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Hotel Hayden

4.0 star property

Photo gallery for Hotel Hayden

Lobby sitting area
Property entrance
Egyptian cotton sheets, premium bedding, in-room safe, desk
Fitness facility
View from room

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is AU$260
includes taxes & fees
29 Mar - 30 Mar

Explore the area

View map
127 West 28th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

7.2 out of 10
Good
(19 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

7.6 out of 10
Good
(116 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About the area

New York

Hotel Hayden puts you in the heart of New York, within just a 10-minute stroll of popular attractions like 5th Avenue and Madison Square Garden. Highlights at this hotel include free continental breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include laundry facilities, concierge services and a 24-hour front desk. Each morning free breakfast is served. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 4-property class Manhattan hotel include Herald Square and Macy's.

What's nearby

  • Madison Square Garden - 5 min walk - 0.4 km
  • Macy's - 6 min walk - 0.6 km
  • 5th Avenue - 6 min walk - 0.6 km
  • Empire State Building - 8 min walk - 0.7 km
  • Times Square - 14 min walk - 1.2 km

Getting around

  • 28 St. Station (7th Av.) - 2 min walk
  • New York W 32nd St. Station - 6 min walk
  • John F. Kennedy International Airport (JFK) - 57 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Skirt Steak - ‬2 min walk
  • ‪The Fleur Room - ‬1 min walk
  • ‪Five Guys - ‬3 min walk

About this property

Hotel Hayden

WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served daily. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 20 levels
  • Built in 2008
  • Continental breakfast (free)
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • 1 conference room
Hotel Hayden offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. At check-in, guests must provide a record of full COVID-19 vaccination.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Frequently asked questions

What is the cancellation policy at Hotel Hayden?

Hotel Hayden offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hayden?

As of 27 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel Hayden on 29 Mar 2026 start from AU$260, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Hayden?

Yep, Hotel Hayden has a self car park for USD 50 per night. A self car park is also available, for a fee.

Are there any beaches close to Hotel Hayden?

The closest beach to Hotel Hayden is Coney Island Beach (19.6 km).

Does Hotel Hayden serve breakfast?

Yeah, free continental brekkie is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Hayden?

No, Hotel Hayden does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Hayden?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Hayden Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 318 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 211 out of 1001 reviews
Rating 4 - Poor. 111 out of 1001 reviews
Rating 2 - Terrible. 125 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

4/10 Poor

Christopher

Disliked: Property conditions & facilities
The room was worn down, have of the lights were burnt out and the bed was very uncomfortable.
Stayed 7 nights in Dec 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Issue with heat in the room not working properly despite having engineer "fix" it while in the room. Was extremely cold overnight. Mattress also uncomfortable.
Stayed 1 night in Dec 2025

10/10 Excellent

James

Stayed 1 night in Dec 2025

6/10 Okay

Anca, Deerfield

Stayed 2 nights in Dec 2025

8/10 Good

Kaitlyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and friendly. We did have an issue with our heat in the room not working, but they had maintenance up to our room within 20 minutes to fix it. My only issue is the breakfast. It’s not much of a breakfast but just assorted muffins and pastries.
Stayed 2 nights in Dec 2025

2/10 Terrible

Nicole

Disliked: Amenities, property conditions & facilities
The room would not cool down- was 99 degrees the whole first night. Staff was dismissive about this issue, and we were unable to sleep
Stayed 2 nights in Dec 2025

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was spotless, although we could not figure out how to get heat in the room so we end up shutting it off and it was still cold in the room. It was clean a very basic hotel. For the price it was fine. It was a little off the track for what we normally like.
Stayed 1 night in Dec 2025

