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 Hakuba •1 Room
 Hakuba • 1 Room
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Phoenix Chalets

4.5-star property
4690-2 Hokujo, Hakuba, Nagano 1800 796 370
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Hotel Description

A luxury stay in Hakuba awaits you at Phoenix Chalets. Within steps you'll find Hakuba Valley Ski Area and Hakuba Happo-One Ski Area within a 10-minute stroll. Highlights at this ski vacation home include a restaurant, and in-room kitchens and washers/dryers.

All 10 soundproofed homes feature Smart TVs with digital channels, and you can enjoy free WiFi, balconies, and separate bathtubs and showers. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Nice touches include soaking tubs, slippers, and free toiletries. Flat-screen TVs, espresso makers, and rice cookers are also available.

For a drink, you can stop by the vacation home's own lounge bar. Additionally, you'll find free WiFi in public areas, laundry facilities, and ski storage. Each morning full breakfast is served between 7:00 AM and 9:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also free self parking, along with the convenience of a free ski shuttle.

Attractions within a 10-minute drive of this 4.5-star Hakuba vacation home include Hakuba Goryu Ski Resort and Tsugaike Ski Resort.

Luxury Chalet, 2 Bedrooms (Phoenix)

Bed Count 1 Full Bed Maximum Occupancy 4 Max
AU$519* Per night/room 19 May - 20 May

Luxury Chalet, 3 Bedrooms (Phoenix)

Bed Count 1 Full Bed Maximum Occupancy 6 Max

Luxury Room (Phoenix One)

Bed Count 2 King Beds Maximum Occupancy 8 Max

About the Phoenix Chalets

Location 4690-2 Hokujo, Hakuba, Nagano 399-9301

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A ski shuttle and a train station pick-up service are free. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Phoenix Chalets. Limited free parking is available on a first-come, first-served basis.

  • 10 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Hakuba Station (2.5 km / 1.6 mi)
  • Property shuttles: Free train station pick-up and ski shuttle
  • Parking: Free self parking

Room Amenities

Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottled water and coffee/tea makers.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Deep soaking tub
  • Flat-screen television
  • Digital channels
  • Netflix
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Rice cooker
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 9:00 AM.

Phoenix Chalets has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Phoenix Chalets offers transfers from the train station. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 3500.0 per night.

Pet Policy

  • Pets: JPY 25000 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property Registry Number – 第H２１　１８−３０号
  • Number of children who can stay for free – 2
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 10 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Car not required
  • Long-term renters welcome
  • Children stay free - maximum age 3
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 10 percent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately JPY 3500 for adults and JPY 1750 for children
  • Pet fee: JPY 25000 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: JPY 3500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Phoenix Chalets House Hakuba
  • Phoenix Chalets House
  • Phoenix Chalets Hakuba
  • Phoenix Chalets Hakuba
  • Phoenix Chalets Private vacation home
  • Phoenix Chalets Private vacation home Hakuba

You should know

  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.