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Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property
Adults-only property with 9 restaurants and 2 outdoor pools

Photo gallery for Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only

Lobby
Property video
2 outdoor pools
Lobby
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Parking included

Explore the area

View map
Norman Manley Boulevard, Orange Bay, Negril, Hanover
  • Place, Bloody Bay Beach
    ‪1 min walk‬
  • Place, Kool Runnings Water Park
    ‪15 min walk‬
  • Place, Bloody Bay
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪85 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Ocean View

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential One Bedroom Suite Ocean View

View from room

Luxury Presidential One Bedroom Suite Ocean View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

View from room

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Swim Out

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out

8.4 out of 10
Very good
(10 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Penthouse One Bedroom Suite Ocean View Terrace Jacuzzi Diamond Club

View from room

Luxury Penthouse One Bedroom Suite Ocean View Terrace Jacuzzi Diamond Club

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
  • 115 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out Diamond Club

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Ocean View Diamond Club

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Full-sized fridge/freezer
Flat-screen TV
Premium bedding
  • 56 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

About the area

Negril

A luxury stay in Negril awaits you at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only. Within just a 10-minute stroll, you'll find popular attractions like Seven Mile Beach and Bloody Bay Beach. Highlights at this all-inclusive property include 9 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include deep-tissue massages, body wraps and body scrubs along with access to the mud bath and sauna. The restaurant, Ocean Point Bistro, serves French cuisine and is open for lunch and dinner. With 9 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Plus you'll find free Wi-Fi in public areas, an outdoor tennis court and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute walk of this 4.5-property class Negril property include Jamaica Beaches and Bloody Bay.

What's nearby

  • Bloody Bay Beach - 1 min walk - 0.0 km
  • Seven Mile Beach - 4 min walk - 0.4 km
  • Kool Runnings Water Park - 15 min walk - 1.3 km
  • Time Square Mall - 9 min drive - 7.1 km
  • Negril Cliffs - 16 min drive - 12.4 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 101 min drive

Restaurants

  • ‪Green Island Restaurant, RIU - ‬4 min drive
  • Grazie
  • Gourmet Marche
  • ‪Royalton Lobby Bar - ‬5 min walk
  • Hunter Steakhouse

About this property

Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only

Adults-only property with 9 restaurants and 2 outdoor pools
Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi and wired Internet. This all-inclusive property also offers outdoor tennis courts, a health club and a sauna. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Negril property.

  • 140 guestrooms or units
  • 9 dining venues
  • 9 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only offers 140 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature premium bedding. Full-sized fridge/freezers and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and complimentary toiletries.

This Negril property provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The Royal Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a mud bath and a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Royalton Negril, An Autograph Collection All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Free secured valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 9 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Calypso
  • Dorado Seafood and Grill
  • Gourmet Marche
  • Gratzie Italian Trattoria
  • Ocean Point Bistro

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Scuba diving

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • This is an adults-only property and children 17 years old and younger aren't allowed.

Property is also known as

Hideaway Royalton Negril Hotel
Hideaway Royalton Negril
Hideaway Royalton Negril-Adults Hotel
Hideaway Royalton Negril Adults All Inclusive
Hideaway at Royalton Negril Adults Only
Hideaway at Royalton Negril Adults Only All Inclusive
Hiaway at Royalton Negril Adu
Hideaway at Royalton Negril Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only is a short 9-minute walk from Seven Mile Beach. Fun beach activities include scuba diving.

Is there a spa on site at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. It has a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only have a pool?

Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only have a waterslide?

No, there is no waterslide at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only, but Kool Runnings Water Park is a short 16-minute walk away.

What luxury perks are available at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only features 2 outdoor pools, a full-service spa and a nightclub. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only.

Is Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only family-friendly?

No, Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only is an adults-only property.

Are there hot tubs in the rooms at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, but there are deep-soaking baths in the guestrooms.

Does Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only serve breakfast?

You bet, complimentary buffet brekkie is served daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, they've got a beach bar and 9 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, pets are not allowed.

Reviews

Royalton Hideaway Negril, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 215 out of 477 reviews
Rating 8 - Good. 124 out of 477 reviews
Rating 6 - Okay. 60 out of 477 reviews
Rating 4 - Poor. 32 out of 477 reviews
Rating 2 - Terrible. 46 out of 477 reviews

Reviews

10/10 Excellent

Travis

Stayed 4 nights in Aug 2025

6/10 Okay

Alison

Travelled with family
Liked: Cleanliness, amenities
Ruth was the most amazing employee Royalton has.had experience a few challenges at the beginning of my stay, Ruth went above and beyond to ensure that my stay was flawless after I express what I was experiencing. Also shout out Carline in Guest service and Andrae in the dining hall very welcoming and caring.
Stayed 2 nights in Aug 2025

