6/10 Okay
Ibrahima
15 Sept 2025
Disliked: Property conditions & facilities
Stayed one night for a family event—my first visit to Quebec. The hotel’s location was convenient for driving in and out. I appreciated Amanda at the front desk, who kindly assisted me with retrieving my IHG membership information so I could check in early.
The room was generally fine, but there was a strong odor in room 522. Upon checking, I noticed the smell seemed to come from the AC unit, which had visible black spotting across the fan section. This should be addressed by maintenance.
At checkout, I stopped by the dining area to ask if there was a place to heat my food. The staff member (Latino looking guy) I approached responded not with a greeting, but with “Do you work for the hotel?” in a dismissive tone. When I clarified I was a guest, he reluctantly directed me to the back. After heating my food, I considered sitting to eat, but he quickly came over and told me, “No, no, this area is for my guests. You can’t eat here.” I asked where I could sit, and he replied, “I don’t know, but the rules don’t allow outside food.”
I understood the policy, but his tone throughout was condescending and unwelcoming. I left feeling singled out and disrespected, which was disappointing compared to the otherwise positive service I received at the front desk the prior day. Customer service, welcoming, and respect, should be the standard for all guests and colleagues of the hotel.
Ibrahima
Stayed 1 night in Sep 2025