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The Pontchartrain Hotel

4.0 star property
Pet-friendly hotel connected to a railway/underground station in New Orleans with 3 restaurants

Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)
Premium bedding, minibar, in-room safe, individually decorated
Property entrance
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
  • Housekeeping
The current price is AU$248
includes taxes & fees
18 Nov - 19 Nov

Explore the area

View map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Caesars Superdome
    ‪2 min drive‬
  • Place, Port of New Orleans
    ‪2 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

8.4 out of 10
Very good
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

7.4 out of 10
Good
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.0 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 93 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Bathrobes
  • 66 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

The Pontchartrain Hotel puts you in the heart of New Orleans, connected to a railway/underground station and within a 20-minute stroll of Magazine Street and National World War II Museum. Highlights at this hotel include 3 restaurants and 2 bars/lounges. .The café, Silver Whistle Cafe, serves American cuisine and is open for breakfast and lunch. Hot Tin is the hotel's own rooftop bar. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Lower Garden District hotel include Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Port of New Orleans - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 2 min drive - 1.8 km
  • Caesars New Orleans Casino - 3 min drive - 2.6 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Tacos & Beer - ‬6 min walk
  • ‪Avenue Cafe - ‬2 min walk

About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a railway/underground station in New Orleans with 3 restaurants
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • In-room cot

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

What is the cancellation policy at The Pontchartrain Hotel?

The Pontchartrain Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pontchartrain Hotel?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 18 Nov 2025 start from AU$212.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pontchartrain Hotel?

Yep, The Pontchartrain Hotel has valet parking with in/out privileges for USD 55.69 per day.

What makes The Pontchartrain Hotel a romantic place to stay?

Romance packages and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Pontchartrain Hotel.

Is there a free airport shuttle available at The Pontchartrain Hotel?

No, The Pontchartrain Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Pontchartrain Hotel?

Yep, you can grab a meal at The Pontchartrain Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Pontchartrain Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Reviews

The Pontchartrain Hotel Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 702 out of 1024 reviews
Rating 8 - Good. 189 out of 1024 reviews
Rating 6 - Okay. 69 out of 1024 reviews
Rating 4 - Poor. 35 out of 1024 reviews
Rating 2 - Terrible. 29 out of 1024 reviews

Reviews

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.
Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, room comfort
We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back!
Stayed 2 nights in Jul 2025

2/10 Terrible

Rashad

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We've stayed at The Pontchartrain Hotel several times, and continue to come back! It's a great option if you want to be a little outside of the French Quarter and has great restaurants, bar, and central location!
Stayed 1 night in Jul 2025

8/10 Good

Cynthia

Stayed 2 nights in Jul 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Starlet Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very original property
Stayed 1 night in Jul 2025

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the character and history of this property. Uniquely New Orleans decor. Friendly staff and great food and bar options
Stayed 1 night in Apr 2025

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New Orleans Staycation

Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
The lobby and welcome to New Orleans guide!
So comfy! We had the regular king room—very quiet and very relaxing!
The robes! Enough said!
New Orleans glamour! This hotel was built in 1927 and has so many bygone era/jazzy feels!
Stayed 2 nights in Jul 2025

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay a ton!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Rhonda

Travelled with group
Liked: Amenities, property conditions & facilities
Awesy
Stayed 1 night in Jul 2025

8/10 Good

andrew, Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located amongst a variety of dining and shopping options. It’s in close proximity to many of New Orleans attractions. The property is in need of some updates. Their staff was very friendly and accommodating. We enjoyed our stay here.
Stayed 2 nights in Jul 2025

4/10 Poor

gail, Bankston

Travelled with partner
Disliked: Cleanliness
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
Stayed 5 nights in Jul 2025

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Torri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Not very kid friendly.
Stayed 2 nights in Jul 2025

8/10 Good

Paul

Stayed 3 nights in Jul 2025

10/10 Excellent

Allison

Stayed 1 night in Jun 2025

10/10 Excellent

Kalliah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how unique the property was
Stayed 3 nights in Jul 2025

10/10 Excellent

Joseph

Stayed 1 night in Jun 2025

10/10 Excellent

Keith

Stayed 3 nights in Jul 2025

2/10 Terrible

Adrian

Disliked: Cleanliness, amenities, property conditions & facilities
Rude staff. Called prior to arrival to cancel my stay and the person on the other end repeatedly hung up on me. When I stated I was contacting my financial institution if charged, I was told go ahead, it wouldn't stop anything.
Stayed 2 nights in Jul 2025

6/10 Okay

Michal

Travelled with family
Disliked: Property conditions & facilities, room comfort

Jak na **** to słabo….

Pozostawiony brudny ręcznik po poprzednich gościach na stojaku na walizki, brudna podłoga w łazience, 1 mini buteleczka szamponu, 1 buteleczka żelu do kąpieli i 2 buteleczki odżywki na 3 gości to wg mnie trochę za mało. Ręczniki w lekko przerdzewiałych koszach pod umywalką z czego dolny ręcznik leży praktycznie na podłodze (niestety brudnej). Zasłona prysznicowa za krótka więc woda zalewa łazienkę. Prysznic zepsuty. Brak wieszaka na ręcznik. Klucz - jeden do pokoju z wygrawerowanymi mini numerkami. Na plus - duży ładny pokój.
Stayed 1 night in Jul 2025

2/10 Terrible

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BLACK MOLD - DIRTY - VALET CAN NOT DRIVE STICK

We were really looking forward to our stay at the Pontchartrain Hotel (6/21–6/22/25), but our experience was incredibly disappointing. Our room was not clean — trash behind the toilet, dust on most surfaces, and something visibly dripping down the bedroom window and sill. The bathroom had dirty grout, a soaking wet shower curtain, and floors that left our feet filthy. Worst of all, the bedroom windowsill was soft, leaking, and covered in black mold — a serious health concern and clear sign of neglect. The valet service was even worse. Our manual-transmission car came back smelling like burning plastic. A staff member admitted the valet didn’t know how to drive stick but drove it anyway — twice. The next day, no one on staff could drive a manual, so my fiancé had to retrieve the car himself, even though we were being charged nearly $60 for valet. That fee was only refunded after we raised the issue multiple times. When we reported everything to hotel management, including Javonna Wallace, we were told nothing could be done because we booked through Hotels.com. Even after Hotels.com tried to help, the hotel refused all offers of partial compensation. Between unsafe conditions, mold, and car mishandling, we cannot recommend this hotel. This was one of the worst hotel experiences we’ve had
Stayed 1 night in Jun 2025