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Pacific Shores Resort & Spa

3.5 star property
On private beach with indoor pool, near Rathtrevor Beach Provincial Park

Photo gallery for Pacific Shores Resort & Spa

Outdoor spa tub
Exterior
Superior Townhome | Beach/ocean view
Garden view
Couples treatment room(s), body treatments, aromatherapy

Reviews

8.0 out of 10
Very good

Popular amenities

Explore the area

View map
1600 Strougler Road, Nanoose Bay, BC, V9P9B7
  • Place, Parksville Museum & Archives
    ‪18 min walk‬
  • Place, Parksville Visitor Centre
    ‪3 min drive‬
  • Place, Craig Heritage Park and Museum
    ‪3 min drive‬
  • Airport, Nanaimo, BC (YCD)
    ‪37 min drive‬

Room options

View all photos for Standard Hotel Room, Queen Bed and Sofa Bed

Standard Hotel Room, Queen Bed and Sofa Bed

Standard Hotel Room, Queen Bed and Sofa Bed

8.0 out of 10
Very good
(29 reviews)

Highlights

Balcony
Heating
Connecting rooms available
Flat-screen TV
Blackout curtains
Sofa bed
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Basic Apartment, 1 Bedroom, Kitchen, Garden Area

Basic Apartment, 1 Bedroom, Kitchen, Garden Area

Basic Apartment, 1 Bedroom, Kitchen, Garden Area

8.4 out of 10
Very good
(27 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Heating
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

About the area

Nanoose Bay

A family-friendly stay in Nanoose Bay awaits you at Pacific Shores Resort & Spa. You'll be 5 km (3.1 mi) from Rathtrevor Beach Provincial Park and 5.9 km (3.7 mi) from Sunset Lanes. Highlights at this beachfront hotel include a private beach, a restaurant and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. Enjoy the gym, Hot tub, sauna and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3.5-property class Nanoose Bay hotel include The Wool Shop and Paradise Fun Park.

What's nearby

  • Parksville Museum & Archives - 18 min walk - 1.5 km
  • Wilde and Sparrow - 3 min drive - 2.3 km
  • Parksville Visitor Centre - 3 min drive - 2.9 km
  • Craig Heritage Park and Museum - 3 min drive - 2.9 km
  • Parksville Beach - 9 min drive - 9.9 km

Getting around

  • Nanaimo, BC (YCD) - 38 min drive

Restaurants

  • ‪Tim Hortons - ‬8 min drive
  • ‪Starbucks - ‬8 min drive
  • ‪Popeyes - ‬7 min drive
  • ‪Brazen Poppy Bakery Restaurant - ‬8 min drive
  • ‪Cafe Floresta - ‬9 min drive

About this property

Pacific Shores Resort & Spa

On private beach with indoor pool, near Rathtrevor Beach Provincial Park
Simply walk outside to feel the sun on your face at the sandy beach. After a day at the beach, enjoy amenities at Pacific Shores Resort & Spa such as an indoor pool, a children's pool and complimentary bicycles.

Along with a restaurant, there's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a hot tub, a sauna and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Nanoose Bay hotel.

  • 1 building
  • 47 guestrooms or units
  • 4 levels
  • 3500 sq ft of conference space
  • 325 sq. m of conference space
  • Built in 2007
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Lift
  • Smoking in designated areas
  • Dining venue
Pacific Shores Resort & Spa offers 47 accommodations with complimentary bottles of water and coffee/tea makers. Rooms open to balconies. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a limited basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Pacific Moon Rising

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (limited availability)

Business services

  • 3,500 square feet of conference space
  • 5 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • On the bay
  • Picnic area
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

More

  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
This property enforces quiet hours from 10:00 PM to 8:00 AM
Information provided by the property may be translated using automated translation tools
Full payment for the stay is required at check-in

Renovations and closures

The following facilities are closed on Monday:
  • Indoor pool
The following facilities are closed on Thursday:
  • Outdoor pool

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 20 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Creekside Suites Hotel Nanoose Bay
Creekside Suites Hotel
Creekside Suites Nanoose Bay
Creekside Suites @ Pacific Shores Hotel Nanoose Bay
Creekside Suites @ Pacific Shores Hotel
Creekside Suites @ Pacific Shores Nanoose Bay
Pacific Shores Resort Nanoose Bay
Pacific Shores Nanoose Bay
Hotel Pacific Shores Resort & Spa Nanoose Bay
Nanoose Bay Pacific Shores Resort & Spa Hotel
Hotel Pacific Shores Resort & Spa
Pacific Shores Resort & Spa Nanoose Bay
Creekside Suites @ Pacific Shores
Pacific Shores Resort
Creekside Suites
Pacific Shores
Pacific Shores Nanoose Bay
Pacific Shores Resort Spa
Pacific Shores & Spa Nanoose
Pacific Shores Resort & Spa Hotel
Pacific Shores Resort & Spa Nanoose Bay
Pacific Shores Resort & Spa Hotel Nanoose Bay

Frequently asked questions

What is the cancellation policy at Pacific Shores Resort & Spa?

