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Grand Beach Hotel Surfside

4.5 star property

Photo gallery for Grand Beach Hotel Surfside

3 outdoor pools, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Lobby sitting area
View from property
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$477
includes taxes & fees
28 May - 29 May

Explore the area

View map
9449 Collins Avenue, Surfside, FL, 33154
  • Place, Surfside Beach
    ‪2 min walk‬
  • Place, Bal Harbour Shops
    ‪5 min walk‬
  • Place, Bal Harbour Beach
    ‪6 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

  • Ocean view
  • 100 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Double Beds (Standard Double Suite)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 2 Double Beds (Standard Double Suite)

9.6 out of 10
Exceptional
(11 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Suite, 1 King Bed (Standard King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Standard King)

8.4 out of 10
Very good
(18 reviews)
  • City view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, City View (Sunset View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, City View (Sunset View King)

8.0 out of 10
Very good
(11 reviews)
  • Bay view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

10.0 out of 10
Exceptional
(2 reviews)
  • Bay view
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 100 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Single Beds

View all photos for Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

7.4 out of 10
Good
(3 reviews)
  • Bay view
  • 92 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

8.4 out of 10
Very good
(14 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Ocean View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Ocean View King)

7.6 out of 10
Good
(15 reviews)
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Pool View (Pool View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Pool View (Pool View King)

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

7.0 out of 10
Good
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (2 Bedroom Sunset View King Queen)

  • Bay view
  • 93 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, Multiple Beds (Partial Ocean View Two Bedroom King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (Partial Ocean View Two Bedroom King)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 93 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

  • Ocean view
  • 93 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

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About the area

Surfside

A luxury stay in Surfside awaits you at Grand Beach Hotel Surfside. Within just a 10-minute stroll, you'll find Surfside Beach and Bal Harbour Shops. Highlights at this beachfront hotel include 3 outdoor swimming pools, 4 hot tubs and a full-service spa. .A pampering day can include deep-tissue massages and Swedish massages along with body scrubs, facials and aromatherapy. The restaurant, La Plague, serves international cuisine and is open for breakfast, lunch and dinner. Sky Bar is the hotel's own rooftop bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also the convenience of valet parking. .With a stay at this 4.5-property class Surfside hotel, you'll be 2.3 km (1.4 mi) from Bill Bird Marina and 4.7 km (2.9 mi) from Normandy Shores Golf Club.

What's nearby

  • Surfside Beach - 2 min walk - 0.2 km
  • Bal Harbour Shops - 5 min walk - 0.4 km
  • Bal Harbour Beach - 6 min walk - 0.6 km
  • Miami Beach Beaches - 17 min walk - 1.4 km
  • Haulover Beach - 6 min drive - 3.4 km

Getting around

  • Miami Golden Glades Station - 16 min drive
  • Miami International Airport (MIA) - 38 min drive

Restaurants

  • ‪Flanigan's Seafood Bar and Grill - ‬3 min walk
  • ‪Makoto - ‬11 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Bal Harbor Bistro - ‬8 min walk
  • ‪The Surf Club Restaurant - ‬10 min walk

About this property

Grand Beach Hotel Surfside

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Grand Beach Hotel Surfside, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a fitness centre, a garden and a terrace. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Surfside hotel.

  • 268 guestrooms or units
  • 12 levels
  • 9000 sq ft of conference space
  • 836 sq. m of conference space
  • Built in 2013
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Beach Hotel Surfside offers 268 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Terrace/patio
Grand Beach Hotel Surfside West
Surfside
  • Pool
  • Spa pool
  • Spa
  • Restaurant
4.0 out of 5, Very good, 1,010 reviews
The price is AU$338
includes taxes & fees
25 May - 26 May
Grand Beach Hotel Surfside West

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 58 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 39 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Plague
  • Lobby Poolside Bar
  • Market Place
  • Sky Bar

Things to do

  • 3 outdoor pools
  • 4 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 9,000 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Chef service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 66.60 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 39 for adults and from USD 22 for children
  • Valet parking fee: USD 58 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Beach Hotel Surfside

Grand Beach Surfside

Surfside Grand Beach Hotel

Grand Beach Hotel

Grand Beach

Grand Beach Surfside Surfside

Grand Beach Hotel Surfside Hotel

Grand Beach Hotel Surfside Surfside

Grand Beach Hotel Surfside Hotel Surfside

Frequently asked questions

What is the cancellation policy at Grand Beach Hotel Surfside?

