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Hotel Description

A luxury stay in Hakuba awaits you at Phoenix Chalets. Within steps you'll find Hakuba Valley Ski Area and Happo Information Center within a 10-minute stroll. Highlights at this ski holiday home include free self parking, a free area shuttle and in-room kitchens.

You can enjoy washers/dryers, free WiFi and balconies, featured in all 10 homes. Kitchens come with fridges, microwaves and hobs, making in-room dining convenient. Nice touches to enhance your stay include soaking tubs, slippers and free toiletries. MP3 docks, living rooms and flat-screen TVs are also available. Housekeeping is available once per stay.

This business-friendly holiday home offers free WiFi in public areas, a fitness centre and concierge services. Additionally, you'll find laundry facilities and ski storage. Full breakfast is available. There's also limited parking, along with the convenience of a free ski shuttle.

Attractions within a 10-minute drive of this 4.5-star Hakuba holiday home include Tsugaike Ski Resort and Hakuba Goryu Ski Resort.

Phoenix One Chalet

Bed Count 3 King Beds Maximum Occupancy 10 Max

Maki Cottage

Bed Count 8 Twin Beds Maximum Occupancy 8 Max

Chalet, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Chalet, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Chalet, 3 Bedrooms (Max 8 People)

Bed Count 2 King Beds Maximum Occupancy 8 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend out of 155 reviews

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Property Features

As a guest of Phoenix Chalets, you'll find a fitness centre, a terrace, and tour or ticket assistance. Public spaces have free WiFi. A ski shuttle and A train station pick-up shuttle are free. A BBQ, multilingual staff, and ski equipment storage are also featured at the luxury Phoenix Chalets. Limited free parking is available on a first-come, first-served basis. This 4.5-star Hakuba property is smoke free.

  • 10 guestrooms or units
  • Childcare (surcharge)
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Kitchen
  • Free area shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Tokyo (HND-Haneda) (280.2 km / 174.1 mi)
  • Train station: Hakuba Station (2.8 km / 1.8 mi)
  • Property shuttles: Free area shuttle, train station pick-up, and ski shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Phoenix Chalets offers 10 forms of accommodation with MP3 docking stations and washers/dryers. Rooms open to balconies. This accommodation offers separate living rooms and includes desks. Accommodation at this 4.5-star property has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath, complimentary slippers, a bidet and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with Netflix. Additionally, rooms include coffee/tea makers and rice cookers. Housekeeping is provided once per stay.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Living room
  • Deep soaking tub
  • MP3 dock
  • Flat-screen television
  • Netflix
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Rice cooker
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Hairdryer
  • Slippers
  • Toiletries (free)
  • Bidet
  • Desk
  • Heating
  • Ceiling fan

Food & Drink

Guests can enjoy full breakfast for a fee.

Nearby Activities

Recreational amenities at the holiday home include a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 10 PM.
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7 AM - 10 PM.
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 7000.0 per night.
  • Cribs (infant beds) are available for JPY 3000 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Property Registry Number – 第H21 18−30号
  • No lifts
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: JPY 3000 for adults and JPY 2000 for children (approximately)
  • Airport shuttle fee: JPY 16900 per person (one way)
  • Crib (infant bed) fee: JPY 3000 per night
  • Rollaway bed fee: JPY 7000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenix Chalets House Hakuba
  • Phoenix Chalets House
  • Phoenix Chalets Hakuba
  • Phoenix Chalets Hakuba
  • Phoenix Chalets Private vacation home
  • Phoenix Chalets Private vacation home Hakuba

You should know

  • Phoenix Chalets offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.