Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Royalton Negril, An Autograph Collection All-Inclusive Resort

View from property
Theatre show
5 bars/lounges, poolside bar, beach bar
8 restaurants, breakfast, lunch, dinner served; international cuisine
Couples treatment room(s), sauna, steam room, body treatments, mud baths

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
The current price is AU$459
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
Norman Manley Boulevard, Negril, Westmoreland
  • Bloody Bay Beach
    ‪1 min walk‬
  • Kool Runnings Water Park
    ‪14 min walk‬
  • Bloody Bay
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪85 min drive‬

Room options

Luxury Presidential one Bedroom swim out Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Luxury Junior Suite swim out

7.8 out of 10
Good
(30 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential one Bedroom ocean view Diamond Club

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • 114 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Luxury Family Suite ocean view

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite ocean view Diamond Club

7.8 out of 10
Good
(11 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom ocean view

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

Luxury Junior Suite

8.4 out of 10
Very good
(38 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite ocean view Diamond Club

7.8 out of 10
Good
(6 reviews)

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Chairman two Bedroom ocean front suite Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 226 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Luxury Presidential Two Bedroom ocean view Diamond Club

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

Luxury Junior Suite ocean view

7.6 out of 10
Good
(21 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman three Bedroom ocean front suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 282 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

Luxury Junior Suite swim out Diamond Club

7.2 out of 10
Good
(10 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential one Bedroom ocean view

Highlights

Balcony or patio
Garden
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
  • 113 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

Luxury Chairman four Bedroom ocean front suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 337 sq m
  • Ocean view
  • Sleeps 14
  • 2 King Beds and 4 Queen Beds

About the area

Negril

A luxury stay in Negril awaits you at Royalton Negril, An Autograph Collection All-Inclusive Resort. Within just a 10-minute stroll, you'll find popular attractions like Seven Mile Beach and Bloody Bay Beach. Highlights at this all-inclusive hotel include 8 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, body wraps and body scrubs along with access to the mud bath and sauna. The buffet restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Free full breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute walk of this 4.5-property class Negril hotel include Jamaica Beaches and Bloody Bay.

What's nearby

  • Bloody Bay Beach - 1 min walk - 0.2 km
  • Seven Mile Beach - 4 min walk - 0.4 km
  • Kool Runnings Water Park - 14 min walk - 1.3 km
  • Time Square Mall - 9 min drive - 7.1 km
  • Negril Cliffs - 16 min drive - 12.4 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬4 min drive
  • ‪Royalton Lobby Bar - ‬5 min walk
  • Gourmet Marche
  • Grazie
  • Hunter Steakhouse

About this property

Royalton Negril, An Autograph Collection All-Inclusive Resort

Luxury hotel on the beach, with outdoor pool
Royalton Negril, An Autograph Collection All-Inclusive Resort is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Negril, An Autograph Collection All-Inclusive Resort such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive hotel also offers a children's pool, outdoor tennis courts and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Negril hotel.

  • 407 guestrooms or units
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Royalton Negril, An Autograph Collection All-Inclusive Resort offers 407 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a separate bath and shower with a deep soaking bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The Royal Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo
  • Gourmet Marche
  • Gratzie Italian Trattoria
  • Hunter Staeakhouse
  • Zen

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Property is also known as

Royalton Negril Resort
Royalton Negril
Royalton Negril All Inclusive
Royalton Negril Resort Spa All Inclusive
Royalton Negril Resort Spa
Royalton Negril Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Negril, An Autograph Collection All-Inclusive Resort?

As of 22 Sept 2025, prices found for a 1-night stay for 2 adults at Royalton Negril, An Autograph Collection All-Inclusive Resort on 1 Oct 2025 start from AU$458.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort is a short 9-minute walk from Seven Mile Beach. Fun beach activities include snorkelling.

Is there a spa on site at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, The Royal Spa is available for guests. It has a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Negril, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a waterslide?

No, there is no waterslide at Royalton Negril, An Autograph Collection All-Inclusive Resort, but Kool Runnings Water Park is a short 16-minute walk away.