Grand Beach Hotel Surfside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Beach Hotel Surfside?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at Grand Beach Hotel Surfside on 28 May 2026 start from AU$477, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Beach Hotel Surfside?

Yep, Grand Beach Hotel Surfside has valet parking with in/out privileges for USD 58 per day.

Are there any beaches close to Grand Beach Hotel Surfside?

Yep, Grand Beach Hotel Surfside is a short 16-minute walk from Miami Beach Beaches. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find boat tours.

Is there a spa on site at Grand Beach Hotel Surfside?

Yep, there is an onsite spa at Grand Beach Hotel Surfside. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Grand Beach Hotel Surfside have a pool?

Grand Beach Hotel Surfside has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Grand Beach Hotel Surfside a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Beach Hotel Surfside.

Is Grand Beach Hotel Surfside family-friendly?

You bet! With amenities such as children's meals and 3 outdoor pools, it's no surprise that Grand Beach Hotel Surfside is a hit with families.

Does Grand Beach Hotel Surfside serve breakfast?

You bet, buffet brekkie is offered daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Grand Beach Hotel Surfside?

No, Grand Beach Hotel Surfside does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Beach Hotel Surfside?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Beach Hotel Surfside?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Grand Beach Hotel Surfside?

No, only service animals are allowed.

Grand Beach Hotel Surfside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 517 out of 1004 reviews
Rating 8 - Good. 176 out of 1004 reviews
Rating 6 - Okay. 108 out of 1004 reviews
Rating 4 - Poor. 81 out of 1004 reviews
Rating 2 - Terrible. 122 out of 1004 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Rael

Liked: Amenities
Never made up the room one day despite constant asking. Service terrible. Location great.
Stayed 4 nights in Feb 2026

10/10 Excellent

Brenda

Stayed 1 night in Feb 2026

2/10 Terrible

Jacob, North Miami

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bad experience, the hotel is dirty, noisy, and very unfriendly staff at reception.
Stayed 2 nights in Feb 2026

6/10 Okay

Eddie

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was not cleaned properly. Dirty on the floor Fridge was broken when we arrived after complaint the fixed the door next day But cleanliness after complaining every day was never done properly Front desk personnel were excellent At the beach staff was excellent At the pools staff was ok - not friendly or helpful
Stayed 3 nights in Feb 2026

2/10 Terrible

Majid, North Miami

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, Noisy, very unfriendly reception. room is not well maintained and isn't properly cleaned
Stayed 2 nights in Feb 2026

10/10 Excellent

eleora

Stayed 3 nights in Jan 2026

4/10 Poor

Dipalben

Liked: Property conditions & facilities
Disliked: Cleanliness
There was ants in the rooms and floor was not clean. Sink was not draining water. But, customer service was good. There was not proper info for hot tub and pool hours
Stayed 3 nights in Feb 2026

8/10 Good

Charles, Brooklyn

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Not well cleaned rooms where filthy and beyond terrible service and customer service
Stayed 4 nights in Feb 2026

8/10 Good

yasmin

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The front desk, pools and outdoor areas are very nice. The housekeeping was horrible. Nobody came to clean our room and after two days I had to call to request. Even when they came, it was very quick. The floors weren’t cleaned for five days and our feet were black by the time we left. The room was full of sand. They didn’t even come to collect the dirty towels or give us new ones and we had to call down for paper towel. There was dust on the floorboards and lamps. For the money we paid I was expecting the rooms to be cleaner. The seagulls on the beach were crazy. Very aggressive. They were stealing food and not afraid of humans. One came so close to me i felt the wings and feet graze my head! Another bird stole my sunscreen thinking it was food.
Stayed 4 nights in Feb 2026

