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Bay Harbor Suites

3.5 star property
Apartments in Bay Harbor Islands with kitchens and patios

Photo gallery for Bay Harbor Suites

Superior Apartment, 1 Bedroom, Kitchen | Private kitchen
Smart TV
Outdoor pool
Comfort Apartment, 1 Bedroom, Kitchen | Living area
Individually decorated, individually furnished, laptop workspace

Reviews

6.8 out of 10

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Outdoor space

Explore the area

View map
10002 E Bay Harbor Dr, Bay Harbor Islands, FL, 33154
  • Place, Bal Harbour Shops
    ‪11 min walk‬
  • Place, Bal Harbour Beach
    ‪16 min walk‬
  • Place, Surfside Beach
    ‪16 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪29 min drive‬

Room options

View all photos for Design Apartment, 3 Bedrooms, Kitchen

Design Apartment, 3 Bedrooms, Kitchen

Design Apartment, 3 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 65 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed, 1 Double Bed, 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Comfort Apartment, 2 Bedrooms, Kitchen

Individually decorated, individually furnished, laptop workspace

Comfort Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 65 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Comfort Apartment, 2 Bedrooms, Kitchen

Smart TV

Comfort Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Apartment, 1 Bedroom, Kitchen

Smart TV

Superior Apartment, 1 Bedroom, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Apartment, 1 Bedroom, Kitchen

Individually decorated, individually furnished, laptop workspace

Signature Apartment, 1 Bedroom, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Apartment, 1 Bedroom, Kitchen

Individually decorated, individually furnished, laptop workspace

Signature Apartment, 1 Bedroom, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Apartment, 1 Bedroom, Kitchen

Individually decorated, individually furnished, laptop workspace

Signature Apartment, 1 Bedroom, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Apartment, 2 Bedrooms, Kitchen

Individually decorated, individually furnished, laptop workspace

Comfort Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Comfort Apartment, 2 Bedrooms, Kitchen

Individually decorated, individually furnished, laptop workspace

Comfort Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Apartment, 2 Bedrooms, Kitchen

Individually decorated, individually furnished, laptop workspace

Comfort Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Apartment, 2 Bedrooms, Kitchen

Individually decorated, individually furnished, laptop workspace

Family Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Suite, 2 Bedrooms, Kitchen

Family Suite, 2 Bedrooms, Kitchen

Family Suite, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 65 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Family Apartment, 2 Bedrooms, Kitchen

Individually decorated, individually furnished, laptop workspace

Family Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Comfort Apartment, 1 Bedroom, Kitchen

Comfort Apartment, 1 Bedroom, Kitchen

Comfort Apartment, 1 Bedroom, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Apartment, 3 Bedrooms, Pool Access

Comfort Apartment, 3 Bedrooms, Pool Access

Comfort Apartment, 3 Bedrooms, Pool Access

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 3 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Classic Apartment, 2 Bedrooms, Kitchen

Individually decorated, individually furnished, laptop workspace

Classic Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Apartment, 2 Bedrooms, Kitchen

Individually decorated, individually furnished, laptop workspace

Traditional Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds

View all photos for Comfort Apartment, 3 Bedrooms, Pool Access

Comfort Apartment, 3 Bedrooms, Pool Access

Comfort Apartment, 3 Bedrooms, Pool Access

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 3 bedrooms
  • Sleeps 9
  • 4 Queen Beds and 1 Large Single Sofa Bed

View all photos for Comfort Apartment, 4 Bedrooms, Pool Access

Individually decorated, individually furnished, laptop workspace

Comfort Apartment, 4 Bedrooms, Pool Access

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 4 bedrooms
  • Sleeps 10
  • 5 Queen Beds

View all photos for Comfort Apartment, 4 Bedrooms, Pool Access

Individually decorated, individually furnished, laptop workspace

Comfort Apartment, 4 Bedrooms, Pool Access

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 4 bedrooms
  • Sleeps 11
  • 5 Queen Beds and 1 Large Single Sofa Bed

View all photos for Family Apartment, 5 Bedrooms, Pool Access

Individually decorated, individually furnished, laptop workspace

Family Apartment, 5 Bedrooms, Pool Access

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 5 bedrooms
  • Sleeps 16
  • 5 Queen Beds, 1 King Bed, 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Classic Apartment, 2 Bedrooms, Kitchen

