Grand Beach Hotel Surfside

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Grand Beach Hotel Surfside

3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Lobby sitting area
Breakfast, lunch, dinner served; international cuisine, beach views

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Housekeeping
  • Pool
  • Room service
  • Spa
The current price is AU$570
includes taxes & fees
14 July - 15 July

Explore the area

Map
9449 Collins Avenue, Surfside, FL, 33154
  • Surfside Beach
    ‪3 min walk‬
  • Bal Harbour Shops
    ‪5 min walk‬
  • Bal Harbour Beach
    ‪5 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪29 min drive‬

Room options

Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Bay view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Room, 2 Single Beds (Partial Ocean View Two Bedroom King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • Sleeps 6
  • 2 Single Beds

Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Standard Suite, 1 King Bed (Ocean View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

Standard Suite, 1 King Bed, Pool View (Pool View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed

Standard Suite, 2 Double Beds (Standard Double Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Standard Suite, 1 King Bed, City View (Sunset View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 39 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

Standard Suite, 1 King Bed (Standard King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 92 sq m
  • Sleeps 6
  • 2 King Beds

Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
  • 100 sq m
  • Ocean view
  • Sleeps 6
  • 3 Single Beds

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About the area

Surfside

A luxury stay in Surfside awaits you at Grand Beach Hotel Surfside. Within just a 10-minute stroll, you'll find Surfside Beach and Bal Harbour Shops. Highlights at this beachfront hotel include 3 outdoor swimming pools, 4 hot tubs and a full-service spa. .A pampering day can include deep-tissue massages and Swedish massages along with body scrubs, facials and aromatherapy. The restaurant, La Plague, serves international cuisine and is open for breakfast, lunch and dinner. Sky Bar is the hotel's own rooftop bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also the convenience of valet parking. .With a stay at this 4.5-property class Surfside hotel, you'll be 2.6 km (1.6 mi) from Haulover Park Marina and 4.6 km (2.9 mi) from Normandy Shores Golf Club.

What's nearby

  • Surfside Beach - 3 min walk - 0.3 km
  • Bal Harbour Shops - 5 min walk - 0.4 km
  • Bal Harbour Beach - 5 min walk - 0.4 km
  • Haulover Park Marina - 4 min drive - 2.8 km
  • Haulover Park - 4 min drive - 2.4 km

Getting around

  • Miami Golden Glades Station - 16 min drive
  • Miami International Airport (MIA) - 29 min drive

Restaurants

  • ‪The Surf Club Restaurant - ‬10 min walk
  • ‪Makoto - ‬11 min walk
  • ‪Aba Restaurant - ‬7 min walk
  • ‪Carpaccio - ‬7 min walk
  • ‪Flanigan's Seafood Bar & Grill - ‬3 min walk

About this property

Grand Beach Hotel Surfside

Luxury hotel on the beach, with 3 outdoor pools
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Grand Beach Hotel Surfside, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a fitness centre, a garden and a terrace. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Surfside hotel.

  • 268 guestrooms or units
  • 12 levels
  • 9000 sq ft of conference space
  • 836 sq. m of conference space
  • Built in 2013
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Beach Hotel Surfside offers 268 accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 39 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Plague
  • Lobby Poolside Bar
  • Market Place
  • Sky Bar

Things to do

  • 3 outdoor pools
  • 4 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 9,000 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Chef service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 64.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 39 for adults and from USD 22 for children
  • Valet parking fee: USD 49 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Beach Hotel Surfside
Grand Beach Surfside
Surfside Grand Beach Hotel
Grand Beach Hotel
Grand Beach
Grand Beach Surfside Surfside
Grand Beach Hotel Surfside Hotel
Grand Beach Hotel Surfside Surfside
Grand Beach Hotel Surfside Hotel Surfside

Frequently asked questions

What is the cancellation policy at Grand Beach Hotel Surfside?

Grand Beach Hotel Surfside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Beach Hotel Surfside?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Grand Beach Hotel Surfside on 8 July 2025 start from AU$487.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Beach Hotel Surfside?

Yep, Grand Beach Hotel Surfside has valet parking with in/out privileges for USD 49 per day.

Are there any beaches close to Grand Beach Hotel Surfside?

Yep, Grand Beach Hotel Surfside is a short 16-minute walk from Miami Beach Beaches. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find boat tours.

Is there a spa on site at Grand Beach Hotel Surfside?

Yep, there is an onsite spa at Grand Beach Hotel Surfside. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Grand Beach Hotel Surfside have a pool?

Grand Beach Hotel Surfside has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Grand Beach Hotel Surfside a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Beach Hotel Surfside.