2/10 Terrible

cathrine

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel recently and was unfortunately very disappointed, especially considering the high cost (over $500 for one night). While the property itself looked promising, several issues made for a very uncomfortable and frustrating experience. First, the fire alarm in our room went off twice during the night — once at 2 AM and again at 3 AM — with no way to silence or reset it. It severely disrupted our sleep, and despite calling the front desk and speaking with staff the next morning, the situation was not resolved during our stay. Second, around 1 AM, a group of loud guests gathered near the swim-up pool by our room. They were yelling, causing a lot of noise, and even took chairs from our private balcony and threw them into the pool. It felt chaotic and completely ruined the sense of peace we were hoping for. On top of that, there was no hand soap at the sink in our room — a basic necessity in any hotel, let alone one at this price point. I reached out to the hotel directly after our stay in hopes of resolving this privately, but unfortunately, I’ve yet to receive a meaningful response or compensation. Overall, this stay fell far short of expectations, and I would not return based on this experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Lauren Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and all staff were kind, and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

kadiya jamila

Stayed 4 nights in Jul 2025

8/10 Good

Jewell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Royalton Hideaway Negril Diamond experience was wonderful. We had great butler service from Okeen and Dwight. Tameka was our favorite bar tender. The grounds are beautiful and the scenery breathtaking. The beach areas were tranquil. Plenty of food options and people to assist you in booking excursions. We had a swim up pool and that was fantastic! Great for watching the sunrise and sunset. There is definitely plenty to do. The entertainment and daily activities made the stay fun. The DJ’s and dancers kept our nights filled with music and dancing. Much needed after eating so much food! I was also happy that there was daily water exercises. The staff conducting those classes really pushed us. It was great. While we enjoyed our stay at the Hideaway, it is evident that the buildings need repairs and updates. Also, not all staff were friendly. Unfortunately there were a few who were rude. Overall Royalton Hideaway was a great experience. The good outshines the areas for improvement.
Stayed 5 nights in Jul 2025

8/10 Good

Cordella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The size and cleanliness, aesthetically beautiful
Stayed 4 nights in Jul 2025

8/10 Good

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2025

4/10 Poor

Dimetriux

Travelled with partner
Liked: Property conditions & facilities
1. We had to change rooms because smoke alarm kept going off at random moments (no smoke around us). 2. Food was hit or miss. Reminds you of Carnival cruise. 3. Room service was 1.5 hr late every day. They have an app but they dont bring at the time u requested. No show 2x 4. App doesn't always work when making reservations. There is a receptionist set up outside giftshop that can help you. She made us a reserv. but when we went to check in, the hostesses said she did see us on the list. (they print the list exactly at 5p) I inform her reservation was just made 15 mins ago. She said "she should have known better & then they proceed to talk badly about the girl at the giftshop for making the reservation. Finally a gentlemen comes over & tells them to seat us. FYI: there were only 2 other couples seated inside and it is now 6:10p 5. The excursion compay onsite does airport shuttle. They scheduled us for a 3:45AM departure. The lobby was pitch black w Zen music on the loud speaker. The attendees were all sleep. We say in dark w no way to ck out. they turn on lights once shuttle reach front gate. The lady told us we need to ck out, we told here there was not one at front desk. we waited again but no showed so we got in van but they would not allow us to leave out gate. We go back, he scribbles our name/room# on note.no receipt. HORRIBLE PROCESS!!!
Stayed 7 nights in Jun 2025

2/10 Terrible

Miriam

Stayed 4 nights in Jun 2025

2/10 Terrible

Rutasha

Disliked: Cleanliness, staff & service, property conditions & facilities
The butlers was terrible. We had to ask for stuff multiple times like juice and liquor. We never got our mini fridge restocked. We had take our luggage to front no one was available to help with luggage. Desserts was hard. We ask for our room to be decorated all we got was sign on our door. No welcome drink.
Stayed 3 nights in Jun 2025

10/10 Excellent

Esther

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing few days at this property. Once the trip was booked, a rep named Chantae reached out to see if she can be of service. We chose the birthday decoration package and we were exceptionally pleased with the outcome once it was completed! Upon arrival at the airport, we were greeted and checked in quickly. We had access to the resort immediately and met up with our friends that were already there. The rain didn’t dampen our spirits. The Vibe team was amazing keeping us entertained, the bar was always packed and busy as the drinks were always flowing and the bartenders kept everyone happy. There was a good selection of restaurants, especially the Jerk Hut. There’s always something to do and never a dull moment! We will be back!
View from Hideaway pool
Birthday decorations
Stayed 3 nights in Jun 2025

10/10 Excellent

Nadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the beach. Got a massage and it was wonderful
Stayed 3 nights in May 2025

4/10 Poor

Karlene

Travelled with family
Disliked: Staff & service, property conditions & facilities
Lighting was next to none at night in lobby and walkway. Broken lock, lack of iron and inconsistencies with correcting wrongs and getting issues resolved
Stayed 4 nights in May 2025

