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Mercure Nairobi Upper Hill

4.0 star property
Suburban hotel with 2 restaurants and 24-hour front desk

Photo gallery for Mercure Nairobi Upper Hill

Reception
2 restaurants, breakfast served
Minibar, in-room safe, desk, soundproofing
2 restaurants, breakfast served
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Air conditioning
  • Breakfast available
  • Room service
  • Housekeeping
The current price is AU$186
includes taxes & fees
17 May - 18 May

Explore the area

Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000
  • Nairobi Hospital
    ‪3 min drive‬
  • Kenyatta International Convention Centre
    ‪4 min drive‬
  • Yaya Centre
    ‪6 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪25 min drive‬

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Bathrobes
Eco-friendly toiletries
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
TV
Bathrobes
Eco-friendly toiletries
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Nairobi

At Mercure Nairobi Upper Hill you'll be within a 20-minute stroll of Uhuru Park and Kenya Railway Golf Club. Highlights at this hotel include 2 restaurants, free self-parking and a bar/lounge. .The restaurant, Baraka Restaurant, is open for breakfast, lunch and dinner. 5813 square feet (540 square metres) of event facilities include meeting rooms and conference space, and other business amenities include limo/town car service and coworking space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Nairobi Upper Hill hotel include Nairobi National Park and United Nations Office at Nairobi.

What's nearby

  • Uhuru Park - 17 min walk - 1.5 km
  • Nairobi Hospital - 3 min drive - 2.2 km
  • University of Nairobi - 4 min drive - 3.9 km
  • Kenyatta International Convention Centre - 4 min drive - 2.7 km
  • Yaya Centre - 6 min drive - 4.6 km

Getting around

  • Syokimau Station - 23 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 25 min drive

Restaurants

  • ‪friends bar and restaurant - ‬16 min walk
  • ‪Art Caffe - Britam Tower - ‬6 min walk
  • ‪Java KMA - ‬12 min walk
  • ‪BBQ Central - ‬3 min walk
  • ‪Taidys Tavern Upperhill - ‬13 min walk

About this property

Mercure Nairobi Upper Hill

Suburban hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms, coworking spaces, and limo/town car service.

Public spaces have free WiFi. Event space at this hotel measures 5813 square feet (540 square metres) and includes conference space. Gift shops/newsstands, tour/ticket assistance, and concierge services are also featured at the business-friendly Mercure Nairobi Upper Hill. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Nairobi hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • 5813 sq ft of conference space
  • 540 sq. m of conference space
  • Built in 2010
  • Deli
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and a safe. Televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Arabic, English, French, Swahili

Similar properties

Property grounds

Best Western Nairobi Upper Hill

  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
4.6 out of 5, Wonderful, 199 reviews
The price is AU$188
includes taxes & fees
16 May - 17 May
Best Western Nairobi Upper Hill

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (USD 2.50 per day)

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 30 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Baraka Restaurant
  • Sikia Restaurant

Things to do

  • Pool

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 5,813 square feet of conference space
  • Coworking space
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Lift (120 centimetre wide door)
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (120 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mercure Nairobi Upper Hill

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 per person
  • Fee for wired Internet in public areas: USD 2.5 per day (rates may vary)
  • Airport shuttle fee: USD 35 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

What is the cancellation policy at Mercure Nairobi Upper Hill?

Mercure Nairobi Upper Hill offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Nairobi Upper Hill?

As of 2 May 2025, prices found for a 1-night stay for 2 adults at Mercure Nairobi Upper Hill on 17 May 2025 start from AU$186.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Nairobi Upper Hill?

Yep, Mercure Nairobi Upper Hill has a free self car park.

Does Mercure Nairobi Upper Hill have a pool?

Mercure Nairobi Upper Hill has a pool.

Is Mercure Nairobi Upper Hill family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mercure Nairobi Upper Hill is a hit with families.

Does Mercure Nairobi Upper Hill serve breakfast?

Sure does, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Mercure Nairobi Upper Hill?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mercure Nairobi Upper Hill?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Nairobi Upper Hill?

Check-in begins at 2 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Nairobi Upper Hill?

No, pets and service animals are not allowed.

Is there a golf course on site at Mercure Nairobi Upper Hill?

There isn't one on site, but Kenya Railway Golf Club is a short 19-minute walk away.

Mercure Nairobi Upper Hill Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 169 reviews
Rating 8 - Good. 56 out of 169 reviews
Rating 6 - Okay. 10 out of 169 reviews
Rating 4 - Poor. 8 out of 169 reviews
Rating 2 - Terrible. 5 out of 169 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

richard

Its ok
Stayed 1 night in Nov 2024

10/10 Excellent

Taniesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Susan, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities for a work trip. Staff very kind and helpful.
Stayed 2 nights in Jun 2024

10/10 Excellent

Eugène

Liked: Cleanliness, staff & service, property conditions & facilities
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Stayed 2 nights in Mar 2024

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

FUMITO

Stayed 4 nights in May 2023

10/10 Excellent

Silviu

Stayed 4 nights in Mar 2023

10/10 Excellent

BRUCE

Stayed 5 nights in Feb 2023

8/10 Good

EDWARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business
Stayed 2 nights in Jul 2022

8/10 Good

Kyss

Travelled with family
Liked: Cleanliness, staff & service
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Stayed 3 nights in Jul 2022

8/10 Good

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great service, hard beds

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Stayed 2 nights in Jul 2022

10/10 Excellent

ALVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Ranjit

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not to the Crown Plaza level expected

Old Hotel and needs some serious renovation
Stayed 3 nights in Jun 2022

10/10 Excellent

Michael G

Stayed 1 night in Aug 2021

4/10 Poor

Harvey

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Not a Happy Stay

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Stayed 2 nights in Dec 2020

10/10 Excellent

Harvey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Stayed 2 nights in Nov 2020

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Abdulkadir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people very friendly
Stayed 3 nights in Aug 2020

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

PETER

Liked: Cleanliness, property conditions & facilities, room comfort

Club lounge in Nairobi - staffer most miserable

Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.
Stayed 1 night in Oct 2019

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Nairobi stay - July 2019

The bed was sagging and the TV channels were cutting off
Stayed 1 night in Jul 2019

8/10 Good

KIT CHI

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2019