8/10 Good

claudia

Stayed 4 nights in Dec 2025

2/10 Terrible

Viviana

Travelled with family
Disliked: Cleanliness, amenities
Don’t know were to start !!! New York -8C , no heat , very out dated all !! No buffet ( only coffee, muffins and croissants) Sheets were horrible ( plastic cover on mattress ) We were freezing at night. They didn’t have covers. We change rooms 2 times. Went to complain at midnight and there was a line of people for the same reason. The manager came to talk to us at the room. Paid average of $ 600/ night totally crazy , they wave 1 night ( the least expensive one ) We stay there 4 nights. Imposible to find a room in an other hotel. Worst experience in New York in my life !!! Will never go there again !!’
Stayed 4 nights in Dec 2025

2/10 Terrible

Laura

Stayed 4 nights in Dec 2025

8/10 Good

Lauren

Stayed 4 nights in Dec 2025

8/10 Good

HANNAH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had an issue with them giving our room away on our check in day. But the manager accommodated that night so we were pleased. We never ate the breakfast so no input there. We didn’t understand why there are only 3 pillows and 3 towels for a room that sleeps 4.. No input on air either as we kept it off during our stay
Stayed 4 nights in Dec 2025

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Location is great with lots of walkable shops and restaurants. The staff is exceptional: so friendly and helpful. Unfortunately, it was an extremely cold day and the heat in my room was a bit temperamental (one minute too hot, another too cold). The staff bent over backwards to help, but alas, it couldn't be fixed. I was only there one night, so I didn't ask for a new room. They gave me a discounted room rate which was so appreciated. There is some room for improvement with the continental breakfast (didn't see a toaster? But they had Gluten-free muffins which were tasty!) and fitness center (a single small room, typical of an older NYC hotel). I would consider booking here again, perhaps in warmer weather.
Stayed 1 night in Dec 2025

10/10 Excellent

Kathy

Stayed 2 nights in Dec 2025

10/10 Excellent

Idit

Stayed 2 nights in Dec 2025

4/10 Poor

Martin

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Other than an ideal location, there is nothing overly impressive about this hotel. The rooms are dates, baseboards and furniture are chipped and felt rundown. The entrance doors to our room was full of marks as well. Won't stay there again - would rather spend an extra 100-200 dollars and get better quality at the aloft across the street. Unfortunate, staff was great but rooms really below par.
Stayed 3 nights in Dec 2025

10/10 Excellent

john

Stayed 1 night in Dec 2025

6/10 Okay

Erika

Liked: Staff & service, amenities
Disliked: Cleanliness
The room was never warm. They set maintenance to fix it, but we had to stay without the heater for one night. They offered a space heater, but it wasn't enough. They said they fixed our heater, but the room thermostat never went above 70 degrees. We were there in La. in November. The room was also dusty.
Stayed 6 nights in Nov 2025

2/10 Terrible

Kim

Disliked: Amenities, property conditions & facilities
Service was okay but the beds were terrible we got a broken one
Stayed 1 night in Nov 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. I will definitely stay there again. It's in a safe area. In every direction, there are spots to grab food. It's very clean. Very comfortable. Their staff is friendly. AND I was excited to learn that it's located in the historic Floral District of New York City. As a florist, that was VERY fun for me to know. It's a great hotel. Two thumbs up.
There was a book in the from detailing the history of the floral district.
Stayed 1 night in Nov 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Stemson Jr

Liked: Cleanliness, amenities, property conditions & facilities
Everything including the location.
Stayed 2 nights in Nov 2025

4/10 Poor

Rebecca

Business traveller
Disliked: Cleanliness, staff & service
The room was dirty (noticeable dirt on the floor and bed skirt), half the wardrobe was missing a door, the bathroom light did not work (I let the front desk know my first night of three, and they never fixed it). The heating/cooling did not work (no matter what temp you moved it to, it never changed temperatures); and lastly, the thin linens, tiny pillows and plastic on the mattress made it difficult to sleep. All in all, not a pleasant stay.
Stayed 3 nights in Nov 2025

6/10 Okay

Daniel

Stayed 4 nights in Nov 2025