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Hotel Riu Palace Tropical Bay - All Inclusive

Property class: 4

Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
4 bars/lounges, swim-up bar, poolside bar
Reception
Aerial view
4 bars/lounges, swim-up bar, poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
The current price is AU$559
includes taxes & fees
19 May - 20 May

Explore the area

View map
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland
  • Place, Bloody Bay Beach
    ‪13 min walk‬
  • Place, Seven Mile Beach
    ‪17 min walk‬
  • Place, Negril Cliffs
    ‪18 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪85 min drive‬

Room options

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (L)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Sea View (L)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Partial Sea View (E)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Standard - E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Standard - E)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (B2C-US)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (B2C-US)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-US)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (L)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (L)

  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (B2C-CA)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (B2C-CA)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (B2C-CA)

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (U)

10.0 out of 10
Exceptional
(5 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (C)

8.8 out of 10
Excellent
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (C)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (C)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite, Ocean View (C)

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (U)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Oceanfront (U)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (C)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

View all photos for Junior Suite, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Oceanfront (C)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Partial Sea View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(102 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

8.2 out of 10
Very good
(51 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Oceanfront (U)

8.6 out of 10
Excellent
(40 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Garden View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior with Garden View

  • 32 sq m
  • Sleeps 4

View all photos for Suite Junior with Side Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior with Side Sea View

  • 32 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior with Ocean View

  • 32 sq m
  • Sleeps 4

View all photos for Suite with Sea View

Minibar, in-room safe, laptop workspace, blackout curtains

Suite with Sea View

  • 47 sq m
  • Sleeps 2

About the area

Negril

An all-inclusive stay in Negril awaits you at Hotel Riu Palace Tropical Bay - All Inclusive. Within a 20-minute stroll, you'll find Bloody Bay Beach and Seven Mile Beach. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include deep-tissue massages, body wraps and facials along with access to the sauna and hot tub. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and kids' club. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Free buffet breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Negril property include Booby Cay and Time Square Mall.

What's nearby

  • Bloody Bay Beach - 13 min walk - 1.1 km
  • Seven Mile Beach - 17 min walk - 1.5 km
  • Time Square Mall - 11 min drive - 8.4 km
  • Negril Cliffs - 18 min drive - 14.4 km
  • Negril Lighthouse - 21 min drive - 17.5 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 94 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬15 min walk
  • ‪Restaurant Negril - ‬1 min walk
  • ‪Di Romagna Italian Cuisine at Azul Sensatori - ‬3 min drive
  • ‪Hunter Steakhouse - ‬16 min walk
  • ‪Mahogany - ‬3 min drive

About this property

Hotel Riu Palace Tropical Bay - All Inclusive

Hotel Riu Palace Tropical Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Palace Tropical Bay - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a hot tub. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a sauna, and spa services are also featured at the family-friendly Hotel Riu Palace Tropical Bay - All Inclusive. Self parking is free.

This 4-star Negril property is smoke free.

  • 452 guestrooms or units
  • 2 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Tropical Bay - All Inclusive offers 452 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Plasma televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Negril property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. An iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Volleyball
  • Water skiing
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • 2 floors
  • 8 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Tropical Bay - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Diners Club and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Tropical Bay - All Inclusive?

Hotel Riu Palace Tropical Bay - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Palace Tropical Bay - All Inclusive?

As of 25 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Tropical Bay - All Inclusive on 19 May 2026 start from AU$559, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Riu Palace Tropical Bay - All Inclusive?

Yep, Hotel Riu Palace Tropical Bay - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Tropical Bay - All Inclusive?

Yep, Hotel Riu Palace Tropical Bay - All Inclusive is a short 18-minute walk from Seven Mile Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Hotel Riu Palace Tropical Bay - All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as deep-tissue massages.

Does Hotel Riu Palace Tropical Bay - All Inclusive have a pool?

Hotel Riu Palace Tropical Bay - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Palace Tropical Bay - All Inclusive?

Hotel Riu Palace Tropical Bay - All Inclusive features 2 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Tropical Bay - All Inclusive a romantic place to stay?

1 hot tub and 24-hour room service, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Tropical Bay - All Inclusive.

Is Hotel Riu Palace Tropical Bay - All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and free supervised childcare, it's no surprise that Hotel Riu Palace Tropical Bay - All Inclusive is a hit with families.

Does Hotel Riu Palace Tropical Bay - All Inclusive serve breakfast?

Yep, complimentary buffet brekkie is served daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Hotel Riu Palace Tropical Bay - All Inclusive?

No, Hotel Riu Palace Tropical Bay - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Tropical Bay - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Tropical Bay - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Tropical Bay - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Tropical Bay - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1000 reviews
Rating 8 - Good. 220 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Tara

Stayed 7 nights in Dec 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only bad part was leaving. I am already making plans to go back! Loved our time there and the crew at scuba caribe were the best!!!
Stayed 7 nights in Jan 2026

8/10 Good

Lidiya

Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned daily. Evening shows were amazing as they reflect Jamaica. Most of the staff were courteous, but some staff who work in the buffet and restaurants (mostly females) were unfriendly and unwelcoming. We loved fitness classes taught by "Happy Feet". It would be great if you add at least one more class of Riumba per week and /or dance lessons.

