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Hyatt Grand Central New York

4.0 star property
Pet-friendly hotel connected to a shopping centre in New York with a coffee shop/cafe

Photo gallery for Hyatt Grand Central New York

Pool
Premium bedding, pillow-top beds, minibar, in-room safe
Lobby
Pool
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Parking available
  • Gym
  • Laundry
The current price is AU$520
includes taxes & fees
7 Sept - 8 Sept

Explore the area

View map
109 East 42nd Street, at Grand Central Terminal, New York, NY, 10017
  • Grand Central Terminal
    ‪2 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪12 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(124 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(38 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Presidential Suite

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 130 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed

8.2 out of 10
Very good
(241 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms, City View

8.8 out of 10
Excellent
(12 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 84 sq m
  • 2 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 56 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Double Beds

8.4 out of 10
Very good
(368 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(88 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View

7.4 out of 10
Good
(40 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Corner

Suite, Corner

Suite, Corner

8.0 out of 10
Very good
(35 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (COMMODORE LOUNGE ACCESS)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed (COMMODORE LOUNGE ACCESS)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Queen Bed, Accessible, Bathtub

8.2 out of 10
Very good
(32 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 39 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(44 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Double Beds, City View

8.0 out of 10
Very good
(177 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Shower)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Shower)

7.8 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

New York

Hyatt Grand Central New York puts you in the heart of New York, connected to a shopping centre and within just a 10-minute stroll of popular attractions like Grand Central Terminal and 5th Avenue. Highlights at this hotel include a 24-hour gym, a conference centre and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include a coffee shop/cafe, a snack bar/deli and coffee/tea in a common area. Full breakfast is available daily between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this Manhattan hotel include Bryant Park and Broadway.

What's nearby

  • Grand Central Terminal - 2 min walk - 0.2 km
  • Rockefeller Center - 9 min walk - 0.8 km
  • Broadway - 11 min walk - 1.0 km
  • Empire State Building - 11 min walk - 1.0 km
  • Times Square - 13 min walk - 1.1 km

Getting around

  • Grand Central - 42 St. Station - 1 min walk
  • 5 Av Station (W. 42nd St.) - 6 min walk
  • LaGuardia Airport (LGA) - 29 min drive

Restaurants

  • ‪Juice Generation - ‬2 min walk
  • ‪Grand Hyatt Grand Club - ‬1 min walk
  • ‪Omusubi Gonbei - ‬2 min walk
  • ‪Los Tacos No. 1 - ‬2 min walk
  • ‪Cafe Grumpy - Grand Central Terminal - ‬2 min walk

About this property

Hyatt Grand Central New York

Pet-friendly hotel connected to a shopping centre in New York with a coffee shop/cafe
Along with a coffee shop/cafe, there's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 26 meeting rooms. Event space at this hotel measures 18370 square feet (1707 square metres) and includes a conference centre. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Hyatt Grand Central New York. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This New York hotel is smoke free.

  • 1298 guestrooms or units
  • 25 levels
  • 18370 sq ft of conference space
  • 1707 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Hyatt Grand Central New York offers 1298 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include designer toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior

Sheraton New York Times Square Hotel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
3.7 out of 5, Good, 4,540 reviews
The price is AU$443
includes taxes & fees
28 Sept - 29 Sept
Sheraton New York Times Square Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 100 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 15 to 65 for adults and USD 15 to 32 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 26 meeting rooms
  • Computer station
  • Conference centre (18,370 square foot of space)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (89 centimetre wide door)
  • Roll-in shower (142 centimetre wide)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 45.89 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Newspaper
  • Phone calls
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 65 for adults and USD 15 to 32 for children
  • Valet parking fee: USD 100 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt New York
Grand Hyatt New York Hotel
Hyatt New York Grand
New York Grand Hyatt
Grand Hotel Hyatt New York
Grand Hyatt Hotel New York
Grand Hyatt New York City
Hotel Hyatt New York
Hyatt Hotel New York City
Hyatt New York City
New York City Grand Hyatt Hotel
New York City Hyatt
New York Hyatt
Grand Hyatt Hotel
Grand Hyatt
Grand Hyatt New York
Hyatt Central York York
Hyatt Grand Central New York Hotel
Hyatt Grand Central New York New York
Hyatt Grand Central New York Hotel New York

Frequently asked questions

What is the cancellation policy at Hyatt Grand Central New York?

Hyatt Grand Central New York offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Grand Central New York?

As of 2 Sept 2025, prices found for a 1-night stay for 2 adults at Hyatt Grand Central New York on 7 Sept 2025 start from AU$450.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Grand Central New York?

Yep, Hyatt Grand Central New York has valet parking for USD 100 per night.

Are there any beaches close to Hyatt Grand Central New York?

The closest beach to Hyatt Grand Central New York is Coney Island Beach (20.2 km).

Is Hyatt Grand Central New York family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Grand Central New York is a hit with families.

Does Hyatt Grand Central New York serve breakfast?

Sure does, full brekkie is offered daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Hyatt Grand Central New York?

No, Hyatt Grand Central New York does not offer an airport shuttle service.

What time are check-in & check-out at Hyatt Grand Central New York?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hyatt Grand Central New York?

Dogs are welcome at Hyatt Grand Central New York, with food and water bowls on offer.