Is Grand Beach Hotel Surfside family-friendly?

You bet! With amenities such as children's meals and 3 outdoor pools, it's no surprise that Grand Beach Hotel Surfside is a hit with families.

Does Grand Beach Hotel Surfside serve breakfast?

You bet, buffet brekkie is offered daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Grand Beach Hotel Surfside?

No, Grand Beach Hotel Surfside does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Beach Hotel Surfside?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Beach Hotel Surfside?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Grand Beach Hotel Surfside?

No, only service animals are allowed.

Grand Beach Hotel Surfside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 502 out of 1002 reviews
Rating 8 - Good. 180 out of 1002 reviews
Rating 6 - Okay. 105 out of 1002 reviews
Rating 4 - Poor. 92 out of 1002 reviews
Rating 2 - Terrible. 123 out of 1002 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Benhour

Travelled with partner
Disliked: Cleanliness
The rooms and furniture is not kept clean. After complaining No one contacted me
Stayed 2 nights in Mar 2025

10/10 Excellent

Mario

Stayed 1 night in Mar 2025

2/10 Terrible

oleksander, Chicago

Disliked: Cleanliness
Poor service
Stayed 2 nights in Mar 2025

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2025

8/10 Good

Sona

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a nightmare, stay away. Very unfriendly staff It’s not worth it
Stayed 7 nights in Mar 2025

6/10 Okay

giuseppe

Travelled with family
I was overcharged $2200. They changed the amount after they charge me but my credit card still had it pending so I ended up paying $2200 on my auto pay
Stayed 4 nights in Mar 2025

8/10 Good

Marla, Norwalk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely. Our shower door handle was broken. We were never told about yoga on the rooftop and we were not given complementary drinks when we arrived. We would have loved more information upon check-in as we did not know we could use the facilities across the street either. After we checked out we were giving a hard time about our daughter‘s bracelet being off, when we tried to use the rooftop pool. a better system has to be in place other than those plastic uncomfortable bracelets. Other than that, we will return again. It was lovely and quiet, but the rooms should be checked for broken items before people check-in as it was a safety hazard.
Stayed 3 nights in Mar 2025

10/10 Excellent

HARRY

Stayed 2 nights in Mar 2025

2/10 Terrible

carlo Del

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Problems with the air conditioner the television & toilet service to get things fixed. cleanliness ,food is terrible. Drinks are way overpriced and the majority of the guests with the long hair curls ,beards and strings hanging from their pants is overwhelming. They are extremely rude people and not hygiene. friendly will never return Even if it was offered for free.
Stayed 4 nights in Mar 2025

8/10 Good

mona

Liked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

Rogerio

Stayed 3 nights in Feb 2025

6/10 Okay

Eric

Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Stayed 1 night in Feb 2025

2/10 Terrible

Shalom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room got sandy & bed bug on linen
Stayed 2 nights in Feb 2025

6/10 Okay

yehuda

Stayed 2 nights in Oct 2024

8/10 Good

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious and clean
Stayed 1 night in Feb 2025

8/10 Good

Grace, BEVERLY HILLS

Stayed 6 nights in Feb 2025

2/10 Terrible

vivian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with my stay here . Supervisor was extremely rude and not accommodating
Stayed 4 nights in Feb 2025

10/10 Excellent

Jaguar

Stayed 2 nights in Feb 2025

6/10 Okay

Gerhard

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service and check in efficiency has dropped since our last visit.
Stayed 1 night in Feb 2025

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 6 nights in Feb 2025

8/10 Good

Brenda, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not happy that we had to wait over an hour for towels by the pool downstairs in the afternoon
Stayed 2 nights in Feb 2025

2/10 Terrible

janice

Travelled with partner
Disliked: Amenities
A terrible nightmare, half the rooms have broken air conditioning, bad plumbing. The common area restrooms are filthy. They do not honor guaranteed check in at 4 PM. We had to change rooms three times including after unpacking and settling in due to a toxic gas leak from the air-conditioning unit in our room. No one answers at the front desk. We nearly called the fire department. Zero effort and zero management- if you need help for anything there’s no Concierge no management absolute horrible experience. Despite two in person messages, phone messages and two emails over the course of one week we had no response whatsoever from management to our emails and concerns. You could not pay me to stay at this place ever again. The only good thing is the location and one employee at the restaurant along with one employee at baggage/valet.
Stayed 6 nights in Feb 2025

10/10 Excellent

Yaakov

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't feel anything different from being a VIP.
Stayed 4 nights in Feb 2025