Pacific Shores Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Pacific Shores Resort & Spa?

Yep, Pacific Shores Resort & Spa has a free self car park.

Are there any beaches close to Pacific Shores Resort & Spa?

The closest beach to Pacific Shores Resort & Spa is Rathtrevor Beach (1.9 km).

Is there a spa on site at Pacific Shores Resort & Spa?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Pacific Shores Resort & Spa have a pool?

Pacific Shores Resort & Spa has an indoor pool and a kids' pool.

What luxury perks are available at Pacific Shores Resort & Spa?

Pacific Shores Resort & Spa features a private beach, an indoor pool and 1 hot tub.

What makes Pacific Shores Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Pacific Shores Resort & Spa.

Is Pacific Shores Resort & Spa family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Pacific Shores Resort & Spa is a hit with families.

Is there a free airport shuttle available at Pacific Shores Resort & Spa?

No, Pacific Shores Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Pacific Shores Resort & Spa?

Yep, you can grab a meal at Pacific Shores Resort & Spa's onsite restaurant.

What time are check-in & check-out at Pacific Shores Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Pacific Shores Resort & Spa?

Furry friends are welcome at Pacific Shores Resort & Spa, with food and water bowls on offer.

Reviews

Pacific Shores Resort & Spa Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 292 out of 769 reviews
Rating 8 - Good. 272 out of 769 reviews
Rating 6 - Okay. 116 out of 769 reviews
Rating 4 - Poor. 59 out of 769 reviews
Rating 2 - Terrible. 30 out of 769 reviews

Reviews

10/10 Excellent

Kristie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so amazing. My family of 4 loved all the amenities. Kayaks and paddle boards, the indoor and outdoor pools. We will be back.
Stayed 3 nights in Aug 2025

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and friendly place

Was a room with a kitchen...and we were the ones taking care . The place was clean on the arrival. Everything around the place was beautiful.
Stayed 3 nights in Sep 2025

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice for our family, the kids had a great time at the pools!
Stayed 3 nights in Jul 2025

6/10 Okay

Qiong

Stayed 3 nights in Aug 2025

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room ... Sadly our neighbours were cooking a twice set off the fire alarm at 10:30pm... They were also noisy... It would also be nice to have the option of tea in the room and milk.... The staff were helpful over this but shouldn't have to ask. Delicious supper was a bonus.
Stayed 1 night in Aug 2025

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super professional and kind
Stayed 2 nights in Aug 2025

6/10 Okay

Boi Linh, Calgary

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The Bay Area was beautiful! However the rooms are very dated. No AC and the walk to the beach was further then the other properties.
Stayed 2 nights in Aug 2025

4/10 Poor

emilie

Disliked: Cleanliness, property conditions & facilities
Friendly front desk staff. The carpet in the room was filthy, the room was poorly maintained, poorly appointed and not clean. Kitchen light did not work. It’s our third time staying here and we were very disappointed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Julie

Stayed 3 nights in Aug 2025

4/10 Poor

tree

The rooms were poorly stocked and did not have air conditioners. They didn't even have ceiling fans. The only window was a small sliding door with no screen. It was sweltering. We had half a roll of toilet paper and only two coffee pods for a two person, two night stay. We were so hot and miserable the second night we left at 5am.
Stayed 2 nights in Aug 2025

6/10 Okay

Alun

Travelled with partner
Liked: Staff & service
The rooms were a bit tired and having no AC in the rooms at all is dated. The island regularly hits ~30C in the summer these days and with the recent fires keeping any windows open was not an option. With some work could be quite nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has all you need, on top of being beautiful! On the contrary to other reviews, I think they communicate their facilities very clearly online. Service was also great from the front desk, to the restaurant, to the activity rentals. Pacific Shores has an absolutely beautiful sunset location too. The rooms are more on the dated side maybe but the theyre comfortable and efficient (we were in the suite so we loved the kitchen and washer/dryer!!). Our whale watching tour was also canceled due to winds so we were so thankful for the kayak rentals they do for free. We saw a couple of seals breaching out of the water and the view around the bay overall was so nice. Would love to visit again.
Stayed 2 nights in Aug 2025