Hyatt Grand Central New York Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 3030 out of 6163 reviews
Rating 8 - Good. 1417 out of 6163 reviews
Rating 6 - Okay. 927 out of 6163 reviews
Rating 4 - Poor. 427 out of 6163 reviews
Rating 2 - Terrible. 362 out of 6163 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Giselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2025

2/10 Terrible

Harman

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment my wife and I checked in, the excitement of staying at the hotel was turned into a negative experience. The front desk representative was rude. After getting our room keys we went up to them room to discover it was really run down and dirty. It is definitely not how it was shown in the pictures. Throughout the stay we experienced our room not getting serviced even though i had made a call down prior to stepping out to ask if they can come and do it before the evening. We came back to the room and it wasn't done and there response was "i don't know why it wasn't done" and they had sent someone at 10 pm to do it. In another instance we requested towels only to find some were dirty and stained. The carpet was sticky and ripped. The A/C does not work properly it blows out warm air. overall not a good experience at all.
Stayed 4 nights in May 2025

10/10 Excellent

Nicole Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel was clean and service was great. However, on sidewalk near hotel many homeless individuals and also stink of fecal and urine.
Stayed 3 nights in May 2025

6/10 Okay

NANCY, New Orleans

Liked: Cleanliness
Stayed 3 nights in May 2025

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Ken

Travelled with group
Disliked: Staff & service, property conditions & facilities
The hotel needs to be updated its gett8ng old and shows especially in the rooms.
Stayed 4 nights in May 2025

6/10 Okay

Taryn

Travelled with partner
Disliked: Amenities
Rooms are dated and very small. No coffee maker which is standard in rooms. The pillows were so flat and hard we went and bought new ones just for our stay. I suppose for the cheap price in NYC it is standard. We were expecting more based on the photos online.
Stayed 1 night in May 2025

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
A little rundown great location did not like 50/day resort fee
Stayed 3 nights in May 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel centrally located to all the attractions we planned to see.
Stayed 2 nights in May 2025

8/10 Good

AMIT

Stayed 2 nights in May 2025

10/10 Excellent

Prachi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good property location , clean rooms
Stayed 3 nights in May 2025

10/10 Excellent

Luc

Stayed 6 nights in May 2025

4/10 Poor

Mikiko

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We pre paid our flights and hotel through Orbitz but had to pay extra $46 of “Destination Fee” at arrival. We picked this hotel for the location being next to the Grand Central Station but other than that, the room is dated and dark. There is no coffee machine, glasses nor ice bucket. You can get a cup of hot water for a fee.
Stayed 1 night in May 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Hyatt at Grand Central is like a second home for me. Very safe, friendly and accommodating!
Stayed 5 nights in May 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is well located two steps from Grand Central.
Main lobby
Stayed 3 nights in May 2025

8/10 Good

Isabella

Stayed 3 nights in May 2025

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Allen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central to Manhattan. Great location.
Stayed 6 nights in Apr 2025

10/10 Excellent

Brandy, Gladstone

Travelled with family, Travelled with partner
Liked: Amenities
Great room
Stayed 4 nights in May 2025

10/10 Excellent

lambertus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best stay ever
Stayed 2 nights in May 2025

10/10 Excellent

Amanda jane

Travelled with family
Great location very clean spacious hotel rooms , staff were amazing friendly and really helpful Only thing i didnt like was the paper cups in our suite for the coffee machine and would have been nicer if the bar was open earlier than 5pm
Stayed 5 nights in May 2025

2/10 Terrible

Rocio, Lakewood

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you are ever given room 2039. Kindly deny this room. It was a horrible experience for my sister and niece. The shower was clogged so we had to take quick showers so the water wouldn’t rise. The restroom smelled dirty. The room smelled dirty. The walls, doors handles, surface areas were filthy. Looked like the room wasn’t cleaned. The door latch was broken. The floor was sticky. We heard good things about this place but stay at your own risk. It is filthy. I do not recommend anyone with children stay here.
Stayed 3 nights in May 2025

2/10 Terrible

Rocio, Lakewood

Disliked: Cleanliness, amenities, property conditions & facilities
My husband has stayed here a few times and he highly recommended I stay here. I had high expectations because he raved about it. He loved the cleanliness and the efficiency of its location. Upon entering this property you cannot ignore how filthy it is. Room 2039 was assigned to us and it was disgusting. Now that I think about it. The front desk lady gave us this crappy room to spite me. She kept getting upset because I was telling how to spell my email address. When entering the room it was difficult to ignore the dirty walls and doors. Thank god I always carry cleaning supplies when I travel. The shower was clogged. We had to take quick showers to avoid the water from filling up too quickly. We were not given the correct number of towels that a hotel room is equipped with. This room had an off putting smell. To quote the movie “Pets” it smelled like poopoo with a dash of caca. My niece kept saying it smelled like a dirty diaper. Again, I am happy I had my own cleaning and disinfecting supplies. The door was broken at the latch. It locked with the deadbolt but there was a lacking sense of security. Stay at your own risk. It’s unfortunate that it didn’t work for us. I wish I would’ve taken pictures of this room. It was bad!
Stayed 2 nights in May 2025

8/10 Good

Isabelle

Stayed 1 night in Apr 2025

8/10 Good

William

Liked: Property conditions & facilities
Stayed 2 nights in May 2025