6/10 Okay

Jonathan

Stayed 3 nights in Jan 2026

8/10 Good

ISAAC

Liked: Cleanliness, property conditions & facilities
Great location nice rooms beautiful Property
Stayed 5 nights in Jan 2026

6/10 Okay

Miriam

Travelled with family
Disliked: Cleanliness
Cleanliness Public bathrooms are not maintained at all One room had room fragrance to cover up Not a pleasant scent Insufficient seating in lobby If the hotel is full of guests why cordon off couch seating???
Stayed 3 nights in Feb 2026

2/10 Terrible

Bracha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Late check in 8pm , room dirty , bedroom furniture broken , bathroom old , amenities are terrible
Stayed 6 nights in Jan 2026

6/10 Okay

Edward, Great Neck

Travelled with partner
The room was not in good condition for the price.
Stayed 4 nights in Dec 2025

6/10 Okay

Patricia

Travelled with group
Liked: Cleanliness
Disliked: Amenities
On the upside staff was pleasant and helpful, there were just not nearly enough of them around. There was seldom staff at the upstairs adult pool and guests regularly brought their children to the adult area. Additionally, there were children running through the lobby, unsupervised by parents or checked by staff. The facility was well maintained but dated. It was not the most expensive hotel in the area but for 800+/night, I expected more.
Stayed 4 nights in Jan 2026

10/10 Excellent

Robert, COOKSTOWN

Stayed 2 nights in Jan 2026

4/10 Poor

Jason

Travelled with group
Liked: Amenities, property conditions & facilities
Staff is awful. So poorly trained. They didn’t clean our room for 2 days and even then I had to beg. The front desk blamed guests for “over using the bathroom” by the lobby. No accountability. Middle elevator has been broken for 2 years +. Great location and nice hotel but the poor service just isn’t worth it.
Stayed 3 nights in Jan 2026

10/10 Excellent

Sanaz

Stayed 3 nights in Jan 2026

4/10 Poor

Alyssa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room not made up every day. Had to call. Two elevators work, often takes 8-10 mins to go up or down. Short staffed at lobby desk, housekeeping. Such poor experience for the basics of such an expensive hotel. Requested a manager to speak to “one would get back to us” and “noted housekeeping issue” in my file. It used to be a lovely hotel
Stayed 5 nights in Jan 2026

2/10 Terrible

Sigalit

Travelled with family
Disliked: Cleanliness, amenities
I was very unhappy with my experience this time around our rooms were not cleaned one day. They cleaned our room at 6 PM when I asked them to change my sheets. They said it wasn’t possible. I got really frustrated. I offered them a tip and then all of a sudden there were sheets. The service was terrible
Stayed 6 nights in Jan 2026

4/10 Poor

Andrew

I a
Stayed 4 nights in Jan 2026

10/10 Excellent

Joseph, Cedarhurst

Liked: Cleanliness, amenities, property conditions & facilities
Great room great staff great amenities
Stayed 4 nights in Jan 2026

6/10 Okay

Deborah

Liked: Amenities
One elevator was broken the whole time I never saw any one working on it . The phone service was awful
Stayed 3 nights in Jan 2026

10/10 Excellent

Jonathan, North Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A+
Stayed 1 night in Jan 2026

4/10 Poor

Nora

Travelled with partner
Super bummed by this overall experience. Overall a super nice location and enjoyed the adults only pool! When we were arrived they said they would be bringing us a bottle of wine for being an Expedia VIP member. Never arrived despite following up at the front desk. The elevator wait was at least ten minutes every time you needed to go up or down. Countless people complaining about it every time! At check in we were told the Sky Bar would be open from 2:00-9:00. We made plans and were going to start our evening up there. Got there at 5 and it was closed. No signs, no explanations, staff didn't know why. We texted the personal concierge multiple times and never got a response back. Sinks not draining, missing housekeeping supplies, etc. Overall really disappointed that we chose this place for our trip
Stayed 3 nights in Jan 2026