2/10 Terrible
Rachael
Business traveller, Travelled with pets
20 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While I was first arriving, there was an officer outside assisting a situation between some residents. The staff at the front desk had to give me a different room away from what was going on. My room was a fire hazard. The heating/ac unit was howling and blowing filter particles onto the bed. The plastic cover was missing and the wiring was bent and exposed. The heat stopped working and it got down to 6° (24°; with wind felt like) that night. The previous day it was an unbelievable 75° and my room had an overpowering smell of cat urine. I was constantly sneezing and my next door neighbor smoked cigarettes all day long in a non-smoking room. Then 1 1/2 days before checkout, I was told I had to move to a different room so the one I was currently in could get renovated. I was given no notice prior and moved to a room with no refrigerator/freezer or microwave. I had to throw away a lot of food. The front desk worker smiled as if this was amusing and didn’t help me find a room. I had to walk around and see through windows to check for the amenities I needed. I found 2 rooms and then was told “no” because they were for the renovators; flying in that night. There was also a man that followed me around and stood outside my door. There is security but they were not there or not visible at the time. My second neighbor before leaving was abusing his dog, he stated “I’m bout to fillet your f**king *ss” after hitting/kicking the dog for peeing on the floor. I felt very unsafe.