What luxury perks are available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Royalton Negril, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples spa treatments and a bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Negril, An Autograph Collection All-Inclusive Resort.

Is Royalton Negril, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that Royalton Negril, An Autograph Collection All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, complimentary full breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, Royalton Negril, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Royalton Negril, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 415 out of 1006 reviews
Rating 8 - Good. 224 out of 1006 reviews
Rating 6 - Okay. 135 out of 1006 reviews
Rating 4 - Poor. 102 out of 1006 reviews
Rating 2 - Terrible. 130 out of 1006 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tiana

Travelled with family
Liked: Amenities, property conditions & facilities
The staff was more then amazing especially the bartender in be lobby… Food was they best I’ve ever had at a resort!!!!!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Jill

Stayed 4 nights in Mar 2025

8/10 Good

Clinton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The set up of room and authentic food some of the staff were real polite.. what I don’t like is making reservations for the restaurants was hard and when you do get a reservation the food not enjoyable example the steak house meat salty, house keeping forget to clean my room for 2 days
Stayed 9 nights in Jun 2025

8/10 Good

Shantel G

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

4/10 Poor

Luz Nerieda

Travelled with family
Disliked: Staff & service, property conditions & facilities
The staff at this property were horrible. They are not welcoming. It felt like it was an issue every time I will go to order something. Never again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love the property Some workers was rude Specially the time to get service in The room very rude
Stayed 4 nights in Jun 2025

10/10 Excellent

Quincy

Stayed 5 nights in Jun 2025

8/10 Good

patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was my second visit in four months and this time I was on a girls trip. We are giving a BIg SHOUT Out to Chantae, the Expedia representative.she made our visit unforgettable. I told her it was my pre birthday celebration and she went out of her way to make it eventful. First, upon approaching the door, there was a birthday banner on the door. Then entering the room, we were greeted with the following: balloons floating all around the room, rose petals on the bed, along with a birthday card, the tub was filled with bubbles and more balloons and a bottle of wine. And that was not all, the next day we treated to dinner at the Zen restaurant courtesy of Ms. Chantae. In addition, she also make sure we were taken care of by supplying us with bottle water on the beach. Thank you Chantae for making our stay so memorable. Futhermore, Chantes' attentiveness overshadowed the mediocre food served in buffer restaurant. The chef and upper management was changed from our last visit which makes for a very unhappy staff. But we were not trouble because Chantae was there for us. THANKS CHANTAE. Wanted to share photos, but the photo section is not allowing me)
Stayed 2 nights in Jun 2025

10/10 Excellent

Darrell James

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Tequila L

Stayed 5 nights in Jun 2025

6/10 Okay

Denise

Travelled with family
Liked: Cleanliness
The open grlll area @ pool ran out of food DAILY, this was the BEST meal provided. One day they ran out of plates, poorly managed.
Stayed 4 nights in May 2025

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had an excellent stay! The Two butlers assigned to the rooms (Oshain & Darron were phenomenal. They made the stay smooth and comfortable. There were many other excellent staff members to help facilitate our needs; staff members such as Amber at the martini bar, Rochelle at the buffett, Britney, and many more! The food for the most part was pretty good. There were good days and there were bad days. Overall there was more good than bad, as the selections was vast. The Japanese restaurant was excellent but I can't say the same for the stake house. The hydrotherapy at the spa was a big plus in my book, so treat your self to at least that at the spa. Overall it was just a wonderful time all around! Excellent staff! excellent beaches! What more can one ask for?
Stayed 4 nights in May 2025

