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The Pontchartrain Hotel

4.0 star property
Pet-friendly New Orleans hotel connected to a railway/underground station, a quick walk to Magazine Street

Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
2 bedrooms, premium bedding, minibar, in-room safe
Terrace/patio
Exterior
2 bedrooms, premium bedding, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Room service
  • 24/7 front desk
The current price is AU$252
includes taxes & fees
30 June - 1 July

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Caesars Superdome
    ‪2 min drive‬
  • Port of New Orleans
    ‪2 min drive‬
  • Ernest N. Morial Convention Center
    ‪2 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

2 bedrooms, premium bedding, minibar, in-room safe

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 91 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

2 bedrooms, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (Clio King Accessible)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

2 bedrooms, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View (Clio King City View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

2 bedrooms, premium bedding, minibar, in-room safe

Superior Suite, Multiple Beds (Thalia Family Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

2 bedrooms, premium bedding, minibar, in-room safe

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

2 bedrooms, premium bedding, minibar, in-room safe

Superior Suite, 1 King Bed (Calliope King Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

2 bedrooms, premium bedding, minibar, in-room safe

Standard Room, 2 Double Beds (Erato Double)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Product API Enablement)

2 bedrooms, premium bedding, minibar, in-room safe

Room (Product API Enablement)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

2 bedrooms, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed (Clio King)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
2 bedrooms
Premium bedding
Bathrobes
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New Orleans

The Pontchartrain Hotel puts you in the heart of New Orleans, connected to a railway/underground station and within a 20-minute stroll of Magazine Street and National World War II Museum. Highlights at this hotel include 3 restaurants and 2 bars/lounges. .The café, Silver Whistle Cafe, serves American cuisine and is open for breakfast and lunch. Hot Tin is the hotel's own rooftop bar. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Lower Garden District hotel include Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Port of New Orleans - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 2 min drive - 1.8 km
  • Caesars New Orleans Casino - 3 min drive - 2.6 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

Pet-friendly New Orleans hotel connected to a railway/underground station, a quick walk to Magazine Street
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 14 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • 1 conference room
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

What is the cancellation policy at The Pontchartrain Hotel?

The Pontchartrain Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pontchartrain Hotel?

As of 15 June 2025, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 30 June 2025 start from AU$213.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pontchartrain Hotel?

Yep, The Pontchartrain Hotel has valet parking with in/out privileges for USD 55.69 per day.

What makes The Pontchartrain Hotel a romantic place to stay?

Romance packages and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Pontchartrain Hotel.

Is there a free airport shuttle available at The Pontchartrain Hotel?

No, The Pontchartrain Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Pontchartrain Hotel?

Yep, you can grab a meal at The Pontchartrain Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Pontchartrain Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kiersten, Bonifay

Stayed 2 nights in Mar 2025

8/10 Good

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

10/10 Excellent

Dane, Pound ridge

Stayed 1 night in Feb 2025

10/10 Excellent

Charlotte, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Amy, Hartly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!
Stayed 3 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2025

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

4/10 Poor

Dr. Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need updating badly !!!
Stayed 2 nights in Feb 2025

4/10 Poor

Dr. Mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property and rooms seriously need to be updated !!! Staff was amazing though , all the way from the valet and bellman to front desk and restaurant. But room was really disappointing
Stayed 2 nights in Feb 2025

4/10 Poor

Andrea

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Great location. Hotel has not been kept up. Could use some updates to rooms. Enjoyed both the jazz bar and the rooftop bar, although on the weekends, the rooftop bar is open to the public so there was a very long line waiting to go up and using up one of the two elevators. Rooftop bar was too crowded to enjoy on the weekend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tommy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Michael, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our spot

Love staying at the Pontchartrain Hotel. We have made this our regular spot when we visit NOLA. The area is beautiful with so many places to see and to eat. The Tin Roof bar on the roof is fantastic with a spectacular view, and cafe and restaurant in the hotel are very good. We walk through the garden district every morning and evening and love that the streetcar stops right in front of the hotel. It’s just a short ride (or $10 Lyft/uber) to the French quarter. The staff is super friendly and very accommodating. Great place!
Stayed 4 nights in Feb 2025

8/10 Good

John

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have mixed feelings about our stay at the hotel. The hotel did allow us to move our reservation during the recent snow storm without any additional fee, for which we were very grateful. We had a great time at the various restaurants and bars that are on property. Unfortunately, most everything else was disappointing. The front desk staff ranged from indifferent to downright hostile, they charged us for parking and an extra night stay (we had no car and had prepayed for our entire stay) and as other folk have noted - room photos are likely many years old. It's important to note that the rooms are locked with old school keys and you are required to leave your key with the front desk everytime you leave the hotel. We had several items stolen from our room during our stay. When we tried to work with the hotel on either recovering our items or figuring out how someone may have gotten into our room, we were told several things: 1. We checked with housekeeping and they don't have your items, if you can't track your items then you can't prove they were taken, and as a hotel we have never had this problem before. I'm not sure how other hotels deal with stolen items but these folks seem not interested in customer service or taking accountability for what seems to be, if you read other reviews, an ongoing problem. Stay at your own risk.
Stayed 3 nights in Jan 2025

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Stayed 3 nights in Oct 2024

4/10 Poor

david

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not clean, there was no ventilation in the room, they were old and musty, they charge you a ridiculous Resort fee that gives you little to nothing in exchange, the bathroom amenities were lacking, it was hard to adjust the temperature in the room. There's a cute Bar and Restaurant in the building that's probably their best asset.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stacie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the old romantic vibe not cookiecutter
Stayed 2 nights in Jan 2025

6/10 Okay

Jada

Liked: Cleanliness, staff & service, property conditions & facilities

Overall, an OK stay! Nice hotel for the price.

Overall, an OK stay! Nice hotel for the price. Front desk wasn't always all that friendly, but not unpleasant. Valet was always friendly and ready to suggest a restaurant! Hotel Restaurant/Bar kept music going until late in the night and people outside laughing/chatting until about 1am, all of which was pretty loud from our 2nd story, front facing room. Just thankful it didn't go on all night long! Try to get a room on one of the middle floors, if you can. Not too close to the rooftop bar or the bottom floor restaurant.
Stayed 3 nights in Jan 2025