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Hakuba Gondola Hotel

3.0 star property
Slopeside fun with restaurant and bar/lounge

Photo gallery for Hakuba Gondola Hotel

Front of property
Lobby
Equipment storage
Pro shop
Bed sheets

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Housekeeping
  • Laundry
  • Free WiFi
  • Restaurant

Explore the area

Map
4631-4 Hokujo, Hakuba, Nagano-ken, 399-9301
  • Hakuba Happo-One Ski Area
    ‪1 min walk‬
  • Happo-one Adam Gondola
    ‪1 min walk‬
  • Happo One Sakka Ski Lift
    ‪16 min walk‬

Room options

Family Room, Multiple Beds

Highlights

Heating
Sofa bed
Hairdryer
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Heating
Hairdryer
Private bathroom
Deep-soaking bath
Shower/bath combination
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Quadruple Room, Shared Bathroom

Quadruple Room, Shared Bathroom

Quadruple Room, Shared Bathroom

Highlights

Heating
Hairdryer
Daily housekeeping
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Triple Room

Bed sheets

Triple Room

Highlights

Heating
Hairdryer
Private bathroom
Deep-soaking bath
Shower/bath combination
Daily housekeeping
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed OR 3 Single Beds

View all photos for Triple Room, Shared Bathroom

Bed sheets

Triple Room, Shared Bathroom

Highlights

Heating
Hairdryer
Daily housekeeping
  • Sleeps 3
  • 3 Single Beds

View all photos for Double or Twin Room, Shared Bathroom

Bed sheets

Double or Twin Room, Shared Bathroom

Highlights

Heating
Hairdryer
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Bed sheets

Standard Double or Twin Room

Highlights

Heating
Hairdryer
Private bathroom
Deep-soaking bath
Shower/bath combination
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

Highlights

Heating
Hairdryer
Private bathroom
Deep-soaking bath
Shower/bath combination
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

Shared Dormitory

Highlights

Heating
Hairdryer
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

About the area

Hakuba

At Hakuba Gondola Hotel you'll be within steps of popular attractions like Hakuba Valley Ski Area and Hakuba Happo-One Ski Area. Highlights at this ski hotel include free continental breakfast, a restaurant and a bar/lounge. .Along with ski-in ski-out access, this hotel offers on-site ski rentals and ski storage. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning free breakfast is served. There's also the convenience of a free ski shuttle. .Attractions within a 15-minute drive of this 3-property class Hakuba hotel include Hakuba Goryu Ski Resort and Tsugaike Ski Resort.

What's nearby

  • Hakuba Happo-One Ski Area - 1 min walk - 0.1 km
  • Happo-one Adam Gondola - 1 min walk - 0.1 km
  • Happo One Sakka Ski Lift - 16 min walk - 1.4 km
  • Hakuba Iwatake Ski Resort - 5 min drive - 3.6 km
  • Hakuba Goryu Ski Resort - 8 min drive - 5.9 km

Getting around

  • Hakuba Station - 9 min drive

Restaurants

  • ‪Hakuba Taproom - ‬10 min walk
  • ‪日本料理雪 - ‬9 min walk
  • ‪アンクル スティーブンス - ‬2 min walk
  • ‪ももちゃんクレープ 八方本店 - ‬1 min walk
  • ‪万国屋 - ‬5 min walk

About this property

Hakuba Gondola Hotel

Slopeside fun with restaurant and bar/lounge
Getting to the slopes is a breeze with the hotel's complimentary ski shuttle. Hakuba Gondola Hotel helps provide the perfect winter holiday with ski storage and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces.

Smoking is allowed in designated areas at this 3-star Hakuba hotel.

  • 108 guestrooms or units
  • Continental breakfast (free)
  • Ski equipment storage
  • Ski equipment rentals
  • Self-service laundry
  • Storage area for luggage
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Hakuba Gondola Hotel offers 108 accommodations. Bathrooms include complimentary toiletries and hairdryers. Housekeeping is provided on a daily basis.

Languages

English, Japanese

Similar properties

Property amenity

Hakuba PAIPU NO KEMURI

  • Hot tub
  • Free WiFi
  • Laundry
  • Microwave
4.2 out of 5, Very good, 204 reviews
The price is AU$135
6 May - 7 May
Hakuba PAIPU NO KEMURI

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free ski shuttle

Food and drink

  • Free continental breakfast available daily 7 AM to 8 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Ski equipment rentals
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

More

  • Heating

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
This property doesn't offer after-hours check-in

Access methods

Private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Gondola Hotel
Hakuba Gondola
Hakuba Gondola Hotel Hotel
Hakuba Gondola Hotel Hakuba
Hakuba Gondola Hotel Hotel Hakuba

Frequently asked questions

Does Hakuba Gondola Hotel serve breakfast?

You bet, complimentary continental breakfast is available daily from 7 AM to 8 AM.

