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Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury hotel on the beach, with outdoor pool

Photo gallery for Royalton Negril, An Autograph Collection All-Inclusive Resort

Outdoor wedding area
Property video
Outdoor wedding area
Lobby
View from room

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Norman Manley Boulevard, Negril, Westmoreland
  • Place, Bloody Bay Beach
    ‪1 min walk‬
  • Place, Seven Mile Beach
    ‪4 min walk‬
  • Place, Kool Runnings Water Park
    ‪14 min walk‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪85 min drive‬

Room options

View all photos for Luxury Family Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom ocean view

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Junior Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view Diamond Club

7.8 out of 10
Good
(11 reviews)

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite swim out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite swim out

7.8 out of 10
Good
(32 reviews)

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom swim out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom swim out Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 114 sq m
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Presidential one Bedroom ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom ocean view Diamond Club

8.0 out of 10
Very good
(1 review)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 114 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club

8.0 out of 10
Very good
(5 reviews)

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman three Bedroom ocean front suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman three Bedroom ocean front suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 282 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Luxury Junior Suite ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite ocean view

7.6 out of 10
Good
(22 reviews)

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential one Bedroom ocean view

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential one Bedroom ocean view

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 113 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Luxury Junior Suite swim out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite swim out Diamond Club

7.2 out of 10
Good
(10 reviews)

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Family Suite ocean view Diamond Club

7.8 out of 10
Good
(6 reviews)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite

8.4 out of 10
Very good
(40 reviews)

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom ocean view Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential Two Bedroom ocean view Diamond Club

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Ceiling fan
  • 170 sq m
  • Ocean view
  • Sleeps 9
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

View all photos for Luxury Chairman two Bedroom ocean front suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman two Bedroom ocean front suite Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 226 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury Chairman four Bedroom ocean front suite Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Chairman four Bedroom ocean front suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
  • 337 sq m
  • Ocean view
  • Sleeps 14
  • 2 King Beds and 4 Queen Beds

About the area

Negril

A luxury stay in Negril awaits you at Royalton Negril, An Autograph Collection All-Inclusive Resort. Within just a 10-minute stroll, you'll find popular attractions like Seven Mile Beach and Jamaica Beaches. Highlights at this all-inclusive hotel include 8 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, body wraps and body scrubs along with access to the mud bath and sauna. The buffet restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Free full breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .In the area of this 4.5-property class Negril hotel, you'll find Negril Cliffs.

What's nearby

  • Bloody Bay Beach - 1 min walk - 0.2 km
  • Seven Mile Beach - 4 min walk - 0.4 km
  • Kool Runnings Water Park - 14 min walk - 1.3 km
  • Bloody Bay - 1 min drive - 0.4 km
  • Negril Cliffs - 16 min drive - 12.4 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬4 min drive
  • ‪Royalton Lobby Bar - ‬5 min walk
  • Grazie
  • Hunter Steakhouse
  • Gourmet Marche

About this property

Royalton Negril, An Autograph Collection All-Inclusive Resort

Luxury hotel on the beach, with outdoor pool
Royalton Negril, An Autograph Collection All-Inclusive Resort is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Negril, An Autograph Collection All-Inclusive Resort such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive hotel also offers a children's pool, outdoor tennis courts and a health club. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Negril hotel.

  • 407 guestrooms or units
  • 8 dining venues
  • 5 bars or lounges
  • Conference rooms
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Royalton Negril, An Autograph Collection All-Inclusive Resort offers 407 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a separate bath and shower with a deep soaking bath and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The Royal Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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  • Breakfast included
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4.0 out of 5, Very good, 477 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo
  • Gourmet Marche
  • Gratzie Italian Trattoria
  • Hunter Staeakhouse
  • Zen

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 7 November 2025 to 24 August 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

Property is also known as

Royalton Negril Resort
Royalton Negril
Royalton Negril All Inclusive
Royalton Negril Resort Spa All Inclusive
Royalton Negril Resort Spa
Royalton Negril Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Negril, An Autograph Collection All-Inclusive Resort is a short 9-minute walk from Seven Mile Beach. Fun beach activities include snorkelling.

Is there a spa on site at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, The Royal Spa is available for guests. It has a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Negril, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort have a waterslide?

No, there is no waterslide at Royalton Negril, An Autograph Collection All-Inclusive Resort, but Kool Runnings Water Park is a short 16-minute walk away.

What luxury perks are available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Royalton Negril, An Autograph Collection All-Inclusive Resort features a full-service spa, a health club and an outdoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Royalton Negril, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples spa treatments and a bar, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Negril, An Autograph Collection All-Inclusive Resort.

Is Royalton Negril, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that Royalton Negril, An Autograph Collection All-Inclusive Resort is a hit with families.

Are there hot tubs in the rooms at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Royalton Negril, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, complimentary full breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, Royalton Negril, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Negril, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Negril, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Royalton Negril, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 413 out of 1000 reviews
Rating 8 - Good. 223 out of 1000 reviews
Rating 6 - Okay. 135 out of 1000 reviews
Rating 4 - Poor. 102 out of 1000 reviews
Rating 2 - Terrible. 127 out of 1000 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Therese, fairburn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler's Gregory and Franz were 💯 percent on point.
Stayed 1 night in Sep 2025

6/10 Okay

Julie Rae

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Unfortunately, When we were there, we purchased the diamond club and our Butler did nothing for us. Also room service never came and every time we asked for something they were out of it.
Stayed 5 nights in Mar 2025

