Best Western - accommodation in Musselburgh

Great check in with efficient and friendly staff member. Room was a great size with good teas and coffees and lovely shower products. Walls were a bit thin so could hear next door neighbours but wasn’t too bad. The worst bit was check out - 20 mins to just hand in our keys. The young girl on reception was allowing people to constantly push in the queue - eventually told her that many people were stood in the queue (and in a rush) she apologised and continued to deal with people pushing in (at least 4 times). Totally irritating and seemed to be a lack of training in managing this type of behaviour. Sadly it let the hotel down as made us very late and slightly cross when leaving. Shame because the check in was warm and efficient.

I enjoyed my stay at the holiday inn at the zoo. The staff were professional and helpful. The food was delicious and the rooms clean.

Other than one of the lifts being inoperable, great place to stay!