Classic Apartment, 2 Bedrooms, Kitchen

Classic Apartment, 2 Bedrooms, Kitchen

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About the area

Bay Harbor Islands

At Bay Harbor Suites you'll be within a 20-minute stroll of Bal Harbour Shops and Surfside Beach. .Each apartment is soundproofed and features Smart televisions with digital channels, along with free WiFi, a patio and a dining area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A sitting area, a private garden and a TV are also available. .This apartment building offers an outdoor pool, free WiFi in public areas and a garden. Plus you'll find express check-out. There's also the convenience of free self parking.
View more Apartments in MiamiOpens in a new window

What's nearby

  • Surfside Park - 8 min walk - 0.7 km
  • Bal Harbour Shops - 11 min walk - 0.9 km
  • Bal Harbour Beach - 16 min walk - 1.4 km
  • Surfside Beach - 16 min walk - 1.4 km
  • Miami Beach Beaches - 3 min drive - 2.4 km

Getting around

  • Miami Golden Glades Station - 16 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 35 min drive

Restaurants

  • ‪Pura Vida Miami - ‬6 min walk
  • ‪Mister O1 Extraordinary Pizza - ‬10 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Coffee Break Enjoy - ‬10 min walk
  • ‪Makoto - ‬18 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Bay Harbor Suites

Apartments in Bay Harbor Islands with kitchens and patios
As a guest of Bay Harbor Suites, you'll find an outdoor pool, a garden, and express check-out. WiFi is free in public spaces. Self parking is free.
  • 18 guestrooms or units
  • Express check-out
  • Garden
Bay Harbor Suites offers 18 air-conditioned accommodations with a hairdryer and an iron/ironing board. Rooms open to patios. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas.

Guests can surf the web using complimentary wireless Internet access. Smart televisions come with digital channels.

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Family Townhome, 3 Bedrooms, Patio | Living area
Stylish Townhouses by Design District
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Microwave
3.6 out of 5, Good, 7 reviews
The price is AU$488
includes taxes & fees
14 Jan - 15 Jan 2026
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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Kitchen

  • Blender
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • Smart TV with digital channels

Outdoor areas

  • Garden
  • Patio
  • Yard

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No lift

Services and conveniences

  • Iron/ironing board

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 18 units
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Cleaning fee: USD 180 per accommodation, per stay.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 

Property is also known as

Bay Harbor Suites Apartment
Bay Harbor Suites Bay Harbor Islands
Bay Harbor Suites Apartment Bay Harbor Islands

Frequently asked questions

What is the cancellation policy at Bay Harbor Suites?

Bay Harbor Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Bay Harbor Suites?

Yep, Bay Harbor Suites has a free self car park.

Are there any beaches close to Bay Harbor Suites?

Yep, Bay Harbor Suites is a short 16-minute walk from Surfside Beach.

Does Bay Harbor Suites have a pool?

Bay Harbor Suites has an outdoor pool.

What luxury perks are available at Bay Harbor Suites?

This property features an outdoor pool, as well as a private yard and a dining area.

Is there a free airport shuttle available at Bay Harbor Suites?

No, Bay Harbor Suites does not offer an airport shuttle service.

What time are check-in & check-out at Bay Harbor Suites?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Bay Harbor Suites?

No, only service animals are allowed.

Bay Harbor Suites Reviews

Reviews

6.8
Rating 10 - Excellent. 45 out of 139 reviews
Rating 8 - Good. 29 out of 139 reviews
Rating 6 - Okay. 21 out of 139 reviews
Rating 4 - Poor. 15 out of 139 reviews
Rating 2 - Terrible. 29 out of 139 reviews

7.0/10

Cleanliness

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

CARLOS

Disliked: Cleanliness, property conditions & facilities
This property is not clean and the management communication is awful
Stayed 3 nights in Aug 2025

2/10 Terrible

BURAK

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dont book here, trust me you will regret. First of all its not a hotel, they never answer your calls and messages. There is no proper AC in the property. Terrible!!
Stayed 13 nights in Jul 2025

4/10 Poor

Jada

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Shower wasn’t clean we had to buy bathroom mats and it was infested with ants
Stayed 7 nights in Jul 2025

2/10 Terrible

Eliane, New York

Disliked: Cleanliness, amenities, property conditions & facilities
Property needs upgrading
Stayed 3 nights in Jul 2025

6/10 Okay

Annika Aliah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean and lovely room. Kitchen was very well-equipped, but none of the outlets in the kitchen worked, so we couldn’t use the microwave, coffee maker, or even the kitchen light. The oven smoked and set off the fire alarm every time we tried to use it. Property manager was unresponsive. We were not given any info on check-in and had to call multiple times before receiving a response, which came after our check-in time. Overall a nice place to stay, although it could use some work.
Stayed 6 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness

Lovely Space, Just Needs a Bit More Care

We recently stayed at this apartment and really appreciated several great features — the pool was a big plus, the space is generous, and the private parking was super convenient. The apartment itself is nicely decorated and has a lot of potential. That said, there are a few areas that could use improvement to make the stay more comfortable. When we walked in, there was a strong smell of humidity/mold, and signs of dampness were visible on the walls. The bedroom floors felt quite sticky, so we didn’t feel comfortable walking barefoot. Cleaning supplies were very limited — there was no mop, which would be especially helpful in a home with a pool since water often gets tracked inside. Only two rolls of toilet paper and paper towels were provided, and the dishes and kitchenware had a strong odor that made them difficult to use without first washing them. We also noticed hair on the shower walls and trash under the beds, which made the space feel less clean than expected. With a bit more attention to deep cleaning and providing a few basic household items, this place could be truly fantastic. We hope these suggestions are helpful and would love to see this lovely spot reach its full potential!
Stayed 6 nights in Jul 2025

8/10 Good

Robrazia

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jun 2025

4/10 Poor

Janette

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
WHEN WE ARRIVED AT THE PROPERTY IT WAS NOT CLEANED. I HAD TO CLEAN IT MYSELF! THERE WAS ONLY 1 TOWEL PROVIDED PER PERSON FOR THE SHOWER FOR OUR WHOLE STAY AND WE HAD TO REUSE THAT SAME TOWEL THE WHOLE TIME WE WERE THERE... THERE WAS A ROACH WALKING ON THE CEILING. SOME FLOOR TILES BY THE KITCHEN WERE BROKEN THE KITCHEN LIGHT WAS BROKEN THE ENTIRE 4 DAYS THAT WE WERE THERE. WE REQUESTED TO GET IT CHECK OUT BUT WE WERE IGNORED. UNTIL MY HUSBAND WALKED OUTSIDE LOOKING FOR THE MAINTENANCE MAN, HE CAME TO CHECK IT OUT AND CLAIMED THAT IT NEEDS AN ELECTRICIAN AND COULDNT GET ONE DURING OUR STAY. THEREFORE WE STAYED WITH NO KITCHEN LIGHT, WHILE COOKING IT WAS HAZARDOUS AS WE COULDNT SEE ANYTHING. I HAD TO BUY CANDLES TO BE ABLE TO SEE SOME. I SENT TEXTS TO THE OWNER OF THE PROPERTY AND ASKED FOR A REFUND JUST ATLEAST FOR THE "PROPERTY FEE" HOWEVER ALL MY TEXTS AND CALLS WERE IGNORED. NO RESPONSE. CUSTOMER SERVICE WAS HORRIBLE!!!! VERY IRRESPONSIBLE OF THE OWNERS.
Stayed 3 nights in Jun 2025

2/10 Terrible

Belen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely unacceptable — this listing should be removed immediately. Our stay at this apartment was a complete nightmare. From the moment we arrived, we encountered serious issues that made our vacation a disaster — and the host was completely unresponsive and irresponsible. First, the place was infested with huge cockroaches. Not one or two — we’re talking about a serious hygiene and health issue. The floor had huge, uneven lumps, which caused my elderly mother to fall and injure herself badly. It was horrifying and entirely preventable with proper maintenance. The front door was broken — a major safety risk. The host promised to send someone to fix or replace it but never followed through. The mattress was so awful that it felt like sleeping on a yoga mat. After all of this, we asked for a refund — and the manager ignored every message and phone call. Not even an apology. No compensation. They even lied about offering us another apartment. They don’t even have proof of that conversation. We demand action: this listing is not only misleading, it’s dangerous, unsanitary, and mismanaged. It should be removed from the platform immediately. No one else should be subjected to what we went through.
Stayed 11 nights in Jun 2025

2/10 Terrible

lily

Travelled with family
Disliked: Cleanliness, room comfort
This is a horrible hotel. The first time since booking my 100 room nights a year that I will request a refund from Hotels.com horrible place
Stayed 2 nights in Jun 2025