8/10 Good

Olivene

Liked: Cleanliness, staff & service, property conditions & facilities
It’s cleanliness, location and beautiful beach areas. Each area catered its customers with food, drinks and entertainment. I didn’t like the food. I think the way some food is cooked needs to be looked at/considered. For example, it seemed as if most food was cooked using the same oil - cabbage, salt fish. The curried goat was too oily and when plated up, the oil turned hard. This wasn’t nice. However, the hotel provided some excellent choice of fresh fruit juices, orange, mixed fruit, pineapple to name but a few.
Stayed 7 nights in Sep 2025

4/10 Poor

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If you wernt a diamond club member you didn’t have access to a lot…. They treated us regular diamond club got everything. There was only 16 channels on TV and the restaurants fill up fast for reservations. It was literally an okay experience I just went for a wedding but I prob will never go to royalton again I’ve stayed at better locations in Jamaica in the past.
Stayed 3 nights in Sep 2025

6/10 Okay

SARAVANABAVANANTHARAJ, GEORGE TOWN

Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience! Staff was so friendly and helpful! Natallie, one of the reps in the lobby was amazingly helpful everyday!
Stayed 4 nights in Sep 2025

10/10 Excellent

Joseph Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room, great staff, excellent beach view.
Stayed 7 nights in Sep 2025

2/10 Terrible

Shardae

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible not worth all the money spent and limit restaurants access only burgers.
Stayed 4 nights in Sep 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything !!!!!! Was great will come again that’s to Chantee at the front desk
Stayed 5 nights in Aug 2025

8/10 Good

Alisha, Toronto

Liked: Cleanliness
Stayed 5 nights in Aug 2025

10/10 Excellent

Elena

Liked: Cleanliness, property conditions & facilities
The most beautiful beach!
Stayed 7 nights in Aug 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Marco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a beautiful beach , clean no sea weed, the personal at the resort was very professional, respectful, our butlers , five star ,,,, Susan, Kirk , and the man at the beach cabanas Anthony , five stars,,,,, we traveled with family and this property has it all ,,,,,, good food ,,, amazing calm, clear water , beautiful resort,,,,,,,,,,
Stayed 7 nights in Aug 2025

2/10 Terrible

Siani

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst experience staying in this hotel.. I had paid up my hotel before getting there. When I get there they made me pay a deposit. Which is okay. When I was going to checkout on checkout day. They made me pay an extra nights stay. Didn’t let me leave the hotel. Tried to keep me hostage until I paid. Although I already had paid for 4 night stay, called the police on me everything. Food was not good. Limited places to eat with no slots open for reservations. I had to change my room multiple times because the ac kept turning off. I smelled gas in my room. They didn’t restock my fridge for days. I had to keep calling the lobby. It was the worst experience. Save your money !!
Stayed 4 nights in Aug 2025

6/10 Okay

Jamaal

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The food option was poor also the entertainment was not up to par.. the resort was boring 😴
Stayed 1 night in Aug 2025

4/10 Poor

Claudette

Liked: Property conditions & facilities
Stayed 7 nights in Aug 2025

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. Had amazing amenities. The only thing was with my room and the food. The food there wasn’t great and sometimes undercooked. I ended up getting food poisoning halfway through my trip. The room on the other hand was great. It was just missing some items that I noticed other rooms had. But it didn’t affect my trip.
Stayed 5 nights in Aug 2025

6/10 Okay

Jonnett

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Francio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ll be back to this resort with kids
Stayed 5 nights in Aug 2025

10/10 Excellent

Demitrish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the butler Chris, guy was amazing
Stayed 3 nights in Aug 2025

10/10 Excellent

tyrece

Liked: Cleanliness, property conditions & facilities
The food could have been better
Stayed 4 nights in Aug 2025

10/10 Excellent

Omayra

Some of the Staff should improve on Customer Service & property need improvement in Dip Pool area such as accessibility of pool towels and updates cabanas.
Stayed 5 nights in Aug 2025

8/10 Good

Breeonn

Liked: Cleanliness, room comfort

Hope this helps

The property’s up keep is pretty worn down. I was surprised by the building mildew and paint chipping away. We had the swim up room and though they did a wonderful job at decorating, our AC did not work. It was 71% humidity outside. They fixed it the next day. We ran into a few workers that were nice but majority seemed unhappy. We were ignored several times and one time at the Jerk Hut the lady chopping the chicken was down right rude to everyone. We all looked at each other like what is her problem? I’m not saying everyone needs to be super cheerful but people pay a lot of money to have a vacation, be nice. Be professional. This did not happen at the last resort I stayed at in Falmouth. They were much nicer. However, I loved the SwimUp room facing the beach. Very spacious and room service for food and etc was great. They’d come right down. I also liked they had a variety of food to choose from. However it was like the resort didn’t have AC. The buffet was so dangerous (I’m not exaggerating) the humidity created the marble floors to be wet. People were sliding. The cheeses would be stuck together. A lady said they were working on it. At the hibachi dinner (different building than the buffet) a entire group left because it was too hot to be by a grill. We would have left too but we were hungry and wanted to stick to our reservation. I give the resort a 6/10 and the room 9/10, service 5/10. And oh! The drinks were super watered down! You have to ask to make them strong.
Room Service Dinner
Stayed 5 nights in Aug 2025

2/10 Terrible

Gracy

Travelled with family
Disliked: Staff & service, property conditions & facilities
I was in a room with no AC for my entire stay and water was leaking made several phone calls a day and they waited until day 5 to suggest moving me which was not possible because I had a wedding and time would not permit Also water was leaking im my room all they did was put a towel on floor
Stayed 5 nights in Aug 2025

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025