8/10 Good

Lidiya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Most of the female staff providing various services was unfriendly, unwelcoming and indifferent.
Stayed 7 nights in Dec 2025

10/10 Excellent

Sujit

Liked: Cleanliness, amenities, property conditions & facilities
Clean Room , best beach view, great service.. Great food.. Great vibe......
Stayed 4 nights in Dec 2025

10/10 Excellent

Chellbi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at the Riu Tropical Bay Negril! The staff were so welcoming, kind, and friendly. The rooms were clean and cleaned daily (if you choose). We had an ocean view and it was beautiful to wake up to. The property was kept up nicely and very well taken care of. There was always a variety of food options daily. We will definitely be coming back!
Stayed 9 nights in Dec 2025

4/10 Poor

Dmitry

Travelled with family
Disliked: Amenities
Not a 5-star hotel. It may have been one back in the day. But not now. At most, I'd give it 3 stars. A beautiful beach and the ocean, yes, but that is not what the stars are given for. Rude and ignorant staff, black mold in the rooms and bathrooms, clogged showers with barely a trickle of water, missing toilet accessories. Average at best food, no decent alcohol whatsoever, even impossible to pay extra/purchase. Slightly better wine is only at the specialty restaurants, but nowhere else. Why?! The hotel insists that everyone use the mobile app. And some genius decided that the maximum number of people per reservation or room is 2. So if you have kids with you or you occupy multiple rooms, you can't make a dinner reservation at a specialty restaurant. Or you must make separate dinner reservations from different mobile phones. But then, when you arrive, the staff tells you that they can only seat you at separate tables. What is the point of all of this?! Poor WiFi at the entire property. Keeps disconnecting constantly. The only way to fix it is to turn the WiFi off and back on on the device. And even then, at times, it just won't work at all. Beach chairs covered by bird poo. Old, washed-out beach towels. The management has been neglecting to maintain the hotel for a while... My experience makes me NOT want to come back to Jamaica again.
Stayed 8 nights in Dec 2025

2/10 Terrible

Ashish

Travelled with family and small children
Liked: Amenities
We booked and paid for a room to accommodate four people, but were initially given a room suitable for only two, which was very uncomfortable. After speaking with staff, we were moved to a four-person room, but not until our third day. The restaurants were consistently fully booked; we were only able to reserve the steakhouse on our last day, and the food was very poor. Additionally, a hotel alarm went off every night at 4 a.m., repeatedly disturbing our sleep. Positives: • Plenty of sun loungers available at both the beach and pool; no need to reserve early • Beautiful beach with calm waters • Well-maintained garden areas
Stayed 4 nights in Dec 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

10/10 Excellent

Rashida Kimesha

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful experience!
Stayed 7 nights in Dec 2025

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was good
Stayed 4 nights in Dec 2025

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort
Stayed 7 nights in Aug 2025

8/10 Good

Jealen Robleado

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay especially the beach!! We’ll definitely come back.
Stayed 3 nights in Aug 2025

2/10 Terrible

Kevin

Stayed 4 nights in Oct 2025

10/10 Excellent

Ikeem

Stayed 4 nights in Oct 2025

10/10 Excellent

Geraldine

Stayed 9 nights in Oct 2025

8/10 Good

Keith, Green Pond

Liked: Cleanliness, amenities, property conditions & facilities
Courteous staff
Stayed 8 nights in Oct 2025

2/10 Terrible

Natalia

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Costumer services non existent
Stayed 6 nights in Oct 2025

10/10 Excellent

Breshana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived at the property, Beverly was determined to take excellent care of me. She embodies the true spirit of my island and reminded me what it means to experience genuine Jamaican love. The food was amazing, even my picky eater enjoyed every meal! My 7-year-old daughter felt so safe and comfortable that she confidently got her own food and visited the children’s club on her own. Words cannot express how proud I am of RIU Negril. Thank you for an unforgettable stay!
Stayed 6 nights in Oct 2025

2/10 Terrible

Aniya Laila

Stayed 4 nights in Oct 2025

10/10 Excellent

LATOYA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and had many excursions to pick from, the staff was nice and attentive and the beach was amazing as well as the service on the beach
Stayed 3 nights in Oct 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Jamacia and we will definitely be back!
Stayed 4 nights in Oct 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 3 nights in Oct 2025

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i didn’t like how the desk personnel treated me on a incident I had there. i paid for two suites but treated me like I was off the street. I come to jamaica like every two months sometimes I bring 100 friends with me but to be honest moving forward I will probably use another resort
Stayed 3 nights in Oct 2025

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The beache is beautiful
Stayed 3 nights in Oct 2025