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The Steward, Santa Barbara, a Tribute Portfolio Hotel

4.0 star property
Suburban hotel with 24-hour fitness centre and 24-hour front desk

Photo gallery for The Steward, Santa Barbara, a Tribute Portfolio Hotel

Property amenity
Lobby
Children’s play area – outdoor
Property amenity
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Hot tub
  • Gym
  • Breakfast available
The current price is AU$355
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
5490 Hollister Ave, Santa Barbara, CA, 93111
  • Place, Goleta Valley Cottage Hospital
    ‪7 min walk‬
  • Place, Lookout County Park
    ‪20 min walk‬
  • Place, Santa Barbara Orchid Estate
    ‪5 min drive‬
  • Airport, Santa Barbara, CA (SBA-Santa Barbara Municipal)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Pool View

55-inch flat-screen TV with digital channels, Netflix

Suite, 1 Bedroom, Non Smoking, Pool View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

View from room

Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

55-inch flat-screen TV with digital channels, Netflix

Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom, Non Smoking

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Suite, 1 Bedroom, Non Smoking

7.4 out of 10
Good
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Pool View

Outdoor pool, open 7:00 AM to 10:00 PM, free pool cabanas

Suite, 1 Bedroom, Non Smoking, Pool View

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom, Non Smoking

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Suite, 1 Bedroom, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Blackout curtains
Separate bedroom
  • 45 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (Hearing Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Pool View (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 6
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom (Hearing Accessible)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Suite, 1 Bedroom (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Pool View (Mobility Accessible, Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Pool View (Mobility Accessible, Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

One-Bedroom Suite With Pool View

  • Sleeps 6

1 Bedroom Garden Suite, 1 Bedroom Suite, 2 Queen, Sofa Bed

  • Sleeps 6

One-Bedroom King Suite with Pool View and Sofa Bed

  • Sleeps 4

One-Bedroom Garden King Suite With Sofa Bed

  • Sleeps 4

One-Bedroom Standard King Suite with Sofa Bed

  • Sleeps 4

Standard 1 Bedroom Suite with 2 Queen Bed and Sofa Bed

  • Sleeps 6

One-Bedroom Suite-Hearing Accessible

  • Sleeps 4

Standard Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4

One-Bedroom Suite With Tub-Mobility Accessible

  • Sleeps 6

Standard Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4

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About the area

Santa Barbara

At The Steward, Santa Barbara, a Tribute Portfolio Hotel you'll be 3.5 km (2.2 mi) from University of California, Santa Barbara and 4.7 km (2.9 mi) from Upper State Street. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Terra, serves Californian cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the Hot tub, free pool cabanas and pool loungers as well as access to free bike hire. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning local cuisine breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 4-property class Santa Barbara hotel include Santa Barbara Harbor and Santa Barbara County Courthouse.

What's nearby

  • Goleta Valley Cottage Hospital - 7 min walk - 0.6 km
  • Lost Valley Trail - 10 min walk - 0.9 km
  • More Mesa - 18 min walk - 1.6 km
  • Lookout County Park - 20 min walk - 1.7 km
  • Santa Barbara Orchid Estate - 5 min drive - 2.6 km

Getting around

  • UC Santa Barbara Station - 4 min drive
  • Santa Barbara, CA (SBA-Santa Barbara Municipal) - 4 min drive

Restaurants

  • ‪Wendy's - ‬10 min walk
  • ‪Nikka Ramen - ‬3 min drive
  • ‪The Habit Burger Grill - ‬10 min walk
  • ‪CAYA Restaurant - ‬3 min drive
  • ‪Blenders in the Grass - ‬3 min drive

About this property

The Steward, Santa Barbara, a Tribute Portfolio Hotel

Suburban hotel with 24-hour fitness centre and 24-hour front desk
As a guest of The Steward, Santa Barbara, a Tribute Portfolio Hotel, you'll find an outdoor pool, Access to hot tub, a 24-hour fitness centre, and complimentary bicycles. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The Steward, Santa Barbara, a Tribute Portfolio Hotel also features a terrace, a garden, and a picnic area. For a fee, parking is available.

This 4-star Santa Barbara hotel is smoke free.

