3 nights in Jul 2025

10/10 Excellent

Marley

Stayed 3 nights in Jul 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
My room was spotless, the hotel looked very clean and sharp, and the location is great for walking to areas of interest. Would definitely stay here again
Stayed 1 night in Jul 2025

4/10 Poor

stacy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was perfect location to walk to many places and hop on a subway... A/C was not working two nights out of the three we were there and it was hot in the room. We were gone for most of the day and hoped to come back to a cool room but nope. Sleeping and sweating was not cool.
Stayed 3 nights in Jul 2025

2/10 Terrible

Brenda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel needs upgrade the beds where horrible the mattress was very hard and had a plastic cover which was very hot. I will not stay there again
Stayed 4 nights in Jul 2025

6/10 Okay

Tanju

Business traveller
Disliked: Staff & service
They need to accept the customers request like one hour late checkout they asking huge money. I will never book again.
Stayed 3 nights in Jul 2025

4/10 Poor

Mfoniso

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unfortunately my bathroom light did not work, the iron was broken and the A/C stopped working on a 90 degree plus day. Maintenance was unavailable and tge hotel was fully booked. I think i also would have chosen a different property had i know that the restaurant was also under renovation. Overall I was very disappointed.
Stayed 1 night in Jul 2025

6/10 Okay

Franklin

Liked: Cleanliness, staff & service
Like the location
Stayed 4 nights in Jul 2025

2/10 Terrible

Irene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No ac

Within five days we had to switch rooms three different times was almost going to be a fourth but my husband learned how to reset the AC. Every room we went to the AC only last about two hours before automatically turns off within the three moves that we had to do my husband lost his headphones and the hotel still hasn’t contacted us to let me know if they plan on doing anything. If we did not have to move three different times I personally feel we would not have lost things.
Stayed 4 nights in Jul 2025

6/10 Okay

Shenky

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Not up to the mark and below expectations
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE!

I stayed at Hotel Hayden from June 9–12 with my child, and it was one of the worst hotel experiences I’ve had in NYC. From the moment we checked in, the AC in our room was broken. The room was dusty and clearly not well-maintained. The technicians came seven times throughout our stay after we complained over 20 times. After repeated complaints, they moved us to another room (Room 304) — but the air conditioning there also did not work. Each time they sent someone to fix it, it would stop working again within minutes. The outdoor temperature was close to 90°F, and the room was unbearably hot and humid. We barely slept all three nights. Despite calling the front desk multiple times and being promised fans, none were ever brought to the room. One staff member even snapped at us and said there was nothing she could do. A technician (who claimed to be the engineering manager) told us he’d have the AC working in 20 minutes, but it never happened. Even worse, he belittled another staff member right in front of us before damaging the transponder. I was shocked by the level of unprofessionalism, poor service, and lack of care for guests. This hotel is listed as a four-star property, but it was nowhere close. The location was great — but that’s where the positives end.
Stayed 3 nights in Jul 2025

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice and clean and with him walking distance of a beautiful mall
Stayed 2 nights in May 2025

2/10 Terrible

Ramon

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

2/10 Terrible

Gurpreet

Stayed 5 nights in Jul 2025

4/10 Poor

seborn

Business traveller
Disliked: Amenities, property conditions & facilities
I did not have air conditioning for the three nights I stayed. They moved me to three different rooms and the air conditioning did not work in any of them and no one seem to know how to fix it. Also, they need to have a better overnight person at the desk. She was on her phone a lot and not helpful at all. I was promised a new room the second night and when I got to the hotel that evening there was nothing available. They take the first two nights off the bill which I appreciated but there is no excuse for not having air conditioning in July.
Stayed 3 nights in Jul 2025