2/10 Terrible
Alphonse
Travelled with family
6 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed at the La Quinta in Long Wharf, New Haven, CT. on Friday, September 5, 2025. It was probably one of the worst, if not, the worst hotel we ever stayed in. The front desk staff was not polite and more interested in their phones and each other than us. The lobby was being renovated but directions to the elevator wasn't evident. Our room was sparse to say the least. Not even one pictures on the walls. And very basis wood furniture. Bathroom sink had a big crack. Toilet was so low to the floor it was hard to stand up. And I felt like I was in a fast food place with the flushing mechanism - it was the kind you use your foot to flush as opposed to a handle you push. The floor in the room, not carpeted, was spotty (dirty) so obviously it was not washed between guests. I didn't even know hotels still had double beds - just ridiculous. You can't put a queen one in?? And by the way the bed should be replaced as the bed/mattress was so squeaky it was embarrassing. The curtains did not close completely and part was hanging off the rod. The TV, although a flat screen, barly worked and when it did the picture would freeze or just get ripples. I even wonder if the "leather" chair was wiped down between guess. I was afraid to even sit in it. I would not recommend your hotel and I will never stay in one again.
Alphonse
Stayed 1 night in Sep 2025