10/10 Excellent

Tabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful

Very beautiful
Stayed 2 nights in May 2025

4/10 Poor

Errol

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I had high expectations for the Royalton Negril, especially given its reputation and premium pricing, but our one-night stay was anything but relaxing. It was meant to be the grand finale of a great vacation, yet it turned out to be the most stressful part of the trip. Check-in was a nightmare. We arrived just before 1 PM and spent over 45 minutes waiting at the front desk. Though we were told both rooms would be ready by 3 PM, we didn’t get access to our second room until after 6 PM—over three hours late. Even worse, the delay was blamed on missing pillowcases and then "lost paperwork," which forced us to redo the check in paperwork, dragging the process out even longer. We ended up missing a planned excursion because of the delays. The condition of the rooms was shocking. Rooms had a foul odor in the bathroom, like raw sewage, and the mini-fridge smelled of mold. The sink was clogged, and water was leaking from a light fixture above, posing a clear safety hazard. Cups were dirty, and the bedding had stains and hair on it—totally unacceptable at any hotel, let alone a resort at this price point. To top it off, during checkout we were told—again—that our room records were missing. We had to fill out paperwork for a third time, making us late for our shuttle to the airport. In short, the Royalton Negril failed at the basics: cleanliness, organization, and guest service. This was the most disorganized hotel experience I’ve had in yea
Stayed 1 night in May 2025

10/10 Excellent

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

8/10 Good

Melinda Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family just got back from a week at the Royalton Negril. We chose to do the Diamond club and think it’s well worth the extra money. Our check in process was so smooth. Huge shout outs to our butlers, Daron and Shaneeka! They both checked in with us multiple times a day and made sure we had everything we needed. This resort is beautiful! The water and beach is something I will never forget. We snorkeled every day right off of the beach and saw starfish, stingrays, conchs and tons of fish! Our room was nice with a beautiful view. The upstairs of the resort where check in is has the best view in the whole resort. You can immediately tell they try to keep up with the facilities. The coffee shop is a great place to get a latte/coffee and a snack. My only complaint is that it’s so dang hot in there…..and everywhere to be honest. Even the restaurants at night were hot. That leads me to the food…the restaurants were not good. I do not know if the food is just so different than what we are used to, but we really weren’t impressed. My son did have a wonderful piece of salmon at Hunters, but the steak wasn’t good. The wait staff was so friendly though and a big shout out to our chef at Zen. She was awesome! The buffet food was really good so we went there a lot. Had some really sweet waitstaff and the pastry chef there was so awesome! Dips pool bar was horrible!! From staff to quality of drinks. Not good. Drinks at the diamond club bars/martini bar were so much better!
Stayed 7 nights in May 2025

8/10 Good

Brooke

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Anything that was a problem the staff especially Chantae was super helpful and efficiently resolved our issue. She also facilitated our transportation with Greg. He was most polite, courteous and made us feel super safe and secure. I will definitely recommend them to others and seek their services for my next trip out to Negril.
Stayed 3 nights in May 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Jamaica was fantastic, we cannot wait to return! The staff was amazing!! Especially Twinkle and Carmen. It was my daughter's 17th birthday and they made her feel very special. Five stars all around!
Stayed 3 nights in May 2025

10/10 Excellent

TaKeeya

Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our vacation
Stayed 5 nights in Apr 2025

10/10 Excellent

Camisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property provided quality service and was very punctual.
Stayed 3 nights in May 2025

10/10 Excellent

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My butler was the best
Stayed 4 nights in Apr 2025

6/10 Okay

Jorrdan

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Apr 2025

4/10 Poor

Kharifa

Stayed 5 nights in Apr 2025

2/10 Terrible

Brian E

Travelled with partner
Liked: Staff & service
Staff was Amazing! Up on arrival, we checked into our room, as soon as we opened the door it smelled like mold. I quickly returned to the front desk to advise them of the issue. The front desk receptionist stated that is was nothing that could be done and they did not have any other rooms that I could be moved to, I requested to speak with a manager. The manager apologized for the the issue and worked to get another room, she explained that it would take a minute. I told her that I would grab some food and come back. She came to the restaurant to let me know that she locate a up-graded room, she was very apologetic. I went to my new room, it smelled like mold as well, not as bad as the first one. For the duration of the trip we tried as much as possible to stay out of room, since my spouse was waking up headaches.
Stayed 3 nights in Apr 2025