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Phoenix Hotel

3.5 star property

Photo gallery for Phoenix Hotel

Breakfast and dinner served
Cots/infant beds, free WiFi, bed sheets
Reception
Public bath
Front of property

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar
  • Laundry room

Explore the area

View map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Happo-One Ski Area
    ‪7 min walk‬
  • Place, Happo-one Adam Gondola
    ‪11 min walk‬
  • Place, Happo One Sakka Ski Lift
    ‪16 min walk‬

Room options

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

  • Sleeps 1
  • 1 Single Futon

View all photos for Deluxe Twin Room

Cots/infant beds, free WiFi, bed sheets

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Futons

View all photos for Deluxe Twin Room (Triple Room)

Cots/infant beds, free WiFi, bed sheets

Deluxe Twin Room (Triple Room)

  • Sleeps 2
  • 2 Single Futons

View all photos for Room (Western-Japanese Room)

Room (Western-Japanese Room)

Room (Western-Japanese Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

About the area

Hakuba

Phoenix Hotel places you steps from Hakuba Ski Jumping Stadium and within a 10-minute stroll of Hakuba Happo-One Ski Area. Highlights at this ski hotel include free continental breakfast, a restaurant and free self-parking. .The restaurant, Mimi's Restaurant & Bar, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a sauna and laundry facilities. Each morning free breakfast is served. There's also free parking nearby, along with the convenience of a free ski shuttle. .Attractions within a 10-minute drive of this 3.5-property class Hakuba hotel include Hakuba Goryu Ski Resort and Tsugaike Ski Resort.

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Hakuba Mini Train Park - 6 min walk - 0.5 km
  • Hakuba Happo-One Ski Area - 7 min walk - 0.7 km
  • Happo-one Adam Gondola - 11 min walk - 0.9 km
  • Happo One Sakka Ski Lift - 16 min walk - 1.4 km

Getting around

  • Hakuba Station - 6 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 90 min drive

Restaurants

  • ‪Blizzard (Pizza) - ‬13 min walk
  • ‪Cru Cafe - ‬9 min walk
  • ‪レストラン沙羅 - ‬5 min walk
  • ‪RAMEN BAR Marutama 55 - ‬10 min walk
  • ‪Hand Made House 4260 - ‬10 min walk

About this property

Phoenix Hotel

For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Conveniences such as ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. Self parking is free.

This 3.5-star Hakuba hotel is smoke free.

  • 1 building
  • 12 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Dining venue
Phoenix Hotel offers 12 accommodations with coffee/tea makers and complimentary bathrobes. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, bidets, toilets with an electronic bidet and complimentary toiletries. This Hakuba hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Public bath/onsen services include an indoor public bath and yukata (Japanese robe).

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  • Parking included
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 96 reviews
The price is AU$218
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 500 metres; reservations required
  • Offsite parking; reservations required
  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free bus station shuttle
  • Free ski shuttle
  • Free train station drop-off
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mimi's Restaurant & Bar

Things to do

  • Bicycle tours
  • Books
  • Games
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear

Family friendly

  • Children's games
  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains

Spa

  • Public indoor bath (no minerals)
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Extra futon (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heating
  • Laundry detergent
  • Phone
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 10 March and 20 December.

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 4500 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Futon bed fee: JPY 10000 per night
  • Crib (infant bed) fee: JPY 4500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking and high chair. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 8:00 AM to 10:00 PM.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Frequently asked questions

Is parking available at Phoenix Hotel?

Yep, Phoenix Hotel has a free self car park.

Is Phoenix Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Phoenix Hotel is a hit with families.

Does Phoenix Hotel serve breakfast?

Yeah, complimentary continental brekkie is on offer daily from 7 AM to 9:00 AM.

Is there a free airport shuttle available at Phoenix Hotel?

No, Phoenix Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Phoenix Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner. The dining venue is closed seasonally each year from March 10 until December 20.

What time are check-in & check-out at Phoenix Hotel?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at Phoenix Hotel?

No, pets are not allowed.

Phoenix Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 5 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent service Staff happy to help with all requests
Stayed 5 nights in Feb 2026

10/10 Excellent

Martin, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport options were amazing and the Phoenix van drivers were great at getting us to/from the other Hakuba Hospitality Group restaurants and to/from the ski fields. Taxi service in Hakuba is spotty at best, so the vans are a life saver.
Stayed 5 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Stayed 8 nights in Feb 2019

10/10 Excellent

Richard, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and close to the snow

Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
Stayed 4 nights in Dec 2017