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Hilton Miami Aventura

3.5 star property
Suburban hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for Hilton Miami Aventura

Experience a warm and inviting atmosphere in our elegant lobby, featuring a fireplace, comfortable seating, and natural light.
Relax in style amidst lush greenery and a pool area.
Experience the hotel's sleek design, featuring a central entrance, large windows, and balconies.
Experience the contemporary lobby with a spacious seating area, unique light installation, and stunning city views.
Relax in a serene outdoor lounge with a sofa, wicker chairs, and potted plants.

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
The current price is AU$240
includes taxes & fees
4 Aug - 5 Aug

Explore the area

Map
2885 NE 191st Street, Aventura, FL, 33180
  • Aventura Mall
    ‪12 min walk‬
  • Gulfstream Park Racing and Casino
    ‪3 min drive‬
  • Hollywood Beach
    ‪8 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (Hearing)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Peloton)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Peloton)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Verandah)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Verandah)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

9.6 out of 10
Exceptional
(84 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Verandah)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Verandah)

8.4 out of 10
Very good
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Hearing)

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 134 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.6 out of 10
Exceptional
(83 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Bathtub

View from room

Deluxe Room, 1 King Bed, Bathtub

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 134 sq m
  • Sleeps 8
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Roll-in Shower)

View from room

Deluxe Room, 1 King Bed (Roll-in Shower)

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing)

View from room

Deluxe Room, 1 King Bed (Hearing)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Aventura

Hilton Miami Aventura places you in the heart of Aventura, within a 15-minute walk of Aventura Mall and 2.3 km (1.4 mi) from Aventura Hospital & Medical Center. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Gala, serves Spanish cuisine and is open for breakfast, lunch and dinner. MuseBar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym and pool loungers. 8700 square feet (808 square metres) of event facilities include 7 meeting rooms and a conference centre. Additionally, you'll find Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 15-minute drive of this 3.5-property class Aventura hotel include Hard Rock Stadium and Hollywood Beach.

What's nearby

  • Aventura Mall - 12 min walk - 1.0 km
  • Gulfstream Park Racing and Casino - 3 min drive - 3.1 km
  • Hallandale Beach - 6 min drive - 6.0 km
  • Hollywood Beach - 8 min drive - 7.0 km
  • Hard Rock Stadium - 13 min drive - 13.1 km

Getting around

  • Aventura Brightline Train Station (AVT) - 3 min drive
  • Miami International Airport (MIA) - 42 min drive

Restaurants

  • ‪Chipotle Mexican Grill - ‬6 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Laduree - ‬16 min walk
  • ‪Menchie's Frozen Yogurt - ‬5 min walk
  • ‪59th & Lex - ‬11 min walk

About this property

Hilton Miami Aventura

Suburban hotel with 24-hour fitness centre and 24-hour front desk
Hilton Miami Aventura offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this hotel measures 8700 square feet (808 square metres) and includes a conference centre. A library, a terrace, and laundry facilities are also featured at the business-friendly Hilton Miami Aventura. A shopping centre shuttle, A train station pick-up shuttle and A train station drop-off shuttle are free. For a fee, parking is available.

This 3.5-star Aventura hotel is smoke free.

  • 208 guestrooms or units
  • 12 levels
  • 8700 sq ft of conference space
  • 808 sq. m of conference space
  • Built in 2020
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Library
  • Terrace
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Miami Aventura offers 208 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch Smart televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include a shower and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Similar properties

Located at 2825, this hotel features a prominent entrance surrounded by lush landscaping and palm trees.

Courtyard by Marriott Aventura Mall

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,022 reviews
The price is AU$179
includes taxes & fees
7 Aug - 8 Aug
Courtyard by Marriott Aventura Mall

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 4.95 per day)

Parking and transport

  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free shopping centre shuttle
  • Secured, covered parking on site (USD 40.66 per day)
  • Secured, covered valet parking on site (USD 48.15 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 31 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gala
  • MuseBar
  • The Reserve Starbucks

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 7 meeting rooms
  • Conference centre (8,700 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible train station shuttle
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 31 per person
  • Fee for in-room wireless Internet: USD 4.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 4.95 per day (rates may vary)
  • Covered self-parking fee: USD 40.66 per day
  • Valet parking fee: USD 48.15 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Aventura Miami
Hilton Miami Aventura Hotel
Hilton Miami Aventura Aventura
Hilton Miami Aventura Hotel Aventura

Frequently asked questions

What is the cancellation policy at Hilton Miami Aventura?

Hilton Miami Aventura offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Miami Aventura?

