8/10 Good
Verified traveller
Business traveller
16 Aug 2025
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great Staff, Room Floor Could Be Cleaner
STAFF:
The staff were all friendly, helpful and accommodating. Our check-in was okay, it was a little slow and the the gal checking us in only checked in 1 of the 2 rooms we booked even though I had stated that our reservation was for 2 rooms but she was in training and still learning the system, we understood. Check-out was a breeze and the manager on duty ensured we had our receipts and even a receipt to note the room deposit taken and returned.
ROOM AMENITIES:
- The coffee maker in my room was missing the little basket that you put the coffee pods/packets into to brew coffee. No bottom basket at all so it was completely useless as it could not brew anything. Fortunately my associate had decided to get coffee for the both of us.
- The TV would channel could not be changed and the only functional button on the remote was the power button. Couldn't access the guide, settings, volume or anything else. Just TV On or TV Off. Fortunately, I had my iPad.
ROOM CLEANLINESS:
The floor (non-carpet) of the room I stayed in was uncomfortably dirty. When I took off my shoes, I could feel the dirt on the floor THROUGH my socks. When I took off my socks after walking around the room for 30 minutes, the bottoms of my feet were grayish-black from all the dust, dirt and debris on the floor. That's how dirty the floor of the room was. It seemed as if the floor hadn't been swept or mopped in weeks.
Other than that, the rest of the room was clean enough.
Verified traveller
Stayed 1 night in Aug 2025