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Phoenix Chalets

Property class: 4.5

Photo gallery for Phoenix Chalets

A modern interior with wooden beams, large windows, a flat-screen TV, and a cozy seating area.
A wooden cabin with a dining area, a fireplace, and large windows overlooking a forest.
A modern kitchen with wooden cabinetry, a large island, and a built-in oven.
A spacious, modern cabin with a high ceiling, large windows, and a cozy living area with a fireplace.
A modern bathroom with a wooden floor, a glass-enclosed shower, and a view of a snowy landscape.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$490
15 Sept - 16 Sept

Explore the area

View map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪7 min walk‬
  • Place, Happo-one Adam Gondola
    ‪11 min walk‬

Room options

View all photos for Luxury Chalet, 2 Bedrooms (Phoenix)

An outdoor dining area with wooden tables and chairs, a potted plant, and string lights.

Luxury Chalet, 2 Bedrooms (Phoenix)

  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Luxury Chalet, 3 Bedrooms (Phoenix)

A modern bathroom with a wooden floor, a glass-enclosed shower, and a view of a snowy landscape.

Luxury Chalet, 3 Bedrooms (Phoenix)

  • 3 bedrooms
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

View all photos for Luxury Room (Phoenix One)

A wooden cabin with a dining area, a fireplace, and large windows overlooking a forest.

Luxury Room (Phoenix One)

  • 4 bedrooms
  • Sleeps 8
  • 2 King Beds and 4 Single Beds

View all photos for Family Chalet

Family Chalet | Private kitchen

Family Chalet

  • 3 bedrooms
  • Sleeps 8
  • 1 Large Twin Bed, 2 Twin Beds and 2 Twin Bunk Beds

About the area

Hakuba

A luxury stay in Hakuba awaits you at Phoenix Chalets. Within steps you'll find Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area within a 10-minute stroll. Highlights at this ski holiday home include a restaurant, and in-room kitchens and washers/dryers. .All 10 soundproofed homes feature Smart televisions with digital channels, and you can enjoy free WiFi, balconies and separate bathtubs and showers. In-room dining is easy with kitchens that come equipped with fridges, microwaves and stovetops. Nice touches include soaking tubs, slippers and free toiletries. Flat-screen TVs, espresso makers and rice cookers are also available. .For a drink, you can stop by the holiday home's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning full breakfast is served between 7:00 AM and 9:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free ski shuttle. .Attractions within a 10-minute drive of this 4.5-property class Hokujo holiday home include Hakuba Goryu Ski Resort and Tsugaike Ski Resort.
View more Holiday homes in HakubaOpens in a new window

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 km
  • Hakuba Mini Train Park - 6 min walk - 0.5 km
  • Hakuba Happo-One Ski Area - 7 min walk - 0.7 km
  • Happo-one Adam Gondola - 11 min walk - 0.9 km
  • Happo One Sakka Ski Lift - 16 min walk - 1.4 km

Getting around

  • Hakuba Station - 6 min drive
  • Matsumoto (MMJ-Shinshu - Matsumoto) - 90 min drive

Restaurants

  • ‪RAMEN BAR Marutama 55 - ‬10 min walk
  • ‪レストラン沙羅 - ‬5 min walk
  • ‪Cru Cafe - ‬9 min walk
  • ‪飛鳥 - ‬8 min walk
  • ‪らあめん寸八 - ‬13 min walk

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Phoenix Chalets

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A ski shuttle and A train station pick-up shuttle are free. A terrace, multilingual staff, and ski storage are also featured at the luxury Phoenix Chalets. Limited free parking is available on a first-come, first-served basis.
  • 10 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue
Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottles of water and coffee/tea makers.

Similar properties

Exterior
Courtyard by Marriott Hakuba
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  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 205 reviews
The price is AU$393
14 Sept - 15 Sept
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Property amenities

Ski

  • Close to skiing
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski runs nearby
  • Ski storage
  • Snowboarding nearby

Internet

  • Available in the house: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free ski shuttle
  • Car not required
  • Free self parking on site
  • Limited on-site self parking

Family friendly

  • Children stay free (see details)
  • Cot: JPY 4,500 per night

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave
  • Mixer
  • Oven
  • Paper towels
  • Rice cooker
  • Toaster
  • Toaster oven

Dining

  • Daily full breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,500 for adults and JPY 1,750 for children
  • A bar/lounge
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Living spaces

  • Living room
  • Window screens

Entertainment

  • 0-inch Smart TV with digital channels
  • Netflix

Outdoor areas

  • Balcony
  • Terrace

Laundry

  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 15 kg per pet
  • Fee: JPY 25,000 per pet per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Free bottled water
  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Phone
  • Restaurant dining guides
  • Safe at front desk
  • Tour and ticket assistance

Things to do

  • Ski storage
  • Fishing nearby
  • Hiking/biking trails nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 10 units
  • Soundproofing

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 6:00 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 10 PM

Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: JPY 25000 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for JPY 4500 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 3500 for adults and from JPY 1750 for children
  • Pet fee: JPY 25000 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: JPY 4500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Phoenix Chalets House Hakuba

Phoenix Chalets House

Phoenix Chalets Hakuba

Phoenix Chalets Hakuba

Phoenix Chalets Private vacation home

Phoenix Chalets Private vacation home Hakuba

Frequently asked questions

Is parking available at Phoenix Chalets?

Yep, Phoenix Chalets has a free self car park. Onsite parking is limited.

How much does it cost to stay at Phoenix Chalets?

As of 13 Sept 2026, prices found for a 1-night stay for 2 adults at Phoenix Chalets on 15 Sept 2026 start from AU$490, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Phoenix Chalets a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Phoenix Chalets.

Is Phoenix Chalets family-friendly?

You bet! With amenities such as laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Phoenix Chalets is a hit with families.

Are there hot tubs in the rooms at Phoenix Chalets?

No, but there are deep-soaking baths in the guestrooms.

Does Phoenix Chalets serve breakfast?

Yeah, full brekkie is offered daily between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at Phoenix Chalets?

No, Phoenix Chalets does not offer an airport shuttle service.

Is there a bar or restaurant at Phoenix Chalets?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Phoenix Chalets?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at Phoenix Chalets?

Dogs are welcome at Phoenix Chalets, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Phoenix Chalets Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 5 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

9.4/10

Cleanliness

7.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Masatoshi

Liked: Amenities, property conditions & facilities, communication
外資系かな？と思いきや嬉しい対応をしてくれる素晴らしい施設でした。 プレゼントのお米が美味しくてさらに感動しました！ 焼き鳥屋さんのお料理もとても美味しかったです！
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

TAKA

Liked: Cleanliness, amenities
施設も新しく非常に快適でした。
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

K.Takahashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
バーベキューの夕食付きで、炭も全て用意されており、食べきれないくらいの食材で満足しました。ベッドルームにエアコンがなく少し暑かったですが、夜中は涼しく快適です。
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Yuichiro

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2020
Verified review

10/10 Excellent

hideki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019