As of 28 July 2025, prices found for a 1-night stay for 2 adults at Hilton Miami Aventura on 4 Aug 2025 start from AU$239.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Miami Aventura?

Yep, Hilton Miami Aventura has a secured covered self car park for USD 40.66 per day.

Are there any beaches close to Hilton Miami Aventura?

The closest beach to Hilton Miami Aventura is Hollywood Beach (8.9 km).

Does Hilton Miami Aventura have a pool?

Hilton Miami Aventura has a pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Hilton Miami Aventura a romantic place to stay?

Couples dining and a champagne service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Miami Aventura.

Is Hilton Miami Aventura family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hilton Miami Aventura is a hit with families.

Does Hilton Miami Aventura serve breakfast?

Sure does, full breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Miami Aventura?

No, Hilton Miami Aventura does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Miami Aventura?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Miami Aventura?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Miami Aventura?

No, only service animals are allowed.

Hilton Miami Aventura Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 760 out of 1048 reviews
Rating 8 - Good. 147 out of 1048 reviews
Rating 6 - Okay. 59 out of 1048 reviews
Rating 4 - Poor. 33 out of 1048 reviews
Rating 2 - Terrible. 49 out of 1048 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

sayeeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend stay

Stay was wonderful. My receptionist Diamond was super sweet and attentive. I will definitely visit again!
Coach so comfortable
Stayed 2 nights in Apr 2025

8/10 Good

Renzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!
Stayed 1 night in Apr 2025

8/10 Good

ALVARO

Liked: Cleanliness, staff & service, property conditions & facilities
Property and service OK. Daily $38 self parking fee!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the modern decor of the rooms and hotel interior. The staff were extremely helpful. There were no hiccups with anything during my stay. Additionally, I prefer baths to showers and they actually have bath tubs that work. As opposed to many places whose drain stoppers are missing or don't work. Minor detail, but important for me!
Stayed 2 nights in Apr 2025

4/10 Poor

Willian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude staff at recepction

I was with my wife, and they did not have the room with king bed that we booked. The staff the the reception was extremely rude. I almost left the hotel because how she tretaed us. Also they charge you 38 usd a day for parking. This should be illegal.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hasin

Stayed 1 night in Apr 2025

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

8/10 Good

Toyin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!!!
Stayed 2 nights in Apr 2025

4/10 Poor

Jose

Liked: Cleanliness
Disliked: Staff & service
I was lied to i had to leave early due to family emergency with one of my daughters and they told to contact expedia that it was them was going to.charge come to.find by contacting expedia it was Hilton that was going to charge me funny ahhh
Stayed 3 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Blanka at the service desk was extremely helpful and nice. We came well before check in and she took care of us. Lady Blanka is a very valuable team member and because of her service we will come back.
Stayed 2 nights in Apr 2025

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. Staff were kind. Little things that make a difference to us were lacking. Coffee , creamer, sugars, clean glasses not replenished in room. Bartender first night lacking in knowledge and service. WiFi charged we asked to take it off they did. This was a second stay for us. These days with prices high we all want the best service.
Stayed 2 nights in Apr 2025

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great. the room was very clean.
Stayed 2 nights in Apr 2025

8/10 Good

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Eusebio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 2 nights in Apr 2025

2/10 Terrible

Richard

Stayed 1 night in Apr 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and I hope back again soon
Stayed 3 nights in Apr 2025

10/10 Excellent

Son Tuan

Liked: Cleanliness
Stayed 2 nights in Mar 2025

2/10 Terrible

Sandra, Detroit

Disliked: Cleanliness, staff & service, property conditions & facilities
I never went there and they took my money $257 and no one will refund it to me. That’s so unfair.
Stayed 1 night in Apr 2025

10/10 Excellent

Glenn

Liked: Staff & service
Stayed 2 nights in Apr 2025

2/10 Terrible

Ashley

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself is beautiful, but unfortunately, my experience was disappointing due to a mistake at the reception. One of my night stays was accidentally canceled, and things went downhill from there. Initially, I wasn’t planning to leave a review because Susan was incredibly kind, professional, and truly went out of her way to help us. She even waived $177 from our bill to make up for the inconvenience. However, the charge ended up being re-applied to our account. When we called to resolve the issue, we spoke with Kathryn, and the interaction was extremely frustrating. She showed no interest in hearing our side of the story and told us to call back in two days to speak with another manager. She was dismissive and rude, saying she wouldn’t contact another manager and couldn’t help us because there were “no notes” left about the issue. It’s unfortunate that such poor customer service overshadowed what could have been a lovely stay.
Stayed 2 nights in Apr 2025