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The Pontchartrain Hotel

Property class: 4

Photo gallery for The Pontchartrain Hotel

A bedroom with a large bed, wooden paneling, a chandelier, and curtains.
A bar area with wooden bar stools, a variety of bottles, and a mural on the wall.
A hotel room with a yellow sofa, a dining table, a mirror, and a chandelier.
A bar area with wooden flooring, multiple tables and chairs, and a bar counter with bottles.
A hotel building with a sign reading 'PONTCHARTRAIN HOTEL' and another sign for 'ST. CHARLES COACH HOUSE' in the foreground.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
The current price is AU$189
includes taxes & fees
22 Sept - 23 Sept

Explore the area

View map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪2 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

A hotel room with a large bed, two bedside tables with lamps, a chandelier, and a window with curtains.

Room (Product API Enablement)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

A bedroom with a bed, a chair, a desk, and a window with curtains.

Standard Room, 1 King Bed (Clio King)

9.2 out of 10
Wonderful
(17 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

A neatly made bed with a pink robe, a patterned pillow, and a bedside table with a lamp and flowers.

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

A round table with a book, glasses, and a small plant.

Standard Room, 2 Double Beds (Erato Double)

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

A hotel room with a large bed, a chandelier, a desk, and a chair.

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

A hotel room with a large bed, a chandelier, a desk, and a chair.

Standard Room, 1 King Bed (Clio King Accessible)

9.0 out of 10
Wonderful
(9 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

A neatly made bed with a pink robe, a patterned pillow, and a bedside table with a lamp and flowers.

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

7.4 out of 10
Good
(3 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

A hotel room with two beds, a chandelier, and a city view.

Superior Suite, Multiple Beds (Thalia Family Suite)

9.0 out of 10
Wonderful
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

A spacious living room with a grand piano, comfortable seating, and a large window with curtains.

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

A neatly made bed with a pink robe, a patterned pillow, and a bedside table with a lamp and flowers.

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

8.0 out of 10
Very good
(1 review)
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for DOUBLE TWO DOUBLE BEDS

A hotel room with two beds, a desk, a chair, and a window with curtains.

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • 2 Double Beds

Room

  • Sleeps 4

Room

  • Sleeps 4

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About the area

New Orleans

The Pontchartrain Hotel puts you in the heart of New Orleans, connected to a railway/underground station and within a 20-minute stroll of Magazine Street and National World War II Museum. Highlights at this hotel include 2 restaurants and 2 bars/lounges. .The café, Silver Whistle Cafe, serves American cuisine and is open for breakfast and lunch. Hot Tin is the hotel's own rooftop bar. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Lower Garden District hotel include Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • Magazine Street - 8 min walk - 0.7 km
  • National World War II Museum - 16 min walk - 1.4 km
  • Ernest N. Morial Convention Center - 2 min drive - 1.4 km
  • Caesars Superdome - 2 min drive - 1.9 km
  • Port of New Orleans - 3 min drive - 1.8 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Igor's Bar And Grill - ‬1 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪PJ's Coffee & Tea - ‬9 min walk
  • ‪Seawitch Restaurant & Oyster Bar - ‬6 min walk

About this property

The Pontchartrain Hotel

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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  • Pet-friendly
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Built in 1927
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans

Pontchartrain Hotel

Pontchartrain New Orleans

Pontchartrain

The Pontchartrain

The Pontchartrain Hotel Hotel

The Pontchartrain Hotel New Orleans

The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

What is the cancellation policy at The Pontchartrain Hotel?

The Pontchartrain Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pontchartrain Hotel?

As of 17 Sept 2026, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 22 Sept 2026 start from AU$189, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pontchartrain Hotel?

Yep, The Pontchartrain Hotel has valet parking with in/out privileges for USD 55.69 per day.

What makes The Pontchartrain Hotel a romantic place to stay?

Romance packages and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Pontchartrain Hotel.

Does The Pontchartrain Hotel serve breakfast?

Yeah, cooked-to-order breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Pontchartrain Hotel?

No, The Pontchartrain Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Pontchartrain Hotel?

Yep, you can grab a meal at The Pontchartrain Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Pontchartrain Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 633 out of 1008 reviews
Rating 8 - Good. 193 out of 1008 reviews
Rating 6 - Okay. 92 out of 1008 reviews
Rating 4 - Poor. 48 out of 1008 reviews
Rating 2 - Terrible. 42 out of 1008 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, incredible jazz, great food.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great bars and restaurants in the hotel. Staff was hospitable and friendly.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Casie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Ponchatrain! I stay here regularly when I come into town to visit my sister. I sleep like a baby and the le labo toiletries is such a lovely bonus!! Great uptown location as well
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third time to stay at this awesome hotel! We always love it!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Raphael

Great historic hotel!
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were perfect
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and on site dining and entertainment. Best roof top bar in New Orleans!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Challis

Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed this place! Staff did a great job, room was clean, bar & restaurant staff were amazing!
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Cheyenne

Liked: Staff & service
Disliked: Amenities
Really just not worth the price. Better to stay somewhere else and go to the hotel just for the rooftop bar.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and the room was pristine. The rooftop bar is stunning and the cafe below is really nice, as well.
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

John

Liked: Staff & service
Very nice bar downstairs with live music. Room and overall hotel was heavily worn. The bar at the top of the hotel was also excellent.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
Clean rooms, nice staff, great bars in the hotel.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Comfy beds. Nice sheets and pillows. Great bar downstairs and on the roof top. Super location.
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Olivia M

Liked: Staff & service
What bar? What breakfast?
Stayed 1 night in May 2026
Verified review

8/10 Good

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check out would of been nice
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Stylish hotel with nice comfortable rooms and a nice breakfast spot.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Stephen M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I guess I could have stayed at the Virgin Hotel Nee Orleans. Or at other snazzy places. But staying at the Pontchartrain and its storied past, I felt I was connecting with New Orleans and its history in a deeper way. I especially liked the Silver Whistle cafe, the Bayou Bar and its excellent jazz offerings, the views from the Tin Roof (named after Tennessee Williams’ “Cat on a Hot Tin Roof,” of course), and the Jack Rose restaurant. I highly recommend!
Stayed 7 nights in May 2026
Verified review

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great. Near Garden District and Magazine shops. On streetcar line so easy access to French Quarter, and WW2 museum, etc.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view from the room, great bed and room was large and comfortable! Nice with bathrobes! Great views from rooftop bar! Great location. Free parking on the street! Street car stop right outside hotel. Great neighborhood to walk in!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities
The staff was great
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay immensely! Staff were awesome, music in the bar was mind blowing, rooftop bar was fun - but we were shocked by the amount of "TAX" that were added on to our stay - Amenity Fee, State Tax, Convention and Tourism Tax, City Tax, and a Parking Tax on top of the Valet service. It won't deter us from recommending the place, or returning - it was just an unexpected surprise.
Stayed 1 night in May 2026

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