  • 87 guestrooms or units
  • 2 levels
  • 4 buildings
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Steward, Santa Barbara, a Tribute Portfolio Hotel offers 87 accommodations, which are accessible via exterior corridors and feature complimentary bathrobes and a hairdryer. This accommodation offers separate dining areas and includes dining tables. 55-inch flat-screen televisions come with digital channels and Netflix.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 32 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 20 for adults and USD 7 to 20 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Terra

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Winery release events
  • Yoga classes

Family friendly

  • Dining table
  • Fenced pool
  • Living room
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Proposal/romance packages
  • Wedding services

Outdoors

  • Firepit
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 4 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Dining table
  • Electric kettle
  • Mini-fridge
  • Separate dining area
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of USD 50 (exact amount varies) at checkout

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 7 to 20 for adults and USD 7 to 20 for children
  • Uncovered self-parking fee: USD 32 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Pacifica Suites
Pacifica Suites Hotel
Pacifica Suites Hotel Santa Barbara
Pacifica Suites Santa Barbara
Pacifica Suites
The Steward, Santa Barbara, a Tribute Portfolio Hotel Hotel

Frequently asked questions

What is the cancellation policy at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

The Steward, Santa Barbara, a Tribute Portfolio Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at The Steward, Santa Barbara, a Tribute Portfolio Hotel on 23 Nov 2025 start from AU$355.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

Yep, The Steward, Santa Barbara, a Tribute Portfolio Hotel has an uncovered self car park with in/out privileges for USD 32 per night.

Are there any beaches close to The Steward, Santa Barbara, a Tribute Portfolio Hotel?

The closest beach to The Steward, Santa Barbara, a Tribute Portfolio Hotel is Goleta Beach (2.4 km).

Does The Steward, Santa Barbara, a Tribute Portfolio Hotel have a pool?

The Steward, Santa Barbara, a Tribute Portfolio Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

The Steward, Santa Barbara, a Tribute Portfolio Hotel features an outdoor pool, free pool cabanas and 1 hot tub.

Does The Steward, Santa Barbara, a Tribute Portfolio Hotel serve breakfast?

You bet, local cuisine brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

No, The Steward, Santa Barbara, a Tribute Portfolio Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Californian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Steward, Santa Barbara, a Tribute Portfolio Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Steward, Santa Barbara, a Tribute Portfolio Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 104 out of 197 reviews
Rating 8 - Good. 42 out of 197 reviews
Rating 6 - Okay. 28 out of 197 reviews
Rating 4 - Poor. 15 out of 197 reviews
Rating 2 - Terrible. 8 out of 197 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Stayed 1 night in Aug 2025

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They checked me into a room where the A/C didn't work. I was able to get a new room with A/C - why not just give me the room with working A/C? So wrong. New room didn't have tv remote or coffee, they tout having pour over coffee but there wasn't any. Flooring of both rooms were cheap and lifting. Toilet had issues, I had to open tank to get it to work. No Elevator. Pool and Spa area are too small and crowded. I emailed Manager and still haven't recieved a call. They simply don't care. You'd have a better stay at a Best Western.
Stayed 1 night in Aug 2025

10/10 Excellent

Ilina

Liked: Cleanliness
Stayed 3 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice, clean place. Staff very friendly and professional. Just depending on where your room is located, the surroundings outside can be loud. I would stay again with a room opening to the court yard / swimming pool area.
Stayed 4 nights in Jul 2025

6/10 Okay

Lusine, Northridge

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Dining too expensive. I indicated I wanted room service every night, it didnt happen until I had to additionally call to remind the front desk. I do like the hidden aspect of the hotel but it could have been better given the price tag.
Stayed 2 nights in Jul 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Marynell

Stayed 3 nights in Jul 2025

8/10 Good

Claudia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Central air conditioning system did not work. A portable AC was provided but required maintenance each day. Overall great place to stay at; very clean and spacious rooms, equipped gym, heated pool and great customer service.
Stayed 4 nights in Jul 2025

6/10 Okay

Maheshwari

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice quiet property and resort. The service was pretty bad. They always run out of towels at pool even though it was not crowded. They had sofa bed which was worst quality. They did not provide extra sheet, pillow or comforter. When asked, they dropped one item and forgot the rest. Even though we were family of four they put limited cups, coffee and other supplies including bathroom items. We would always run out and they won't pick the phone at desk. They had expensive parking and very expensive restaurants on site. Their discount is useless. Not many other options to eat closeby. They charged extra service charges at checkout which was not mentioned on Expedia while booking, however it was not significant amount. Overall experience was just okay. Was expecting a lot based on rating, pics and cost.
Stayed 3 nights in Jul 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities

Steward

Property was beautiful, but care was much needed. AC didn’t work, faucet scalded you every time, and the knob in the shower was broken. The most obvious issue was that the staff clearly did not care about their work. Every time the room was cleaned something wasn’t replaced, took 15-20 minutes for get a round of drinks even though the bar had more staff than guests, breakfast was always understaffed and the service reflected it, had to ask the front desk for things multiple times.
Stayed 4 nights in Jul 2025

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness

We used to love it here

We love this hotel, so it’s sad to leave negative feedback. This is the first time we’ve had a negative experience. The shower gel and conditioner bottles were empty, the first room we were given which we were told was a complimentary upgrade because we were celebrating a birthday did not have working AC. The room we were switched to, also didn’t have an AC that was fully functional either. When we turned it on it made a sound like a plane engine and it didn’t cool the room much, so we stuck to just the fan. The living room area tv also didn’t work. We didn’t want to keep calling the front desk, so we just let it go. Luckily our kiddos wanted to spend the majority of the day in the pool, so that was helpful.
Stayed 2 nights in Jul 2025

8/10 Good

Arturo

Stayed 2 nights in Jul 2025

2/10 Terrible

Dr. Greg

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at the Steward- it’s nice to be a ways away from the hectic traffic in Santa Barbara! Rooms are very nice - a bit pricey, but nice! Staff at check in are always super friendly and professional.
Stayed 1 night in Jul 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean and lovely pool and patio areas. Lots of staff they are doing a great job taking care of everyone.
Stayed 3 nights in Jul 2025

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

2/10 Terrible

Dina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Jannifer

Stayed 1 night in Jun 2025

8/10 Good

Harry, Crawley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at The Steward, Santa Barbara, and overall, it was a lovely experience. The property is beautifully designed, with a relaxed, boutique vibe and lush landscaping that gives it a peaceful, retreat-like atmosphere. The rooms are spacious, tastefully decorated, and thoughtfully appointed with modern amenities. We especially loved the comfortable bed and stylish furnishings. The staff were friendly and welcoming, and the location is great - both a short drive to both the beach and downtown Santa Barbara while still feeling tucked away. However, we did encounter a significant issue with the air conditioning in our room. The unit was unbelievably loud — loud enough to make sleep nearly impossible. We were told this is a known issue with the newer systems, but unfortunately, there was no real solution offered aside from earplugs or a white noise machine. Since no alternate rooms were available, we had to turn the unit off and deal with the heat, which made for some uncomfortable nights. It’s disappointing that such a well-designed and otherwise high-end property would overlook something so critical to guest comfort. That said, we still enjoyed our stay and appreciate the overall experience. If they can resolve the A/C issue, this hotel would easily be a five-star rating.
Stayed 1 night in Jun 2025

4/10 Poor

Najib

Stayed 1 night in Jun 2025

2/10 Terrible

Francia

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I had an absolutely horrible experience the night before my wedding. Instead of feeling excited and joyful, I was met with frustration and disappointment. My husband’s room had no AC, and all maintenance did was bring a candle. We were told no other rooms were available due to overbooking, so nothing was done to resolve the issue. My room was just as bad—blood stains on the sheets, a leaking bathroom sink, a toilet that wouldn’t flush, and a broken shower. On top of that, I was made to wait at check-in (5:30 PM!) because “VIPs and elite members” had late checkouts and took priority. I felt completely unappreciated and unwelcome. When I addressed all of this with the GM, Robert, he was dismissive, rude, made excuses, and never once apologized. No compensation was offered, and no effort was made to make things right. The customer service was terrible from start to finish. This was supposed to be one of the most special nights of my life. Instead, it was stressful and upsetting. I will never stay with Marriott Bonvoy again.
Stayed 1 night in Jun 2025

4/10 Poor

Carrie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Sadhb

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

tiffani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and secluded. Excellent location. Staff was very accommodating. Would stay again
Stayed 1 night in Jun 2025