Is there a free airport shuttle available at Hakuba Gondola Hotel?

No, Hakuba Gondola Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hakuba Gondola Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hakuba Gondola Hotel?

Check-in begins at 4 PM. Check-out time is 10 AM.

Are pets allowed at Hakuba Gondola Hotel?

No, pets are not allowed.

Hakuba Gondola Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 12 out of 47 reviews
Rating 8 - Good. 11 out of 47 reviews
Rating 6 - Okay. 4 out of 47 reviews
Rating 4 - Poor. 8 out of 47 reviews
Rating 2 - Terrible. 12 out of 47 reviews

6.6/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Wendy

Disliked: Cleanliness, amenities, property conditions & facilities
The people who work here are WONDERFUL. Sad that mgmt put them in this position. The facility is really in terrible shape, maintained in a patchwork, the grounds had snow boulders falling from roof and a treacherous entrance to reception. The worst arrival we've ever had; there was no shuttle service to the hotel. The roads were icy and there were no available taxis so we wandered around with gear and suitcases for 1 1/2 hours taking two nasty falls on the ice after a 12 hour trip to get there. Instead of skiing, we planned our second day of slope time there lugging our stuff back to the bus station for shipping in order to prepare for departure. The property is not a hotel, rather it's a dorm/hostel type of place. The shared bathroom was on another floor from us on 4, had one out of order, and it was flooded from the other leaking and smelly in the women's 3rd floor. Fire exits were blocked with old beds and furniture, tied open to window latches or inoperable with doors removed, no sprinklers, etc. It was completely dangerous as far as fire safety evac goes. Difficult to navigate by its byzantine corridors and lockers for gear don't lock. I never went to the communal shower but opted to use the hot springs (a 20 minute walk) after seeing the grunge reviews about not going in without shower shoes. If you wanted a nice bath there, it costs ¥3,000 extra which is more than the one in the village. Overall, the staff and location to lift were super.
Stayed 3 nights in Dec 2024

6/10 Okay

Albert

Does what is says on the tin, no frills

This is a very basic hotel, catering mostly to young Australian tourists. It is extremely conveniently located next to the Happo One gondola and several popular bars / restaurants. The rooms are clean and generally the staff were very helpful, but the physical state of the building and the smell of diesel fuel is a little off putting. The breakfast is very basic but in the hotel’s defence, everything was pretty much exactly as described and the price reflects the value you get here.
Stayed 3 nights in Feb 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Noisy until late from the bar. Dirty room with hole in the wall. Mostly polite staff, one rude staff member checking in. Maybe good choice for younger party crowd.
Stayed 2 nights in Jan 2024

10/10 Excellent

Federico

Stayed 2 nights in Dec 2023

4/10 Poor

Kelsey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Benjamin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place is the definition of everything that is wrong with Hakuba!! A fossil of the 1998 Olympics, now owned and operated by Australians, like the rest of Hakuba. Walking into this hotel was like teleporting straight into Front Valley, Perisher. The only Japanese person we seen, was told to speak english by reception staff when he asked for his room number in Japanese. Disgraceful!!
Stayed 1 night in Jan 2023

2/10 Terrible

Stuart

Disliked: Staff & service, room comfort
Rooms are far too small and cramped insufficient power points to charge mobile lighting way too dim you can hardly see anything they don’t have a courtesy bus to local bus depot and if Taxis are unavailable as they were well it’s just too bad for you .they gave 3 busses sitting there but apprantley they belong to another company steps are way too steep and would be illegal in Australia breakfast was a joke overall disappointing stay
Stayed 3 nights in Jan 2023

4/10 Poor

Saihung

Travelled with partner, Travelled with group
Disliked: Amenities
The location for Happo One basically can't be beat. You can throw a snowball to the Gondola from in front of the building. The building is old and there is only Wi-Fi in the guest lounge. I tried to email the staff for some information multiple times over a month and they never responded.
Stayed 4 nights in Jan 2023

2/10 Terrible

Woody Ki Fung

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised. Definitely not a 3 star hotel. No wifi - at first I was wondering why all these folks are hanging out at the reception area. It turned out that there's the only spot in the "hotel" with WIFI. There is no in room wifi. This "hotel" definitely does not have "Free Wifi" to me. Although "check in policies" said check in time is from 4pm to 11:30pm, there was no staff at the reception at 9:30pm. There is a little envelope with your name and the room key in it at the reception... The lack of any amenities other than body soap, shampoo and some filthy towel. There is no kettle or hair dryer in the room, which I consider a standard for 3 star hotel. In other 3 star hotels, you can pick up razor, toothbrush or whatever at the counter. There is none in this hotel. No drinkable water - There is a vending machine at the front door, but you know what, water was sold out. A guy from another group looked at me and said "There is no water bro, what are you gonna get?...." Unstable, structurally unsound bunk bed. OK, I paid I think 3000 more to get the room with 3 twin beds, and what I got was a double bed and a bunk bed...The bunk bed makes all kind of squeaking noise when I was just trying to get onto the top bed. It feels really dangerous Breakfast with no meat - I have lived in Japan for a long time, and I have stayed in many cheaper hotels, but this hotel provides by far the worst breakfast. There was only bread(toast) with jam and cereal for food. Don't bother.