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting place infested with active bugs/roaches. Bugs every where all over the place even in the fridge & bed, reeked of pesticides/chemicals, mold and more bugs in the kitchen. Very nasty. We checked in and walked back out. We never stayed there and THEY REFUSE TO GIVE US A REFUND! Dispite our trip being covered by insurance. They refuse ANY kind of refund! We’ve called Orbitz nonstop and the property manger refuses to comply to receive a refund. The uncleanliness is unethical and should be illegal to rent and advertise. I booked this room because Orbitz review were indicating 4 star stay. However this was not the case. This is a condo/ independent property rather than a hotel. There isn’t a property manager on site so there was no one to address the problems and concern. Upon check in we walked into the property and were instantly hit with a strong odor of chemicals which we believe were pesticides. Because there were active bugs/roaches crawling around the entire place! On the bed, headboard, in the living area, and in the kitchen and inside the fridge. Under the sink was disgusting had mold, old water residue, and more bugs. Once we did a walk through and saw the disgusting place we instantly walked back out because there’s no way we would stay there (since I went we’re going to Miami for surgery). Orbitz and the property owner refuse to provide a refund although we had insurance on the trip. Over $700 spent SAVE YOUR MONEY and stay at the Marriott down the street.
More bugs activity crawling in the kitchen along with broken cabinets.
Disgusting residue under the main kitchen sink! Black spots are bugs and mold!
Stayed 7 nights in Jun 2025

8/10 Good

AZZEDDINE

Liked: Cleanliness, room comfort

Perfect location for beach

Great location, apartement was decent, only thing that was diaturbing is upstairs tenant where banging the floor so hard.. wasent able to aleep rigbt for 2 nights
Stayed 6 nights in May 2025

8/10 Good

Moise Kaye

Liked: Property conditions & facilities
Fixe the communication !
Stayed 7 nights in May 2025

6/10 Okay

Daniel

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2025

8/10 Good

Henny

Travelled with group
Liked: Room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, room comfort

Never Again

This property was not even close to satisfactory. The first thing we saw once we finally found the entrance to the property was considerable damage to the front door of our "suite." The fact that the front door had a hole knocked through it, right next to the deadbolt, and the door jamb itself showed clear evidence of someone recently forcing it open, made it so that my family did not feel safe at all at this property. The door itself was a hollow-core interior door...fine if it's in the interior, but this was the front door to the whole "suite." At a minimum, a room that I book through Hotels.com should meet a reasonable expectation of safety and security. I did not book this off of someone's CraigsList ad, I used a reputable website, so finding this was very disheartening. I did not even stay for one night. I had to make a duplicate last-minute reservation at one of the only few options with a vacancy: a single-room hotel downtown. We didn't even unload the car... just tried to get in touch with the property management. The property owners were incommunicado, so I had to raise this issue directly with Hotels.com... and I did not get any sort of acceptable resolution, just repeated delays while Hotels.com tried to contact the property. Eventually, we were told we would NOT be getting any sort of refund. Never again. We took plenty additional photos showing the true condition of the interior, but I only attached those that show the condition of what was mentioned above.
Stayed 7 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort

Its worth for the price paid

Was ok for the price i paid. If ur looking for something more luxurious then this place is not for you. Its pretty spacious comparing to an hotel but its an old building. There is new furniture to make it look nicer. The pictures online are a bit deceiving. Good manager who wants to help with anything.
Stayed 6 nights in Jan 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2024

2/10 Terrible

Gernisha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property very outdated there was a bug in my bed door wouldn’t close, lock pad wasn’t working but property manager was very understanding and accommodating he refunded me my total.
Stayed 4 nights in Jan 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

2/10 Terrible

Aaron

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The property needs alot of repairs.
Stayed 3 nights in Dec 2024

2/10 Terrible

BRIAN

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

ELIEL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in a bad condition.
Stayed 4 nights in Dec 2024

2/10 Terrible

Eitan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t stay here. We checked in and immediately saw that the shower head was running even though it was turned off. I called the property manager who was not surprised and said a plumber will be coming the next day. That was the last time he responded to me. 20 minutes later I texted him that we will not be staying at this unit and asked that he finds a different one, for various issues: Mold in the bathroom and bedroom. Cracks in the floors. Heavy closet door was off track and almost fell on my kids. Toilet paper was wet (dripping water). Noise from neighbouring units (you could hear everything). There was no response. I contacted Expedia and they were also not able to contact the owner. About 2 hours after checking in we left the unit and did not even spend one night there. The next morning, the property owner told Expedia that we did stay there and that he offered us a different unit - so he is not refunding anything. As I said, he was not responding at all so this is plain false. Thankfully, Expedia, after seeing the pictures, did refund us. Don’t do the same mistake we did. Read the reviews and don’t stay here.
Stayed 7 nights in Dec 2024

6/10 Okay

cecille

Stayed 8 nights in Dec 2024