2/10 Terrible

Kerry, Kelowna

Stayed 8 nights in Aug 2025

2/10 Terrible

Sandra

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I found the bed awfully uncomfortable. I have some health challenges and the temperature outside was over 80 degrees each day with NO air conditioning! I couldn’t believe that an establishment of this caliber had no air conditioning. I found a beat up old fan in the closet I dragged out but it merely blew hot air around while I tossed and turned on the hardest mattress I think I’ve ever slept on. . I paid for 5 nights and stayed one. Never even asked for a refund because everything I read was no refunds!! I left and then paid for a room in a 3 star hotel where the bed was very comfortable and they had air conditioning! Although it doesn’t list air in their literature they really should make you aware of it prior to check in so you can cancel if need be. They were in a heat wave so they knew what the weather forecast was. I also paid for all 5 days and received 4 bottles of water. I couldn’t find any restaurants on site but there could have been. Didn’t see any signage of such. Just an all around bad experience at Pacific Shores in Nanaimo! Was hopeful that it would be a nice relaxing stay on the water but was none of that.
Stayed 7 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family

Great amenities, but a bit dated

The amenities are great, especially with a young child. The restaurant was great and so was the spa. The beach access is plenty. The rooms are a bit dated and there is no AC in the rooms. We went during high temperatures and really struggled with the heat in the rooms.
Stayed 2 nights in Aug 2025

6/10 Okay

Jesse

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The waterfront walk is awesome, you can borrow kayaks and paddle boards to explore more of the bay. The room was not clean, the floors were dirty, the bathroom mirror still had toothpaste splatter from the last guests, and there were mildew stains in the bathroom grout. The mattress was ok, but the bed frame was wobbly and hanging on by a thread. There is also no soundproofing between units so you'll hear everyone walking and talking in the units around yours.
Beautiful sunset from their waterfront
Splatter in her mirrors from previous guests.
Dust we had to sweep up ourselves
Dust and dirt ontop of headboard.
Stayed 2 nights in Aug 2025

8/10 Good

Veronica, Maple Ridge

Great restaurant awesome food Rooms comfortable. Great stay
Stayed 2 nights in Aug 2025

4/10 Poor

Laura

Travelled with family
Liked: Cleanliness
Upon check-in, the door to our room was physically open. We were missing several items in our 1 bedroom apartment: no sheets and blanket for the pull-out sofabed no sugar for coffee not enough towels no dishwasher tabs only 1 roll of toilet paper no salt and pepper no herbal tea not enough coffee pods In addition, one of our room keys did not work. There was also not enough soap to wash our hands for 3 days and the quality of the soap was horrible. Liquid hand soap should be supplied in both the bathroom and the kitchen. The property seemed nice but the lack of supplies and multiple trips to the front desk were disappointing to say the least.
Stayed 3 nights in Aug 2025

8/10 Good

Shawn, Victoria

Travelled with family and small children
Liked: Staff & service, amenities
The particular unit we stayed in was quite outdated, there were others which had been updated. It was relatively clean but some areas needed a bit more attention (the kitchen cupboards doors/handles were sticky, there was lots of long black hairs throughout the unit). It is a resort/hotel however they don’t provide any room cleaning during your stay. There was no paper towel, broom/Vacuum cleaning supplies in the unit to tidy up the kitchen or other areas during our stay (1 week), when we arrived one bathroom had no toilet paper, the other only had a quarter of a roll. I called upon checking in a realizing this and asked for more to be dropped off, after many hours it still had not arrived and I went and found someone who would get it for me. As they don’t do room cleanings, they said to call when garbage needed to be picked up and place it outside the door. We did this in the morning and by 8pm, it was still there. When we asked the front desk if we should take it back inside for the night so an animal doesn’t get into it, or was someone still coming the response was “do you mind just taking it down to the garbage yourself?”. The grounds were perfect for our family and our stay, the amenities were perfect. The use of paddle boards and kayaks without an additional cost was a nice feature. Overall we enjoyed our stay, however if I were to stay there again, I would possibly look at renting one of the privately rented units, not one through the hotel to ensure an updated unit.
Stayed 4 nights in Aug 2025

6/10 Okay

Andrea

Travelled with family
Liked: Amenities
Beautiful property but the rooms need a major upgrade. I had silverfish in my room, the fridge smelled terribly and the sink took forever to drain. Excellent location but they need to upgrade and maintain the living areas.
Stayed 4 nights in Aug 2025

6/10 Okay

Greg

Travelled with family
The location and beach’s access is great
Stayed 4 nights in Aug 2025

10/10 Excellent

Lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spectacular Views and Amenities

Spectacular views and Amenities! The grounds are extensive and include all the right things for a large group traveling together with adults and teens.
Stayed 4 nights in Aug 2025

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
its good
Stayed 4 nights in Jul 2025

2/10 Terrible

Kyla

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

6/10 Okay

Shane, Surrey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The great: location and amenities (e.g., pool, hot tubs, kayaking, etc.). The average: room was in rough shape, bed not comfortable. The poor: paper thin walls that you can hear "everything", and our luck a loud group of 6 was next to us (4 per room.... ya sure).
Stayed 2 nights in Jul 2025