2/10 Terrible

IZUMI

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay in a ski resort type hotel, but decided to try a different hotel this time and we’re not disappointed. This hotel has no frills, breakfast is a very simple affair, but it’s convenient, reasonable and the staff are friendly. Be aware, if you hire your kit from the hotel, it’s convenient in terms of location and price, but the opening hours for rental are limited. We turned up at midday expecting to be able to do half a day of boarding, to find they had closed and didn’t reopen until 4pm after the slopes closed, which was frustrating. All in all though a great place to stay, the bar was fun to visit and it had a great Aussie vibe.

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old and not maintained well. Breakfast is poor. Rooms are small, old and dirty. Understaffed and awful manager. Lazy, does not want to help with anything. Very poor service

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

4/10 Poor

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Serge

Travelled with family
Liked: Cleanliness, staff & service

Good budget option for not fuzzy travelers.

I chose this hotel as we were on a budget. Two nights during peak season would set me back around 150.000 yen. This hotel was below 60.000 yen for three nights which was the reason I reserved immediately without checking the reviews. Afterwards I started reading the reviews and then the worries started to grow... shared toilets, dirty, etc , were keywords which popped up in most reviews. When we arrived we were met by a polite Japanese person who checked us in. There is no parking, but next to the hotel is a snowfree parking for 1000 yen a night. The room was spacious and really nice and warm. It's a bit old, but nothing to complain about. We had a family room with toilet and shower and bath. The toilet and the bath unit are together so this was a little inconvenient for a family of 5...but certainly not 100.000 yen worth of inconvenience. We had a double bed for the parents which was comfortable, we had a bunk bed for two kids, but the upper bed was too noisy, so we took the mattress and put it on the ground. The third bed was a sleeping sofa which was not comfortable due to a hard part which splits the sofa/bed in the middle. But we were all dead tired, so we slept through all incomfort. In the morning we had a free breakfast with toast and jam, cereals and boiled eggs. The area is very nice and lively and it's really in front of happo gondola. My family are all boarders though so we drove to hakuba 47 which is a 10 minute drive. All in all, we had a great time, thanks!
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A pleasant stay

Overall, I had a great stay at the Hakuba Gondola Hotel. The room were clean, very comfortable, and The staff was amazing. I highly recommend this hotel for anyone visiting Hakuba.
Stayed 2 nights in Dec 2021

10/10 Excellent

Sathish Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent !! Convenient location for Ski in-Ski out and Dining
Stayed 2 nights in Dec 2021

8/10 Good

LeAnn808, Yamaguchi, Japan

Travelled with family
Liked: Cleanliness, staff & service
Very good location, it is an older style lodging which I knew ahead of time by reading the reviews, I was not expecting anything more. Water pressure is good and the showers water is hot which is needed after a day of snowboarding. It met my needs. A place to stay to rest and shower, and free breakfast in the morning. Would stay again if I could bring my dog next time.
Stayed 5 nights in Dec 2020

10/10 Excellent

Kurt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, top tier service

Walking distance to the gondola is what drove us to select this hotel, but the service and amenities made it the perfect place. We had 3 to a room and it was not too bad for space. The attached bar and restaurant were always welcoming and the hotel includes a spacious dry room with lockers to put your gear after hitting the slopes. Overall, a great stay and would definitely recommend.
Stayed 1 night in Dec 2020

2/10 Terrible

Geoffery

Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

BernieComerford, Wellington NZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing location. Lovely helpful staff. Great bar. Our rooms were a good size with ensuite and lovely view of the mountain. Loved the small chub to relax in at the end of the day. English breakfast that was included in the price was perfect. Looking forward to returning one day.
Stayed 5 nights in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific staff, forced room changes during stay and claimed they informed hotels.com of this.
Stayed 3 nights in Feb 2019

8/10 Good

Alex, Nagano, jp

Liked: Cleanliness, staff & service
Disliked: Amenities
The building is beautiful, location amazing and the pub is great must try the mad cow burger. On the nagative the bed springs are shocking and the bathrooms are ancient bring shower sandals.
Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Just a simple youth hostel with 4-5 star hotel prices. We had the room with a bathroom but I had a better bathroom in camper van. The guys at reception were friendly enough (Aussie) but it almost felt like they were doing community service or out on parole. Our friends stayed in another hotel which was cheaper and that looked much better value for money. Don’t let the pretty pictures fool you. It was Very close to the Gondola and we hired or equipment from Woodys across the road - great service and very friendly. Not sure I will rush back. In fact the stay ended up with us having an average experience in Hakuba.
Stayed 6 nights in Jan 2019