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The Pontchartrain Hotel

4.0 star property

Photo gallery for The Pontchartrain Hotel

2 restaurants, breakfast, lunch, dinner served; American cuisine
2 bars/lounges, rooftop bar
View from property
Lobby
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
The current price is AU$274
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

9.0 out of 10
Wonderful
(12 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

8.0 out of 10
Very good
(5 reviews)
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

7.6 out of 10
Good
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 93 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

The Pontchartrain Hotel puts you in the heart of New Orleans, connected to a railway/underground station and within a 20-minute stroll of Magazine Street and National World War II Museum. Highlights at this hotel include 2 restaurants and 2 bars/lounges. .The café, Silver Whistle Cafe, serves American cuisine and is open for breakfast and lunch. Hot Tin is the hotel's own rooftop bar. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Lower Garden District hotel include Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • Magazine Street - 8 min walk - 0.7 km
  • National World War II Museum - 16 min walk - 1.4 km
  • Smoothie King Center - 2 min drive - 2.2 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 3 min drive - 2.2 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Sportsman Corner Bar & Daiquiris - ‬9 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Lagniappe Bakehouse & Coffee - ‬8 min walk
  • ‪Tacos & Beer - ‬6 min walk

About this property

The Pontchartrain Hotel

There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Maison St Charles
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  • Free Wi-Fi
4.1 out of 5, Very good, 623 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

What is the cancellation policy at The Pontchartrain Hotel?

The Pontchartrain Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pontchartrain Hotel?

As of 20 Mar 2026, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 5 Apr 2026 start from AU$274, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pontchartrain Hotel?

Yep, The Pontchartrain Hotel has valet parking with in/out privileges for USD 55.69 per day.

What makes The Pontchartrain Hotel a romantic place to stay?

Romance packages and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Pontchartrain Hotel.

Does The Pontchartrain Hotel serve breakfast?

Yeah, cooked-to-order breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Pontchartrain Hotel?

No, The Pontchartrain Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Pontchartrain Hotel?

Yep, you can grab a meal at The Pontchartrain Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Pontchartrain Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1000 reviews
Rating 8 - Good. 192 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kat

Liked: Cleanliness, staff & service, amenities
Charm of the Hotel! Level of Friendliness!
Stayed 1 night in Dec 2025

8/10 Good

Roger, Parkland

Travelled with partner
Liked: Cleanliness, amenities
the rooms were clean, what really stood out was the ambience and charm of the Hotel, it brought you back to the 1920's and the Jazz era.
Stayed 5 nights in Nov 2025

4/10 Poor

James

Stayed 1 night in Dec 2025

8/10 Good

Calhoun

Stayed 2 nights in Dec 2025

10/10 Excellent

Janet, Anchorage

Stayed 2 nights in Dec 2025

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, amenities
The room cleaning was terrible. There was actual trash on the bed and pillows on the floor after the cleaning. They never gave us water or coffee in the room. There was a BRIGHT green street light lighting up the room all night. The street noise was incredibly loud.
Stayed 3 nights in Dec 2025

10/10 Excellent

Tandy

Stayed 1 night in Dec 2025

8/10 Good

eunseon

Liked: Cleanliness, property conditions & facilities
The room and the bathroom are spacious. The room was very quiet. The hotel neighborhood is charming. I wish there was some seating in the lobby. It was inconvenient when I needed to wait for my uber.
Stayed 2 nights in Dec 2025

10/10 Excellent

Yariela

Stayed 1 night in Dec 2025

10/10 Excellent

Gualberto

Stayed 1 night in Nov 2025

8/10 Good

Melissa Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property in the most beautiful part of town. Street car stops directly in front of the hotel for easy transportation. On site restaurants are wonderful with other dinning options close by. View from Tin roof roof top bar is amazing!
Stayed 4 nights in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and wonderful friendly staff
Stayed 5 nights in Nov 2025

10/10 Excellent

christina marie

Travelled with group
Liked: Cleanliness, property conditions & facilities
The ambience and history of the Ponchartrain Hotel. It’s one of the reasons it’s so special. The location has perfect.
Stayed 4 nights in Dec 2025

10/10 Excellent

Mary Hannah

Stayed 3 nights in Nov 2025

6/10 Okay

Deanna

Stayed 4 nights in Dec 2025

4/10 Poor

Carlos

Disliked: Property conditions & facilities
Run down
Stayed 2 nights in Dec 2025

8/10 Good

Ann

Travelled with family
Liked: Staff & service
Property is showing its age. Great to have coffee shop, bar, lounge, dining room and rooftop bar on property.
Stayed 4 nights in Nov 2025

8/10 Good

Michael

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I love this property and the bar on the roof with a great view as well as the amazing restaurant downstairs. The lounge w the live jazz band is great too. Bar staff and the valet / door people / hostess were all really great. The front desk staff needed help and was not as welcoming some of the time. Some of the public facilities could be cleaner such as the lobby restroom which was a mess at 8am from the night prior bar crowd. Other than that great food great drinks and a welcoming door staff at all times. Highly recommend
Stayed 4 nights in Nov 2025

10/10 Excellent

Austin

Stayed 1 night in Nov 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities
The staff was amazing. Apparently they were out of soap so when I asked for soap, they brought me a full size Dove bar soap.
Stayed 2 nights in Nov 2025

8/10 Good

Bryana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
Stayed 3 nights in Nov 2025

10/10 Excellent

Margaretta

Liked: Cleanliness, staff & service, amenities
Great hospitality all around. Good vibes. Jazz at night is wonderful. Food and music perfect.
Stayed 3 nights in Nov 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moring staff at front counter had a dry personality. Not friendly at all other staff excellent ln the day we left
Stayed 3 nights in Nov 2025

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Stylish hotel with nice comfortable rooms and a nice breakfast spot.
Stayed 3 nights in Nov 2025

6/10 Okay

Christopher

Disliked: Amenities
I booked the hotel because of the world-class restaurant, but I failed to learn that nothing is open on Mondays and Tuesdays. We left on Wednesday morning. I paid for the room through Expedia, but was surprised by the New Orleans added taxes for Destination Amenity fees, Convention tax, tourist tax, state taxes, city taxes and parking taxes. What really irritated me was the tax on the total amount of taxes I paid.
Stayed 2 nights in Nov 2025