8/10 Good

Monica

Stayed 5 nights in May 2025

8/10 Good

DALE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chante the expedia, liaison manager. Was very helpful in resolving my room issue. She continued to follow up with me until the problem was resolved. Tameka, at the bar by the pool on the hideaway side was also awesome as well.
Stayed 5 nights in Apr 2025

6/10 Okay

Alexis

Liked: Staff & service
Stayed 4 nights in Apr 2025

6/10 Okay

Viatta Ann

Travelled with partner
Liked: Cleanliness, staff & service
Staff upon arrival were great. Staff at adult pool were amazing and attentive. Housekeeping was phenomenal. Restaurant reservations had to be made through app and staff was not accommodating with assisting (particularly a male in the lobby… rude and condescending). We didn’t spend over 4k to be told to go to the buffet. Very disappointing. Also, when asking where hot tub was, we were told they do not have one. They ran out of Tito’s one day and they do not have limes for drinks or olives for martinis or Bloody Mary. We were offered lime juice. So, make a stop when coming from airport to get your own garnishes/fruit. The web states you can go to sister resort (Lido) however, that is not true. Overall, we still enjoyed our stay through the disappointments.
Stayed 5 nights in Apr 2025

10/10 Excellent

Deborah or William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

6/10 Okay

Roger

Travelled with group
Liked: Cleanliness, staff & service
The.resort need a face lift furniture in room Are used fridge doesnt cool, food.always rhe same.not enought varieties. I.would.nit go back so expensive i rate this.hotel.3.5 start
Stayed 7 nights in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing
Stayed 5 nights in Apr 2025

10/10 Excellent

Keri Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were wonderful. I loved how friendly and outgoing they were and they made it a point every day to make you feel welcome. The property is dated and needs some maintenance, but the views are breathtaking. The food at the buffet was delicious! The two cooks who made omelets every morning always had a smile on their faces and they were so friendly, even when some people were grumpy . I’ve never been at a resort where I loved almost everything. We enjoyed eating At Dorado , ocean point, and calypso. I appreciated the separation of families and adults and loved to be able to do activities, the beach and bars on both sides. I also enjoyed access to walk across other beaches. We thought there was a lot of variety in the restaurant choices as well as having snacks at the coffee shop and sports bar. The only negative thing was our swim out room was right on the end (busiest place) where the staff and guests walked by constantly and we had a lot of noise such as cleaning carts and conversations going by . The view and room itself was beautiful , I would just pick a different location next time.
Stayed 5 nights in Mar 2025

6/10 Okay

Christine M

Travelled with group
Liked: Cleanliness
First, I would have to say that my husband and I have been to many all inclusives. I have never seen an all inclusive resort that put such a high expectation on tipping. We literally spent hundreds in tipping. you would expect the service to be just as high. We went all week without our housekeeper replacing our coffee packet. We had to ask. One day we did not get two washcloths. I called the front desk and they said they would get one right up. We waited. I called again. They said it was because of the weather. It was raining out. We never got one. On Thursday, the day before we left, the front desk called to let us know that our housekeeper was off the next day and if we needed anything leave her a note on the bed. I have never had people be so blatant about a tip. The rooms smelled musty all week long. The staff stands outside and will snag you and ask you how your time is and our friends got talked in to an hour long discussion about timeshare. They stopped us to ask about our stay. Said we could get a deep clean for the musty smell, and maybe a gift on our anniversary! My husband declined the sales pitch. No deep clean came, and no gift. We could never get a reservation at one of the restaurants at a decent time. The app for it sucked. We walked in and asked to be squeezed in and were sometimes able. If you’re going to spend this kind of money, go to Sandals where they have more things to do.
Stayed 7 nights in Mar 2025

4/10 Poor

mr wayne

Liked: Cleanliness, property conditions & facilities
So disappointed with this property! Stayed at the Royalton 4 times previously and this was my first time in the sister hotel the hideaway. Had the penthouse suite which had huge jacuzzi pool overlooking the ocean. This was my main reason for choosing this room but sadly the jacuzzi was unusable as it was freezing cold. I asked numerous times for somebody to come and fix it but this never happened. Also, i thought i would try the jacuzzi bathtub in the bathroom. However, this had no plug so no way of being able to use this facility either! I was told i had 24/7 room service and a butler and so ordered breakfast at 7am. Breakfast delivered cold at 9am! Numerous complaints made on the property and i was told it would be dealt with and i would be called or/and emailed with a response and resolution. This hasnt happened either so a dreadful experience from a 5 star resort im afraid
Stayed 1 night in Mar 2025

6/10 Okay

Gaille

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The resort could do with a little upgrade but, it was ok. The food was terrible, they need better cooks.
Stayed 3 nights in Mar 2025